Lotus Home Care Wakefield

When I have my main carer my experience is excellent, otherwise it's very hit and miss and I feel quite stressed as no one lets you know whats happening.

Very happy with the service we receive and carers,

For almost three years, I have been one of my carers clients. She is an outstanding carer and I really appreciate her support. She has many great qualities. Foremost amongst these are her patient, altruistic and compassionate nature. Her conscientious attention to detail while supporting me always makes me feel respected and valued. She is particularly adept at supporting me to attend and access activities in my local community. For example, she supports me to engage in gardening activities with a local gardening group. She also provides me with excellent sighted guidance on walks as I am visually impaired. In my opinion, she is the best carer in the company and it is a privilege to be cared for by her.

Very pleased with all the carers that look after my mum they know exactly what is needed they explain what they are doing as they go along.

.. in all working groups there is a range of abilities. In this case all the staff are satisfactory to good to occasionally excellent, very industrious, intelligent, kind, caring and very respectful. They all engage well with the person being cared for, jollying them along when the mood of the client is awkward, to ease the situation as appropriately to succeed in giving the required. The carers always work in harmony with the client's husband acting as their assistant.

All carers are polite, helpful kind to me and my wife the majority of carers understand my needs and always have time for me, they are well dressed wearing protective clothing at all times. The few minutes chat is always welcome as is the help given to start the day.

What really makes care providers shine in end of life situations is when they excel at everything in showing compassion and care to the people they're supporting. Although our relationship was only short, the support we received from both management and the actual carer was exemplary. The carer couldn't do enough - my parents need reassurance within an unusual situation - everyone warmed to her really quickly. Thank you for everything you've done.

My experience of Lotus Home care has been excellent. The carers have been pleasant, caring and professional. The experience was good and I was treated with care and dignity at all times. I also appreciated having good conversations with most.

It is difficult to judge "value for money" as I have nothing to compare it with. "Management" rating is low, despite them making several phone calls to check my wife was happy with their services. It is clear that the company is struggling to recruit carers. It is disappointing therefore to see that intransigence of a local manager has lead directly to a much liked and experienced carer leaving the company after 5+ years service. Despite our 30 min call time of 09:45, carers are sometimes visiting up to an hour in advance or later than contracted. One occasion, we were woken by the Lotus carer knocking on the door at 07:55. On mothers day no lotus representative attended. On sunday 23rd Feb '25, carer called at 11:20. As my wife had got herself up and dressed by then and had breakfast, the carers were not required )apparently called a doorstep cancellation). I do not expect to pay for this pointless visit. Does Lotus inform the local authority not to charge on such occasions?

Always helpful and attended on time, only twice in 5 months were late, but always valid reasons. Always met my husbands needs to the end. Thanks.

A few weeks of respite care at home and at short notice was provided for my husband. The manager was very good, caring and professional and arranged for us to meet the carer prior. My husband was looked after well and the house was very clean on my return. Unfortunately as English was not the carers' first language there were difficulties in understanding and he could not hold conversations.

We have experienced money going missing, calls not been delivered on time, medication not been administered properly, no MAR sheet in the property, care plan not been followed, dirty smelly washing not been taken to laundry, poor communication with the office. Managers appear to say the right things but nothing changes, meeting arranged with deputy and did not attend, sent someone else.

If I could keep the same carers all the time it would be very good.

The team care for my parents both in their 90's who live together in their own home and both have different needs. All the carers interact with them as individuals. The team often go above and beyond the basic requirements and always contact me with any concerns. This is a great team and I would recommend them to anybody.

We have had wonderful service. Our carers have been efficient, friendly with my husband myself. Thank you.

Impressed with the use of medication administering records and with the carers resume of their individual inputs.

The care and support my parents have been given have been a breath of fresh air. Everyone was very concerned for my mother doing the care for my father and her with exhaustion. The carers come in are respectful of the house and my parents, helping to do jobs such as helping with the cooking, taking some of the work off Mum. The kindness and care the carers have given her have been second to none and my parents and I are very grateful. Thank you.