Lotus Home Care Hull
Unit 17, Newlands House, Inglemire Lane, Hull, East Riding of Yorkshire HU6 7TQ
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Care Provided by Lotus Home Care Hull
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £28.65
Contact Lotus Home Care Hull to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Lotus Home Care Ltd
- Private Owned
Person in charge
- Kayleigh Birkett (Registered Manager)
Lotus Home Care Hull Reviews (16)
Lotus Home Care Hull has a Review Score of 9.1 (9.064) out of 10, based on 16 reviews in the last 2 years.
Over all time Lotus Home Care Hull has 16 reviews.
The carers were wonderful, compassionate, and cheerful. they were without doubt extremely knowledgeable. They were always on time and were very comforting people to have in my house.
Thank you so much for your kind words. We're delighted to hear that you found our carers to be compassionate, knowledgeable, and dependable. It's wonderful to know they brought comfort and positivity to your home. Your feedback means a great deal to us and will be shared with the team , they'll be so pleased to know their efforts made a difference.
Seem to be late a lot.
Seem to leave before the time is up on a regular basis.
Thanks for the feedback. Glad to hear things are a lot better compared to before.I'll make sure to address the lateness and early finishes with the team so we can keep the standards consistent.
Usually very good.
Thank you for your kind words , we are glad things are going well
When they helped me to get dressed they have a little chat with me.
They're friendly, professional, caring and sometimes funny!
Thank you so much for your kind words. We're really glad to hear that the carers are making you feel respected and cared for. It's wonderful to know they take the time to check in with you, have a little chat, and bring some humour into your day. We'll make sure to pass on your lovely feedback to the team - it means a lot!
The carers are friendly, kind and efficient, mindful of the needs that my husband requires.
"Thank you so much for your kind words. We're delighted to hear that our carers have been friendly, kind, and attentive to your husband's needs. Your feedback means a lot to us, and we remain committed to providing compassionate and efficient care." This will be passed onto the carers .
I was given three specific time slots and four named carers. The reality was very different - some very late arrivals or very early arrivals. Multiple carers, possibly 20 plus! Certainly, many more than four named. Some carers very willing to assist and asked what else could be done - others did minimum required. A great deal of time spent on recording during the visit by some.
Thank you for your feedback. I'm sorry to hear that your experience did not match the arrangements you were given. The large number of different carers, inconsistent visit times, and variation in the level of assistance provided are clearly not in line with the agreed plan. We will review the...
I have found all the carers I have dealt with very satisfactory, and very helpful. Also friendly.
Thank you for your kind feedback. We're delighted to hear that you've found all the carers you've dealt with to be satisfactory, helpful, and friendly. Your words mean a lot to us and will be shared with the team. We're committed to continuing to provide the same level of care and support.
The service is usually fine, but recently, I've noticed the timekeeping has slipped. My mother must have her medication on time, 8 hours apart, when the breakfast call slips to late morning, this affects when her medication is given also. I know you can't make her get out of bed if she doesn't want to, but if she stays in bed all day, it affects her mobility. She needs to walk around, so please encourage her to get up.
Thank you for reaching out and for your feedback. We appreciate your concerns and understand the importance of keeping to a consistent schedule for your mother's medication and mobility. We will do our best to ensure that the morning visits remain timely so that her medication routine is not...
I never know the time carers are coming which makes it very difficult for my daughter to take me out in the car or for me to use my mobility scooter. For instance she took me to York shopping on Thursday. My carers have been coming roughly between 4 pm, 4:30 pm or 5 pm. On this date our phone went at 3 pm in York. We said we would be back 1 and a half hours later. On arriving back home in Pocklington phoned Lotus to tell them what had happened and they said they would let the carer know and ask her to visit later but she never came. I know they are very busy and rushed off their feet.
Thank you for reaching out and for your understanding of how busy our carers are. We sincerely apologise for the missed visit and for any inconvenience this has caused you and your daughter. We appreciate you notifying us in advance, and it's disappointing to hear that the message did not reach the...
After some issues with timings initially, Lotus Home Care Hull now attend at similar times each day which my dad appreciates. Staff are friendly, polite, caring. There was some duplication with both myself and the staff ordering and collecting medication for dad but this is now sorted and Lotus take full responsibility for ordering and collecting medication which is one less job for me and much appreciated. Thank you .
It's great to hear that the timing issues have been resolved and that your dad is receiving consistent care. We're also pleased that the medication ordering and collection process is now streamlined, making things easier for you. Your kind words about our staff's friendliness and care mean a lot. Thank you for your feedback.
Good overall. Giving medication each day. Polite and courteous.
Thank you for your feedback. I'm glad to hear everything is going well. Please let me know if there's anything more I can do to improve or assist further!
We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members.
We found the uncertainty about when to expect the visit or lack of attention to times indicated was sometimes inconvenient.
However, the help over the whole period (of six weeks) served to lessen the load on myself and on my wife. I am progressing slowly and regaining strength. Thank you.
It sounds like you received good care overall, which is great to hear, especially considering it was arranged through the NHS. Your feedback highlights both positive aspects and areas for improvement, which can be helpful for the service to fine tune its approach. It's understandable that the...
It has been a good experience.
I'm so glad to hear that his care has been a positive experience. It must be such a relief to feel confident in the support and care he's receiving and continue to receive. This will be passed to the carers.
I have been very well looked after by the staff for care and support. This has helped me recover my mobility.
I'm so glad to hear that you've received such great care and support from the staff, and that it has helped you recover your mobility. It's wonderful to know you're making progress!
The care package for my mother-in-law was provided at very short notice when she was discharged from Hull Royal Infirmary back to her apartment. The staff from Lotus Home care provided an excellent service in very difficult and, at times, very awkward circumstances. Much admiration from myself and wife, especially for the manager, in coping, at times late into the evening and weekends, with a rapidly changing series of events.
Thank you so much for your kind words. We are truly grateful for your recognition. It was our priority to ensure your mother-in-law received the care and support she needed during such a challenging time. We are glad that our team, especially the manager, could assist in such difficult...
Call times being changed during the day- not notified - causing meal times to be interrupted or delayed - as a diabetic, this can have a detrimental effect.
Staff polite, on the whole, but overseas staff tend to talk in their own language instead of English to interact and provide social contact.
Thank you for your feedback. I understand that the timing of calls has been causing some issues, with gaps between calls. This can certainly disrupt daily routines, especially with the challenges you've mentioned, like meal times being affected, which can be concerning with health needs, such as...
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest ReportNews (0)
There are no news items for Lotus Home Care Hull.
Awards / Recognitions (1)
- Recipient: Lotus Home Care LtdDate: Thursday 05 Apr 2018
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Lotus Home Care Hull
How many Carers does Lotus Home Care Hull employ?
Lotus Home Care Hull employs 25 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Hull to verify any information. View our terms and conditions. Lotus Home Care Hull has a Basic Service - more info.