OneCare Southampton

Congress House, 61 Cromwell Road, Southampton SO15 2JE
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9.4 47 Reviews
  • OneCare Southampton, Southampton
OneCare Southampton, rated 'good' by the Care Quality Commission (CQC) in October 2017, provides a broad range of care services designed to help adults live independently and comfortably in their own homes.

Support is available for adults over the age of 18 who need any level of care and support.
OneCare also offers prompt assistance for arranging safe hospital discharges or post-hospitalisation care.

The management team at OneCare, with a combined experience of over 70 years in Health and Social Care, ensures that clients are in capable hands.

The care planning at OneCare Southampton is individual-centric, involving personalised care plans created through thorough assessments and regular reviews to maintain the suitability of the care.
The team works in close partnership with the client, their family (if requested), and other healthcare professionals to secure the best care outcomes, focusing on person-centred and goal-oriented care plans.

Prospective clients are invited to arrange a free, no-obligation assessment to identify their care needs.
OneCare is committed to an ethos of not overselling care, ensuring that the services offered or provided are customised to best suit the client's needs.

OneCare Southampton guarantees that all staff undergo extensive background checks and receive training that surpasses the standard regulatory requirements.

Moreover, the service features in-house training programmes led by trainers accredited in Hampshire.

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Care Provided by OneCare Southampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • OneCare Group UK Ltd
  • Person in charge
  • Luke Maidment (Registered Manager)

Funding & Fees Guide for OneCare Southampton

  • Prices

  • From £26.00 per hour for Domiciliary Care.
    From £1100 per week for Live-In Care.

  • All fees are based on individual assessment.

OneCare Southampton Reviews (47)

Total of 47, showing 1-20
9.4

OneCare Southampton has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years. Over all time OneCare Southampton has 47 reviews.

Overall Experience

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Date Published

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Review from A W (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company. They long-term, looked after my father who had dementia and was bedbound. Total dignity and respect. Now they help look after my mother. She enjoys her visits very much. Very professional and lovely people. A star.

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Review from Jane D (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided. The management and care staff have gone the extra mile in the care they have provided my father over the past 5 months in which they have been involved in his care so thank you.

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Review from Zachary W (Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had care from OneCare since 2019 and it has been very good. Very professional and respectful.
They always ask how I am and respect my dignity. The office staff always listen to what I have to say and sort out any issues I have.
A very professional company.

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Review from Pam M (Wife of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy with his care, has a laugh and jokes with his carers and looks forward to them coming. They are always courteous, cheerful, very willing and take really good care of him, helping him with any new requirements, and checking with me if they are not sure what he requires. He always
feels better for the visit.
If we need to change the time because of medical appointments, it is never an issue.
We are both very grateful for all that OneCare do for us and for the cheerful visitors every day.

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Review from John W (Brother of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was discharged from the hospital in May, and I engaged OneCare to replace a previous company to provide four visits a day. I have not been disappointed, as the care provided has been excellent. It is wonderful to be able to engage with the staff, which was lacking with the previous provider.
My sister is extremely pleased with the care she receives. OneCare has gone the extra mile in many ways and even offered to liaise with my sister's GP - something I previously had to do myself. All the staff treat my sister with friendship and dignity. I have no hesitation in recommending OneCare - a really professional company.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your kind review. It is a pleasure to assist your sister and yourself however we can. I am pleased to hear that you are happy with the service being provided.


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Review from J W (Wife of Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very pleased with all services.

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Review from J S (Daughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful company, such care and attention to my mother and really friendly and happy staff. They were always on time and didn't skip anything, always asked if they could do anything else. Really top notch company and staff. Wish we could have kept service, but out of our control. Thank you!

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your kind review. Your Mother, yourself, and the rest of the family were a pleasure.


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Review from Stuart B (Client) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from OneCare since May 2020. I have got to know the team well. They support me with my day to day personal care and meal preparation. The management team has been supportive and accommodating with my care planning and changes that I have experienced with my mobility.
OneCare have
also worked closely with the physiotherapy team to support me with mobility assessments and exercises. Overall I am pleased with the service I am receiving.

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Review from Donna R (Daughter of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a good relationship with this provider who currently look after my mother, the team are fantastic and show empathy and care for my mum who has become more dependent on them since recently coming out of hospital.

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Review from Amanda H (Wife of Client) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say, as a service users wife, the level of care that we receive is exemplary.
Every carer/management team that has attended to my husband over the last six months or so are very passionate about their job. They do everything they are asked to do, and more, without any hesitation. We have
8-carers a day, and they all come to us with total respect for us and our home.
They are wonderful support for me, and I would have absolutely no hesitation in recommending them to anyone needing a care company.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you so much for your kind review. I am pleased to hear that you are happy with the service being provided by OneCare.
From our point of view, it is always nice to see your husband and yourself.
If ever there is anything else we can do to assist either of you, please do not hesitate to contact us.


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Review from Ann B (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best caring company we ever had to care for my mother-in-law of 96. The manager and his team are what all care companies should aspire to.
They are the most caring team and treated my mother with the kindest and professional care. We only wish we could have had them to care for her in her last
discharge from the hospital, but the hospital wouldn't allow it, as I know, she would have been treated better.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for submitting a review and the kind words. It was a pleasure to provide care, and your mother-in-law was very popular amongst the staffing team, and dealings with yourself and your husband were always positive.


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Review from Josephine D (Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like when my carers visit me and they always help me with everything I need. They are all very friendly and talk to my family about anything that I need. I would recommend the company to anyone.

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Review from Brian D (Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with OneCare for the past four years. I have received a great service in that time. All the carers are friendly and polite. I have got to know the management of the company very well also, who are always professional and supportive. Over time my mobility has become worse, I now spend my
time at home. Its always nice to see a friendly face to have a conversation with.

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Review from Susan M (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers always know the right thing to say if I find myself struggling with mobility or low in mood. I cannot thank the team enough for the support I receive. I am always made to feel credible, and always feel well respected when the carers listen to how I would like my care to be completed and offer
me plenty of choice throughout the jobs they do for me. They are particularly supportive when working with the local nursing team regarding my ongoing treatment.

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Review from Cecilia A (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had care provided by Onecare for some time and have always found my carers to be professional, knowledgable and very friendly. I have a good relationship with the management team also, they often visit to review my care.
I am sometimes low in mood due to the pain in my legs, I am grateful for
the patience my carers show when providing my care.

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Review from Ian M (Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service I receive. All of the carers that visit me are friendly and polite. I enjoy their visits as I look forward to having somebody to talk to. My carers also make sure I have taken my medication and check I am eating a well-balanced diet to help control my diabetes.

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Review from Mark D (Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service being provided. The care team are always professional and treat me with respect. The carers always promote my independence and offer me plenty of choice when transferring me.

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Review from Berenice W (Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Onecare Southampton since May 2018 and I am delighted with the service I receive. I have got to know the team well and they understand what I need. I receive a number of their services regularly which include, help with my personal care, my weekly shopping and a weekly
domestic visit to help me maintain my flat. I would highly recommend Onecare Southampton to anybody looking for a similar service.

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Review from Michael C (Son of Client) published on 4 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received was excellent and all the helpers were very nice when I saw them. My mum said that they always helped her with everything she needed. I do not know how much the care cost so cannot comment on that.

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Review from B W (Husband of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We never know which carers are coming to help get my wife up or help to move my wife to the bedroom in the evening. But she is always treated with care and consideration.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for taking the time to leave us a review and I am glad to hear that you feel that your wife is treated with care and consideration by the team. I will be in contact with you to discuss the other comments in your review as from my auditing of the care you receive, I can see that you have the same care team on a templated basis; therefore I would like to discuss what else we would be able to do to help in this matter.


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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for OneCare Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for OneCare Southampton is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for OneCare Southampton is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Luke Maidment

Job Title: Registered Manager

Joined: 2017

With over twenty years of experience in the health and social care sector, my career has spanned a diverse range of sectors and client demographics.


Ascending from entry-level positions to managerial roles, I have developed an extensive understanding of the multifaceted challenges encountered at each level.
My approach involves active collaboration with clients and staff to effectively address these issues.


My dedication to delivering exceptional service is rooted in a philosophy of person-centred care.


I engage closely with my team to ensure that each individual has clear, attainable goals, tailored to their unique circumstances, regardless of age or health condition.


I advocate for transparency in service delivery, ensuring that everyone involved is informed about the aspects of an individual's care at all times.


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Navdeep Giany

Job Title: Nominated Individual

Joined: 2016

I began my journey in health and social care at 18, providing frontline care and support to a diverse group of service users with various needs and abilities.


This experience has given me a deep understanding of the daily complexities faced by those requiring care and support.


As I expanded my knowledge and skills, collaborating closely with health professionals and social services, I have successfully implemented systems and procedures within our organisation.


These ensure the delivery of a dynamic, well-led, and responsive service to all our service users.


My focus is on supporting our registered manager and the care delivery team daily, enabling them to provide the highest standard of care while ensuring continuity.


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Sandeep Giany

Job Title: Office Administrator

Joined: 2016

Joining OneCare as an apprentice offered me the chance to learn about health and social care. Studying while working enabled me to acquire diplomas in Health and Social Care and Business Management.


The Senior Management Team at OneCare has provided substantial support for my development, and their knowledge has been instrumental in enhancing my learning every day.


My experience includes fieldwork, regular training, and exposure to various care settings, including Live-In Care, Domiciliary Care, and Support Work.

Regularly working in a dual role allows us at OneCare to stay connected with our clients, monitor the support they receive, and implement necessary changes promptly.


Frequently Asked Questions about OneCare Southampton

What Type of Services does OneCare Southampton offer?

OneCare Southampton offers Home Care.

How many Carers does OneCare Southampton employ?

OneCare Southampton employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OneCare Southampton to verify any information. View our terms and conditions. OneCare Southampton has an Enhanced Service – more info.