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Business Innovation Centre, Innovation Way, Wilthorpe, Barnsley, S75 1JL
View Full Details of Lotus Home Care BarnsleyLatest Reviews for Lotus Home Care Barnsley
12 September 2025
I have no complaints about the competence of the carers. However the rota is non-functioning. I chose Lotus on the basis that the carers calls would be 9am and 7pm, with occasional adjustments for appointments. Despite numerous phone calls the preparation of the rota has not met the times as agreed. For example the rota has deviated from the agreed times by up to 3 hours regularly. Also adjustments requested by myself have not been initiated.
27 August 2025
The service provided by the carers is excellent, they are kind, friendly and very professional. During the extremely cold weather early in the year, one lady walked more than a mile to reach me when her car was stuck in snow. However the management of their time is less satisfactory with the times they are allocated to arrive varying by as much as 90 minutes from the arranged time, particularly in the evening visit. The carers themselves are brilliant.
29 July 2025
I am very satisfied with all carers that come to me they are very helpful and considerate.
09 July 2025
My mum is very happy with the support she gets she likes all her carers. The only thing she has a problem with is receiving personal care from men. If this happens she would decline help. All other times, other than personal care, a male carer is fine. I have phoned about this but it is still happening.
04 July 2025
The delivery of my care is very professional and helpful. The only downside is that I sometimes feel that I am not listened to, for example I can take paracetamol that is not prescribed for me, some carers will leave it for me to take when needed others put it out of my reach. If the next carers are late I can be sat in a lot of pain waiting for someone to come.
23 June 2025
The carers that come are lovely and friendly. However my wife is left in bed for 12 hrs some days due to calls being late and it's simply not fair and inhumane as she is incontinent and laid there for hours. Sometimes the cares don't even change the bed when it's wet and smelly from her, they have to be told too. We used to get a call if the carers were late and this helped but that stopped. I have debated other companies, but I like this company but things need to be better. Also my wife isn't always dried after a shower properly and this results in sores.
17 June 2025
Sometimes we have had to cancel a session with our carers because I've had a hospital appointment, every time we have rung the office to give them plenty of notice however mostly they have it passed the information to the carer who has come to help me unknowingly also we have had to sit waiting for carers to come because they can be over an hour late, when I'm still waiting to get in the shower at 11 o'clock in the morning. It's rather annoying.
22 July 2019
Good, helpful staff.
26 June 2019
Very good.
26 June 2019
Very good .
02 January 2019
We used your services at a very difficult time for us. Excellent service provided from management to the care staff. Highly recommended.
29 October 2018
We have seen a big change in care since the inclusion of current staff.
14 February 2018
Good, reliable level of service.
20 December 2017
I have used Lotus Homecare since March this year. Like most service providers it has it's good and bad points. I request that I prefer lady carers to gentlemen although I do understand it's inevitable at times. To be quite honest I have considered finding another service provider but can't be bothered with the hassle of explaining my life and conditions again to complete strangers.
29 November 2017
Lotus have provided care since early in the year for my wife, who has Alzheimer's and is housebound. They have provided care within the terms of the contract and generally speaking it has been and is very satisfactory.
04 September 2017
All the staff treat me like family. They are very friendly, efficient and adapt to my needs. I feel very cared for.
04 September 2017
The staff are all extremely helpful, kind and very accommodating - nothing is too much trouble for them. My mum is well looked after and I can relax in the knowledge she is in safe hands.
21 August 2017
From their first visit, we have been impressed by their friendliness and efficiency. We have welcomed them and have looked forward to seeing them.
18 August 2017
All members of staff are helpful, clean and tidy at all times. They have all made good connections with their client and are efficient in their service.
07 August 2017
We have been using Lotus for over 6 months now and we are very pleased with the service and care provided, staff are caring and professional, any problems are always sorted quickly. We find the staff listen to how we want the care to be delivered and never question anything, they are always happy to help us.
Latest Reviews for Lotus Home Care Barnsley
12 September 2025
I have no complaints about the competence of the carers. However the rota is non-functioning. I chose Lotus on the basis that the carers calls would be 9am and 7pm, with occasional adjustments for appointments. Despite numerous phone calls the preparation of the rota has not met the times as agreed. For example the rota has deviated from the agreed times by up to 3 hours regularly. Also adjustments requested by myself have not been initiated.
27 August 2025
The service provided by the carers is excellent, they are kind, friendly and very professional. During the extremely cold weather early in the year, one lady walked more than a mile to reach me when her car was stuck in snow. However the management of their time is less satisfactory with the times they are allocated to arrive varying by as much as 90 minutes from the arranged time, particularly in the evening visit. The carers themselves are brilliant.
29 July 2025
I am very satisfied with all carers that come to me they are very helpful and considerate.
09 July 2025
My mum is very happy with the support she gets she likes all her carers. The only thing she has a problem with is receiving personal care from men. If this happens she would decline help. All other times, other than personal care, a male carer is fine. I have phoned about this but it is still happening.
04 July 2025
The delivery of my care is very professional and helpful. The only downside is that I sometimes feel that I am not listened to, for example I can take paracetamol that is not prescribed for me, some carers will leave it for me to take when needed others put it out of my reach. If the next carers are late I can be sat in a lot of pain waiting for someone to come.
23 June 2025
The carers that come are lovely and friendly. However my wife is left in bed for 12 hrs some days due to calls being late and it's simply not fair and inhumane as she is incontinent and laid there for hours. Sometimes the cares don't even change the bed when it's wet and smelly from her, they have to be told too. We used to get a call if the carers were late and this helped but that stopped. I have debated other companies, but I like this company but things need to be better. Also my wife isn't always dried after a shower properly and this results in sores.
17 June 2025
Sometimes we have had to cancel a session with our carers because I've had a hospital appointment, every time we have rung the office to give them plenty of notice however mostly they have it passed the information to the carer who has come to help me unknowingly also we have had to sit waiting for carers to come because they can be over an hour late, when I'm still waiting to get in the shower at 11 o'clock in the morning. It's rather annoying.
22 July 2019
Good, helpful staff.
26 June 2019
Very good.
26 June 2019
Very good .
02 January 2019
We used your services at a very difficult time for us. Excellent service provided from management to the care staff. Highly recommended.
29 October 2018
We have seen a big change in care since the inclusion of current staff.
14 February 2018
Good, reliable level of service.
20 December 2017
I have used Lotus Homecare since March this year. Like most service providers it has it's good and bad points. I request that I prefer lady carers to gentlemen although I do understand it's inevitable at times. To be quite honest I have considered finding another service provider but can't be bothered with the hassle of explaining my life and conditions again to complete strangers.
29 November 2017
Lotus have provided care since early in the year for my wife, who has Alzheimer's and is housebound. They have provided care within the terms of the contract and generally speaking it has been and is very satisfactory.
04 September 2017
All the staff treat me like family. They are very friendly, efficient and adapt to my needs. I feel very cared for.
04 September 2017
The staff are all extremely helpful, kind and very accommodating - nothing is too much trouble for them. My mum is well looked after and I can relax in the knowledge she is in safe hands.
21 August 2017
From their first visit, we have been impressed by their friendliness and efficiency. We have welcomed them and have looked forward to seeing them.
18 August 2017
All members of staff are helpful, clean and tidy at all times. They have all made good connections with their client and are efficient in their service.
07 August 2017
We have been using Lotus for over 6 months now and we are very pleased with the service and care provided, staff are caring and professional, any problems are always sorted quickly. We find the staff listen to how we want the care to be delivered and never question anything, they are always happy to help us.