All fees are based on individual assessment.
These prices are only a guideline, please contact OneCare Southampton to find out the exact price for your requirements.
OneCare Southampton has a Review Score of 9.1 (9.119) out of 10, based on 11 reviews in the last 2 years. Over all time OneCare Southampton has 54 reviews.
Review from Valerie H (Client) published on 18 August 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you so much for your kind and heartfelt words. We're truly delighted to hear that you felt respected, comfortable, and well cared for during your time with us. It means the world to our team to know that their punctuality, compassion, and dedication made such a positive difference in your daily routine. Your recommendation is deeply appreciated, and we'll be sure to pass on your lovely feedback to the carers involved-they'll be thrilled to know they've had such an impact. Wishing you continued comfort and wellbeing
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Review from J K (Son of Client) published on 18 July 2025
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
We're sorry your experience with OneCare didn't meet expectations. We take all feedback seriously, especially regarding safety. Over the 14 months of care, we acknowledged mistakes and held meetings, including one on June 12, 2025, to agree on actions moving forward. The decision to issue 14 days' notice wasn't an attempt to avoid responsibility but to allow a fresh start with a new provider. Regarding the seizure episode, the carer left briefly to get help, which was addressed, and the carer received further training. While we value feedback, it's crucial to report concerns promptly. We were often only made aware of issues retrospectively, which limited our ability to address them in real-time. We understand emotions run high, but we aim for balanced, fair representations of events. We remain committed to continuous improvement and welcome further dialogue through the local authority or CQC.
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Review from Tony A (Husband of Client) published on 18 July 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you so much for your kind and heartfelt review. We are truly touched by your words. It's an honor for us to be able to support your wife and ensure she receives the care and dignity she deserves. We understand how challenging it can be for both of you, and we are grateful for the trust you've placed in our team. Our carers are dedicated to providing the best possible support, and your recognition means the world to them. We also want to express our deep gratitude for your strength and resilience in this journey. We will continue to do everything we can to help make life easier for both you and your wife. Your feedback is truly appreciated, and we are committed to maintaining the highest standards of care. Thank you again for your kind words.
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Review from N P (Granddaughter of Client) published on 11 July 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind review, we are happy to hear that you have been happy with the service provided by OneCare thus far. It has always been a pleasure with yourself and your family.
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Review from D K (Son-in-law of Client) published on 8 July 2025
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
We're sorry your experience with OneCare didn't meet expectations. We take all feedback seriously, especially regarding safety. Over the 14 months of care, we acknowledged mistakes and held meetings, including one on June 12, 2025, to agree on actions moving forward. The decision to issue 14 days' notice wasn't an attempt to avoid responsibility but to allow a fresh start with a new provider. Regarding the seizure episode, the carer left briefly to get help, which was addressed, and the carer received further training. While we value feedback, it's crucial to report concerns promptly. We were often only made aware of issues retrospectively, which limited our ability to address them in real-time. We understand emotions run high, but we aim for balanced, fair representations of events. We remain committed to continuous improvement and welcome further dialogue through the local authority or CQC.
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Treated with Dignity
Value for Money
Review from Sanjay G (Client) published on 30 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind review. I am glad to hear that you are so happy with the service being provided to you.
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Review from P A (Client) published on 19 June 2025
Submitted via Website •
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5.0 out of 5
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Review from A W (Daughter of Client) published on 26 November 2024
Submitted via Website •
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5.0 out of 5
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Review from Jane D (Daughter of Client) published on 7 May 2024
Submitted via Website •
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5.0 out of 5
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Review from Zachary W (Client) published on 6 February 2024
Submitted via Website •
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5.0 out of 5
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Review from Pam M (Wife of Client) published on 10 January 2024
Submitted via Website •
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5.0 out of 5
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Review from John W (Brother of Client) published on 10 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind review. It is a pleasure to assist your sister and yourself however we can. I am pleased to hear that you are happy with the service being provided.
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Review from J W (Wife of Client) published on 17 January 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from J S (Daughter of Client) published on 8 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind review. Your Mother, yourself, and the rest of the family were a pleasure.
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Review from Stuart B (Client) published on 6 June 2022
Submitted via Website •
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5.0 out of 5
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Review from Donna R (Daughter of Client) published on 31 May 2022
Submitted via Website •
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4.0 out of 5
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Review from Amanda H (Wife of Client) published on 13 October 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you so much for your kind review. I am pleased to hear that you are happy with the service being provided by OneCare.
From our point of view, it is always nice to see your husband and yourself.
If ever there is anything else we can do to assist either of you, please do not hesitate to contact us.
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Review from Ann B (Daughter of Client) published on 7 October 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for submitting a review and the kind words. It was a pleasure to provide care, and your mother-in-law was very popular amongst the staffing team, and dealings with yourself and your husband were always positive.
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Review from Josephine D (Client) published on 29 April 2021
Submitted via Website •
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5.0 out of 5
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Review from Brian D (Client) published on 29 April 2021
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.1 (9.119) out of 10 for OneCare Southampton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.219 for OneCare Southampton is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 64 Ratings = 4.219
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for OneCare Southampton is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2017
With over 20 years of experience in the health and social care sector, my career has taken me from frontline care roles to senior leadership positions. I’ve worked across a wide range of services, supporting people from all walks of life, and developed a deep understanding of the challenges faced at every level—from those delivering care to those receiving it.
My leadership style is rooted in empathy, integrity, and a genuine commitment to person-centred care. I don’t believe in one-size-fits-all approaches. I work closely with both clients and staff to ensure that every care plan is as individual as the person it’s designed for—focused on achievable outcomes, meaningful goals, and the person’s own values and wishes.
Throughout my career, I’ve championed transparency in service delivery. I believe everyone involved in an individual’s care—whether family members, professionals, or support staff—should be kept fully informed and included in the process. Clear communication and shared understanding are key to building trust and delivering consistently high standards.
I’m also passionate about supporting and developing the teams I lead. I create a culture where carers feel valued, listened to, and equipped to do their best work. This includes promoting robust training, open dialogue, and strong supervision so that our services don’t just meet expectations—they exceed them.
As Registered Care Manager at OneCare Group UK Limited, I oversee the delivery of safe, effective, and responsive domiciliary care across Southampton. My role includes ensuring regulatory compliance, leading service development, and driving quality improvement through systems such as Nourish. I work with commissioners, clients, families, and staff to deliver care that is not only safe and professional but also warm, personal, and empowering.
Above all, I’m driven by a simple principle: every person deserves to be cared for in a way that respects who they are. I’m proud to lead a service where that belief is not just talked about—but lived every day.
Job Title: Nominated Individual
Joined: 2016
I began my journey in health and social care at 18, providing frontline care and support to a diverse group of service users with various needs and abilities.
This experience has given me a deep understanding of the daily complexities faced by those requiring care and support.
As I expanded my knowledge and skills, collaborating closely with health professionals and social services, I have successfully implemented systems and procedures within our organisation.
These ensure the delivery of a dynamic, well-led, and responsive service to all our service users.
My focus is on supporting our registered manager and the care delivery team daily, enabling them to provide the highest standard of care while ensuring continuity.
Job Title: Office Administrator
Joined: 2016
Joining OneCare as an apprentice offered me the chance to learn about health and social care. Studying while working enabled me to acquire diplomas in Health and Social Care and Business Management.
The Senior Management Team at OneCare has provided substantial support for my development, and their knowledge has been instrumental in enhancing my learning every day.
My experience includes fieldwork, regular training, and exposure to various care settings, including Live-In Care, Domiciliary Care, and Support Work.
Regularly working in a dual role allows us at OneCare to stay connected with our clients, monitor the support they receive, and implement necessary changes promptly.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OneCare Southampton to verify any information. View our terms and conditions. OneCare Southampton has an Enhanced Service - more info.
