Balby Care and Home Services Ltd

FF8 Bizspace, Gresley House, Ten Pound Walk, Doncaster DN4 5HX
Review Us
9.5 38 Reviews
  • Balby Care and Home Services Ltd, Doncaster
Balby Care and Home services Ltd was established in 2015 and their Director has over 30 years of experience and has won various awards over the years.

Balby Care and Home Services Ltd provides a friendly and compassionate approach to your domiciliary needs, tailoring services to suit the individual and allowing adults to make the most of homely comforts.

Care workers are carefully chosen for their abilities and commitment to dignity and respect, with the provider having built up a strong community reputation for quality provision.

All professionals have excellent training and support, with needs regularly assessed for requirements.

CQC Inspection November 2019: Rated GOOD
Show Balby Care and Home Services Ltd on the Map

Care Provided by Balby Care and Home Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.48

Please contact the office for a guide to fees.


Double time Christmas Day/ Boxing Day/ New Years day

These prices are only a guideline, please contact Balby Care and Home Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Denise Annable Owner Balby Care and Home Services Ltd

Person in charge

  • Rachel Young (Registered Manager)

Balby Care and Home Services Ltd Reviews (38)

9.5

Balby Care and Home Services Ltd has a Review Score of 9.5 (9.456) out of 10, based on 7 reviews in the last 2 years.
Over all time Balby Care and Home Services Ltd has 38 reviews.

Overall Experience
  • 31
  • 7
  • 0
  • 0
  • 0
Date Published
  • 38
  • 0
  • 2
  • 7
  • 31
Reviewer Connection to Balby Care and Home Services Ltd
  • 21
  • 6
  • 5
  • 3
  • 1
  • 1
  • 1
Total of 38, showing 1-20
Review from Sylvia F (Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the girls are very friendly and nice. I love having their company when they come. They do all the cleaning and everything they need me to do. I always have a good laugh with them and a good chat.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Son of Client) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Balby Care and Home Services has been looking after my mum (now 94) for approximately three and a half years now and they are brilliant! It has meant that my mum has been able to continue to live in her own home, which means the world to her. They are such friendly and approachable people that it is
like having members of your family providing the care - yet they are extremely professional and go above and beyond what should be expected of them - I can't thank them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S N (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's always a little daunting when carers start to come to your home.
I can honestly say from the very start Balby Care Services have been 5-star.
The manager was informative, professional and caring regarding my mum's initial feelings.
My mum was unsure at first about the carers coming into her
home but straight away they connected with my mum. Communicating, caring, compassionate and very kind are just some of the words to describe all of them. Her care needs are met with dignity and respect.
Thank you to their wonderful team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Wife of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've been having Balby Care and Home Services carers to help look after my husband for about eight months now and they've all been kind and professional. I was initially nervous about someone I'd not met letting themselves into our house to help my husband and give him a "well-being check" and it must
be hard for them. So I stayed a couple of times to meet the carer. That used up some of the 30 minutes but it helped and I've got to know one in particular quite well. She encourages his interests and hobbies as well as checking his well-being and he looks forward to seeing her.
The only suggestion I can make is to avoid a mistake, which was probably my fault when a carer arrived when I hadn't intentionally booked one and for a while I was worried one would not turn up when I'd expected: perhaps make the dates, times and names of carers booked on some sort of a joint diary between the company and client? Otherwise, thanks very much for a job done with care and compassion.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S O (Daughter of Client) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had Balby carers help me to look after my father. From day one they were kind and helpful and nothing was too much trouble. My father was grateful for their help and the carers cheered him up when he was feeling down. They helped me so much to care for my father through to end of his life.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L M (Daughter of Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loves all her carers, all so friendly and make Mum feel so dignified despite her difficulties. They all chat to her like they have been friends for years, they all can't do enough for Mum. If Mum needs further help from a nurse or doctor they make sure she has everything in place before moving
onto the next client.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A H (Wife of Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Balby Care are friendly, courteous, understanding and professional.
It's such a reassurance to know my husband will have a friendly and reliable visitor when I'm away from the house. He often asks when he'll be having one of his visitors. Thank you to all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan J (Daughter of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad are extremely happy with the service provided and the carer who supports them 4 hours per week. They feel so much happier knowing they have the same lady coming in and she knows them well and how to support them in their home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jackie K (Daughter of Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Extremely reliable service which is delivered in a kind and caring way.
Had a slight issue with times and duties with one individual carer however, this was rectified quickly and efficiently.
Thank you to the manager and your team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie H (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always tended to Dad's care needs and treated him with respect and dignity. The staff also gave consideration and support to my mum and other family members of the patient.
Very professional and caring staff and well trained in lifting and moving the patient to attend to personal hygiene needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T H (Son of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my dad by the manager and her team was second to none. This put my mind at rest knowing he was receiving professional help and care.
My dad really enjoyed the visits by the carers as they really brightened up his day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol B (Daughter of Client) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had several interactions with the Balby care team both managers and caregivers. These have always been positive and cooperative and staff have always been supportive in working with my mum. Things have not always been easy but between us, we are usually able to work something out. In emergencies,
the caregivers have always been keen to help and have worked professionally. I thank them all for their effort.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E B (Daughter of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would recommend Balby Care and Home Services to anyone looking for care services for a family member or friend. For several years they helped care for my mum, we were never let down by them not showing up, if there were any problems or issues they would let you know straight away. The carers were
friendly and professional and looked after mum well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie P (Daughter of Client) published on 17 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have found the care service satisfactory in all regards, the carers are competent and kind. Communication between the care service and the family is good. The family feel confident that mum's needs are being met when we are unable to be there. Mum has a very good relationship with her regular carer
and looks forward to her visits, and has been happy with any of the team who have visited in her absence.
Reply from Charlotte McQuade, Registered manager at Balby Care and Home Services Ltd

Thank you so much for your wonderful review. It is lovely to have this feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R S (Son of Client) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the standard of care and service offered. Always find the care professional, reliable and courteous.
Very grateful.
Reply from Charlotte McQuade, Registered manager at Balby Care and Home Services Ltd

Thank you so much for your wonderful review. It is lovely to have this feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret H (Client) published on 11 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
This month all visits have happened and been on time. The service providers have given me extra help due to my change of circumstances which has been extremely helpful to me. They carry out my requests with care. They are friendly and usually cheerful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda P (Client) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to recently having a fall my needs have changed. Carers have adapted to my needs well. I'm very grateful for them. They pick me up when I feel down and make me smile, they're great and I wouldn't be without Balby Care and Home Services thanks.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet C (Wife of Client) published on 23 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the care team to be polite, courteous and well-trained. They listen to our needs and do their utmost to comply. They always have a smile, even though we are their last call of the day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gary M (Son of Client) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Balby Care services provided outstanding home care for my father who sadly passed away over Easter (April 22). It is fair to say that without this service my father would not have had the good days he had during the last 13 months. The carers became friends with my father and this was a huge tonic to
him.
I found the staff, care (including dignity) and management to be first class.
I will always be able to recommend Balby Care services to anyone looking for a care provider without hesitation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne G (Niece of Client) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Balby Care has made an enormous benefit to my Aunt's well-being and day to day life. Very easy to contact and always available to answer questions. The carers go over and above, ie phoning to check my aunt is ok when’s she’s unwell. Give's my uncle and me peace of mind
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Balby Care and Home Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Balby Care and Home Services Ltd is calculated as follows: ( (33 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 41 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Balby Care and Home Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2025

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

No image found

Denise Annable

Job Title: Director Joined: 2015

Balby Care and Home Services Limited are in Balby Doncaster South Yorkshire. The owner has over 34yrs experience in various Care settings. The last 30 years as a Registered Home Manager, with a Proven Track record with CQC and local authority in Doncaster, Barnsley and Lincoln.
Denise’s qualifications are as follows:
NVQ4 Registered Managers award
NVQ3 in Adult Care.
LEVEL 3 Safeguarding vulnerable Adults
Level 3 end of life
IOSH
Mental Health Level 2
Train the trainer
Level 3 Food safety for supervisors
First Aid at work
Covid 19 Training
General Nursing

Frequently Asked Questions about Balby Care and Home Services Ltd

What Type of Services does Balby Care and Home Services Ltd offer?

Balby Care and Home Services Ltd offers Home Care.

How many Carers does Balby Care and Home Services Ltd employ?

Balby Care and Home Services Ltd employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Balby Care and Home Services Ltd to verify any information. View our terms and conditions. Balby Care and Home Services Ltd has an Enhanced Service - more info.