Home Care Providers Owned by Lotus Home Care Ltd in South Yorkshire
Only the locations & reviews in South Yorkshire for Lotus Home Care Ltd are showing below.
View the details of all 9 locations (with 107 reviews) owned by Lotus Home Care Ltd
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Lotus Home Care Ltd Locations in South Yorkshire (2)
Lotus Home Care Barnsley
8.4
24 reviews
Business Innovation Centre, Innovation Way, Wilthorpe, Barnsley S75 1JL
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £28.65 / hour
Lotus Home Care Rotherham
9.1
20 reviews
Silkstone House, Pioneer Close, Wath-upon-Dearne, Rotherham S63 7JZ
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £24.72 / hour
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Lotus Home Care Ltd Reviews in South Yorkshire (44)
Reviews posted for members of Lotus Home Care Ltd
Review of
Lotus Home Care Rotherham
from R C (Son-in-law of Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Service ok.
Only issue is times and not sticking to times. 8:30 for breakfast and 10:30 for dinner is not acceptable.
This has been passed back to office many times and still same issues week after week.
Only issue is times and not sticking to times. 8:30 for breakfast and 10:30 for dinner is not acceptable.
This has been passed back to office many times and still same issues week after week.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Rotherham
from Lynne T (Wife of Client) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I've been extremely lucky with my carers Blanche and Marie, Collete and emily all are amazing help to me admit Adil and Dominique. If only office would leave them alone and let them get on with the job they understand our needs perfectly. Though I do understand the pressure their all under.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Barnsley
from Chris R (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I have no complaints about the competence of the carers. However the rota is non-functioning. I chose Lotus on the basis that the carers calls would be 9am and 7pm, with occasional adjustments for appointments. Despite numerous phone calls the preparation of the rota has not met the times as agreed.
For example the rota has deviated from the agreed times by up to 3 hours regularly. Also adjustments requested by myself have not been initiated.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley
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Review of
Lotus Home Care Rotherham
from Richard G (Client) assisted by family/friend published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I pay for 1 hrs care 3x per week. Only receive 20- 45 mins.
Time keeping not good, sometimes still in pyjamas late afternoon.
Carers are OK, but I'm not getting care I pay for. Have spoken to council and we are reducing my package to 45 mins.
Time keeping not good, sometimes still in pyjamas late afternoon.
Carers are OK, but I'm not getting care I pay for. Have spoken to council and we are reducing my package to 45 mins.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Rotherham
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Review of
Lotus Home Care Rotherham
from E D (Client) assisted by family/friend published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cant fault anything, right from the start the whole team give 100%.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Barnsley
from A R (Client) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The service provided by the carers is excellent, they are kind, friendly and very professional. During the extremely cold weather early in the year, one lady walked more than a mile to reach me when her car was stuck in snow. However the management of their time is less satisfactory with the times they
are allocated to arrive varying by as much as 90 minutes from the arranged time, particularly in the evening visit. The carers themselves are brilliant.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley
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Review of
Lotus Home Care Rotherham
from C W (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I have used Lotus homecare since the start of the COVID pandemic. I find the service has improved during this time. The overall experience is satisfactory. Care and support varies as the care staff change over time. The management too has changed. Requests to cancel calls e.g. doctors, and hospital
opps. has improved as previously messages were not passed on resulting in unnecessary phone calls to relatives. Perhaps the office staff could let clients know if there's a major delay to calls due to important circumstances. I am always treated with respect. As for value for money I have nothing to compare Lotus with.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Rotherham
from Shabnum T (Mother of Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son is happy with staff with his routine every day when it comes emergency please me know so I can tell my son because he doesn't like change so far he is very happy.
Thank you
Thank you
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Barnsley
from B P (Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very satisfied with all carers that come to me they are very helpful and considerate.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley
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Review of
Lotus Home Care Rotherham
from D K (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The overall care is adequate, some carers are poorly trained and cannot hoist. Carers arrive late, no apology, expect to walk straight in. Rota's constantly incorrect and sent late.
Staff never ring back when promise to. Little faith in them. Poor communication.
Staff never ring back when promise to. Little faith in them. Poor communication.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Barnsley
from J O (Daughter of Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum is very happy with the support she gets she likes all her carers.
The only thing she has a problem with is receiving personal care from men. If this happens she would decline help. All other times, other than personal care, a male carer is fine.
I have phoned about this but it is still happening.
The only thing she has a problem with is receiving personal care from men. If this happens she would decline help. All other times, other than personal care, a male carer is fine.
I have phoned about this but it is still happening.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley
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Review of
Lotus Home Care Rotherham
from Javaid I (Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They do very diligent work without having to be told too much. They work in a way I do not need to be worried and I feel content.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Barnsley
from Josephine T (Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The delivery of my care is very professional and helpful. The only downside is that I sometimes feel that I am not listened to, for example I can take paracetamol that is not prescribed for me, some carers will leave it for me to take when needed others put it out of my reach. If the next carers are
late I can be sat in a lot of pain waiting for someone to come.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley
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Review of
Lotus Home Care Rotherham
from J B (Daughter of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall, pleased how ever could do with a little less phone time from the carers and more chatting to mum. Her hour and a half is very important for her mental health. Shes happy with her care but I feel there room for improvement.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Rotherham
from Karen J (Daughter of Client) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service and care provided by the Lotus care team is brilliant. They respond quickly to called and are always friendly and professional. The care team who look after my mum treat her well and with respect and make her feel comfortable and safe in her home. Thank you to you all you do a wonderful
job!
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Rotherham
from J P (Wife of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All carers visiting our home came in and introduced themselves first. They are very respectful towards myself and my husband. I've found that they care for him and that there dignity for him is always met. You should be proud of the carers that arrive here at our home.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Barnsley
from D M (Husband of Client) assisted by family/friend published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The carers that come are lovely and friendly. However my wife is left in bed for 12 hrs some days due to calls being late and it's simply not fair and inhumane as she is incontinent and laid there for hours. Sometimes the cares don't even change the bed when it's wet and smelly from her, they have to
be told too. We used to get a call if the carers were late and this helped but that stopped. I have debated other companies, but I like this company but things need to be better. Also my wife isn't always dried after a shower properly and this results in sores.
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Barnsley
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Review of
Lotus Home Care Rotherham
from J M (Wife of Client) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very polite, reliable. The carer is very good at sorting issues, promptly. Very happy with the service.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Rotherham
from S D (Daughter of Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Our experience overall with Lotus Care was very good.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
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Review of
Lotus Home Care Barnsley
from A B (Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Sometimes we have had to cancel a session with our carers because I've had a hospital appointment, every time we have rung the office to give them plenty of notice however mostly they have it passed the information to the carer who has come to help me unknowingly also we have had to sit waiting for
carers to come because they can be over an hour late, when I'm still waiting to get in the shower at 11 o'clock in the morning. It's rather annoying.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Barnsley
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