Lotus Home Care Rotherham

Silkstone House, Pioneer Close, Wath-upon-Dearne, Rotherham S63 7JZ
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9.4 17 Reviews
  • Lotus Home Care Rotherham, Rotherham
Lotus Home Care Rotherham is a provider of high-quality care services to older people in the Rotherham area, enabling them to live independently within their own homes.

Person-centred care is delivered that puts the individual first, with staff promoting dignity and respect of the client at all times.

A selection of care services are available, such as domiciliary care, companionship, physical disability care, respite care and palliative care.

Staff are carefully selected and vetted within the company. They are chosen for their compassion and professional caring skills, and once selected the rigorous training programme is undertaken.

They have their own in-house trusted assessor and work closely alongside occupational therapists.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.72

These prices are only a guideline, please contact Lotus Home Care Rotherham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Emma Brill (Registered Manager)

Lotus Home Care Rotherham Reviews (17)

9.4

Lotus Home Care Rotherham has a Review Score of 9.4 (9.373) out of 10, based on 14 reviews in the last 2 years. Over all time Lotus Home Care Rotherham has 17 reviews.

Overall Experience

  • 9
  • 6
  • 2
  • 0
  • 0

Date Published

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3

Review from E D (Client) assisted by family/friend published on 28 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cant fault anything, right from the start the whole team give 100%.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you for your wonderful feedback. We're delighted to hear that you feel the whole team has given 100% right from the start. Your kind words mean a lot and will be shared with everyone involved.

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Review from C W (Client) published on 22 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have used Lotus homecare since the start of the COVID pandemic. I find the service has improved during this time. The overall experience is satisfactory. Care and support varies as the care staff change over time. The management too has changed. Requests to cancel calls e.g. doctors, and hospital
opps. has improved as previously messages were not passed on resulting in unnecessary phone calls to relatives. Perhaps the office staff could let clients know if there's a major delay to calls due to important circumstances. I am always treated with respect. As for value for money I have nothing to compare Lotus with.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you for taking the time to share your feedback. We're really pleased to hear that you've noticed improvements in our service since the start of the COVID pandemic and that you feel respected and supported by our care staff. We understand that changes in care staff and management can sometimes affect consistency, and we appreciate your patience as we continue to strengthen our team.It's great to know that communication around cancelled calls has improved, and we will take on board your helpful suggestion about keeping clients informed of any major delays. Feedback like yours helps us identify where we can do better, and we're committed to ensuring your experience with us remains positive and reliable.Thank you again for your trust in Lotus Homecare.

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Review from Shabnum T (Mother of Client) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is happy with staff with his routine every day when it comes emergency please me know so I can tell my son because he doesn't like change so far he is very happy.
Thank you

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your message. I'm really glad to hear that your son is happy with the staff and his daily routine - that's wonderful feedback. We completely understand how important consistency is for him, and we will make sure to keep you informed immediately if there are any changes or emergencies. Your involvement and communication are greatly appreciated.

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Review from D K (Client) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall care is adequate, some carers are poorly trained and cannot hoist. Carers arrive late, no apology, expect to walk straight in. Rota's constantly incorrect and sent late.
Staff never ring back when promise to. Little faith in them. Poor communication.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you for your feedback. We're sorry to hear about your concerns and truly appreciate you bringing them to our attention. We take issues around training, punctuality, and communication very seriously.We understand how frustrating it can be when rotas are incorrect or sent late, when carers arrive without notice or are not properly trained, and when promised callbacks do not happen. This is not the level of service we strive to provide.

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Review from Javaid I (Client) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They do very diligent work without having to be told too much. They work in a way I do not need to be worried and I feel content.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your lovely feedback. We're really pleased to hear that you feel at ease and confident in the support being provided. It's always our goal to deliver care that feels natural, dependable, and reassuring. Your kind words mean a lot and will be shared with the team.

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Review from J B (Daughter of Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, pleased how ever could do with a little less phone time from the carers and more chatting to mum. Her hour and a half is very important for her mental health. Shes happy with her care but I feel there room for improvement.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you for your feedback. We're really pleased to hear that your mum is happy with the care she's receiving. We truly appreciate you highlighting the importance of meaningful interaction during her visits - it's something we take seriously. We'll certainly look into reducing phone use and encouraging more engagement to better support her mental well-being. Your input helps us improve, and we're grateful for it."

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Review from Karen J (Daughter of Client) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care provided by the Lotus care team is brilliant. They respond quickly to called and are always friendly and professional. The care team who look after my mum treat her well and with respect and make her feel comfortable and safe in her home. Thank you to you all you do a wonderful
job!

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that you're happy with the service and care our team provides. It means a lot to know that your mum feels comfortable, respected, and safe in her home. That's exactly what we strive for every day. We'll make sure to pass on your appreciation to the entire care team. Thank you

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Review from J P (Wife of Client) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers visiting our home came in and introduced themselves first. They are very respectful towards myself and my husband. I've found that they care for him and that there dignity for him is always met. You should be proud of the carers that arrive here at our home.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your kind words. We're truly delighted to hear that our carers have made such a positive difference for you and your husband. It means a lot to know that their respect, care, and dedication are felt and appreciated. We're very proud of our team and your feedback will be shared with them - it will mean the world to them too. Thank you for taking the time to share this with us."

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Review from J M (Wife of Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very polite, reliable. The carer is very good at sorting issues, promptly. Very happy with the service.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

"Thank you so much for your kind feedback. We're delighted to hear that you find our carer polite, reliable, and responsive. Your satisfaction is very important to us, and we truly appreciate your support. Please don't hesitate to reach out if there's ever anything more we can do for you."

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Review from S D (Daughter of Client) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience overall with Lotus Care was very good.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for sharing your experience with Lotus Care. We're delighted to hear that you had a very good experience overall. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent care and service."

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Review from H J (Client) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers who attend are caring and efficient most of the they call at the agreed time, stay for the alloted time. I am impressed with the professionalism of the staff. They are very caring and helpful. Appreciate the work of the carer thank you for helping me to remain independent.

Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Rotherham

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that our carers are making a positive difference and helping you maintain your independence. It's wonderful to know that their professionalism, care, and reliability are being felt and appreciated. We'll be sure to share your comments with the team-they'll be encouraged to hear how much their work means. Thank you again for your trust and support.

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Review from J C (Daughter of Client) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was very professional, polite, respectful and understanding.
She chatted to my dad prior to my arrival and shared his comments about my late Mum.
She asked relevant questions in a thoughtful way. She listened to our replies and made notes. She made some suggestions about things she could
discuss with management to make some things better. A very easy and reassuring process.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you for your kind feedback. We're so pleased to hear that the manager was professional, respectful, and thoughtful throughout your visit. It's heartening to know that she took the time to speak with your dad and share his memories, and that she listened carefully and offered helpful suggestions. We're glad the process felt easy and reassuring during what we understand can be a sensitive time. Your comments mean a great deal to us.

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Review from V M (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to do this commendation to certain staff members of Lotus Rotherham, unfortunately I cannot name them but in particular the two teams. They always treat my mum with respect and above all kindness. I would also like to add the person on the out-of-hours line on Friday night and Saturday 10th/11th
Jan 2025 to this commendation. Any care providers don't always get the praise they deserve, but these guys do their very best with the resources they have. I have my own quite serious health issues at the moment and the weather has been extreme of late, yet I know mum is safe with them. Prior to Lotus as a family we had 2 other care companies which were far from being close to adequate but Lotus are worlds apart. My mother is 24/7 bed bound but those teams make sure Mum is heard and cared for and Mum seems happy, I love seeing her smile when they do her hair and they listen to her and have more patience than me finding something for her to watch. Thank you!

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your heartfelt commendation. It's truly wonderful to hear about the exceptional care and kindness shown by the teams at Lotus Rotherham. Your words highlight the dedication and compassion that often go unnoticed in the care sector, and we're sure this will mean a great deal to them. We're especially pleased to hear that your mum feels heard, cared for, and happy in their hands. It's a testament to the difference they are making in her life. Your recognition of their efforts, especially in challenging weather and amidst your own health concerns, speaks volumes about their commitment. We're also glad to hear that your mum feels heard, valued, and happy in those small moments, like doing her hair and finding something she appreciates. This will be passed to the Team.

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Review from J H (Wife of Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help the staff showed my husband was very good. One of the carers came in to our home was very caring and helpful. Could not thank him enough.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your kind words. We're so glad to hear that the help provided to your husband was beneficial and that the carer was both caring and helpful. Your appreciation means a lot to us, and we'll be sure to pass along your thanks to the carer.

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Review from Jayne K (Niece of Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Lotus Care and the care they have provided.
The staff are very pleasant and respectful to not only our uncle but to us and our home.
Would not hesitate to recommend this care provider.

Reply from Harry Singh, Operations at Lotus Home Care Rotherham

Thank you for your kind comments.

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Review from Julie T (Daughter of Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very patient with mum she responds very well to them lovely carers.

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Review from Bev M (Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has provided me with every support I need. Carers are friendly and polite and always someone at the end of the phone to help.

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Current Review Score: 9.4 (9.373)

Overview of Review Score

The Review Score of 9.4 (9.373) out of 10 for Lotus Home Care Rotherham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.373 for Lotus Home Care Rotherham is calculated as follows: ( (45 Excellents x 5) + (25 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.373

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Rotherham is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (4)

Emma

Emma Brill

Job Title: Registered Manager

Joined: 2018

I am Emma and I am the Registered Manager at Lotus Home Care Rotherham.


I have worked in the care sector for the last 10 years. I am very proud of the career sector I have ventured into and could not see myself doing anything less. The best part of my role is meeting all the different individuals who need our care and support and ensuring a high-quality service is provided to meet their needs. Supporting individuals in their own homes allows us to promote independence and enhance the quality of life, providing reassurance that loved ones are safe and cared for.


I have supported individuals with a variety of needs such as dementia, drug and alcohol dependency, mental health and end-of-life care. Lotus Home Care is like family and wouldn't see anyone as anything less.

Stephanie

Stephanie Hart

Job Title: Care Manager

Joined: 2023

Hello, my name is Steph, and I am the Care Manager at Lotus Home Care. I have always been passionate about providing care to others, as I firmly believe that everyone deserves to live a life of dignity and quality. This passion fuels my work, as I find great job satisfaction and a true sense of accomplishment in helping others.


I began my career as a carer at Lotus Home Care and, through hard work and dedication, I was promoted to my current role. I truly enjoy every aspect of my position, and I am proud to work alongside Emma, our Registered Manager. Together, we ensure that the care we provide is tailored to each individual’s unique needs.


In my role, I am committed to supporting individuals and their families, ensuring they receive person-centred care throughout their journey. Whether it’s mental health support, end-of-life care, dementia care, or assistance with other disabilities or illnesses, my focus is always on providing the best quality of care to improve the lives of those we serve.

Ceri

Ceri Hewitt

Job Title: Deputy Manager

Joined: 2024

I am Ceri and I am a Deputy Manager at Lotus Home Care Rotherham. I joined Lotus Home Care in September 2024. I have worked in care since I was 18 years old and could not see myself doing anything different.


I enjoy the team I work with and have settled into Lotus like a family. I love to support our clients ensuring their care and support needs are provided with dignity, respect and quality service.

Claire

Claire Maguire

Job Title: HR & Finance

Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.

Frequently Asked Questions about Lotus Home Care Rotherham

What Type of Services does Lotus Home Care Rotherham offer?

Lotus Home Care Rotherham offers Home Care.

How many Carers does Lotus Home Care Rotherham employ?

Lotus Home Care Rotherham employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Rotherham to verify any information. View our terms and conditions. Lotus Home Care Rotherham has an Enhanced Service - more info.