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Cera - Lincolnshire

Mayfields, Broadfield Lane, Boston, Lincolnshire PE21 8GH
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Care Provided by Cera - Lincolnshire

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Gemma Brooks (Manager)
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Cera - Lincolnshire Reviews (3)

Over all time Cera - Lincolnshire has 3 reviews.

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Showing 3 reviews matching selected criteria
Review from Rob C (Son of Client) published on 7 December 2023 Submitted via Website
Overall Experience

The Cera care team helped my mum out with at-home palliative care visits during the last weeks of her life. We had a number of different carers during the 4 times a day visits and without exception, they were all fantastic. Their interactions with my mum were always handled positively/in an uplifting way and this was coupled with clear and sensitive communication with myself and other family members - the team really helped our entire family through this difficult time right up to my mum's passing and we looked forward to their visits. I truly cannot recommend them enough - they were absolutely great. Thank you!

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Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from A C (Daughter of Client) published on 7 November 2023 Submitted via Website
Overall Experience

Cera provided an extremely high level of support for my mother during her illness. All of the care staff were kind and approachable and went above and beyond our expectations. We cannot thank them all enough for the compassionate care they provided.

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Management
Treated with Dignity
Value for Money
No Rating
Review from Tracy F (Next of Kin) published on 10 April 2023 Submitted via Website
Overall Experience
Cera care have consistently failed to return the phone calls as well as not turning up for care calls. How will they cope with the new contract that is all over the news?
There is no management available over the weekend.

Friday 24th March from 3pm until the 31st March 2023 at 10.50am and no one has bothered to return the calls.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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