Lotus Home Care Rotherham
Silkstone House, Pioneer Close, Wath-upon-Dearne,
Rotherham
S63 7JZ
These prices are only a guideline, please contact Lotus Home Care Rotherham to find out the exact price for your requirements.
Lotus Home Care Rotherham has a Review Score of 9.2 (9.247) out of 10, based on 15 reviews in the last 2 years.
Over all time Lotus Home Care Rotherham has 18 reviews.
3.0 out of 5
Thank you for raising your concerns. I'm sorry to hear that the care provided hasn't met your expectations, particularly regarding timekeeping and personal care. This is not the standard we strive for, and we take your feedback seriously. We will review your care delivery immediately and work with the team to ensure improvements are made. We'll also liaise with the council to support the changes to your package and ensure your needs continue to be met under the new arrangements.
5.0 out of 5
Thank you for your wonderful feedback. We're delighted to hear that you feel the whole team has given 100% right from the start. Your kind words mean a lot and will be shared with everyone involved.
3.0 out of 5
Thank you for taking the time to share your feedback. We're really pleased to hear that you've noticed improvements in our service since the start of the COVID pandemic and that you feel respected and supported by our care staff. We understand that changes in care staff and management can sometimes affect consistency, and we appreciate your patience as we continue to strengthen our team.It's great to know that communication around cancelled calls has improved, and we will take on board your helpful suggestion about keeping clients informed of any major delays. Feedback like yours helps us identify where we can do better, and we're committed to ensuring your experience with us remains positive and reliable.Thank you again for your trust in Lotus Homecare.
5.0 out of 5
Thank you so much for your message. I'm really glad to hear that your son is happy with the staff and his daily routine - that's wonderful feedback. We completely understand how important consistency is for him, and we will make sure to keep you informed immediately if there are any changes or emergencies. Your involvement and communication are greatly appreciated.
3.0 out of 5
Thank you for your feedback. We're sorry to hear about your concerns and truly appreciate you bringing them to our attention. We take issues around training, punctuality, and communication very seriously.We understand how frustrating it can be when rotas are incorrect or sent late, when carers arrive without notice or are not properly trained, and when promised callbacks do not happen. This is not the level of service we strive to provide.
5.0 out of 5
Thank you so much for your lovely feedback. We're really pleased to hear that you feel at ease and confident in the support being provided. It's always our goal to deliver care that feels natural, dependable, and reassuring. Your kind words mean a lot and will be shared with the team.
4.0 out of 5
Thank you for your feedback. We're really pleased to hear that your mum is happy with the care she's receiving. We truly appreciate you highlighting the importance of meaningful interaction during her visits - it's something we take seriously. We'll certainly look into reducing phone use and encouraging more engagement to better support her mental well-being. Your input helps us improve, and we're grateful for it."
5.0 out of 5
Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that you're happy with the service and care our team provides. It means a lot to know that your mum feels comfortable, respected, and safe in her home. That's exactly what we strive for every day. We'll make sure to pass on your appreciation to the entire care team. Thank you
4.0 out of 5
Thank you so much for your kind words. We're truly delighted to hear that our carers have made such a positive difference for you and your husband. It means a lot to know that their respect, care, and dedication are felt and appreciated. We're very proud of our team and your feedback will be shared with them - it will mean the world to them too. Thank you for taking the time to share this with us."
4.0 out of 5
"Thank you so much for your kind feedback. We're delighted to hear that you find our carer polite, reliable, and responsive. Your satisfaction is very important to us, and we truly appreciate your support. Please don't hesitate to reach out if there's ever anything more we can do for you."
4.0 out of 5
Thank you so much for sharing your experience with Lotus Care. We're delighted to hear that you had a very good experience overall. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent care and service."
4.0 out of 5
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that our carers are making a positive difference and helping you maintain your independence. It's wonderful to know that their professionalism, care, and reliability are being felt and appreciated. We'll be sure to share your comments with the team-they'll be encouraged to hear how much their work means. Thank you again for your trust and support.
5.0 out of 5
Thank you for your kind feedback. We're so pleased to hear that the manager was professional, respectful, and thoughtful throughout your visit. It's heartening to know that she took the time to speak with your dad and share his memories, and that she listened carefully and offered helpful suggestions. We're glad the process felt easy and reassuring during what we understand can be a sensitive time. Your comments mean a great deal to us.
5.0 out of 5
Thank you so much for your heartfelt commendation. It's truly wonderful to hear about the exceptional care and kindness shown by the teams at Lotus Rotherham. Your words highlight the dedication and compassion that often go unnoticed in the care sector, and we're sure this will mean a great deal to them. We're especially pleased to hear that your mum feels heard, cared for, and happy in their hands. It's a testament to the difference they are making in her life. Your recognition of their efforts, especially in challenging weather and amidst your own health concerns, speaks volumes about their commitment. We're also glad to hear that your mum feels heard, valued, and happy in those small moments, like doing her hair and finding something she appreciates. This will be passed to the Team.
5.0 out of 5
Thank you so much for your kind words. We're so glad to hear that the help provided to your husband was beneficial and that the carer was both caring and helpful. Your appreciation means a lot to us, and we'll be sure to pass along your thanks to the carer.
4.0 out of 5
Thank you for your kind comments.
5.0 out of 5
5.0 out of 5
The Review Score of 9.2 (9.247) out of 10 for Lotus Home Care Rotherham is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lotus Home Care Rotherham is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
I am Emma and I am the Registered Manager at Lotus Home Care Rotherham.
I have worked in the care sector for the last 10 years. I am very proud of the career sector I have ventured into and could not see myself doing anything less. The best part of my role is meeting all the different individuals who need our care and support and ensuring a high-quality service is provided to meet their needs. Supporting individuals in their own homes allows us to promote independence and enhance the quality of life, providing reassurance that loved ones are safe and cared for.
I have supported individuals with a variety of needs such as dementia, drug and alcohol dependency, mental health and end-of-life care. Lotus Home Care is like family and wouldn't see anyone as anything less.
Hello, my name is Steph, and I am the Care Manager at Lotus Home Care. I have always been passionate about providing care to others, as I firmly believe that everyone deserves to live a life of dignity and quality. This passion fuels my work, as I find great job satisfaction and a true sense of accomplishment in helping others.
I began my career as a carer at Lotus Home Care and, through hard work and dedication, I was promoted to my current role. I truly enjoy every aspect of my position, and I am proud to work alongside Emma, our Registered Manager. Together, we ensure that the care we provide is tailored to each individual’s unique needs.
In my role, I am committed to supporting individuals and their families, ensuring they receive person-centred care throughout their journey. Whether it’s mental health support, end-of-life care, dementia care, or assistance with other disabilities or illnesses, my focus is always on providing the best quality of care to improve the lives of those we serve.
I am Ceri and I am a Deputy Manager at Lotus Home Care Rotherham. I joined Lotus Home Care in September 2024. I have worked in care since I was 18 years old and could not see myself doing anything different.
I enjoy the team I work with and have settled into Lotus like a family. I love to support our clients ensuring their care and support needs are provided with dignity, respect and quality service.
We are the Finance and HR team at Lotus Home Care.
We handle billing and payments, payroll and HR.
We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.
We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.
We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Rotherham to verify any information. View our terms and conditions. Lotus Home Care Rotherham has an Enhanced Service - more info.
