Lotus Home Care Wakefield

Unit 2, Navigation Yard, Wakefield WF1 5PQ
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9.4 17 Reviews
  • Lotus Home Care Wakefield, Wakefield
Lotus Home Care Wakefield are a provider of high-quality home care services to those who need dedicated care in the local area.

Person-centred care services enable clients to live at home, remaining as independent as possible.

Compassionate and dedicated staff are selected after a rigorous vetting programme, and a thorough approach to training is taken to make sure the exacting standards that clients expect from Lotus Home Care are met at all times.

They have their own in-house trusted assessor and work closely alongside occupational therapists.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.65

These prices are only a guideline, please contact Lotus Home Care Wakefield to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Denise Kirkland (Registered Manager)

Lotus Home Care Wakefield Reviews (17)

9.4

Lotus Home Care Wakefield has a Review Score of 9.4 (9.364) out of 10, based on 11 reviews in the last 2 years.
Over all time Lotus Home Care Wakefield has 17 reviews.

Overall Experience
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Date Published
  • 17
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Reviewer Connection to Lotus Home Care Wakefield
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Total of 17, showing 1-17
Review from Marlene H (Client) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When I have my main carer my experience is excellent, otherwise it's very hit and miss and I feel quite stressed as no one lets you know whats happening.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

You could reply with something supportive and reassuring, for example: "Thank you for sharing your experience. I'm glad to hear things go so well with your main carer, but I'm sorry the service feels inconsistent when they're not there. We'll look into improving communication so you're kept informed and feel less stressed."

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Review from Brian R (Client) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service we receive and carers,
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind feedback , we're delighted to hear that you're very happy with the service and our carers. Your support means a lot to us, and we'll be sure to share your comments with the team.

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Review from Danny G (Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My excellent experience:
For almost three years, I have been one of my carers clients. She is an outstanding carer and I really appreciate her support. She has many great qualities. Foremost amongst these are her patient, altruistic and compassionate nature. Her conscientious attention to detail while
supporting me always makes me feel respected and valued. She is particularly adept at supporting me to attend and access activities in my local community. For example, she supports me to engage in gardening activities with a local gardening group. She also provides me with excellent sighted guidance on walks as I am visually impaired. In my opinion, she is the best carer in the company and it is a privilege to be cared for by her.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind and thoughtful words. It truly means a lot to know that our support has had such a positive impact on your life. We feel privileged to work with you and to be part of your journey. Supporting you in your community activities and daily life is always a pleasure, and we are grateful for the trust you've placed in Lotus . Your feedback is deeply appreciated and motivates Lotus to continue giving their best every day.

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Review from Wendy B (Daughter of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the carers that look after my mum they know exactly what is needed they explain what they are doing as they go along.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words. We're delighted to hear that you're pleased with the care your mum is receiving. It's wonderful to know that our carers are meeting her needs Your feedback means a lot to us and will be shared with the team!

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Review from C S (Husband of Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
.. in all working groups there is a range of abilities. In this case all the staff are satisfactory to good to occasionally excellent, very industrious, intelligent, kind, caring and very respectful. They all engage well with the person being cared for, jollying them along when the mood of the client
is awkward, to ease the situation as appropriately to succeed in giving the required. The carers always work in harmony with the client's husband acting as their assistant.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for your thoughtful and balanced feedback. We fully acknowledge that, as with any team, there is a natural range of abilities. It is encouraging to hear that all staff are consistently satisfactory to good, with moments of excellence. We greatly value their industriousness, intelligence, kindness, and respectful approach.It's particularly pleasing to know that the team engages so well with the client, using empathy and gentle encouragement to manage more challenging moments effectively. We also appreciate your recognition of the carers' collaborative approach with the client's husband, which is key to maintaining a supportive and cohesive care environment.Your comments are much appreciated and will be shared with the team to reinforce their positive impact.

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Review from Allan K (Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All carers are polite, helpful kind to me and my wife the majority of carers understand my needs and always have time for me, they are well dressed wearing protective clothing at all times. The few minutes chat is always welcome as is the help given to start the day.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for your kind words. It's wonderful to hear that both you and your wife feel well supported by the carers. Knowing that they are polite, helpful, and attentive to your needs, and that they take the time for a friendly chat really highlights the compassionate care they provide. We'll make sure your feedback is shared with the team; it will mean a lot to them.

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Review from G H (Son of Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What really makes care providers shine in end of life situations is when they excel at everything in showing compassion and care to the people they're supporting. Although our relationship was only short, the support we received from both management and the actual carer was exemplary. The carer couldn't
do enough - my parents need reassurance within an unusual situation - everyone warmed to her really quickly. Thank you for everything you've done.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words. It means a great deal to us to hear that our team was able to provide the compassion and support your family needed during such a difficult time. We're especially glad to know that the carer was able to make a positive impact and offer the reassurance your parents needed. Your feedback is deeply appreciated and will be shared with the team. Wishing you and your family strength and comfort moving forward.

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Review from M P (Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Lotus Home care has been excellent. The carers have been pleasant, caring and professional. The experience was good and I was treated with care and dignity at all times. I also appreciated having good conversations with most.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words and thoughtful feedback. We're truly pleased to hear that your experience with Lotus Home Care has been excellent. It's wonderful to know that our carers made a positive impression through their professionalism, kindness, and respectful care. We're especially glad you enjoyed the conversations, Your appreciation means a great deal to our team. Thank you for taking the time to share your experience. This will be passed onto the team and carers .

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Review from B T (Husband of Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is difficult to judge "value for money" as I have nothing to compare it with. "Management" rating is low, despite them making several phone calls to check my wife was happy with their services. It is clear that the company is struggling to recruit carers. It is disappointing therefore to see that
intransigence of a local manager has lead directly to a much liked and experienced carer leaving the company after 5+ years service. Despite our 30 min call time of 09:45, carers are sometimes visiting up to an hour in advance or later than contracted. One occasion, we were woken by the Lotus carer knocking on the door at 07:55. On mothers day no lotus representative attended. On sunday 23rd Feb '25, carer called at 11:20. As my wife had got herself up and dressed by then and had breakfast, the carers were not required )apparently called a doorstep cancellation). I do not expect to pay for this pointless visit. Does Lotus inform the local authority not to charge on such occasions?
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your honesty and the opportunity to address your concerns.We understand that it can be difficult to assess value for money without other services to compare with, and we take your comments regarding management and staffing very seriously. We are aware of the current challenges in recruiting and retaining carers within the sector and are actively working to improve this, so that we can provide greater consistency and reliability for all our clients.We sincerely apologise for the inconvenience caused by carers arriving outside the scheduled times, as well as for the missed visit on Mother's Day and the late visit on 23rd February. These are not the standards we aim to uphold, Regarding your concern about being charged for visits that did not take place or were not needed , We will investigate the specific incident you mentioned and ensure that, where applicable you are not be billed .

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Review from R B (Wife of Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always helpful and attended on time, only twice in 5 months were late, but always valid reasons. Always met my husbands needs to the end. Thanks.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words and feedback.We truly appreciate your understanding and patience on the rare occasions we were delayed. It means a lot to us to know that we were able to meet your husband's needs and provide the support he deserved. Your gratitude encourages our team to continue delivering compassionate and timely care.

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Review from M F (Wife of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A few weeks of respite care at home and at short notice was provided for my husband. The manager was very good, caring and professional and arranged for us to meet the carer prior. My husband was looked after well and the house was very clean on my return. Unfortunately as English was not the carers'
first language there were difficulties in understanding and he could not hold conversations.
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

It sounds like the respite care experience for your husband was overall positive, with good communication from the manager and quality care during your absence. It's understandable that difficulties in communication, due to language barriers, could have been frustrating. Despite this, it's clear that the care provided and the cleanliness of your home were satisfactory, which are important aspects of such a service. If you plan on using Lotus Care again, you might consider discussing the language aspect with the service provider beforehand to ensure smoother communication.

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Review from Susan D (Niece of Client) published on 17 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
We have experienced money going missing, calls not been delivered on time, medication not been administered properly, no MAR sheet in the property, care plan not been followed, dirty smelly washing not been taken to laundry, poor communication with the office. Managers appear to say the right things
but nothing changes, meeting arranged with deputy and did not attend, sent someone else.
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Review from Ronald P (Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If I could keep the same carers all the time it would be very good.
Reply from Harry Singh at Lotus Home Care Wakefield

Thank you very much for your lovely review. We are working hard to ensure a dedicated group of carers remain visiting yourself however on occasion (i.e. if the prior appointment requires an emergency being attended to), cannot always guarantee this. We will work hard to ensure this occurs.

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Review from Alan T (Son of Client) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team care for my parents both in their 90's who live together in their own home and both have different needs. All the carers interact with them as individuals. The team often go above and beyond the basic requirements and always contact me with any concerns. This is a great team and I would recommend
them to anybody.
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Review from P T (Wife of Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had wonderful service. Our carers have been efficient, friendly with my husband myself. Thank you.
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Review from Allan G (Brother of Client) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is only three weeks since engaging the company but in the main finding service is effective to date.
Eventually, the time scheduling needs to be tightened but overall have no complaints.
Impressed with the use of medication administering records and with the carers resume of their individual inputs.
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Review from Kay B (Daughter of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my parents have been given have been a breath of fresh air. Everyone was very concerned for my mother doing the care for my father and her with exhaustion. The carers come in are respectful of the house and my parents, helping to do jobs such as helping with the cooking, taking
some of the work off Mum. The kindness and care the carers have given her have been second to none and my parents and I are very grateful. Thank you.
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Current Review Score: 9.4 (9.364)

Overview of Review Score

The Review Score of 9.4 (9.364) out of 10 for Lotus Home Care Wakefield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.364 for Lotus Home Care Wakefield is calculated as follows: ( (32 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 66 Ratings = 4.364
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Wakefield is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (3)

Denise

Denise Kirkland

Job Title: Registered Manager Joined: 2019

I have worked in care for over 10 years, I started working with children and then moved into adult social care.


I started as a care co-ordinator and worked my way up to Registered Manager within a short space of time, this was down to my regional manager at the time who put a lot of faith in me and encouraged me to be the best version of myself. I love to see people happy and thriving at home and I am a strong believer that home is where the heart is. My main job role is maintaining a safe and compliant service and aiming to exceed expectations. There is no better feeling than seeing not only a service user smile but also seeing family happy with the care we are providing.

Stephen

Stephen Taylor

Job Title: Care Manager Joined: 2023

My name is Stephen Taylor and I am the care manager for Wakefield. I have worked in care for 7 years in both domiciliary care and nursing homes.


I love working in care and seeing the difference we can make in people's lives. Keeping someone in their own home is important to me. I love working in the care sector as no two days are ever the same.

Claire

Claire Maguire

Job Title: HR & Finance Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.

Frequently Asked Questions about Lotus Home Care Wakefield

What Type of Services does Lotus Home Care Wakefield offer?

Lotus Home Care Wakefield offers Home Care.

How many Carers does Lotus Home Care Wakefield employ?

Lotus Home Care Wakefield employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Wakefield to verify any information. View our terms and conditions. Lotus Home Care Wakefield has an Enhanced Service - more info.