Lotus Home Care Hull

Unit 17, Newlands House, Inglemire Lane, Hull HU6 7TQ
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9.2 16 Reviews
  • Lotus Home Care Hull, Hull
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Care Provided by Lotus Home Care Hull

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.65

These prices are only a guideline, please contact Lotus Home Care Hull to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Kayleigh Birkett (Registered Manager)
Are you the Owner/Manager of Lotus Home Care Hull? View your Advertising Options

Lotus Home Care Hull Reviews (16)

9.2

Lotus Home Care Hull has a Review Score of 9.2 (9.239) out of 10, based on 16 reviews in the last 2 years.
Over all time Lotus Home Care Hull has 16 reviews.

Overall Experience
  • 7
  • 6
  • 2
  • 1
  • 0
Date Published
  • 16
  • 7
  • 16
  • 16
  • 0
Reviewer Connection to Lotus Home Care Hull
  • 7
  • 4
  • 3
  • 1
  • 1
Total of 16, showing 1-16
Review from June R (Wife of Client) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were wonderful, compassionate, and cheerful. they were without doubt extremely knowledgeable. They were always on time and were very comforting people to have in my house.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you so much for your kind words. We're delighted to hear that you found our carers to be compassionate, knowledgeable, and dependable. It's wonderful to know they brought comfort and positivity…read more
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Review from L W (Daughter of Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lot better than the other lot were.
Seem to be late a lot.
Seem to leave before the time is up on a regular basis.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thanks for the feedback. Glad to hear things are a lot better compared to before.I'll make sure to address the lateness and early finishes with the team so we can keep the standards consistent.
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Review from D P (Client) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Usually very good.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your kind words , we are glad things are going well
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Review from Penny A (Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all lovely. Treat you with dignity. They always ask me how I am and have you slept well?
When they helped me to get dressed they have a little chat with me.
They're friendly, professional, caring and sometimes funny!
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you so much for your kind words. We're really glad to hear that the carers are making you feel respected and cared for. It's wonderful to know they take the time to check in with you, have a…read more
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Review from I R (Wife of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly, kind and efficient, mindful of the needs that my husband requires.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
"Thank you so much for your kind words. We're delighted to hear that our carers have been friendly, kind, and attentive to your husband's needs. Your feedback means a lot to us, and we remain…read more
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Review from I W (Client) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I was given three specific time slots and four named carers. The reality was very different - some very late arrivals or very early arrivals. Multiple carers, possibly 20 plus! Certainly, many more than four named. Some carers very willing to assist and asked what else could be done - others did minimum
required. A great deal of time spent on recording during the visit by some.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your feedback. I'm sorry to hear that your experience did not match the arrangements you were given. The large number of different carers, inconsistent visit times, and variation in the…read more
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Review from B B (Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the carers I have dealt with very satisfactory, and very helpful. Also friendly.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your kind feedback. We're delighted to hear that you've found all the carers you've dealt with to be satisfactory, helpful, and friendly. Your words mean a lot to us and will be shared…read more
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Review from Suzy H (Daughter of Client) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The service is usually fine, but recently, I've noticed the timekeeping has slipped. My mother must have her medication on time, 8 hours apart, when the breakfast call slips to late morning, this affects when her medication is given also. I know you can't make her get out of bed if she doesn't want
to, but if she stays in bed all day, it affects her mobility. She needs to walk around, so please encourage her to get up.
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for reaching out and for your feedback. We appreciate your concerns and understand the importance of keeping to a consistent schedule for your mother's medication and mobility. We will do…read more
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Review from Shirley S (Client) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I never know the time carers are coming which makes it very difficult for my daughter to take me out in the car or for me to use my mobility scooter. For instance she took me to York shopping on Thursday. My carers have been coming roughly between 4 pm, 4:30 pm or 5 pm. On this date our phone went at
3 pm in York. We said we would be back 1 and a half hours later. On arriving back home in Pocklington phoned Lotus to tell them what had happened and they said they would let the carer know and ask her to visit later but she never came. I know they are very busy and rushed off their feet.
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for reaching out and for your understanding of how busy our carers are. We sincerely apologise for the missed visit and for any inconvenience this has caused you and your daughter. We…read more
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Review from L E (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After some issues with timings initially, Lotus Home Care Hull now attend at similar times each day which my dad appreciates. Staff are friendly, polite, caring. There was some duplication with both myself and the staff ordering and collecting medication for dad but this is now sorted and Lotus take
full responsibility for ordering and collecting medication which is one less job for me and much appreciated. Thank you .
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
It's great to hear that the timing issues have been resolved and that your dad is receiving consistent care. We're also pleased that the medication ordering and collection process is now streamlined,…read more
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Review from P D (Son of Client) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good overall. Giving medication each day. Polite and courteous.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your feedback. I'm glad to hear everything is going well. Please let me know if there's anything more I can do to improve or assist further!
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Review from I C (Client) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the care was very good (especially as it was free, arranged through the NHS).
We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members.
We found
the uncertainty about when to expect the visit or lack of attention to times indicated was sometimes inconvenient.
However, the help over the whole period (of six weeks) served to lessen the load on myself and on my wife. I am progressing slowly and regaining strength. Thank you.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
It sounds like you received good care overall, which is great to hear, especially considering it was arranged through the NHS. Your feedback highlights both positive aspects and areas for improvement,…read more
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Review from C B (Wife of Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a good experience.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
I'm so glad to hear that his care has been a positive experience. It must be such a relief to feel confident in the support and care he's receiving and continue to receive. This will be passed to the…read more
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Review from M B (Client) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well looked after by the staff for care and support. This has helped me recover my mobility.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
I'm so glad to hear that you've received such great care and support from the staff, and that it has helped you recover your mobility. It's wonderful to know you're making progress!
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Review from Philip J (Son-in-law of Client) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care package for my mother-in-law was provided at very short notice when she was discharged from Hull Royal Infirmary back to her apartment. The staff from Lotus Home care provided an excellent service in very difficult and, at times, very awkward circumstances. Much admiration from myself and wife,
especially for the manager, in coping, at times late into the evening and weekends, with a rapidly changing series of events.
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you so much for your kind words. We are truly grateful for your recognition. It was our priority to ensure your mother-in-law received the care and support she needed during such a challenging…read more
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Review from H S (Wife of Client) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally ok. Timing of calls causing problems - AM calls finishing at 9:30 am, then lunch call at 11:30 (2hrs later) then tea call 3:30 pm and night call at 9:30 pm - not spaced regularly through the day. Most staff use equipment properly - not all staff know how to use all equipment.
Call times being
changed during the day- not notified - causing meal times to be interrupted or delayed - as a diabetic, this can have a detrimental effect.
Staff polite, on the whole, but overseas staff tend to talk in their own language instead of English to interact and provide social contact.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Hull
Thank you for your feedback. I understand that the timing of calls has been causing some issues, with gaps between calls. This can certainly disrupt daily routines, especially with the challenges…read more
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Current Review Score: 9.2 (9.239)

Overview of Review Score

The Review Score of 9.2 (9.239) out of 10 for Lotus Home Care Hull is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.239 for Lotus Home Care Hull is calculated as follows: ( (43 Excellents x 5) + (31 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 92 Ratings = 4.239
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Hull is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Lotus Home Care Hull

What Type of Services does Lotus Home Care Hull offer?

Lotus Home Care Hull offers Home Care.

How many Carers does Lotus Home Care Hull employ?

Lotus Home Care Hull employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Hull to verify any information. View our terms and conditions. Lotus Home Care Hull has an Basic Service - more info.