Lotus Home Care Barnsley

Business Innovation Centre, Innovation Way, Wilthorpe, Barnsley S75 1JL
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8.4 24 Reviews
  • Lotus Home Care Barnsley, Barnsley
Lotus Home Care provide a friendly and attentive home care service to people living in Barnsley.

Their team of skilled and professional care staff provide personalised care to people living in their own homes in the local community. They offer a range of care services that are tailored to the needs of each service user.

The services they can provide include assistance with washing, food preparation, dressing and medication management.

Care staff are experienced to provide companionship, support with cooking and a respite service.

They have their own in-house trusted assessor and work closely alongside occupational therapists.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.65

These prices are only a guideline, please contact Lotus Home Care Barnsley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lisa Hoyle (Registered Manager)

Lotus Home Care Barnsley Reviews (24)

8.4

Lotus Home Care Barnsley has a Review Score of 8.4 (8.449) out of 10, based on 7 reviews in the last 2 years.
Over all time Lotus Home Care Barnsley has 24 reviews.

Overall Experience
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Date Published
  • 24
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Reviewer Connection to Lotus Home Care Barnsley
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Total of 24, showing 1-20
Review from Chris R (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have no complaints about the competence of the carers. However the rota is non-functioning. I chose Lotus on the basis that the carers calls would be 9am and 7pm, with occasional adjustments for appointments. Despite numerous phone calls the preparation of the rota has not met the times as agreed.
For example the rota has deviated from the agreed times by up to 3 hours regularly. Also adjustments requested by myself have not been initiated.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you for your feedback. I'm pleased to hear that you're happy with the carers' professionalism, but I'm very sorry that the rota has not reflected the agreed call times. We understand how important consistency is, and it's concerning that the visits have been up to three hours off schedule and that your requested adjustments haven't been actioned. I'll escalate this to our scheduling team immediately so we can review what's gone wrong and put a reliable rota in place. Thank you for bringing this to our attention, and please accept our apologies for the inconvenience.

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Review from A R (Client) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided by the carers is excellent, they are kind, friendly and very professional. During the extremely cold weather early in the year, one lady walked more than a mile to reach me when her car was stuck in snow. However the management of their time is less satisfactory with the times they
are allocated to arrive varying by as much as 90 minutes from the arranged time, particularly in the evening visit. The carers themselves are brilliant.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you so much for your kind words about our carer's. We're delighted to hear that you find them kind, friendly, and professional , and we're especially proud of the dedication shown during the severe weather earlier this year. Your feedback about the timing of visits is equally important to us. We understand how frustrating it can be when visits don't happen at the expected time, and we're working on improving our scheduling to make things more consistent, particularly for evening calls. We truly appreciate your recognition of our carers and your constructive comments to help us improve.

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Review from B P (Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with all carers that come to me they are very helpful and considerate.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you so much for your kind words. We're delighted to hear that you're satisfied with the care youre receiving. It's wonderful to know that our carers are making a positive difference by being helpful and considerate. This will be passed onto the Team .

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Review from J O (Daughter of Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very happy with the support she gets she likes all her carers.
The only thing she has a problem with is receiving personal care from men. If this happens she would decline help. All other times, other than personal care, a male carer is fine.
I have phoned about this but it is still happening.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you for your message. I'm really glad to hear that your mum is happy with the support she receives and that she gets on well with her carers - that's very important to us.I'm sorry to hear, however, that despite your previous call, male carers are still being assigned for personal care. We completely understand and respect your mum's preferences, and this should have been noted and followed accordingly. We will review her care notes and ensure that only female carers are assigned for any personal care tasks moving forward.Thank you for bringing this to our attention again, and please don't hesitate to reach out if there are any further concerns.

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Review from Josephine T (Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The delivery of my care is very professional and helpful. The only downside is that I sometimes feel that I am not listened to, for example I can take paracetamol that is not prescribed for me, some carers will leave it for me to take when needed others put it out of my reach. If the next carers are
late I can be sat in a lot of pain waiting for someone to come.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you for your feedback , we really appreciate you taking the time to share your experience. We're pleased to hear that you find the delivery of your care professional and helpful.We're sorry to hear that you sometimes feel unheard, particularly around your access to paracetamol. We understand how important it is to manage pain effectively and consistently. We'll look into this and speak with the care team to ensure there's a clear, consistent approach that supports your needs while keeping you safe.Your comfort and well being are very important to us, and we'll do our best to improve this part of your care. Thank you again for bringing it to our attention.

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Review from D M (Husband of Client) assisted by family/friend published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers that come are lovely and friendly. However my wife is left in bed for 12 hrs some days due to calls being late and it's simply not fair and inhumane as she is incontinent and laid there for hours. Sometimes the cares don't even change the bed when it's wet and smelly from her, they have to
be told too. We used to get a call if the carers were late and this helped but that stopped. I have debated other companies, but I like this company but things need to be better. Also my wife isn't always dried after a shower properly and this results in sores.
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Firstly, we're truly sorry to hear about the distressing issues you and your wife have been facing. While we're glad to hear you find our carers friendly and caring, We take this very seriously. We completely agree that timely visits, proper hygiene care, and clear communication are essential for your wife's comfort and well being.We will urgently look into why calls are running late and why you are no longer receiving updates when there are delays. We will also remind all carers of the importance of changing bedding when needed and ensuring your wife is thoroughly dried to prevent any discomfort or sores. Your trust in us means a lot, and we want to make sure your wife gets the dignified and compassionate care she deserves.Thank you again for bringing this to our attention - we truly appreciate your honesty and patience.

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Review from A B (Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sometimes we have had to cancel a session with our carers because I've had a hospital appointment, every time we have rung the office to give them plenty of notice however mostly they have it passed the information to the carer who has come to help me unknowingly also we have had to sit waiting for
carers to come because they can be over an hour late, when I'm still waiting to get in the shower at 11 o'clock in the morning. It's rather annoying.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you for taking the time to share your concerns with us. We sincerely apologise for the inconvenience you've experienced with communication and delays. This is certainly not the level of service we aim to provide. We appreciate you giving us notice when cancelling sessions, and it's clear we need to improve how this information is passed on to our carers. We also understand how frustrating it is to be left waiting, especially for essential care like your morning shower. Please be assured that we take your feedback seriously and will review our processes to ensure better communication and punctuality in the future.

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Review from P M (Client) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, helpful staff.
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Review from Jane O (Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from Geoffrey E (Husband of Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good .
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Review from D M (Sister of Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used your services at a very difficult time for us. Excellent service provided from management to the care staff. Highly recommended.
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Review from M M (Wife of Client) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have seen a big change in care since the inclusion of current staff.
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Review from Heather B (Daughter of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good, reliable level of service.
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Review from Valerie T (Client) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have used Lotus Homecare since March this year. Like most service providers it has it's good and bad points. I request that I prefer lady carers to gentlemen although I do understand it's inevitable at times. To be quite honest I have considered finding another service provider but can't be bothered
with the hassle of explaining my life and conditions again to complete strangers.
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Review from R C (Client) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lotus have provided care since early in the year for my wife, who has Alzheimer's and is housebound. They have provided care within the terms of the contract and generally speaking it has been and is very satisfactory.
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Review from Kathleen W (Client) assisted by family/friend published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff treat me like family. They are very friendly, efficient and adapt to my needs. I feel very cared for.
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Review from A P (Daughter of Client) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all extremely helpful, kind and very accommodating - nothing is too much trouble for them. My mum is well looked after and I can relax in the knowledge she is in safe hands.
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Review from Beryl L (Client) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From their first visit, we have been impressed by their friendliness and efficiency. We have welcomed them and have looked forward to seeing them.
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Review from S W (Mother of Client) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All members of staff are helpful, clean and tidy at all times. They have all made good connections with their client and are efficient in their service.
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Review from Gemma H (Partner of Client) published on 7 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Lotus for over 6 months now and we are very pleased with the service and care provided, staff are caring and professional, any problems are always sorted quickly.
We find the staff listen to how we want the care to be delivered and never question anything, they are always happy to
help us.
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Current Review Score: 8.4 (8.449)

Overview of Review Score

The Review Score of 8.4 (8.449) out of 10 for Lotus Home Care Barnsley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.949 for Lotus Home Care Barnsley is calculated as follows: ( (10 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 39 Ratings = 3.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Barnsley is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Denise

Denise Kirkland

Job Title: Registered Manager Joined: 2019

I have worked in care for over 10 years, I started working with children and then moved into adult social care.


I started as a care co-ordinator and worked my way up to Registered Manager within a short space of time, this was down to my regional manager at the time who put a lot of faith in me and encouraged me to be the best version of myself. I love to see people happy and thriving at home and I am a strong believer that home is where the heart is. My main job role is maintaining a safe and compliant service and aiming to exceed expectations. There is no better feeling than seeing not only a service user smile but also seeing family happy with the care we are providing.

Claire

Claire Maguire

Job Title: HR & Finance Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.

Frequently Asked Questions about Lotus Home Care Barnsley

What Type of Services does Lotus Home Care Barnsley offer?

Lotus Home Care Barnsley offers Home Care.

How many Carers does Lotus Home Care Barnsley employ?

Lotus Home Care Barnsley employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Barnsley to verify any information. View our terms and conditions. Lotus Home Care Barnsley has an Enhanced Service - more info.