Lotus Home Care Calderdale and Kirklees

Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax HX1 5ER
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8.3 5 Reviews
  • Lotus Home Care Calderdale and Kirklees, Halifax
Lotus Home Care Calderdale and Kirklees offers general home care and also specialises in care for people with dementia and people aged 65+.

Their carers understand that caring is about more than practical support. It is also about being an emotional support and giving the people they care for respect and dignity.

Staff are committed and passionate about caring, with the care tailored to the needs of the individual.

They have a trusted, in-house assessor and work closely with occupational therapists.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.65

These prices are only a guideline, please contact Lotus Home Care Calderdale and Kirklees to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Aliesha Highley (Registered Manager)

Lotus Home Care Calderdale and Kirklees Reviews (5)

8.3

Lotus Home Care Calderdale and Kirklees has a Review Score of 8.3 (8.283) out of 10, based on 5 reviews in the last 2 years.
Over all time Lotus Home Care Calderdale and Kirklees has 5 reviews.

Overall Experience
  • 2
  • 2
  • 1
  • 0
  • 0
Date Published
  • 5
  • 4
  • 5
  • 5
  • 0
Reviewer Connection to Lotus Home Care Calderdale and Kirklees
  • 3
  • 1
  • 1
Total of 5, showing 1-5
Review from Pauline M (Client) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not all carers are pleasant and know what they are supposed to be doing. Some do not introduce themselves and wear the badges so you know who they are.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees

Thank you for bringing this to our attention. We're sorry to hear about these experiences. All carers should introduce themselves, wear identification, and be clear about their duties. We'll remind our team of these standards and work to ensure every visit feels professional and respectful."

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jan G (Son of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers show understanding and compassion when interacting.
They arrive within expected time slots yet are flexible when required.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Calderdale and Kirklees

Thank you for your kind feedback. Were delighted to hear that our carers are meeting your expectations by showing understanding, compassion, and reliability. Punctuality and flexibility are both important to us, and were glad that our team has been able to support you effectively. Your comments are greatly appreciated and will be shared with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Raymond S (Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In our opinion you have an excellent care worker.
She is head and shoulders above the bust of the rest. She instantly knows and she's what is required and gets on completing the tasks. The majority of the rest seem happy to do the minimum and spend their time viewing their phones.
For example one
carer was quite happy to study bananas. We therefore consider month considerable increase pay and not just a bonus.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees

Thank you very much for your feedback. We're really pleased to hear how highly you regard your care worker and the difference she is making. It's clear she is providing an excellent standard of care.I'll make sure your comments are passed on to her, as well as to the wider team. We also take note of your concerns about other carers and their use of time, and this will be addressed to ensure consistency in the level of care provided. We really value your input, as it helps us improve both for staff and for those receiving care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June S (Wife of Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The times of visits should be breakfast 8-9, lunch 12-1 and tea 5-6.
The duration of the visits should be the same for both of us.
The council are in the progress of drawing up a 'care plan' of which we have never had a copy but hope to receive this very soon.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees

Thank you for clarifying the visit times - breakfast 8-9, lunch 12-1 and tea 5-6 - we'll make sure these are followed.I also agree that the duration of visits should be the same for both of us to keep things consistent. Thank you for your feedback .

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie H (Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have had Lotus Home Care staff for the past 8 months. Seem to have settled into a core team that we see regularly with occasional others to support familiar faces if needed.
Love how staff engage with elderly Mum. She responds well to their engagement which is lovely to see and hear.
They have managed
and supported me as Mum's condition has deteriorated. Discussing their feelings about what's needed or possible but always leaving it to me to decide and I value their input.
Iv been able to engage with the office and have my requests clearly added to call duties. Interactions between the office, the carers visiting and me have always been good. Thank you
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees

Thank you for taking the time to leave such a lovely review - this will also be passed to your carers too. We are pleased to hear that you are happy with the support that you are receiving from Lotus Home Care. Our team is dedicated to delivering personalised and compassionate care with love and will continue to make a positive difference, in Halifax and Calderdale.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.3 (8.283)

Overview of Review Score

The Review Score of 8.3 (8.283) out of 10 for Lotus Home Care Calderdale and Kirklees is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.033 for Lotus Home Care Calderdale and Kirklees is calculated as follows: ( (12 Excellents x 5) + (7 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 30 Ratings = 4.033
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Calderdale and Kirklees is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (4)

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Aliesha Highley

Job Title: Registered Manager Joined: 2022

I have worked in care for over 22 years in and around Calderdale. I started out as a carer based in the same building as the Calderdale branch, some may say I have come full circle! I joined Lotus Home Care 2022 as a care co-ordinator and I have worked my way up with the whole company's support to become a registered manager, learning along the way what good care looks like! I have been a CQC registered manager for 2 years with Lotus Home Care Calderdale. I believe in providing an approachable, friendly and compassionate company. I believe in delivering high quality, person-centered care to the local community and Going that extra mile. We work with external partners to be able to deliver the best level of care.


I believe that being at home is the best medicine anyone can have, being surrounded by your own possessions, loved ones and memories is the best way to achieve quality home care.

Jasmine

Jasmine Mitchell

Job Title: Care Manager Joined: 2022

I joined Lotus Home Care not knowing what career path I wanted to pursue. My family and friends always described me as a caring person so I thought this would be the perfect job for myself. I have only worked in care for 2 years and I joined Lotus Home Care as a full-time carer. Then I was offered a promotion to step up to be a Field care supervisor. Then I was promoted again to Care Coordinator to now being the Care manager at the Calderdale branch. I have worked my way up with my manager's support throughout my time with Lotus. Lotus as a company supports any extra training that is required to help our service users have the best quality care possible. I believe in delivering high-quality and person-centred care to the local community.


Always going the extra mile for our service users and providing an approachable, friendly and compassionate company.

Faisal

Faisal Sharif

Job Title: Deputy Manager Joined: 2022

I have worked in care for over 2 years in and around Calderdale and Liverpool. I started out as a carer based in Liverpool. I joined Lotus Home Care 2022 as a Healthcare Assistant and I have worked my way up with the whole company's support to become a Deputy Manager, learning along the way what good care looks like!


I believe in providing an approachable, friendly and compassionate company. I believe in delivering high-quality, person-centred care to the local community and Going that extra mile. We work with external partners to be able to deliver the best level of care.


I believe that being at home is the best medicine anyone can have, being surrounded by your own possessions, loved ones and memories is the best way to achieve quality love.

Claire

Claire Maguire

Job Title: HR & Finance Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on wellbeing and offer Mental Health First Aid services to staff.

Frequently Asked Questions about Lotus Home Care Calderdale and Kirklees

What Type of Services does Lotus Home Care Calderdale and Kirklees offer?

Lotus Home Care Calderdale and Kirklees offers Home Care.

How many Carers does Lotus Home Care Calderdale and Kirklees employ?

Lotus Home Care Calderdale and Kirklees employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Calderdale and Kirklees to verify any information. View our terms and conditions. Lotus Home Care Calderdale and Kirklees has an Enhanced Service - more info.