- Visiting Care from £28.65 / hour
Care Provided
- Visiting Care
- Live-in Care
- Dementia
Home Care Providers Owned by Lotus Home Care Ltd in West Yorkshire
Only the locations & reviews in West Yorkshire for Lotus Home Care Ltd are showing below.
View the details of all 10 locations (with 112 reviews) owned by Lotus Home Care Ltd
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Lotus Home Care Ltd Locations in West Yorkshire (3)
- Visiting Care from £26.90 / hour
Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £28.65 / hour
Care Provided
- Visiting Care
- Live-in Care
- Dementia
Other Home Care Groups you may be interested in:
Lotus Home Care Ltd Reviews in West Yorkshire (50)
Reviews posted for members of Lotus Home Care Ltd
Review of
Lotus Home Care Leeds
from Kate M (Cousin of Client) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The regular carer looks after Anne very well. He understands her needs as her dementia is getting worse. He knows to treat her, heating, TV etc on, as she is always turning appliances off at the plug switch!
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you for your kind feedback. We are pleased to hear that Anne is being well cared for and that her regular carer understands her needs, particularly as her dementia progresses. We will share your comments with him. If there is anything you would like to discuss regarding Annes care package, please contact the office and we will be happy to assist.
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Review of
Lotus Home Care Leeds
from F C (Wife of Client) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Dami and Jeet are the most caring and reliable carers thanks to them. Harold is well cared for.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you so much for your kind feedback. We're delighted to hear that Dami and Jeet have made such a positive impact on Harold's care. They are dedicated members of our team, and we will be sure to share your lovely comments with them. Knowing that Harold feels well cared for truly means a lot to us.
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Review of
Lotus Home Care Leeds
from Marjurie D (Client) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everything is fine, lovely staff, very caring people.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you so much for your feedback. Were really pleased to hear that everything is going well and that you find our staff to be lovely, caring, and supportive. Your comments mean a great deal to the team and will be shared with them.
If there is ever anything more we can do, please dont hesitate to let us know.
If there is ever anything more we can do, please dont hesitate to let us know.
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Review of
Lotus Home Care Leeds
from E Z (Client) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Good.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you for taking the time to share your feedback with us. We are pleased to hear that you are satisfied with your overall experience and the support you receive from our team. We are especially glad that you feel our staff provide a high standard of care and treat you with dignity and respect at all times.
Your comments about the value for money and the quality of our management are greatly appreciated. We strive to ensure every part of your care experience is positive, consistent, and centred around your needs.
If there is ever anything more we can do to improve your support, please do not hesitate to let us know.
Your comments about the value for money and the quality of our management are greatly appreciated. We strive to ensure every part of your care experience is positive, consistent, and centred around your needs.
If there is ever anything more we can do to improve your support, please do not hesitate to let us know.
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Review of
Lotus Home Care Leeds
from D K (Client) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
On a weekly basis the rota does come out to us on a Thursday, this works quite well. As you appreciate, we do need to who is turning up at our door.
The main carer's are kind, well mannered and treat me with dignity and respect. They do arrive in good time and are very helpful with the required tasks.
The main carer's are kind, well mannered and treat me with dignity and respect. They do arrive in good time and are very helpful with the required tasks.
One carer in particular, Aaron, goes above and beyond his general duties and I do look forward to his visits.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you very much for your feedback. We're pleased to hear that receiving the rota on Thursdays is working well for you, and we completely understand the importance of knowing who will be attending your visits.
It's wonderful to hear that our carers are treating you with kindness, respect, and professionalism. We're especially delighted to know that Aaron has made such a positive impression and goes above and beyond in his role , we'll be sure to pass along your kind words to him.
Your feedback is greatly appreciated and helps us maintain a high standard of care.
It's wonderful to hear that our carers are treating you with kindness, respect, and professionalism. We're especially delighted to know that Aaron has made such a positive impression and goes above and beyond in his role , we'll be sure to pass along your kind words to him.
Your feedback is greatly appreciated and helps us maintain a high standard of care.
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Review of
Lotus Home Care Calderdale and Kirklees
from June S (Wife of Client) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
In my opinion you do have some excellent carers. The rest come but are always asking "what can I do now". The excellent ones see what needs doing and do it.
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Review of
Lotus Home Care Calderdale and Kirklees
from S M (Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Excellent service.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and KirkleesThank you for your kind words , this will be passed onto the team .
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Review of
Lotus Home Care Calderdale and Kirklees
from Pauline M (Client) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Not all carers are pleasant and know what they are supposed to be doing. Some do not introduce themselves and wear the badges so you know who they are.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and KirkleesThank you for bringing this to our attention. We're sorry to hear about these experiences. All carers should introduce themselves, wear identification, and be clear about their duties. We'll remind our team of these standards and work to ensure every visit feels professional and respectful."
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Review of
Lotus Home Care Wakefield
from Marlene H (Client) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
When I have my main carer my experience is excellent, otherwise it's very hit and miss and I feel quite stressed as no one lets you know whats happening.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care WakefieldYou could reply with something supportive and reassuring, for example: "Thank you for sharing your experience. I'm glad to hear things go so well with your main carer, but I'm sorry the service feels inconsistent when they're not there. We'll look into improving communication so you're kept informed and feel less stressed."
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Review of
Lotus Home Care Leeds
from Simon S (Son-in-law of Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care staff are excellent, friendly, professional + attentive. The coordinator manager is an excellent communicator and dealt with issues successfully. We have had issues with scheduling but seems resolved now.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you for sharing your feedback. We're delighted to hear that our care staff and coordinator manager have made a positive impression with their professionalism and communication. We also appreciate your patience as we addressed the scheduling concerns, and we're glad to know things are running smoothly now.
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Review of
Lotus Home Care Leeds
from S T (Daughter of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have used Lotus Home Care for just over a year and have been very pleased with the care given. My dad has a regular carer, this has allowed my dad to build up a lovely relationship with him and his carer has to know dad really well. When dads care package needed amending due to his health deteriorating,
Lotus talked me through what needed to be done re, social workers etc. The new care package was set up and ready to go within 3/4 hours.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you so much for sharing your experience with Lotus Home Care. We're delighted to hear that your dad has built such a positive relationship with his regular carer and that the team were able to quickly adjust his care package when his needs changed. Your kind words mean a great deal to us, and we're honoured to support your dad and your family.
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Review of
Lotus Home Care Wakefield
from Brian R (Client) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the service we receive and carers,
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care WakefieldThank you so much for your kind feedback , we're delighted to hear that you're very happy with the service and our carers. Your support means a lot to us, and we'll be sure to share your comments with the team.
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Review of
Lotus Home Care Calderdale and Kirklees
from Jan G (Son of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All carers show understanding and compassion when interacting.
They arrive within expected time slots yet are flexible when required.
They arrive within expected time slots yet are flexible when required.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Calderdale and KirkleesThank you for your kind feedback. Were delighted to hear that our carers are meeting your expectations by showing understanding, compassion, and reliability. Punctuality and flexibility are both important to us, and were glad that our team has been able to support you effectively. Your comments are greatly appreciated and will be shared with the team.
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Review of
Lotus Home Care Calderdale and Kirklees
from Raymond S (Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
In our opinion you have an excellent care worker.
She is head and shoulders above the bust of the rest. She instantly knows and she's what is required and gets on completing the tasks. The majority of the rest seem happy to do the minimum and spend their time viewing their phones.
For example one
She is head and shoulders above the bust of the rest. She instantly knows and she's what is required and gets on completing the tasks. The majority of the rest seem happy to do the minimum and spend their time viewing their phones.
For example one
carer was quite happy to study bananas. We therefore consider month considerable increase pay and not just a bonus.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and KirkleesThank you very much for your feedback. We're really pleased to hear how highly you regard your care worker and the difference she is making. It's clear she is providing an excellent standard of care.I'll make sure your comments are passed on to her, as well as to the wider team. We also take note of your concerns about other carers and their use of time, and this will be addressed to ensure consistency in the level of care provided. We really value your input, as it helps us improve both for staff and for those receiving care.
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Review of
Lotus Home Care Calderdale and Kirklees
from June S (Wife of Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The times of visits should be breakfast 8-9, lunch 12-1 and tea 5-6.
The duration of the visits should be the same for both of us.
The council are in the progress of drawing up a 'care plan' of which we have never had a copy but hope to receive this very soon.
The duration of the visits should be the same for both of us.
The council are in the progress of drawing up a 'care plan' of which we have never had a copy but hope to receive this very soon.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and KirkleesThank you for clarifying the visit times - breakfast 8-9, lunch 12-1 and tea 5-6 - we'll make sure these are followed.I also agree that the duration of visits should be the same for both of us to keep things consistent. Thank you for your feedback .
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Review of
Lotus Home Care Leeds
from D D (Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers that Lotus have provided for me have always been punctual professional and friendly.
In previous months they have been quick to notice that I needed an ambulance which ultimately saved my life.
In previous months they have been quick to notice that I needed an ambulance which ultimately saved my life.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you so much for your kind words. We're truly glad to hear that our carers have been able to support you in such meaningful ways. Your safety and well being are always our top priorities, and it's wonderful to know that their attentiveness made such a difference. We'll be sure to share your feedback with the team, it will mean a lot to them.
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Review of
Lotus Home Care Leeds
from John H (Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
It is difficult for my wife and I to build up a rapport with the carers as we do not see the same ones regularly enough. We use the app to make plans for the week ahead with the carers. My wife has had some family issues and has spoken to the designated carer only to find it has been another carer who
has attended and has not been aware of the change of needs if my wife is not present.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent schedule changes meant a different carer attended without being aware of your wife's updated needs. We will review our rota process and ensure that, whenever a change is unavoidable, the attending carer is fully briefed in advance.
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Review of
Lotus Home Care Wakefield
from Danny G (Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My excellent experience:
For almost three years, I have been one of my carers clients. She is an outstanding carer and I really appreciate her support. She has many great qualities. Foremost amongst these are her patient, altruistic and compassionate nature. Her conscientious attention to detail while
For almost three years, I have been one of my carers clients. She is an outstanding carer and I really appreciate her support. She has many great qualities. Foremost amongst these are her patient, altruistic and compassionate nature. Her conscientious attention to detail while
supporting me always makes me feel respected and valued. She is particularly adept at supporting me to attend and access activities in my local community. For example, she supports me to engage in gardening activities with a local gardening group. She also provides me with excellent sighted guidance on walks as I am visually impaired. In my opinion, she is the best carer in the company and it is a privilege to be cared for by her.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care WakefieldThank you so much for your kind and thoughtful words. It truly means a lot to know that our support has had such a positive impact on your life. We feel privileged to work with you and to be part of your journey. Supporting you in your community activities and daily life is always a pleasure, and we are grateful for the trust you've placed in Lotus . Your feedback is deeply appreciated and motivates Lotus to continue giving their best every day.
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Review of
Lotus Home Care Wakefield
from Wendy B (Daughter of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with all the carers that look after my mum they know exactly what is needed they explain what they are doing as they go along.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care WakefieldThank you so much for your kind words. We're delighted to hear that you're pleased with the care your mum is receiving. It's wonderful to know that our carers are meeting her needs Your feedback means a lot to us and will be shared with the team!
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Review of
Lotus Home Care Wakefield
from C S (Husband of Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
.. in all working groups there is a range of abilities. In this case all the staff are satisfactory to good to occasionally excellent, very industrious, intelligent, kind, caring and very respectful. They all engage well with the person being cared for, jollying them along when the mood of the client
is awkward, to ease the situation as appropriately to succeed in giving the required. The carers always work in harmony with the client's husband acting as their assistant.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care WakefieldThank you for your thoughtful and balanced feedback. We fully acknowledge that, as with any team, there is a natural range of abilities. It is encouraging to hear that all staff are consistently satisfactory to good, with moments of excellence. We greatly value their industriousness, intelligence, kindness, and respectful approach.It's particularly pleasing to know that the team engages so well with the client, using empathy and gentle encouragement to manage more challenging moments effectively. We also appreciate your recognition of the carers' collaborative approach with the client's husband, which is key to maintaining a supportive and cohesive care environment.Your comments are much appreciated and will be shared with the team to reinforce their positive impact.
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Awards / Recognitions (1)
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