Home Care Providers Owned by Lotus Home Care Ltd in West Yorkshire

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

Thank you so much for your kind words. We're truly glad to hear that our carers have been able to support you in such meaningful ways. Your safety and well being are always our top priorities, and it's wonderful to know that their attentiveness made such a difference. We'll be sure to share your feedback with the team, it will mean a lot to them.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words. We're delighted to hear that you're pleased with the care your mum is receiving. It's wonderful to know that our carers are meeting her needs Your feedback means a lot to us and will be shared with the team!

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for your kind words. It's wonderful to hear that both you and your wife feel well supported by the carers. Knowing that they are polite, helpful, and attentive to your needs, and that they take the time for a friendly chat really highlights the compassionate care they provide. We'll make sure your feedback is shared with the team; it will mean a lot to them.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Huddersfield

The carers are friendly and polite. Some enjoy chatting while others are quieter, but if you ask them to do something, they are always helpful.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Huddersfield

Thank you for your feedback. We're glad to hear that the team arrives on time, is polite, follows instructions, and wears the appropriate PPE. It's great to know there's time for a friendly chat too , building positive relationships is important to us.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

Thank you so much for your thoughtful feedback. We're delighted to hear that you've found the team organised and professional, and that OpenPASS has been a helpful tool for you. It's especially heartening to know that our carers have built a meaningful connection with your father and that their kindness and attentiveness have made a difference. Keeping his home clean and comfortable is all part of the care we're proud to provide.Thank you again for your kind words - they truly mean a lot to the whole team.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words and thoughtful feedback. We're truly pleased to hear that your experience with Lotus Home Care has been excellent. It's wonderful to know that our carers made a positive impression through their professionalism, kindness, and respectful care. We're especially glad you enjoyed the conversations, Your appreciation means a great deal to our team. Thank you for taking the time to share your experience. This will be passed onto the team and carers .

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

"Thank you so much for your lovely feedback. We're delighted to hear that you're happy with the care you receive and that you enjoy your shopping trips with our team. Your kind words mean a lot to us. Please know we're always here to help in any way we can."

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words and feedback.We truly appreciate your understanding and patience on the rare occasions we were delayed. It means a lot to us to know that we were able to meet your husband's needs and provide the support he deserved. Your gratitude encourages our team to continue delivering compassionate and timely care.

Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Leeds

Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience has been satisfactory and that you feel supported by our staff.We understand how important continuity of care is and are actively working to ensure more consistent scheduling with familiar carers whenever possible. We also sincerely apologise for the issues you've experienced with timing. Your concerns have been noted, and we are reviewing our scheduling processes to improve punctuality.Your feedback is incredibly valuable to us, and we are committed to making the necessary improvements to enhance your experience. Please don't hesitate to contact us directly if you'd like to discuss anything further.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Leeds

Thank you for your kind feedback. We're delighted to hear that you feel confident with your carers and that a strong relationship has been built. It's great to know you're pleased with the overall care package. Your satisfaction is very important to us, and we're committed to continuing to provide you with the highest standard of support.

Reply from Jayden Burke, Business Support Officer at Lotus Home Care Leeds

Thank you for your feedback. I'm glad to hear everything is going well. Please let me know if there's anything more I can do to improve or assist further!

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

thank you so much for your kind words and for taking the time to share your experience with us.We're delighted to hear that you're satisfied with our staff and that they are meeting your expectations. It's especially heartening to know that your husband feels comfortable and well-cared for during his showers, and that he appreciates having male caregivers.Your feedback is incredibly valuable to us and serves as a great encouragement to our team. We will be sure to share your comments with them. They will be thrilled to know their efforts are making a positive impact.