Lotus Home Care Calderdale and Kirklees

Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax HX1 5ER
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8.3 7 Reviews
  • Lotus Home Care Calderdale and Kirklees, Halifax
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Care Provided by Lotus Home Care Calderdale and Kirklees

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.65

These prices are only a guideline, please contact Lotus Home Care Calderdale and Kirklees to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Aliesha Highley (Registered Manager)
Are you the Owner/Manager of Lotus Home Care Calderdale and Kirklees? View your Advertising Options

Lotus Home Care Calderdale and Kirklees Reviews (7)

8.3

Lotus Home Care Calderdale and Kirklees has a Review Score of 8.3 (8.333) out of 10, based on 7 reviews in the last 2 years.
Over all time Lotus Home Care Calderdale and Kirklees has 7 reviews.

Overall Experience
  • 2
  • 3
  • 1
  • 1
  • 0
Date Published
  • 7
  • 6
  • 7
  • 7
  • 0
Reviewer Connection to Lotus Home Care Calderdale and Kirklees
  • 4
  • 2
  • 1
Total of 7, showing 1-7
Review from June S (Wife of Client) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
In my opinion you do have some excellent carers. The rest come but are always asking "what can I do now". The excellent ones see what needs doing and do it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees
Thank you for your kind words , this will be passed onto the team .
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline M (Client) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not all carers are pleasant and know what they are supposed to be doing. Some do not introduce themselves and wear the badges so you know who they are.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees
Thank you for bringing this to our attention. We're sorry to hear about these experiences. All carers should introduce themselves, wear identification, and be clear about their duties. We'll remind…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jan G (Son of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers show understanding and compassion when interacting.
They arrive within expected time slots yet are flexible when required.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Calderdale and Kirklees
Thank you for your kind feedback. Were delighted to hear that our carers are meeting your expectations by showing understanding, compassion, and reliability. Punctuality and flexibility are both…read more
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  • Treated with Dignity
  • Value for Money
Review from Raymond S (Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In our opinion you have an excellent care worker.
She is head and shoulders above the bust of the rest. She instantly knows and she's what is required and gets on completing the tasks. The majority of the rest seem happy to do the minimum and spend their time viewing their phones.
For example one
carer was quite happy to study bananas. We therefore consider month considerable increase pay and not just a bonus.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees
Thank you very much for your feedback. We're really pleased to hear how highly you regard your care worker and the difference she is making. It's clear she is providing an excellent standard of…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June S (Wife of Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The times of visits should be breakfast 8-9, lunch 12-1 and tea 5-6.
The duration of the visits should be the same for both of us.
The council are in the progress of drawing up a 'care plan' of which we have never had a copy but hope to receive this very soon.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees
Thank you for clarifying the visit times - breakfast 8-9, lunch 12-1 and tea 5-6 - we'll make sure these are followed.I also agree that the duration of visits should be the same for both of us to keep…read more
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Julie H (Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have had Lotus Home Care staff for the past 8 months. Seem to have settled into a core team that we see regularly with occasional others to support familiar faces if needed.
Love how staff engage with elderly Mum. She responds well to their engagement which is lovely to see and hear.
They have managed
and supported me as Mum's condition has deteriorated. Discussing their feelings about what's needed or possible but always leaving it to me to decide and I value their input.
Iv been able to engage with the office and have my requests clearly added to call duties. Interactions between the office, the carers visiting and me have always been good. Thank you
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Calderdale and Kirklees
Thank you for taking the time to leave such a lovely review - this will also be passed to your carers too. We are pleased to hear that you are happy with the support that you are receiving from Lotus…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Lotus Home Care Calderdale and Kirklees is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.833 for Lotus Home Care Calderdale and Kirklees is calculated as follows: ( (15 Excellents x 5) + (9 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 42 Ratings = 3.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Calderdale and Kirklees is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lotus Home Care Calderdale and Kirklees

What Type of Services does Lotus Home Care Calderdale and Kirklees offer?

Lotus Home Care Calderdale and Kirklees offers Home Care.

How many Carers does Lotus Home Care Calderdale and Kirklees employ?

Lotus Home Care Calderdale and Kirklees employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Calderdale and Kirklees to verify any information. View our terms and conditions. Lotus Home Care Calderdale and Kirklees has an Basic Service - more info.