Home Care Providers Owned by Lotus Home Care Ltd in West Yorkshire

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you very much for your feedback. We're pleased to hear that receiving the rota on Thursdays is working well for you, and we completely understand the importance of knowing who will be attending your visits.
It's wonderful to hear that our carers are treating you with kindness, respect, and professionalism. We're especially delighted to know that Aaron has made such a positive impression and goes above and beyond in his role , we'll be sure to pass along your kind words to him.
Your feedback is greatly appreciated and helps us maintain a high standard of care.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you so much for sharing your experience with Lotus Home Care. We're delighted to hear that your dad has built such a positive relationship with his regular carer and that the team were able to quickly adjust his care package when his needs changed. Your kind words mean a great deal to us, and we're honoured to support your dad and your family.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and KirkleesThank you very much for your feedback. We're really pleased to hear how highly you regard your care worker and the difference she is making. It's clear she is providing an excellent standard of care.I'll make sure your comments are passed on to her, as well as to the wider team. We also take note of your concerns about other carers and their use of time, and this will be addressed to ensure consistency in the level of care provided. We really value your input, as it helps us improve both for staff and for those receiving care.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent schedule changes meant a different carer attended without being aware of your wife's updated needs. We will review our rota process and ensure that, whenever a change is unavoidable, the attending carer is fully briefed in advance.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care WakefieldThank you so much for your kind and thoughtful words. It truly means a lot to know that our support has had such a positive impact on your life. We feel privileged to work with you and to be part of your journey. Supporting you in your community activities and daily life is always a pleasure, and we are grateful for the trust you've placed in Lotus . Your feedback is deeply appreciated and motivates Lotus to continue giving their best every day.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care WakefieldThank you for your thoughtful and balanced feedback. We fully acknowledge that, as with any team, there is a natural range of abilities. It is encouraging to hear that all staff are consistently satisfactory to good, with moments of excellence. We greatly value their industriousness, intelligence, kindness, and respectful approach.It's particularly pleasing to know that the team engages so well with the client, using empathy and gentle encouragement to manage more challenging moments effectively. We also appreciate your recognition of the carers' collaborative approach with the client's husband, which is key to maintaining a supportive and cohesive care environment.Your comments are much appreciated and will be shared with the team to reinforce their positive impact.