Unit 17, Newlands House, Inglemire Lane, Hull HU6 7TQ
- Older Person Care
- Younger Adult Care
- Children's Care
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- Live-in Care
- Dementia Care
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Home Care Providers Owned by Lotus Home Care Ltd in East Riding of Yorkshire
Home Care Providers Owned by Lotus Home Care Ltd
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Lotus Home Care Ltd Reviews in East Riding of Yorkshire (16)
Reviews posted for members of Lotus Home Care Ltd.
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Review of Lotus Home Care Hull from June R (Wife of Client) published on 31 October 2025 Submitted via Postal Card•
Overall Experience
The carers were wonderful, compassionate, and cheerful. they were without doubt extremely knowledgeable. They were always on time and were very comforting people to have in my house.
The carers were wonderful, compassionate, and cheerful. they were without doubt extremely knowledgeable. They were always on time and were very comforting people to have in my house.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you so much for your kind words. We're delighted to hear that you found our carers to be compassionate, knowledgeable, and dependable. It's wonderful to know they brought comfort and positivity to your home. Your feedback means a great deal to us and will be shared with the team , they'll be so pleased to know their efforts made a difference.
Review of Lotus Home Care Hull from L W (Daughter of Client) published on 28 August 2025 Submitted via Postal Card•
Overall Experience
A lot better than the other lot were.
Seem to be late a lot.
Seem to be late a lot.
Seem to leave before the time is up on a regular basis.
A lot better than the other lot were.
Seem to be late a lot.
Seem to be late a lot.
Seem to leave before the time is up on a regular basis.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thanks for the feedback. Glad to hear things are a lot better compared to before.I'll make sure to address the lateness and early finishes with the team so we can keep the standards consistent.
Review of Lotus Home Care Hull from D P (Client / Service User) published on 14 August 2025 Submitted via Postal Card•
Overall Experience
Usually very good.
Usually very good.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your kind words , we are glad things are going well
Review of Lotus Home Care Hull from Penny A (Client / Service User) published on 3 July 2025 Submitted via Postal Card•
Overall Experience
The carers are all lovely. Treat you with dignity. They always ask me how I am and have you slept well?
When they helped me to get dressed they have a little chat with me.
When they helped me to get dressed they have a little chat with me.
They're friendly, professional, caring and sometimes funny!
The carers are all lovely. Treat you with dignity. They always ask me how I am and have you slept well?
When they helped me to get dressed they have a little chat with me.
When they helped me to get dressed they have a little chat with me.
They're friendly, professional, caring and sometimes funny!
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you so much for your kind words. We're really glad to hear that the carers are making you feel respected and cared for. It's wonderful to know they take the time to check in with you, have a little chat, and bring some humour into your day. We'll make sure to pass on your lovely feedback to the team - it means a lot!
Review of Lotus Home Care Hull from I R (Wife of Client) published on 3 July 2025 Submitted via Postal Card•
Overall Experience
The carers are friendly, kind and efficient, mindful of the needs that my husband requires.
The carers are friendly, kind and efficient, mindful of the needs that my husband requires.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
"Thank you so much for your kind words. We're delighted to hear that our carers have been friendly, kind, and attentive to your husband's needs. Your feedback means a lot to us, and we remain committed to providing compassionate and efficient care." This will be passed onto the carers .
Review of Lotus Home Care Hull from I W (Client / Service User) published on 1 July 2025 Submitted via Postal Card•
Overall Experience
I was given three specific time slots and four named carers. The reality was very different - some very late arrivals or very early arrivals. Multiple carers, possibly 20 plus! Certainly, many more than four named. Some carers very willing to assist and asked what else could be done - others did...
I was given three specific time slots and four named carers. The reality was very different - some very late arrivals or very early arrivals. Multiple carers, possibly 20 plus! Certainly, many more than four named. Some carers very willing to assist and asked what else could be done - others did minimum required. A great deal of time spent on recording during the visit by some.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your feedback. I'm sorry to hear that your experience did not match the arrangements you were given. The large number of different carers, inconsistent visit times, and variation in the level of assistance provided are clearly not in line with the agreed plan. We will review the...
Thank you for your feedback. I'm sorry to hear that your experience did not match the arrangements you were given. The large number of different carers, inconsistent visit times, and variation in the level of assistance provided are clearly not in line with the agreed plan. We will review the scheduling, staffing assignments, and recording practices to understand why this occurred and ensure that future visits are consistent, timely, and focused on your needs.
Review of Lotus Home Care Hull from B B (Client / Service User) published on 26 June 2025 Submitted via Postal Card•
Overall Experience
I have found all the carers I have dealt with very satisfactory, and very helpful. Also friendly.
I have found all the carers I have dealt with very satisfactory, and very helpful. Also friendly.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your kind feedback. We're delighted to hear that you've found all the carers you've dealt with to be satisfactory, helpful, and friendly. Your words mean a lot to us and will be shared with the team. We're committed to continuing to provide the same level of care and support.
Review of Lotus Home Care Hull from Suzy H (Daughter of Client) published on 14 February 2025 Submitted via Postal Card•
Overall Experience
The service is usually fine, but recently, I've noticed the timekeeping has slipped. My mother must have her medication on time, 8 hours apart, when the breakfast call slips to late morning, this affects when her medication is given also. I know you can't make her get out of bed if she doesn't want...
The service is usually fine, but recently, I've noticed the timekeeping has slipped. My mother must have her medication on time, 8 hours apart, when the breakfast call slips to late morning, this affects when her medication is given also. I know you can't make her get out of bed if she doesn't want to, but if she stays in bed all day, it affects her mobility. She needs to walk around, so please encourage her to get up.
↩Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for reaching out and for your feedback. We appreciate your concerns and understand the importance of keeping to a consistent schedule for your mother's medication and mobility. We will do our best to ensure that the morning visits remain timely so that her medication routine is not...
Thank you for reaching out and for your feedback. We appreciate your concerns and understand the importance of keeping to a consistent schedule for your mother's medication and mobility. We will do our best to ensure that the morning visits remain timely so that her medication routine is not disrupted. Additionally, while we respect her choices, we will continue to encourage her to get up and move around to support her mobility. If you notice any further issues or have any specific requests, please don't hesitate to let us know. We value your input and want to ensure your mother receives the best possible care.
Review of Lotus Home Care Hull from Shirley S (Client / Service User) published on 14 February 2025 Submitted via Postal Card•
Overall Experience
I never know the time carers are coming which makes it very difficult for my daughter to take me out in the car or for me to use my mobility scooter. For instance she took me to York shopping on Thursday. My carers have been coming roughly between 4 pm, 4:30 pm or 5 pm. On this date our phone went...
I never know the time carers are coming which makes it very difficult for my daughter to take me out in the car or for me to use my mobility scooter. For instance she took me to York shopping on Thursday. My carers have been coming roughly between 4 pm, 4:30 pm or 5 pm. On this date our phone went at 3 pm in York. We said we would be back 1 and a half hours later. On arriving back home in Pocklington phoned Lotus to tell them what had happened and they said they would let the carer know and ask her to visit later but she never came. I know they are very busy and rushed off their feet.
↩Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for reaching out and for your understanding of how busy our carers are. We sincerely apologise for the missed visit and for any inconvenience this has caused you and your daughter. We appreciate you notifying us in advance, and it's disappointing to hear that the message did not reach the...
Thank you for reaching out and for your understanding of how busy our carers are. We sincerely apologise for the missed visit and for any inconvenience this has caused you and your daughter. We appreciate you notifying us in advance, and it's disappointing to hear that the message did not reach the carer in time. We understand how important it is for you to have a more predictable schedule, and we will do our best to improve communication and consistency with your care visits. We will review this with our team to ensure better coordination in the future. Your feedback is important to us, and we truly value the opportunity to provide you with the care and support you need. Once again, we apologise for any distress this has caused, and we appreciate your patience. Please don't hesitate to reach out if you have any further concerns.
Review of Lotus Home Care Hull from L E (Daughter of Client) published on 10 February 2025 Submitted via Website•
Overall Experience
After some issues with timings initially, Lotus Home Care Hull now attend at similar times each day which my dad appreciates. Staff are friendly, polite, caring. There was some duplication with both myself and the staff ordering and collecting medication for dad but this is now sorted and Lotus...
After some issues with timings initially, Lotus Home Care Hull now attend at similar times each day which my dad appreciates. Staff are friendly, polite, caring. There was some duplication with both myself and the staff ordering and collecting medication for dad but this is now sorted and Lotus take full responsibility for ordering and collecting medication which is one less job for me and much appreciated. Thank you .
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
It's great to hear that the timing issues have been resolved and that your dad is receiving consistent care. We're also pleased that the medication ordering and collection process is now streamlined, making things easier for you. Your kind words about our staff's friendliness and care mean a lot. Thank you for your feedback.
Review of Lotus Home Care Hull from P D (Son of Client) published on 21 January 2025 Submitted via Postal Card•
Overall Experience
Good overall. Giving medication each day. Polite and courteous.
Good overall. Giving medication each day. Polite and courteous.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your feedback. I'm glad to hear everything is going well. Please let me know if there's anything more I can do to improve or assist further!
Review of Lotus Home Care Hull from I C (Client / Service User) published on 7 January 2025 Submitted via Postal Card•
Overall Experience
Overall, the care was very good (especially as it was free, arranged through the NHS).
We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members.
We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members.
We...
Overall, the care was very good (especially as it was free, arranged through the NHS).
We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members.
We found the uncertainty about when to expect the visit or lack of attention to times indicated was sometimes inconvenient.
We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members.
We found the uncertainty about when to expect the visit or lack of attention to times indicated was sometimes inconvenient.
However, the help over the whole period (of six weeks) served to lessen the load on myself and on my wife. I am progressing slowly and regaining strength. Thank you.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
It sounds like you received good care overall, which is great to hear, especially considering it was arranged through the NHS. Your feedback highlights both positive aspects and areas for improvement, which can be helpful for the service to fine tune its approach. It's understandable that the...
It sounds like you received good care overall, which is great to hear, especially considering it was arranged through the NHS. Your feedback highlights both positive aspects and areas for improvement, which can be helpful for the service to fine tune its approach. It's understandable that the variability in staff experience and the uncertainty around visit times might have been a bit inconvenient. Those things can sometimes add extra stress, especially when you're already managing recovery. On the plus side, it's wonderful that the care you did receive helped ease the load for both you and your wife during a challenging period. Your progress, even if slow, is encouraging, and I'm sure it's a relief to be gaining strength again. Wishing you continued recovery and a smooth journey ahead. Thank you for sharing your experience. It's valuable feedback and will be passed to the carers.
Review of Lotus Home Care Hull from C B (Wife of Client) published on 6 January 2025 Submitted via Postal Card•
Overall Experience
It has been a good experience.
It has been a good experience.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
I'm so glad to hear that his care has been a positive experience. It must be such a relief to feel confident in the support and care he's receiving and continue to receive. This will be passed to the carers.
Review of Lotus Home Care Hull from M B (Client / Service User) published on 18 December 2024 Submitted via Postal Card•
Overall Experience
I have been very well looked after by the staff for care and support. This has helped me recover my mobility.
I have been very well looked after by the staff for care and support. This has helped me recover my mobility.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
I'm so glad to hear that you've received such great care and support from the staff, and that it has helped you recover your mobility. It's wonderful to know you're making progress!
Review of Lotus Home Care Hull from Philip J (Son-in-law of Client) published on 13 December 2024 Submitted via Website•
Overall Experience
The care package for my mother-in-law was provided at very short notice when she was discharged from Hull Royal Infirmary back to her apartment. The staff from Lotus Home care provided an excellent service in very difficult and, at times, very awkward circumstances. Much admiration from myself and...
The care package for my mother-in-law was provided at very short notice when she was discharged from Hull Royal Infirmary back to her apartment. The staff from Lotus Home care provided an excellent service in very difficult and, at times, very awkward circumstances. Much admiration from myself and wife, especially for the manager, in coping, at times late into the evening and weekends, with a rapidly changing series of events.
↩Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you so much for your kind words. We are truly grateful for your recognition. It was our priority to ensure your mother-in-law received the care and support she needed during such a challenging time. We are glad that our team, especially the manager, could assist in such difficult...
Thank you so much for your kind words. We are truly grateful for your recognition. It was our priority to ensure your mother-in-law received the care and support she needed during such a challenging time. We are glad that our team, especially the manager, could assist in such difficult circumstances. Your appreciation means a lot to us, and we are always here to support you and your family. Thank you again for trusting us with your care needs!
Review of Lotus Home Care Hull from H S (Wife of Client) published on 12 December 2024 Submitted via Postal Card•
Overall Experience
Generally ok. Timing of calls causing problems - AM calls finishing at 9:30 am, then lunch call at 11:30 (2hrs later) then tea call 3:30 pm and night call at 9:30 pm - not spaced regularly through the day. Most staff use equipment properly - not all staff know how to use all equipment.
Call times...
Generally ok. Timing of calls causing problems - AM calls finishing at 9:30 am, then lunch call at 11:30 (2hrs later) then tea call 3:30 pm and night call at 9:30 pm - not spaced regularly through the day. Most staff use equipment properly - not all staff know how to use all equipment.
Call times being changed during the day- not notified - causing meal times to be interrupted or delayed - as a diabetic, this can have a detrimental effect.
Call times being changed during the day- not notified - causing meal times to be interrupted or delayed - as a diabetic, this can have a detrimental effect.
Staff polite, on the whole, but overseas staff tend to talk in their own language instead of English to interact and provide social contact.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your feedback. I understand that the timing of calls has been causing some issues, with gaps between calls. This can certainly disrupt daily routines, especially with the challenges you've mentioned, like meal times being affected, which can be concerning with health needs, such as...
Thank you for your feedback. I understand that the timing of calls has been causing some issues, with gaps between calls. This can certainly disrupt daily routines, especially with the challenges you've mentioned, like meal times being affected, which can be concerning with health needs, such as diabetes. You have said that most staff are using equipment properly, though some are not fully familiar with all of it. It's essential for all staff to be adequately trained. The changes to call times, particularly without prior notification, is something that can be improved especially during meal times. I understand the concern regarding communication between overseas staff. It's important that all interactions are in English, not only to ensure clear communication but also to maintain social connection.T his will be passed on so that the scheduling can be reviewed, staff training can be addressed, and communication practices can be improved. Thank you again for your feedback.
Awards / Recognitions (1)
- 05 Apr 2018Recipient: Lotus Home Care Ltd
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