Lotus Home Care Barnsley

Business Innovation Centre, Innovation Way, Wilthorpe, Barnsley S75 1JL
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8.4 24 Reviews
  • Lotus Home Care Barnsley, Barnsley
Lotus Home Care provide a friendly and attentive home care service to people living in Barnsley.

Their team of skilled and professional care staff provide personalised care to people living in their own homes in the local community. They offer a range of care services that are tailored to the needs of each service user.

The services they can provide include assistance with washing, food preparation, dressing and medication management.

Care staff are experienced to provide companionship, support with cooking and a respite service.

They have their own in-house trusted assessor and work closely alongside occupational therapists.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.65

These prices are only a guideline, please contact Lotus Home Care Barnsley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lisa Hoyle (Registered Manager)

Lotus Home Care Barnsley Reviews (24)

8.4

Lotus Home Care Barnsley has a Review Score of 8.4 (8.449) out of 10, based on 7 reviews in the last 2 years.
Over all time Lotus Home Care Barnsley has 24 reviews.

Overall Experience
  • 11
  • 10
  • 3
  • 0
  • 0
Date Published
  • 24
  • 7
  • 7
  • 7
  • 17
Reviewer Connection to Lotus Home Care Barnsley
  • 11
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Andrew P (Son of Client) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was, and is, very independent and totally against having care but the situation became critical and the decision was made. Right up until it happened, she said she was fine without care.


On the first day of care, I arrived an hour later and the improvement was unbelievable; she was sitting up

reading, watching the TV with her hair done. This improvement has continued throughout her care and I feel the carers are the main reason she is alive. She loves all of the carers and sees them as new friends. We could not be happier, thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan T (Son of Client) published on 10 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team look after both my mum 92 and my dad 91, my mum has mobility challenges and my dad has Alzheimer's. The team have been helping with my parents now for 3 months and they have risen to every challenge even as they have changed, from taking my dad to visit my mum in hospital, the cleaner we were
using has recently become ill and the care team have now stepped in. We have 2 main carers only both of whom have formed great relationships with my parents and always happy to go above and beyond to help. I cannot speak highly enough of the carers and the company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Terry W (Husband of Client) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Lotus for several months now, all of the staff both carers and office staff are very professional, friendly and approachable.
Any issues and suggestions for improvements to the care are discussed and put into place quickly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gary E (Son of Client) published on 19 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother requires care at home and does not want to move into a care home. Lotus Home Care came and visited as and provide a dozen with comfort that my mother would be able to live at home independently and that they would come in as per her requirements and keep an eye on her. My mother is very happy
with the level of service. The carers are very friendly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.449)

Overview of Review Score

The Review Score of 8.4 (8.449) out of 10 for Lotus Home Care Barnsley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.949 for Lotus Home Care Barnsley is calculated as follows: ( (10 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 39 Ratings = 3.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Barnsley is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Denise

Denise Kirkland

Job Title: Registered Manager Joined: 2019

I have worked in care for over 10 years, I started working with children and then moved into adult social care.


I started as a care co-ordinator and worked my way up to Registered Manager within a short space of time, this was down to my regional manager at the time who put a lot of faith in me and encouraged me to be the best version of myself. I love to see people happy and thriving at home and I am a strong believer that home is where the heart is. My main job role is maintaining a safe and compliant service and aiming to exceed expectations. There is no better feeling than seeing not only a service user smile but also seeing family happy with the care we are providing.

Claire

Claire Maguire

Job Title: HR & Finance Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Barnsley to verify any information. View our terms and conditions. Lotus Home Care Barnsley has an Enhanced Service - more info.