Home Care Providers Owned by Lotus Home Care Ltd in South Yorkshire

Thank you so much for your lovely feedback. We are delighted to hear that all four carers are supporting you both so well. Its wonderful to know that one is consistently polite, another takes the time to check on you as well as your husband, and that the other two bring laughter into your...  Read more

Thank you so much for your feedback. We are delighted to hear that you are happy with the care you receive, and it is wonderful to know that your regular carers are going above and beyond to support you. We will ensure your kind words are passed on to them. Your satisfaction and well being are extremely important to us, and we are always here to support you in any way we can.

Thank you for your feedback. We appreciate you letting us know the service itself is satisfactory. We understand your concern regarding the meal times and apologise that this issue has persisted despite previous reports. We'll raise this again with the relevant team to ensure the agreed times are adhered to moving forward.

I'm so glad to hear you've had such positive experiences with Blanche, Marie, Collete, and Emily , they really sound amazing. It's great that they understand your needs so well. It's unfortunate that the office can sometimes get in the way, but it's understandable given the pressures they're under. Hopefully, their dedication continues to make a real difference for you.

Thank you for your feedback. I'm pleased to hear that you're happy with the carers' professionalism, but I'm very sorry that the rota has not reflected the agreed call times. We understand how important consistency is, and it's concerning that the visits have been up to three hours off schedule and...  Read more

Thank you for raising your concerns. I'm sorry to hear that the care provided hasn't met your expectations, particularly regarding timekeeping and personal care. This is not the standard we strive for, and we take your feedback seriously. We will review your care delivery immediately and work...  Read more

Thank you for your wonderful feedback. We're delighted to hear that you feel the whole team has given 100% right from the start. Your kind words mean a lot and will be shared with everyone involved.

Thank you so much for your kind words about our carer's. We're delighted to hear that you find them kind, friendly, and professional , and we're especially proud of the dedication shown during the severe weather earlier this year. Your feedback about the timing of visits is equally important to us....  Read more

Thank you for taking the time to share your feedback. We're really pleased to hear that you've noticed improvements in our service since the start of the COVID pandemic and that you feel respected and supported by our care staff. We understand that changes in care staff and management can sometimes...  Read more

Thank you so much for your message. I'm really glad to hear that your son is happy with the staff and his daily routine - that's wonderful feedback. We completely understand how important consistency is for him, and we will make sure to keep you informed immediately if there are any changes or emergencies. Your involvement and communication are greatly appreciated.

Thank you so much for your kind words. We're delighted to hear that you're satisfied with the care youre receiving. It's wonderful to know that our carers are making a positive difference by being helpful and considerate. This will be passed onto the Team .

Thank you for your feedback. We're sorry to hear about your concerns and truly appreciate you bringing them to our attention. We take issues around training, punctuality, and communication very seriously.We understand how frustrating it can be when rotas are incorrect or sent late, when carers...  Read more

Thank you for your message. I'm really glad to hear that your mum is happy with the support she receives and that she gets on well with her carers - that's very important to us.I'm sorry to hear, however, that despite your previous call, male carers are still being assigned for personal care. We...  Read more

Thank you so much for your lovely feedback. We're really pleased to hear that you feel at ease and confident in the support being provided. It's always our goal to deliver care that feels natural, dependable, and reassuring. Your kind words mean a lot and will be shared with the team.

Thank you for your feedback , we really appreciate you taking the time to share your experience. We're pleased to hear that you find the delivery of your care professional and helpful.We're sorry to hear that you sometimes feel unheard, particularly around your access to paracetamol. We understand...  Read more

Thank you for your feedback. We're really pleased to hear that your mum is happy with the care she's receiving. We truly appreciate you highlighting the importance of meaningful interaction during her visits - it's something we take seriously. We'll certainly look into reducing phone use and...  Read more

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that you're happy with the service and care our team provides. It means a lot to know that your mum feels comfortable, respected, and safe in her home. That's exactly what we strive for every day. We'll make sure to pass on your appreciation to the entire care team. Thank you

Thank you so much for your kind words. We're truly delighted to hear that our carers have made such a positive difference for you and your husband. It means a lot to know that their respect, care, and dedication are felt and appreciated. We're very proud of our team and your feedback will be shared with them - it will mean the world to them too. Thank you for taking the time to share this with us."

Firstly, we're truly sorry to hear about the distressing issues you and your wife have been facing. While we're glad to hear you find our carers friendly and caring, We take this very seriously. We completely agree that timely visits, proper hygiene care, and clear communication are essential for...  Read more

"Thank you so much for your kind feedback. We're delighted to hear that you find our carer polite, reliable, and responsive. Your satisfaction is very important to us, and we truly appreciate your support. Please don't hesitate to reach out if there's ever anything more we can do for you."