Home Care Providers Owned by Lotus Home Care Ltd in West Yorkshire

The care my wife is and has received is nothing short of 5 star, with one carer in particular (Margaret). Definitely a 6 star.

The regular carer looks after Anne very well. He understands her needs as her dementia is getting worse. He knows to treat her, heating, TV etc on, as she is always turning appliances off at the plug switch!

Dami and Jeet are the most caring and reliable carers thanks to them. Harold is well cared for.

Everything is fine, lovely staff, very caring people.

Good.

The main carer's are kind, well mannered and treat me with dignity and respect. They do arrive in good time and are very helpful with the required tasks. One carer in particular, Aaron, goes above and beyond his general duties and I do look forward to his visits.

In my opinion you do have some excellent carers. The rest come but are always asking "what can I do now". The excellent ones see what needs doing and do it.

Excellent service.

Not all carers are pleasant and know what they are supposed to be doing. Some do not introduce themselves and wear the badges so you know who they are.

When I have my main carer my experience is excellent, otherwise it's very hit and miss and I feel quite stressed as no one lets you know whats happening.

The care staff are excellent, friendly, professional + attentive. The coordinator manager is an excellent communicator and dealt with issues successfully. We have had issues with scheduling but seems resolved now.

We have used Lotus Home Care for just over a year and have been very pleased with the care given. My dad has a regular carer, this has allowed my dad to build up a lovely relationship with him and his carer has to know dad really well. When dads care package needed amending due to his health deteriorating, Lotus talked me through what needed to be done re, social workers etc. The new care package was set up and ready to go within 3/4 hours.

Very happy with the service we receive and carers,

They arrive within expected time slots yet are flexible when required.

For example one carer was quite happy to study bananas. We therefore consider month considerable increase pay and not just a bonus.

The council are in the progress of drawing up a 'care plan' of which we have never had a copy but hope to receive this very soon.

In previous months they have been quick to notice that I needed an ambulance which ultimately saved my life.

It is difficult for my wife and I to build up a rapport with the carers as we do not see the same ones regularly enough. We use the app to make plans for the week ahead with the carers. My wife has had some family issues and has spoken to the designated carer only to find it has been another carer who has attended and has not been aware of the change of needs if my wife is not present.

For almost three years, I have been one of my carers clients. She is an outstanding carer and I really appreciate her support. She has many great qualities. Foremost amongst these are her patient, altruistic and compassionate nature. Her conscientious attention to detail while supporting me always makes me feel respected and valued. She is particularly adept at supporting me to attend and access activities in my local community. For example, she supports me to engage in gardening activities with a local gardening group. She also provides me with excellent sighted guidance on walks as I am visually impaired. In my opinion, she is the best carer in the company and it is a privilege to be cared for by her.

Very pleased with all the carers that look after my mum they know exactly what is needed they explain what they are doing as they go along.