What Type of Services does Lotus Home Care Wakefield offer?

Lotus Home Care Wakefield offers Home Care.

How many Carers does Lotus Home Care Wakefield employ?

Lotus Home Care Wakefield employs 40 carers.

Lotus Home Care Wakefield, Unit 2, Navigation Yard, Wakefield, West Yorkshire WF1 5PQ

Review from Danny G (Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience

My excellent experience:
For almost three years, I have been one of my carers clients. She is an outstanding carer and I really appreciate her support. She has many great qualities. Foremost amongst these are her patient, altruistic and compassionate nature. Her conscientious attention to detail while

supporting me always makes me feel respected and valued. She is particularly adept at supporting me to attend and access activities in my local community. For example, she supports me to engage in gardening activities with a local gardening group. She also provides me with excellent sighted guidance on walks as I am visually impaired. In my opinion, she is the best carer in the company and it is a privilege to be cared for by her.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind and thoughtful words. It truly means a lot to know that our support has had such a positive impact on your life. We feel privileged to work with you and to be part of your journey. Supporting you in your community activities and daily life is always a pleasure, and we are grateful for the trust you've placed in Lotus . Your feedback is deeply appreciated and motivates Lotus to continue giving their best every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy B (Daughter of Client) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience

Very pleased with all the carers that look after my mum they know exactly what is needed they explain what they are doing as they go along.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words. We're delighted to hear that you're pleased with the care your mum is receiving. It's wonderful to know that our carers are meeting her needs Your feedback means a lot to us and will be shared with the team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Husband of Client) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience

.. in all working groups there is a range of abilities. In this case all the staff are satisfactory to good to occasionally excellent, very industrious, intelligent, kind, caring and very respectful. They all engage well with the person being cared for, jollying them along when the mood of the client

is awkward, to ease the situation as appropriately to succeed in giving the required. The carers always work in harmony with the client's husband acting as their assistant.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for your thoughtful and balanced feedback. We fully acknowledge that, as with any team, there is a natural range of abilities. It is encouraging to hear that all staff are consistently satisfactory to good, with moments of excellence. We greatly value their industriousness, intelligence, kindness, and respectful approach.It's particularly pleasing to know that the team engages so well with the client, using empathy and gentle encouragement to manage more challenging moments effectively. We also appreciate your recognition of the carers' collaborative approach with the client's husband, which is key to maintaining a supportive and cohesive care environment.Your comments are much appreciated and will be shared with the team to reinforce their positive impact.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Allan K (Client) published on 24 July 2025
Submitted via Website • Report

Overall Experience

All carers are polite, helpful kind to me and my wife the majority of carers understand my needs and always have time for me, they are well dressed wearing protective clothing at all times. The few minutes chat is always welcome as is the help given to start the day.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for your kind words. It's wonderful to hear that both you and your wife feel well supported by the carers. Knowing that they are polite, helpful, and attentive to your needs, and that they take the time for a friendly chat really highlights the compassionate care they provide. We'll make sure your feedback is shared with the team; it will mean a lot to them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G H (Son of Client) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience

What really makes care providers shine in end of life situations is when they excel at everything in showing compassion and care to the people they're supporting. Although our relationship was only short, the support we received from both management and the actual carer was exemplary. The carer couldn't

do enough - my parents need reassurance within an unusual situation - everyone warmed to her really quickly. Thank you for everything you've done.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words. It means a great deal to us to hear that our team was able to provide the compassion and support your family needed during such a difficult time. We're especially glad to know that the carer was able to make a positive impact and offer the reassurance your parents needed. Your feedback is deeply appreciated and will be shared with the team. Wishing you and your family strength and comfort moving forward.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience

My experience of Lotus Home care has been excellent. The carers have been pleasant, caring and professional. The experience was good and I was treated with care and dignity at all times. I also appreciated having good conversations with most.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words and thoughtful feedback. We're truly pleased to hear that your experience with Lotus Home Care has been excellent. It's wonderful to know that our carers made a positive impression through their professionalism, kindness, and respectful care. We're especially glad you enjoyed the conversations, Your appreciation means a great deal to our team. Thank you for taking the time to share your experience. This will be passed onto the team and carers .

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B T (Husband of Client) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience

It is difficult to judge "value for money" as I have nothing to compare it with. "Management" rating is low, despite them making several phone calls to check my wife was happy with their services. It is clear that the company is struggling to recruit carers. It is disappointing therefore to see that

intransigence of a local manager has lead directly to a much liked and experienced carer leaving the company after 5+ years service. Despite our 30 min call time of 09:45, carers are sometimes visiting up to an hour in advance or later than contracted. One occasion, we were woken by the Lotus carer knocking on the door at 07:55. On mothers day no lotus representative attended. On sunday 23rd Feb '25, carer called at 11:20. As my wife had got herself up and dressed by then and had breakfast, the carers were not required )apparently called a doorstep cancellation). I do not expect to pay for this pointless visit. Does Lotus inform the local authority not to charge on such occasions?

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your honesty and the opportunity to address your concerns.We understand that it can be difficult to assess value for money without other services to compare with, and we take your comments regarding management and staffing very seriously. We are aware of the current challenges in recruiting and retaining carers within the sector and are actively working to improve this, so that we can provide greater consistency and reliability for all our clients.We sincerely apologise for the inconvenience caused by carers arriving outside the scheduled times, as well as for the missed visit on Mother's Day and the late visit on 23rd February. These are not the standards we aim to uphold, Regarding your concern about being charged for visits that did not take place or were not needed , We will investigate the specific incident you mentioned and ensure that, where applicable you are not be billed .

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Wife of Client) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience

Always helpful and attended on time, only twice in 5 months were late, but always valid reasons. Always met my husbands needs to the end. Thanks.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

Thank you so much for your kind words and feedback.We truly appreciate your understanding and patience on the rare occasions we were delayed. It means a lot to us to know that we were able to meet your husband's needs and provide the support he deserved. Your gratitude encourages our team to continue delivering compassionate and timely care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Wife of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience

A few weeks of respite care at home and at short notice was provided for my husband. The manager was very good, caring and professional and arranged for us to meet the carer prior. My husband was looked after well and the house was very clean on my return. Unfortunately as English was not the carers'

first language there were difficulties in understanding and he could not hold conversations.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

It sounds like the respite care experience for your husband was overall positive, with good communication from the manager and quality care during your absence. It's understandable that difficulties in communication, due to language barriers, could have been frustrating. Despite this, it's clear that the care provided and the cleanliness of your home were satisfactory, which are important aspects of such a service. If you plan on using Lotus Care again, you might consider discussing the language aspect with the service provider beforehand to ensure smoother communication.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan D (Niece of Client) published on 17 August 2021
Submitted via Website • Report

Overall Experience

We have experienced money going missing, calls not been delivered on time, medication not been administered properly, no MAR sheet in the property, care plan not been followed, dirty smelly washing not been taken to laundry, poor communication with the office. Managers appear to say the right things

but nothing changes, meeting arranged with deputy and did not attend, sent someone else.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ronald P (Client) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

If I could keep the same carers all the time it would be very good.

Reply from Harry Singh at Lotus Home Care Wakefield

Thank you very much for your lovely review. We are working hard to ensure a dedicated group of carers remain visiting yourself however on occasion (i.e. if the prior appointment requires an emergency being attended to), cannot always guarantee this. We will work hard to ensure this occurs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan T (Son of Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience

The team care for my parents both in their 90's who live together in their own home and both have different needs. All the carers interact with them as individuals. The team often go above and beyond the basic requirements and always contact me with any concerns. This is a great team and I would recommend

them to anybody.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P T (Wife of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience

We have had wonderful service. Our carers have been efficient, friendly with my husband myself. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Allan G (Brother of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience

It is only three weeks since engaging the company but in the main finding service is effective to date.
Eventually, the time scheduling needs to be tightened but overall have no complaints.
Impressed with the use of medication administering records and with the carers resume of their individual inputs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kay B (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience

The care and support my parents have been given have been a breath of fresh air. Everyone was very concerned for my mother doing the care for my father and her with exhaustion. The carers come in are respectful of the house and my parents, helping to do jobs such as helping with the cooking, taking

some of the work off Mum. The kindness and care the carers have given her have been second to none and my parents and I are very grateful. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money