Home Care Providers Owned by Lotus Home Care Ltd in West Yorkshire

Thank you so much for sharing your experience with Lotus Home Care. We're delighted to hear that your dad has built such a positive relationship with his regular carer and that the team were able to quickly adjust his care package when his needs changed. Your kind words mean a great deal to us, and we're honoured to support your dad and your family.

Thank you very much for your feedback. We're really pleased to hear how highly you regard your care worker and the difference she is making. It's clear she is providing an excellent standard of care.I'll make sure your comments are passed on to her, as well as to the wider team. We also take note of your concerns about other carers and their use of time, and this will be addressed to ensure consistency in the level of care provided. We really value your input, as it helps us improve both for staff and for those receiving care.

Thank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent schedule changes meant a different carer attended without being aware of your wife's updated needs. We will review our rota process and ensure that, whenever a change is unavoidable, the attending carer is fully briefed in advance.

Thank you so much for your kind and thoughtful words. It truly means a lot to know that our support has had such a positive impact on your life. We feel privileged to work with you and to be part of your journey. Supporting you in your community activities and daily life is always a pleasure, and we are grateful for the trust you've placed in Lotus . Your feedback is deeply appreciated and motivates Lotus to continue giving their best every day.

Thank you for your thoughtful and balanced feedback. We fully acknowledge that, as with any team, there is a natural range of abilities. It is encouraging to hear that all staff are consistently satisfactory to good, with moments of excellence. We greatly value their industriousness, intelligence, kindness, and respectful approach.It's particularly pleasing to know that the team engages so well with the client, using empathy and gentle encouragement to manage more challenging moments effectively. We also appreciate your recognition of the carers' collaborative approach with the client's husband, which is key to maintaining a supportive and cohesive care environment.Your comments are much appreciated and will be shared with the team to reinforce their positive impact.

Thank you so much for your kind words. It means a great deal to us to hear that our team was able to provide the compassion and support your family needed during such a difficult time. We're especially glad to know that the carer was able to make a positive impact and offer the reassurance your parents needed. Your feedback is deeply appreciated and will be shared with the team. Wishing you and your family strength and comfort moving forward.

Thank you for your feedback - we're really pleased to hear that your mother is happy with the general care she's receiving.We completely understand your concern regarding the timing of her medication, as this is a crucial aspect of her care. We apologise for the occasional late visits on weekends and recognise how this can affect her medication schedule.We'll review the weekend rota and speak with the care team to ensure more consistent and timely visits moving forward, especially in the mornings. Your input is very important, and we appreciate you bringing this to our attention.

Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your honesty and the opportunity to address your concerns.We understand that it can be difficult to assess value for money without other services to compare with, and we take your comments regarding management and staffing very seriously. We are aware of the current challenges in recruiting and retaining carers within the sector and are actively working to improve this, so that we can provide greater consistency and reliability for all our clients.We sincerely apologise for the inconvenience caused by carers arriving outside the scheduled times, as well as for the missed visit on Mother's Day and the late visit on 23rd February. These are not the standards we aim to uphold, Regarding your concern about being charged for visits that did not take place or were not needed , We will investigate the specific incident you mentioned and ensure that, where applicable you are not be billed .