Average costs for home care provided by Lotus Home Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Lotus Home Care Ltd, based on 7 out of their 9 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide .

How many Agencies does Lotus Home Care Ltd own?

Lotus Home Care Ltd own 9 Agencies.

Which Lotus Home Care Ltd Agencies have the highest review score?

Lotus Home Care Rotherham , Lotus Home Care Wakefield & Lotus Home Care Leeds have the highest review score.

Lotus Home Care Ltd | 9 Home Care Providers

Review of
Lotus Home Care Rotherham
from C W (Client) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience

I have used Lotus homecare since the start of the COVID pandemic. I find the service has improved during this time. The overall experience is satisfactory. Care and support varies as the care staff change over time. The management too has changed. Requests to cancel calls e.g. doctors, and hospital

opps. has improved as previously messages were not passed on resulting in unnecessary phone calls to relatives. Perhaps the office staff could let clients know if there's a major delay to calls due to important circumstances. I am always treated with respect. As for value for money I have nothing to compare Lotus with.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you for taking the time to share your feedback. We're really pleased to hear that you've noticed improvements in our service since the start of the COVID pandemic and that you feel respected and supported by our care staff. We understand that changes in care staff and management can sometimes affect consistency, and we appreciate your patience as we continue to strengthen our team.It's great to know that communication around cancelled calls has improved, and we will take on board your helpful suggestion about keeping clients informed of any major delays. Feedback like yours helps us identify where we can do better, and we're committed to ensuring your experience with us remains positive and reliable.Thank you again for your trust in Lotus Homecare.

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Review of
Lotus Home Care Hull
from D P (Client) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

Usually very good.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull

Thank you for your kind words , we are glad things are going well

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Review of
Lotus Home Care Leeds
from D D (Client) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

The carers that Lotus have provided for me have always been punctual professional and friendly.
In previous months they have been quick to notice that I needed an ambulance which ultimately saved my life.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

Thank you so much for your kind words. We're truly glad to hear that our carers have been able to support you in such meaningful ways. Your safety and well being are always our top priorities, and it's wonderful to know that their attentiveness made such a difference. We'll be sure to share your feedback with the team, it will mean a lot to them.

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Review of
Lotus Home Care Leeds
from John H (Client) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

It is difficult for my wife and I to build up a rapport with the carers as we do not see the same ones regularly enough. We use the app to make plans for the week ahead with the carers. My wife has had some family issues and has spoken to the designated carer only to find it has been another carer who

has attended and has not been aware of the change of needs if my wife is not present.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

Thank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent schedule changes meant a different carer attended without being aware of your wife's updated needs. We will review our rota process and ensure that, whenever a change is unavoidable, the attending carer is fully briefed in advance.

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Review of
Lotus Home Care Rotherham
from Shabnum T (Mother of Client) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

My son is happy with staff with his routine every day when it comes emergency please me know so I can tell my son because he doesn't like change so far he is very happy.
Thank you

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your message. I'm really glad to hear that your son is happy with the staff and his daily routine - that's wonderful feedback. We completely understand how important consistency is for him, and we will make sure to keep you informed immediately if there are any changes or emergencies. Your involvement and communication are greatly appreciated.

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Review of
Lotus Home Care Wakefield
from Danny G (Client) published on 7 August 2025

Submitted via Website • Report

Overall Experience

My excellent experience:
For almost three years, I have been one of my carers clients. She is an outstanding carer and I really appreciate her support. She has many great qualities. Foremost amongst these are her patient, altruistic and compassionate nature. Her conscientious attention to detail while

supporting me always makes me feel respected and valued. She is particularly adept at supporting me to attend and access activities in my local community. For example, she supports me to engage in gardening activities with a local gardening group. She also provides me with excellent sighted guidance on walks as I am visually impaired. In my opinion, she is the best carer in the company and it is a privilege to be cared for by her.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind and thoughtful words. It truly means a lot to know that our support has had such a positive impact on your life. We feel privileged to work with you and to be part of your journey. Supporting you in your community activities and daily life is always a pleasure, and we are grateful for the trust you've placed in Lotus . Your feedback is deeply appreciated and motivates Lotus to continue giving their best every day.

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Review of
Lotus Home Care Wakefield
from Wendy B (Daughter of Client) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased with all the carers that look after my mum they know exactly what is needed they explain what they are doing as they go along.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words. We're delighted to hear that you're pleased with the care your mum is receiving. It's wonderful to know that our carers are meeting her needs Your feedback means a lot to us and will be shared with the team!

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Review of
Lotus Home Care Barnsley
from B P (Client) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

I am very satisfied with all carers that come to me they are very helpful and considerate.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you so much for your kind words. We're delighted to hear that you're satisfied with the care youre receiving. It's wonderful to know that our carers are making a positive difference by being helpful and considerate. This will be passed onto the Team .

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Review of
Lotus Home Care Wakefield
from C S (Husband of Client) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

.. in all working groups there is a range of abilities. In this case all the staff are satisfactory to good to occasionally excellent, very industrious, intelligent, kind, caring and very respectful. They all engage well with the person being cared for, jollying them along when the mood of the client

is awkward, to ease the situation as appropriately to succeed in giving the required. The carers always work in harmony with the client's husband acting as their assistant.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for your thoughtful and balanced feedback. We fully acknowledge that, as with any team, there is a natural range of abilities. It is encouraging to hear that all staff are consistently satisfactory to good, with moments of excellence. We greatly value their industriousness, intelligence, kindness, and respectful approach.It's particularly pleasing to know that the team engages so well with the client, using empathy and gentle encouragement to manage more challenging moments effectively. We also appreciate your recognition of the carers' collaborative approach with the client's husband, which is key to maintaining a supportive and cohesive care environment.Your comments are much appreciated and will be shared with the team to reinforce their positive impact.

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Review of
Lotus Home Care Wakefield
from Allan K (Client) published on 24 July 2025

Submitted via Website • Report

Overall Experience

All carers are polite, helpful kind to me and my wife the majority of carers understand my needs and always have time for me, they are well dressed wearing protective clothing at all times. The few minutes chat is always welcome as is the help given to start the day.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for your kind words. It's wonderful to hear that both you and your wife feel well supported by the carers. Knowing that they are polite, helpful, and attentive to your needs, and that they take the time for a friendly chat really highlights the compassionate care they provide. We'll make sure your feedback is shared with the team; it will mean a lot to them.

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Review of
Lotus Home Care Huddersfield
from S K (Client) published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

The carers are friendly, polite some want to talk some don't if you ask them to do jobs they are helpful.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Huddersfield

The carers are friendly and polite. Some enjoy chatting while others are quieter, but if you ask them to do something, they are always helpful.

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Review of
Lotus Home Care Huddersfield
from J B (Client) assisted by family/friend published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

They arrive at a reasonable time. They are polite and do as I ask. Wear appropriate PPE. If they have time we sit and chat.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Huddersfield

Thank you for your feedback. We're glad to hear that the team arrives on time, is polite, follows instructions, and wears the appropriate PPE. It's great to know there's time for a friendly chat too , building positive relationships is important to us.

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Review of
Lotus Home Care Rotherham
from D K (Client) published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

The overall care is adequate, some carers are poorly trained and cannot hoist. Carers arrive late, no apology, expect to walk straight in. Rota's constantly incorrect and sent late.
Staff never ring back when promise to. Little faith in them. Poor communication.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you for your feedback. We're sorry to hear about your concerns and truly appreciate you bringing them to our attention. We take issues around training, punctuality, and communication very seriously.We understand how frustrating it can be when rotas are incorrect or sent late, when carers arrive without notice or are not properly trained, and when promised callbacks do not happen. This is not the level of service we strive to provide.

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Review of
Lotus Home Care Barnsley
from J O (Daughter of Client) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum is very happy with the support she gets she likes all her carers.
The only thing she has a problem with is receiving personal care from men. If this happens she would decline help. All other times, other than personal care, a male carer is fine.
I have phoned about this but it is still happening.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you for your message. I'm really glad to hear that your mum is happy with the support she receives and that she gets on well with her carers - that's very important to us.I'm sorry to hear, however, that despite your previous call, male carers are still being assigned for personal care. We completely understand and respect your mum's preferences, and this should have been noted and followed accordingly. We will review her care notes and ensure that only female carers are assigned for any personal care tasks moving forward.Thank you for bringing this to our attention again, and please don't hesitate to reach out if there are any further concerns.

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Review of
Lotus Home Care Leeds
from S B (Daughter of Client) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

Organised team, access to open pass very helpful.
Carers are professional, kind and caring. They have taken the time to get to know our father and listen to his stories.
House always clean and tidy.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

Thank you so much for your thoughtful feedback. We're delighted to hear that you've found the team organised and professional, and that OpenPASS has been a helpful tool for you. It's especially heartening to know that our carers have built a meaningful connection with your father and that their kindness and attentiveness have made a difference. Keeping his home clean and comfortable is all part of the care we're proud to provide.Thank you again for your kind words - they truly mean a lot to the whole team.

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Review of
Lotus Home Care Rotherham
from Javaid I (Client) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

They do very diligent work without having to be told too much. They work in a way I do not need to be worried and I feel content.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your lovely feedback. We're really pleased to hear that you feel at ease and confident in the support being provided. It's always our goal to deliver care that feels natural, dependable, and reassuring. Your kind words mean a lot and will be shared with the team.

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Review of
Lotus Home Care Wakefield
from G H (Son of Client) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

What really makes care providers shine in end of life situations is when they excel at everything in showing compassion and care to the people they're supporting. Although our relationship was only short, the support we received from both management and the actual carer was exemplary. The carer couldn't

do enough - my parents need reassurance within an unusual situation - everyone warmed to her really quickly. Thank you for everything you've done.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words. It means a great deal to us to hear that our team was able to provide the compassion and support your family needed during such a difficult time. We're especially glad to know that the carer was able to make a positive impact and offer the reassurance your parents needed. Your feedback is deeply appreciated and will be shared with the team. Wishing you and your family strength and comfort moving forward.

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Review of
Lotus Home Care Barnsley
from Josephine T (Client) published on 4 July 2025

Submitted via Website • Report

Overall Experience

The delivery of my care is very professional and helpful. The only downside is that I sometimes feel that I am not listened to, for example I can take paracetamol that is not prescribed for me, some carers will leave it for me to take when needed others put it out of my reach. If the next carers are

late I can be sat in a lot of pain waiting for someone to come.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley

Thank you for your feedback , we really appreciate you taking the time to share your experience. We're pleased to hear that you find the delivery of your care professional and helpful.We're sorry to hear that you sometimes feel unheard, particularly around your access to paracetamol. We understand how important it is to manage pain effectively and consistently. We'll look into this and speak with the care team to ensure there's a clear, consistent approach that supports your needs while keeping you safe.Your comfort and well being are very important to us, and we'll do our best to improve this part of your care. Thank you again for bringing it to our attention.

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Review of
Lotus Home Care Hull
from Penny A (Client) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

The carers are all lovely. Treat you with dignity. They always ask me how I am and have you slept well?
When they helped me to get dressed they have a little chat with me.
They're friendly, professional, caring and sometimes funny!

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull

Thank you so much for your kind words. We're really glad to hear that the carers are making you feel respected and cared for. It's wonderful to know they take the time to check in with you, have a little chat, and bring some humour into your day. We'll make sure to pass on your lovely feedback to the team - it means a lot!

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Review of
Lotus Home Care Rotherham
from J B (Daughter of Client) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

Overall, pleased how ever could do with a little less phone time from the carers and more chatting to mum. Her hour and a half is very important for her mental health. Shes happy with her care but I feel there room for improvement.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you for your feedback. We're really pleased to hear that your mum is happy with the care she's receiving. We truly appreciate you highlighting the importance of meaningful interaction during her visits - it's something we take seriously. We'll certainly look into reducing phone use and encouraging more engagement to better support her mental well-being. Your input helps us improve, and we're grateful for it."

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Home Care Providers Owned by Lotus Home Care Ltd

Lotus Home Care Ltd Locations (9)

Lotus Home Care Ltd Reviews (98)

Lotus Home Care Rotherham

Lotus Home Care Hull

Lotus Home Care Leeds

Lotus Home Care Leeds

Lotus Home Care Rotherham

Lotus Home Care Wakefield

Lotus Home Care Wakefield

Lotus Home Care Barnsley

Lotus Home Care Wakefield

Lotus Home Care Wakefield

Lotus Home Care Huddersfield

Lotus Home Care Huddersfield

Lotus Home Care Rotherham

Lotus Home Care Barnsley

Lotus Home Care Leeds

Lotus Home Care Rotherham

Lotus Home Care Wakefield

Lotus Home Care Barnsley

Lotus Home Care Hull

Lotus Home Care Rotherham

Awards / Recognitions (1)

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