Home Care Provider Owned by Lotus Home Care Ltd in East Riding of Yorkshire

I was given three specific time slots and four named carers. The reality was very different - some very late arrivals or very early arrivals. Multiple carers, possibly 20 plus! Certainly, many more than four named. Some carers very willing to assist and asked what else could be done - others did minimum

The service is usually fine, but recently, I've noticed the timekeeping has slipped. My mother must have her medication on time, 8 hours apart, when the breakfast call slips to late morning, this affects when her medication is given also. I know you can't make her get out of bed if she doesn't want

I never know the time carers are coming which makes it very difficult for my daughter to take me out in the car or for me to use my mobility scooter. For instance she took me to York shopping on Thursday. My carers have been coming roughly between 4 pm, 4:30 pm or 5 pm. On this date our phone went at

After some issues with timings initially, Lotus Home Care Hull now attend at similar times each day which my dad appreciates. Staff are friendly, polite, caring. There was some duplication with both myself and the staff ordering and collecting medication for dad but this is now sorted and Lotus take

Overall, the care was very good (especially as it was free, arranged through the NHS).
We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members.
We found

The care package for my mother-in-law was provided at very short notice when she was discharged from Hull Royal Infirmary back to her apartment. The staff from Lotus Home care provided an excellent service in very difficult and, at times, very awkward circumstances. Much admiration from myself and wife,

Generally ok. Timing of calls causing problems - AM calls finishing at 9:30 am, then lunch call at 11:30 (2hrs later) then tea call 3:30 pm and night call at 9:30 pm - not spaced regularly through the day. Most staff use equipment properly - not all staff know how to use all equipment.
Call times being