Lotus Home Care Rotherham

They do their job quickly and efficiently.

I am delighted with my care, especially by my 2 regular carers who go above and beyond their duty to support me.

This has been passed back to office many times and still same issues week after week.

I've been extremely lucky with my carers Blanche and Marie, Collete and emily all are amazing help to me admit Adil and Dominique. If only office would leave them alone and let them get on with the job they understand our needs perfectly. Though I do understand the pressure their all under.

Carers are OK, but I'm not getting care I pay for. Have spoken to council and we are reducing my package to 45 mins.

Cant fault anything, right from the start the whole team give 100%.

I have used Lotus homecare since the start of the COVID pandemic. I find the service has improved during this time. The overall experience is satisfactory. Care and support varies as the care staff change over time. The management too has changed. Requests to cancel calls e.g. doctors, and hospital opps. has improved as previously messages were not passed on resulting in unnecessary phone calls to relatives. Perhaps the office staff could let clients know if there's a major delay to calls due to important circumstances. I am always treated with respect. As for value for money I have nothing to compare Lotus with.

Thank you

Staff never ring back when promise to. Little faith in them. Poor communication.

They do very diligent work without having to be told too much. They work in a way I do not need to be worried and I feel content.

Overall, pleased how ever could do with a little less phone time from the carers and more chatting to mum. Her hour and a half is very important for her mental health. Shes happy with her care but I feel there room for improvement.

The service and care provided by the Lotus care team is brilliant. They respond quickly to called and are always friendly and professional. The care team who look after my mum treat her well and with respect and make her feel comfortable and safe in her home. Thank you to you all you do a wonderful job!

All carers visiting our home came in and introduced themselves first. They are very respectful towards myself and my husband. I've found that they care for him and that there dignity for him is always met. You should be proud of the carers that arrive here at our home.

Very polite, reliable. The carer is very good at sorting issues, promptly. Very happy with the service.

Our experience overall with Lotus Care was very good.

Carers who attend are caring and efficient most of the they call at the agreed time, stay for the alloted time. I am impressed with the professionalism of the staff. They are very caring and helpful. Appreciate the work of the carer thank you for helping me to remain independent.

She asked relevant questions in a thoughtful way. She listened to our replies and made notes. She made some suggestions about things she could discuss with management to make some things better. A very easy and reassuring process.

I want to do this commendation to certain staff members of Lotus Rotherham, unfortunately I cannot name them but in particular the two teams. They always treat my mum with respect and above all kindness. I would also like to add the person on the out-of-hours line on Friday night and Saturday 10th/11th Jan 2025 to this commendation. Any care providers don't always get the praise they deserve, but these guys do their very best with the resources they have. I have my own quite serious health issues at the moment and the weather has been extreme of late, yet I know mum is safe with them. Prior to Lotus as a family we had 2 other care companies which were far from being close to adequate but Lotus are worlds apart. My mother is 24/7 bed bound but those teams make sure Mum is heard and cared for and Mum seems happy, I love seeing her smile when they do her hair and they listen to her and have more patience than me finding something for her to watch. Thank you!

The help the staff showed my husband was very good. One of the carers came in to our home was very caring and helpful. Could not thank him enough.

Would not hesitate to recommend this care provider.