OneCare Southampton

Congress House, 61 Cromwell Road, Southampton SO15 2JE
Review Us
8.9 55 Reviews
  • OneCare Southampton, Southampton
Show OneCare Southampton on the Map

Care Provided by OneCare Southampton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26.50
  • Weekly Live-in Care Fees: £1100 – £1250

All fees are based on individual assessment.

These prices are only a guideline, please contact OneCare Southampton to find out the exact price for your requirements.

Contact OneCare Southampton to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact OneCare Southampton to get a personalised quote.

Good to Know

Owner

  • OneCare Group UK Ltd
  • Privately Owned

Person in Charge

  • Luke Maidment (Registered Manager)
Are you the Owner/Manager of OneCare Southampton? View your Advertising Options

OneCare Southampton Reviews (55)

8.9

OneCare Southampton has a Review Score of 8.9 (8.919) out of 10, based on 11 reviews in the last 2 years.
Over all time OneCare Southampton has 55 reviews.

Overall Experience
  • 46
  • 7
  • 0
  • 0
  • 2
Date Published
  • 55
  • 2
  • 8
  • 11
  • 44
Reviewer Connection to OneCare Southampton
  • 15
  • 14
  • 9
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 55, showing 1-20
Review from Glynis K (Daughter of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have kept One Care no on my phone.
First met carers from One Care when my mother came out of hospital back in 2023 we had 2carers 4 times a day until she passed away 26 th July '23.
The care the gentleness not only shown to mum but to dad who could only sit and watch mum fade away.
I will never
forget there kindness.
Now when I go away I always call One Care to see dad once a day even if he wants them to make a cup of tea and talk. Thankyou always.
Glynis
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you very much for your kind words. It was a pleasure looking after your mother and it remains a pleasure with your father. I would like to also thank yourself for taking the time to submit a review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie H (Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received was amazing. The girls were always on time and treated me with respect. I had collar care, I was always pleased to see them as I knew, when they left, I would be comfortable until they came the next day. This is an excellent service and I can not praise it more. Highly recommended.
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you so much for your kind and heartfelt words. We're truly delighted to hear that you felt respected, comfortable, and well cared for during your time with us. It means the world to our team to know that their punctuality, compassion, and dedication made such a positive difference in your daily routine. Your recommendation is deeply appreciated, and we'll be sure to pass on your lovely feedback to the carers involved-they'll be thrilled to know they've had such an impact. Wishing you continued comfort and wellbeing
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J K (Son of Client) published on 18 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Get cameras & back up videos! My mum was dropped from the commode. One care said it was an assisted drop to the floor. When someone shouts and you hear a bang, it's not assisted. Mum is epileptic and the bed rails where left down on numerous occasions. The bed controller was left out of her reach, so
she couldn't sit up or lay back, her glasses and TV remote being left out of reach. Carers not timing seizures and often saying they didn't know what to do, after we had been told they had training. This left us unsure whether mum needed her rescue medication. The front door was left not only unlocked, but open (no one else was home) and anyone could have walked in. A carer left the room when mum sat on the commode having a seizure. We kept finding medication in her bed. We had 2 meetings with the manager and owner and they like to use all the spin words, not to mention when we said it felt like the carers where being rushed, the owner told us this annoyed her! Avoid One Care!
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonWe're sorry your experience with OneCare didn't meet expectations. We take all feedback seriously, especially regarding safety. Over the 14 months of care, we acknowledged mistakes and held meetings, including one on June 12, 2025, to agree on actions moving forward. The decision to issue 14 days' notice wasn't an attempt to avoid responsibility but to allow a fresh start with a new provider. Regarding the seizure episode, the carer left briefly to get help, which was addressed, and the carer received further training. While we value feedback, it's crucial to report concerns promptly. We were often only made aware of issues retrospectively, which limited our ability to address them in real-time. We understand emotions run high, but we aim for balanced, fair representations of events. We remain committed to continuous improvement and welcome further dialogue through the local authority or CQC.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tony A (Husband of Client) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is for my wife.
My wife has Multiple Sclerosis which she has had this for many years.
She is wheelchair bound and can't walk.
In December she had a fall from her wheelchair and broke her right leg.
December 2023 she had a stroke and still has not fully recovered from this.
She is also partially
blind.
I myself am 85years old and I cant do a lot, even though I try !
However, the carers are brilliant with her. They show lots of respect and dignity which I am forever grateful for. We give the carers 10/10
All the staff and management of ONE CARE we give 100%
Thank you all
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you so much for your kind and heartfelt review. We are truly touched by your words. It's an honor for us to be able to support your wife and ensure she receives the care and dignity she deserves. We understand how challenging it can be for both of you, and we are grateful for the trust you've placed in our team. Our carers are dedicated to providing the best possible support, and your recognition means the world to them. We also want to express our deep gratitude for your strength and resilience in this journey. We will continue to do everything we can to help make life easier for both you and your wife. Your feedback is truly appreciated, and we are committed to maintaining the highest standards of care. Thank you again for your kind words.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N P (Granddaughter of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers and the office/admin staff have been so amazing meeting our needs and helping us navigate the care systems. From the face to face contact and the office staff have all been amazing. Always happy to help out with queries or questions
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you for your kind review, we are happy to hear that you have been happy with the service provided by OneCare thus far. It has always been a pleasure with yourself and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D K (Son-in-law of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
One Care severely inadequate (Get cameras if you use them)
Use this company at your own risk, or the risk or your loved ones. We had a meeting at our home only a few weeks ago (12th June 2025) with the owner and registered manager of One Care, this was to discuss various irregularities and safety concerns
with the level of care. We talked through the various mistakes and some major safety concerns, such as, the many occasions the sides of the bed were left down, That could have led to her falling out of bed if she had a seizure, we discussed the safety concern with my mother in-law falling from the commode due to the carers not placing her on it correctly, (The registered manager called this a "assisted fall" I was there at the time and it was a fall. We also discussed the occasion the hoist was dropped on her.
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonWe're sorry your experience with OneCare didn't meet expectations. We take all feedback seriously, especially regarding safety. Over the 14 months of care, we acknowledged mistakes and held meetings, including one on June 12, 2025, to agree on actions moving forward. The decision to issue 14 days' notice wasn't an attempt to avoid responsibility but to allow a fresh start with a new provider. Regarding the seizure episode, the carer left briefly to get help, which was addressed, and the carer received further training. While we value feedback, it's crucial to report concerns promptly. We were often only made aware of issues retrospectively, which limited our ability to address them in real-time. We understand emotions run high, but we aim for balanced, fair representations of events. We remain committed to continuous improvement and welcome further dialogue through the local authority or CQC.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sanjay G (Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional and sympathetic service where the care is focused on my needs.
I do not feel any judgement from my carers and feel respected always.
Carers are thorough with the tasks they complete for me.
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you for your kind review. I am glad to hear that you are so happy with the service being provided to you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P A (Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been receiving support from OneCare since July 2023. I am happy with the overall care and support I am receiving. The carers that visit respect my decisions on how I would like my care to be delivered.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Daughter of Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic company. They long-term, looked after my father who had dementia and was bedbound. Total dignity and respect. Now they help look after my mother. She enjoys her visits very much. Very professional and lovely people. A star.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane D (Daughter of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service provided. The management and care staff have gone the extra mile in the care they have provided my father over the past 5 months in which they have been involved in his care so thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Zachary W (Client) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had care from OneCare since 2019 and it has been very good. Very professional and respectful.
They always ask how I am and respect my dignity. The office staff always listen to what I have to say and sort out any issues I have.
A very professional company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pam M (Wife of Client) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is very happy with his care, has a laugh and jokes with his carers and looks forward to them coming. They are always courteous, cheerful, very willing and take really good care of him, helping him with any new requirements, and checking with me if they are not sure what he requires. He always
feels better for the visit.
If we need to change the time because of medical appointments, it is never an issue.
We are both very grateful for all that OneCare do for us and for the cheerful visitors every day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John W (Brother of Client) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was discharged from the hospital in May, and I engaged OneCare to replace a previous company to provide four visits a day. I have not been disappointed, as the care provided has been excellent. It is wonderful to be able to engage with the staff, which was lacking with the previous provider.
My sister is extremely pleased with the care she receives. OneCare has gone the extra mile in many ways and even offered to liaise with my sister's GP - something I previously had to do myself. All the staff treat my sister with friendship and dignity. I have no hesitation in recommending OneCare - a really professional company.
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you for your kind review. It is a pleasure to assist your sister and yourself however we can. I am pleased to hear that you are happy with the service being provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Wife of Client) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're very pleased with all services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Daughter of Client) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful company, such care and attention to my mother and really friendly and happy staff. They were always on time and didn't skip anything, always asked if they could do anything else. Really top notch company and staff. Wish we could have kept service, but out of our control. Thank you!
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you for your kind review. Your Mother, yourself, and the rest of the family were a pleasure.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stuart B (Client) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received care from OneCare since May 2020. I have got to know the team well. They support me with my day to day personal care and meal preparation. The management team has been supportive and accommodating with my care planning and changes that I have experienced with my mobility.
OneCare have
also worked closely with the physiotherapy team to support me with mobility assessments and exercises. Overall I am pleased with the service I am receiving.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Donna R (Daughter of Client) published on 31 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a good relationship with this provider who currently look after my mother, the team are fantastic and show empathy and care for my mum who has become more dependent on them since recently coming out of hospital.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amanda H (Wife of Client) published on 13 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say, as a service users wife, the level of care that we receive is exemplary.
Every carer/management team that has attended to my husband over the last six months or so are very passionate about their job. They do everything they are asked to do, and more, without any hesitation. We have
8-carers a day, and they all come to us with total respect for us and our home.
They are wonderful support for me, and I would have absolutely no hesitation in recommending them to anyone needing a care company.
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you so much for your kind review. I am pleased to hear that you are happy with the service being provided by OneCare.
From our point of view, it is always nice to see your husband and yourself.
If ever there is anything else we can do to assist either of you, please do not hesitate to contact us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann B (Daughter of Client) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best caring company we ever had to care for my mother-in-law of 96. The manager and his team are what all care companies should aspire to.
They are the most caring team and treated my mother with the kindest and professional care. We only wish we could have had them to care for her in her last
discharge from the hospital, but the hospital wouldn't allow it, as I know, she would have been treated better.
Reply from Luke Maidment, Registered Manager at OneCare SouthamptonThank you for submitting a review and the kind words. It was a pleasure to provide care, and your mother-in-law was very popular amongst the staffing team, and dealings with yourself and your husband were always positive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josephine D (Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really like when my carers visit me and they always help me with everything I need. They are all very friendly and talk to my family about anything that I need. I would recommend the company to anyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.919)

Overview of Review Score

The Review Score of 8.9 (8.919) out of 10 for OneCare Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.219 for OneCare Southampton is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 64 Ratings = 4.219
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for OneCare Southampton is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about OneCare Southampton

What Type of Services does OneCare Southampton offer?

OneCare Southampton offers Home Care.

How many Carers does OneCare Southampton employ?

OneCare Southampton employs 57 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OneCare Southampton to verify any information. View our terms and conditions. OneCare Southampton has an Basic Service - more info.