Lotus Home Care Rotherham

Silkstone House, Pioneer Close, Wath-upon-Dearne, Rotherham S63 7JZ
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9.2 21 Reviews
  • Lotus Home Care Rotherham, Rotherham
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9.6

Care Provided by Lotus Home Care Rotherham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.72

These prices are only a guideline, please contact Lotus Home Care Rotherham to find out the exact price for your requirements.

Contact Lotus Home Care Rotherham to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Lotus Home Care Rotherham to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Emma Brill (Registered Manager)
Are you the Owner/Manager of Lotus Home Care Rotherham? View your Advertising Options

Lotus Home Care Rotherham Reviews (21)

9.2

Lotus Home Care Rotherham has a Review Score of 9.2 (9.187) out of 10, based on 18 reviews in the last 2 years.
Over all time Lotus Home Care Rotherham has 21 reviews.

Overall Experience
  • 10
  • 6
  • 5
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  • 0
Date Published
  • 21
  • 15
  • 18
  • 18
  • 3
Reviewer Connection to Lotus Home Care Rotherham
  • 8
  • 6
  • 4
  • 1
  • 1
  • 1
Total of 21, showing 1-20
Review from Jennifer W (Client) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with my care, especially by my 2 regular carers who go above and beyond their duty to support me.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Rotherham
Thank you so much for your feedback. We are delighted to hear that you are happy with the care you receive, and it is wonderful to know that your regular carers are going above and beyond to support…read more
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Review from R C (Son-in-law of Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Service ok.
Only issue is times and not sticking to times. 8:30 for breakfast and 10:30 for dinner is not acceptable.
This has been passed back to office many times and still same issues week after week.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you for your feedback. We appreciate you letting us know the service itself is satisfactory. We understand your concern regarding the meal times and apologise that this issue has persisted…read more
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Review from Lynne T (Wife of Client) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I've been extremely lucky with my carers Blanche and Marie, Collete and emily all are amazing help to me admit Adil and Dominique. If only office would leave them alone and let them get on with the job they understand our needs perfectly. Though I do understand the pressure their all under.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
I'm so glad to hear you've had such positive experiences with Blanche, Marie, Collete, and Emily , they really sound amazing. It's great that they understand your needs so well. It's unfortunate that…read more
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Review from Richard G (Client) assisted by family/friend published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I pay for 1 hrs care 3x per week. Only receive 20- 45 mins.
Time keeping not good, sometimes still in pyjamas late afternoon.
Carers are OK, but I'm not getting care I pay for. Have spoken to council and we are reducing my package to 45 mins.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Rotherham
Thank you for raising your concerns. I'm sorry to hear that the care provided hasn't met your expectations, particularly regarding timekeeping and personal care. This is not the standard we strive…read more
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Review from E D (Client) assisted by family/friend published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cant fault anything, right from the start the whole team give 100%.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you for your wonderful feedback. We're delighted to hear that you feel the whole team has given 100% right from the start. Your kind words mean a lot and will be shared with everyone involved.
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Review from C W (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have used Lotus homecare since the start of the COVID pandemic. I find the service has improved during this time. The overall experience is satisfactory. Care and support varies as the care staff change over time. The management too has changed. Requests to cancel calls e.g. doctors, and hospital
opps. has improved as previously messages were not passed on resulting in unnecessary phone calls to relatives. Perhaps the office staff could let clients know if there's a major delay to calls due to important circumstances. I am always treated with respect. As for value for money I have nothing to compare Lotus with.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you for taking the time to share your feedback. We're really pleased to hear that you've noticed improvements in our service since the start of the COVID pandemic and that you feel respected and…read more
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Review from Shabnum T (Mother of Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is happy with staff with his routine every day when it comes emergency please me know so I can tell my son because he doesn't like change so far he is very happy.
Thank you
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you so much for your message. I'm really glad to hear that your son is happy with the staff and his daily routine - that's wonderful feedback. We completely understand how important consistency…read more
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Review from D K (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The overall care is adequate, some carers are poorly trained and cannot hoist. Carers arrive late, no apology, expect to walk straight in. Rota's constantly incorrect and sent late.
Staff never ring back when promise to. Little faith in them. Poor communication.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you for your feedback. We're sorry to hear about your concerns and truly appreciate you bringing them to our attention. We take issues around training, punctuality, and communication very…read more
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Review from Javaid I (Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They do very diligent work without having to be told too much. They work in a way I do not need to be worried and I feel content.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you so much for your lovely feedback. We're really pleased to hear that you feel at ease and confident in the support being provided. It's always our goal to deliver care that feels natural,…read more
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Review from J B (Daughter of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, pleased how ever could do with a little less phone time from the carers and more chatting to mum. Her hour and a half is very important for her mental health. Shes happy with her care but I feel there room for improvement.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you for your feedback. We're really pleased to hear that your mum is happy with the care she's receiving. We truly appreciate you highlighting the importance of meaningful interaction during her…read more
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Review from Karen J (Daughter of Client) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and care provided by the Lotus care team is brilliant. They respond quickly to called and are always friendly and professional. The care team who look after my mum treat her well and with respect and make her feel comfortable and safe in her home. Thank you to you all you do a wonderful
job!
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that you're happy with the service and care our team provides. It means a lot to know that your mum feels…read more
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Review from J P (Wife of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers visiting our home came in and introduced themselves first. They are very respectful towards myself and my husband. I've found that they care for him and that there dignity for him is always met. You should be proud of the carers that arrive here at our home.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you so much for your kind words. We're truly delighted to hear that our carers have made such a positive difference for you and your husband. It means a lot to know that their respect, care, and…read more
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Review from J M (Wife of Client) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very polite, reliable. The carer is very good at sorting issues, promptly. Very happy with the service.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
"Thank you so much for your kind feedback. We're delighted to hear that you find our carer polite, reliable, and responsive. Your satisfaction is very important to us, and we truly appreciate your…read more
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Review from S D (Daughter of Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience overall with Lotus Care was very good.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you so much for sharing your experience with Lotus Care. We're delighted to hear that you had a very good experience overall. Your feedback means a lot to us, and we look forward to continuing…read more
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Review from H J (Client) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers who attend are caring and efficient most of the they call at the agreed time, stay for the alloted time. I am impressed with the professionalism of the staff. They are very caring and helpful. Appreciate the work of the carer thank you for helping me to remain independent.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Rotherham
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that our carers are making a positive difference and helping you maintain your independence. It's wonderful to…read more
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Review from J C (Daughter of Client) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager was very professional, polite, respectful and understanding.
She chatted to my dad prior to my arrival and shared his comments about my late Mum.
She asked relevant questions in a thoughtful way. She listened to our replies and made notes. She made some suggestions about things she could
discuss with management to make some things better. A very easy and reassuring process.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you for your kind feedback. We're so pleased to hear that the manager was professional, respectful, and thoughtful throughout your visit. It's heartening to know that she took the time to speak…read more
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Review from V M (Daughter of Client) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to do this commendation to certain staff members of Lotus Rotherham, unfortunately I cannot name them but in particular the two teams. They always treat my mum with respect and above all kindness. I would also like to add the person on the out-of-hours line on Friday night and Saturday 10th/11th
Jan 2025 to this commendation. Any care providers don't always get the praise they deserve, but these guys do their very best with the resources they have. I have my own quite serious health issues at the moment and the weather has been extreme of late, yet I know mum is safe with them. Prior to Lotus as a family we had 2 other care companies which were far from being close to adequate but Lotus are worlds apart. My mother is 24/7 bed bound but those teams make sure Mum is heard and cared for and Mum seems happy, I love seeing her smile when they do her hair and they listen to her and have more patience than me finding something for her to watch. Thank you!
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you so much for your heartfelt commendation. It's truly wonderful to hear about the exceptional care and kindness shown by the teams at Lotus Rotherham. Your words highlight the dedication and…read more
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Review from J H (Wife of Client) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help the staff showed my husband was very good. One of the carers came in to our home was very caring and helpful. Could not thank him enough.
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Rotherham
Thank you so much for your kind words. We're so glad to hear that the help provided to your husband was beneficial and that the carer was both caring and helpful. Your appreciation means a lot to us,…read more
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Review from Jayne K (Niece of Client) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Lotus Care and the care they have provided.
The staff are very pleasant and respectful to not only our uncle but to us and our home.
Would not hesitate to recommend this care provider.
Reply from Harry Singh, Operations at Lotus Home Care Rotherham
Thank you for your kind comments.
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Review from Julie T (Daughter of Client) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very patient with mum she responds very well to them lovely carers.
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Current Review Score: 9.2 (9.187)

Overview of Review Score

The Review Score of 9.2 (9.187) out of 10 for Lotus Home Care Rotherham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.187 for Lotus Home Care Rotherham is calculated as follows: ( (54 Excellents x 5) + (26 Goods x 4) + (21 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 107 Ratings = 4.187
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Rotherham is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Lotus Home Care Rotherham

What Type of Services does Lotus Home Care Rotherham offer?

Lotus Home Care Rotherham offers Home Care.

How many Carers does Lotus Home Care Rotherham employ?

Lotus Home Care Rotherham employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Rotherham to verify any information. View our terms and conditions. Lotus Home Care Rotherham has an Basic Service - more info.