Submit a Review for Lotus Home Care Calderdale and Kirklees
Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax, HX1 5ER
View Full Details of Lotus Home Care Calderdale and KirkleesLatest Reviews for Lotus Home Care Calderdale and Kirklees
26 September 2025
Not all carers are pleasant and know what they are supposed to be doing. Some do not introduce themselves and wear the badges so you know who they are.
04 September 2025
All carers show understanding and compassion when interacting. They arrive within expected time slots yet are flexible when required.
28 August 2025
In our opinion you have an excellent care worker. She is head and shoulders above the bust of the rest. She instantly knows and she's what is required and gets on completing the tasks. The majority of the rest seem happy to do the minimum and spend their time viewing their phones. For example one carer was quite happy to study bananas. We therefore consider month considerable increase pay and not just a bonus.
28 August 2025
The times of visits should be breakfast 8-9, lunch 12-1 and tea 5-6. The duration of the visits should be the same for both of us. The council are in the progress of drawing up a 'care plan' of which we have never had a copy but hope to receive this very soon.
27 November 2024
Have had Lotus Home Care staff for the past 8 months. Seem to have settled into a core team that we see regularly with occasional others to support familiar faces if needed. Love how staff engage with elderly Mum. She responds well to their engagement which is lovely to see and hear. They have managed and supported me as Mum's condition has deteriorated. Discussing their feelings about what's needed or possible but always leaving it to me to decide and I value their input. Iv been able to engage with the office and have my requests clearly added to call duties. Interactions between the office, the carers visiting and me have always been good. Thank you
Latest Reviews for Lotus Home Care Calderdale and Kirklees
26 September 2025
Not all carers are pleasant and know what they are supposed to be doing. Some do not introduce themselves and wear the badges so you know who they are.
04 September 2025
All carers show understanding and compassion when interacting. They arrive within expected time slots yet are flexible when required.
28 August 2025
In our opinion you have an excellent care worker. She is head and shoulders above the bust of the rest. She instantly knows and she's what is required and gets on completing the tasks. The majority of the rest seem happy to do the minimum and spend their time viewing their phones. For example one carer was quite happy to study bananas. We therefore consider month considerable increase pay and not just a bonus.
28 August 2025
The times of visits should be breakfast 8-9, lunch 12-1 and tea 5-6. The duration of the visits should be the same for both of us. The council are in the progress of drawing up a 'care plan' of which we have never had a copy but hope to receive this very soon.
27 November 2024
Have had Lotus Home Care staff for the past 8 months. Seem to have settled into a core team that we see regularly with occasional others to support familiar faces if needed. Love how staff engage with elderly Mum. She responds well to their engagement which is lovely to see and hear. They have managed and supported me as Mum's condition has deteriorated. Discussing their feelings about what's needed or possible but always leaving it to me to decide and I value their input. Iv been able to engage with the office and have my requests clearly added to call duties. Interactions between the office, the carers visiting and me have always been good. Thank you