OneCare Southampton

Glynis

The care I received was amazing. The girls were always on time and treated me with respect. I had collar care, I was always pleased to see them as I knew, when they left, I would be comfortable until they came the next day. This is an excellent service and I can not praise it more. Highly recommended.

Get cameras & back up videos! My mum was dropped from the commode. One care said it was an assisted drop to the floor. When someone shouts and you hear a bang, it's not assisted. Mum is epileptic and the bed rails where left down on numerous occasions. The bed controller was left out of her reach, so she couldn't sit up or lay back, her glasses and TV remote being left out of reach. Carers not timing seizures and often saying they didn't know what to do, after we had been told they had training. This left us unsure whether mum needed her rescue medication. The front door was left not only unlocked, but open (no one else was home) and anyone could have walked in. A carer left the room when mum sat on the commode having a seizure. We kept finding medication in her bed. We had 2 meetings with the manager and owner and they like to use all the spin words, not to mention when we said it felt like the carers where being rushed, the owner told us this annoyed her! Avoid One Care!

Thank you all

All carers and the office/admin staff have been so amazing meeting our needs and helping us navigate the care systems. From the face to face contact and the office staff have all been amazing. Always happy to help out with queries or questions

Use this company at your own risk, or the risk or your loved ones. We had a meeting at our home only a few weeks ago (12th June 2025) with the owner and registered manager of One Care, this was to discuss various irregularities and safety concerns with the level of care. We talked through the various mistakes and some major safety concerns, such as, the many occasions the sides of the bed were left down, That could have led to her falling out of bed if she had a seizure, we discussed the safety concern with my mother in-law falling from the commode due to the carers not placing her on it correctly, (The registered manager called this a "assisted fall" I was there at the time and it was a fall. We also discussed the occasion the hoist was dropped on her.

Carers are thorough with the tasks they complete for me.

I have been receiving support from OneCare since July 2023. I am happy with the overall care and support I am receiving. The carers that visit respect my decisions on how I would like my care to be delivered.

Fantastic company. They long-term, looked after my father who had dementia and was bedbound. Total dignity and respect. Now they help look after my mother. She enjoys her visits very much. Very professional and lovely people. A star.

Excellent service provided. The management and care staff have gone the extra mile in the care they have provided my father over the past 5 months in which they have been involved in his care so thank you.

A very professional company.

We are both very grateful for all that OneCare do for us and for the cheerful visitors every day.

My sister was discharged from the hospital in May, and I engaged OneCare to replace a previous company to provide four visits a day. I have not been disappointed, as the care provided has been excellent. It is wonderful to be able to engage with the staff, which was lacking with the previous provider. My sister is extremely pleased with the care she receives. OneCare has gone the extra mile in many ways and even offered to liaise with my sister's GP - something I previously had to do myself. All the staff treat my sister with friendship and dignity. I have no hesitation in recommending OneCare - a really professional company.

We're very pleased with all services.

This is a wonderful company, such care and attention to my mother and really friendly and happy staff. They were always on time and didn't skip anything, always asked if they could do anything else. Really top notch company and staff. Wish we could have kept service, but out of our control. Thank you!

OneCare have also worked closely with the physiotherapy team to support me with mobility assessments and exercises. Overall I am pleased with the service I am receiving.

I have a good relationship with this provider who currently look after my mother, the team are fantastic and show empathy and care for my mum who has become more dependent on them since recently coming out of hospital.

They are wonderful support for me, and I would have absolutely no hesitation in recommending them to anyone needing a care company.

They are the most caring team and treated my mother with the kindest and professional care. We only wish we could have had them to care for her in her last discharge from the hospital, but the hospital wouldn't allow it, as I know, she would have been treated better.

I really like when my carers visit me and they always help me with everything I need. They are all very friendly and talk to my family about anything that I need. I would recommend the company to anyone.