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Congress House, 61 Cromwell Road, Southampton, SO15 2JE
View Full Details of OneCare SouthamptonLatest Reviews for OneCare Southampton
18 August 2025
The care I received was amazing. The girls were always on time and treated me with respect. I had collar care, I was always pleased to see them as I knew, when they left, I would be comfortable until they came the next day. This is an excellent service and I can not praise it more. Highly recommended.
18 July 2025
Get cameras & back up videos! My mum was dropped from the commode. One care said it was an assisted drop to the floor. When someone shouts and you hear a bang, it's not assisted. Mum is epileptic and the bed rails where left down on numerous occasions. The bed controller was left out of her reach, so she couldn't sit up or lay back, her glasses and TV remote being left out of reach. Carers not timing seizures and often saying they didn't know what to do, after we had been told they had training. This left us unsure whether mum needed her rescue medication. The front door was left not only unlocked, but open (no one else was home) and anyone could have walked in. A carer left the room when mum sat on the commode having a seizure. We kept finding medication in her bed. We had 2 meetings with the manager and owner and they like to use all the spin words, not to mention when we said it felt like the carers where being rushed, the owner told us this annoyed her! Avoid One Care!
18 July 2025
This is for my wife. My wife has Multiple Sclerosis which she has had this for many years. She is wheelchair bound and can't walk. In December she had a fall from her wheelchair and broke her right leg. December 2023 she had a stroke and still has not fully recovered from this. She is also partially blind. I myself am 85years old and I cant do a lot, even though I try ! However, the carers are brilliant with her. They show lots of respect and dignity which I am forever grateful for. We give the carers 10/10 All the staff and management of ONE CARE we give 100% Thank you all
11 July 2025
All carers and the office/admin staff have been so amazing meeting our needs and helping us navigate the care systems. From the face to face contact and the office staff have all been amazing. Always happy to help out with queries or questions
08 July 2025
One Care severely inadequate (Get cameras if you use them) Use this company at your own risk, or the risk or your loved ones. We had a meeting at our home only a few weeks ago (12th June 2025) with the owner and registered manager of One Care, this was to discuss various irregularities and safety concerns with the level of care. We talked through the various mistakes and some major safety concerns, such as, the many occasions the sides of the bed were left down, That could have led to her falling out of bed if she had a seizure, we discussed the safety concern with my mother in-law falling from the commode due to the carers not placing her on it correctly, (The registered manager called this a "assisted fall" I was there at the time and it was a fall. We also discussed the occasion the hoist was dropped on her.
30 June 2025
Professional and sympathetic service where the care is focused on my needs. I do not feel any judgement from my carers and feel respected always. Carers are thorough with the tasks they complete for me.
19 June 2025
I have been receiving support from OneCare since July 2023. I am happy with the overall care and support I am receiving. The carers that visit respect my decisions on how I would like my care to be delivered.
26 November 2024
Fantastic company. They long-term, looked after my father who had dementia and was bedbound. Total dignity and respect. Now they help look after my mother. She enjoys her visits very much. Very professional and lovely people. A star.
07 May 2024
Excellent service provided. The management and care staff have gone the extra mile in the care they have provided my father over the past 5 months in which they have been involved in his care so thank you.
06 February 2024
I have had care from OneCare since 2019 and it has been very good. Very professional and respectful. They always ask how I am and respect my dignity. The office staff always listen to what I have to say and sort out any issues I have. A very professional company.
10 January 2024
My husband is very happy with his care, has a laugh and jokes with his carers and looks forward to them coming. They are always courteous, cheerful, very willing and take really good care of him, helping him with any new requirements, and checking with me if they are not sure what he requires. He always feels better for the visit. If we need to change the time because of medical appointments, it is never an issue. We are both very grateful for all that OneCare do for us and for the cheerful visitors every day.
10 August 2023
My sister was discharged from the hospital in May, and I engaged OneCare to replace a previous company to provide four visits a day. I have not been disappointed, as the care provided has been excellent. It is wonderful to be able to engage with the staff, which was lacking with the previous provider. My sister is extremely pleased with the care she receives. OneCare has gone the extra mile in many ways and even offered to liaise with my sister's GP - something I previously had to do myself. All the staff treat my sister with friendship and dignity. I have no hesitation in recommending OneCare - a really professional company.
17 January 2023
We're very pleased with all services.
08 November 2022
This is a wonderful company, such care and attention to my mother and really friendly and happy staff. They were always on time and didn't skip anything, always asked if they could do anything else. Really top notch company and staff. Wish we could have kept service, but out of our control. Thank you!
06 June 2022
I have received care from OneCare since May 2020. I have got to know the team well. They support me with my day to day personal care and meal preparation. The management team has been supportive and accommodating with my care planning and changes that I have experienced with my mobility. OneCare have also worked closely with the physiotherapy team to support me with mobility assessments and exercises. Overall I am pleased with the service I am receiving.
31 May 2022
I have a good relationship with this provider who currently look after my mother, the team are fantastic and show empathy and care for my mum who has become more dependent on them since recently coming out of hospital.
13 October 2021
I have to say, as a service users wife, the level of care that we receive is exemplary. Every carer/management team that has attended to my husband over the last six months or so are very passionate about their job. They do everything they are asked to do, and more, without any hesitation. We have 8-carers a day, and they all come to us with total respect for us and our home. They are wonderful support for me, and I would have absolutely no hesitation in recommending them to anyone needing a care company.
07 October 2021
The best caring company we ever had to care for my mother-in-law of 96. The manager and his team are what all care companies should aspire to. They are the most caring team and treated my mother with the kindest and professional care. We only wish we could have had them to care for her in her last discharge from the hospital, but the hospital wouldn't allow it, as I know, she would have been treated better.
29 April 2021
I really like when my carers visit me and they always help me with everything I need. They are all very friendly and talk to my family about anything that I need. I would recommend the company to anyone.
29 April 2021
I have been with OneCare for the past four years. I have received a great service in that time. All the carers are friendly and polite. I have got to know the management of the company very well also, who are always professional and supportive. Over time my mobility has become worse, I now spend my time at home. Its always nice to see a friendly face to have a conversation with.
Latest Reviews for OneCare Southampton
18 August 2025
The care I received was amazing. The girls were always on time and treated me with respect. I had collar care, I was always pleased to see them as I knew, when they left, I would be comfortable until they came the next day. This is an excellent service and I can not praise it more. Highly recommended.
18 July 2025
Get cameras & back up videos! My mum was dropped from the commode. One care said it was an assisted drop to the floor. When someone shouts and you hear a bang, it's not assisted. Mum is epileptic and the bed rails where left down on numerous occasions. The bed controller was left out of her reach, so she couldn't sit up or lay back, her glasses and TV remote being left out of reach. Carers not timing seizures and often saying they didn't know what to do, after we had been told they had training. This left us unsure whether mum needed her rescue medication. The front door was left not only unlocked, but open (no one else was home) and anyone could have walked in. A carer left the room when mum sat on the commode having a seizure. We kept finding medication in her bed. We had 2 meetings with the manager and owner and they like to use all the spin words, not to mention when we said it felt like the carers where being rushed, the owner told us this annoyed her! Avoid One Care!
18 July 2025
This is for my wife. My wife has Multiple Sclerosis which she has had this for many years. She is wheelchair bound and can't walk. In December she had a fall from her wheelchair and broke her right leg. December 2023 she had a stroke and still has not fully recovered from this. She is also partially blind. I myself am 85years old and I cant do a lot, even though I try ! However, the carers are brilliant with her. They show lots of respect and dignity which I am forever grateful for. We give the carers 10/10 All the staff and management of ONE CARE we give 100% Thank you all
11 July 2025
All carers and the office/admin staff have been so amazing meeting our needs and helping us navigate the care systems. From the face to face contact and the office staff have all been amazing. Always happy to help out with queries or questions
08 July 2025
One Care severely inadequate (Get cameras if you use them) Use this company at your own risk, or the risk or your loved ones. We had a meeting at our home only a few weeks ago (12th June 2025) with the owner and registered manager of One Care, this was to discuss various irregularities and safety concerns with the level of care. We talked through the various mistakes and some major safety concerns, such as, the many occasions the sides of the bed were left down, That could have led to her falling out of bed if she had a seizure, we discussed the safety concern with my mother in-law falling from the commode due to the carers not placing her on it correctly, (The registered manager called this a "assisted fall" I was there at the time and it was a fall. We also discussed the occasion the hoist was dropped on her.
30 June 2025
Professional and sympathetic service where the care is focused on my needs. I do not feel any judgement from my carers and feel respected always. Carers are thorough with the tasks they complete for me.
19 June 2025
I have been receiving support from OneCare since July 2023. I am happy with the overall care and support I am receiving. The carers that visit respect my decisions on how I would like my care to be delivered.
26 November 2024
Fantastic company. They long-term, looked after my father who had dementia and was bedbound. Total dignity and respect. Now they help look after my mother. She enjoys her visits very much. Very professional and lovely people. A star.
07 May 2024
Excellent service provided. The management and care staff have gone the extra mile in the care they have provided my father over the past 5 months in which they have been involved in his care so thank you.
06 February 2024
I have had care from OneCare since 2019 and it has been very good. Very professional and respectful. They always ask how I am and respect my dignity. The office staff always listen to what I have to say and sort out any issues I have. A very professional company.
10 January 2024
My husband is very happy with his care, has a laugh and jokes with his carers and looks forward to them coming. They are always courteous, cheerful, very willing and take really good care of him, helping him with any new requirements, and checking with me if they are not sure what he requires. He always feels better for the visit. If we need to change the time because of medical appointments, it is never an issue. We are both very grateful for all that OneCare do for us and for the cheerful visitors every day.
10 August 2023
My sister was discharged from the hospital in May, and I engaged OneCare to replace a previous company to provide four visits a day. I have not been disappointed, as the care provided has been excellent. It is wonderful to be able to engage with the staff, which was lacking with the previous provider. My sister is extremely pleased with the care she receives. OneCare has gone the extra mile in many ways and even offered to liaise with my sister's GP - something I previously had to do myself. All the staff treat my sister with friendship and dignity. I have no hesitation in recommending OneCare - a really professional company.
17 January 2023
We're very pleased with all services.
08 November 2022
This is a wonderful company, such care and attention to my mother and really friendly and happy staff. They were always on time and didn't skip anything, always asked if they could do anything else. Really top notch company and staff. Wish we could have kept service, but out of our control. Thank you!
06 June 2022
I have received care from OneCare since May 2020. I have got to know the team well. They support me with my day to day personal care and meal preparation. The management team has been supportive and accommodating with my care planning and changes that I have experienced with my mobility. OneCare have also worked closely with the physiotherapy team to support me with mobility assessments and exercises. Overall I am pleased with the service I am receiving.
31 May 2022
I have a good relationship with this provider who currently look after my mother, the team are fantastic and show empathy and care for my mum who has become more dependent on them since recently coming out of hospital.
13 October 2021
I have to say, as a service users wife, the level of care that we receive is exemplary. Every carer/management team that has attended to my husband over the last six months or so are very passionate about their job. They do everything they are asked to do, and more, without any hesitation. We have 8-carers a day, and they all come to us with total respect for us and our home. They are wonderful support for me, and I would have absolutely no hesitation in recommending them to anyone needing a care company.
07 October 2021
The best caring company we ever had to care for my mother-in-law of 96. The manager and his team are what all care companies should aspire to. They are the most caring team and treated my mother with the kindest and professional care. We only wish we could have had them to care for her in her last discharge from the hospital, but the hospital wouldn't allow it, as I know, she would have been treated better.
29 April 2021
I really like when my carers visit me and they always help me with everything I need. They are all very friendly and talk to my family about anything that I need. I would recommend the company to anyone.
29 April 2021
I have been with OneCare for the past four years. I have received a great service in that time. All the carers are friendly and polite. I have got to know the management of the company very well also, who are always professional and supportive. Over time my mobility has become worse, I now spend my time at home. Its always nice to see a friendly face to have a conversation with.