CareYourWay Devon

Little Spires, East Allington, Torquay TQ9 7QE
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9.8 90 Reviews
  • CareYourWay Devon, Torquay
CareYourWay is a family run, multi-award-winning home care agency devoted to providing the highest quality relationship-led care for vulnerable adults.

Founded in 2005, they have been at the forefront of specialised social care for over 20 years, supporting individuals to live a fulfilling and happy life within the comfort of their own homes. CareYourWay's mission is to ensure everyone receiving their care feels as if they are a part of their care community, enabling them to feel as if they can make suggestions, take part in events, and have open involvement with the way their support is delivered.

A tailor-made, bespoke service that places a person receiving support at the centre of all decision making in respect of their care. A service that is adaptable and flexible to meet all needs, which allows people to feel in control of their lives whilst receiving the necessary support to live life their way.
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Care Provided by CareYourWay Devon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Sabater (CEO & Founder)

CareYourWay Devon Reviews (90)

9.8

CareYourWay Devon has a Review Score of 9.8 (9.829) out of 10, based on 36 reviews in the last 2 years.
Over all time CareYourWay Devon has 90 reviews.

Overall Experience
  • 76
  • 11
  • 2
  • 0
  • 1
Date Published
  • 90
  • 14
  • 23
  • 36
  • 54
Reviewer Connection to CareYourWay Devon
  • 37
  • 23
  • 11
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 81-90
Review from Angela S (Wife of Client) published on 8 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care company not only cared for my husband but for my wellbeing as my husband had very bad dementia.
I would recommend them to anyone, the care and kindness they showed my husband and myself and I will never forget.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth V (Daughter of Client) published on 8 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received help with his care from The Care Company SW Ltd as he became increasingly poorly with prostate cancer over a two year period. During this time the agency provided my father with excellent care and support adapting well to his changing needs and managing to provide a continuity of
care with familiar carers (who dad became very fond of) despite a house move halfway through the care period. This allowed him to live as an independent as possible in Kingsbridge area he loved until he returned to spend the final 6 weeks of his life with his family in Herefordshire aided by carers from the local St Michaels Hospice.
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Review from L W (Daughter of Client) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, professional and understanding of my mother's needs. The carer was so kind and not at all patronising towards my mother. I felt completely at ease leaving my mother in their care. There was a little mix up over the start time, however, the care provided more than made up for this.
I would
certainly use this company again if and when needed as I found my mother happy and healthy on my return.
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  • Treated with Dignity
  • Value for Money
Review from Linda B (Daughter of Client) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been benefitting from The Care Company (SW) Ltd for more than two years. Without them, it would have been impossible for our mother to live in our family home where she holds all her memories. The care provided to her has always been exceptional, putting her well-being above all else.
We have experienced other care companies but they were not up to standard. My admiration and respect to the carers of this company.
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  • Treated with Dignity
  • Value for Money
Review from Judith B (Daughter of Client) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Domiciliary and living care. The Care Company have provided care for 6 1/2 years now, but the last 3 years have been very difficult as my mother has progressed into the Vascular Dementia severely.


The Care Company have been very supportive to us as a family and we can't thank them enough.

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  • Treated with Dignity
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Review from Bessie F (Client) assisted by family/friend published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Without the carers I would not be able to stay in my own home. They are always pleasant and understanding, they listen to my problems and help where they can. They are punctual. Some areas need more training eg making a bed properly and basic hygiene in the kitchen.
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  • Value for Money
Review from M G (Cousin of Client) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and efficient staff on both the care and administration sides.
Nothing was too much trouble and the carers always found a way to relate to my cousin who at times could be quite difficult.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Robert C (Son of Client) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is second to none. Communication is excellent. The carers are very professional and friendly.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from P S (Brother of Client) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the service we have received over the last 4-5 years.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marian D (Client) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a client of The Care Company (SW) Ltd for some years now. I have been a trained nurse S.R.N-RCN. I am very pleased with the carers and the company. The carers are punctual, kind and supportive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for CareYourWay Devon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for CareYourWay Devon is calculated as follows: ( (198 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 216 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Devon is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (22)

Meet the Team (4)

Sarah

Sarah Sabater

Job Title: Chief Executive Officer Joined: 2006

Sarah has devoted 34 years to a career in caregiving, excelling in her role and earning numerous accolades for her unwavering commitment. Her dedication has been recognized with awards such as Best Employer of Mums and Innovation & Excellence Awards.


At the heart of Sarah's work is her involvement in operational aspects, where she leads initiatives to enhance in-home care services. She is deeply invested in elevating the perception of caregiving as both an industry and a profession. Having founded and managed two successful residential care homes, Sarah realized her passion lies in-home care. Since 2006, she has been instrumental in shaping the landscape of home care, collaborating with health authorities to improve standards regionally and nationally.

Manuel

Manuel Sabater

Job Title: Director of Culture Joined: 2006

Manuel is committed to delivering exceptional care services in the local community. His goal is to establish a brand known for its credibility and reliability as an employer. Leveraging his extensive expertise in human resources, people management, and retention strategies, Manuel provides comprehensive support to his staff, fostering career advancement, empowerment, and a healthy work-life balance. As an associate member of the Chartered Institute of Professional Development (CIPD), Manuel actively pursues innovative approaches to employment practices within the caregiving sector.

Yasmine

Yasmine Sabater

Job Title: Chief Commercial Officer Joined: 2015

Yasmine serves as the Finance and Business Development Director, driven by a profound understanding of the significance of quality care. Her unwavering passion for delivering exceptional service has been a constant throughout her tenure. Leveraging her extensive business acumen, Yasmine has facilitated CareYourWay in reaching a wider audience in need of home care, offering financial assistance where necessary and supporting families across diverse care needs. Her commitment, drive, and dedication have propelled the business forward, playing a pivotal role in its success. Yasmine's unique blend of expertise brings invaluable insights to the forefront of CareYourWay's operations.

Jonathan

Jonathan Sabater

Job Title: Chief Operations Officer Joined: 2019

Jonathan's journey into the realm of caregiving was inspired by the loving care he and his family provided to his grandmother. Coming from a business background, Jonathan swiftly became an associate of the Digital Marketing Institute (DMI) and earned a higher education degree in digital marketing, accumulating years of experience in the field. As the Director of Brand & Marketing, his mission is to cultivate a strong presence for the business's home care service, passionately raising brand awareness to extend support to individuals in need of assistance at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Devon to verify any information. View our terms and conditions. CareYourWay Devon has an Enhanced Service - more info.