OneCare Southampton

Congress House, 61 Cromwell Road, Southampton SO15 2JE
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9.1 54 Reviews
  • OneCare Southampton, Southampton
OneCare Southampton is a CQC-registered home care provider, rated 'Good' in October 2017.

The service supports adults aged 18 and over, delivering personalised care to help individuals remain independent and safe at home.

OneCare offers flexible support, including planned care, emergency packages, and post-hospital discharge assistance. With over 70 years of combined experience, the management team ensures high standards across all services.

Every client receives a tailored care plan, developed through thorough assessments and regular reviews.

OneCare works in partnership with families and professionals to achieve positive outcomes. Staff are fully vetted and trained to standards exceeding regulatory requirements.

In-house training is delivered by accredited Hampshire-based trainers.

A free, no-obligation care assessment is available to all prospective clients.

OneCare is committed to providing honest, person-centred & care—never overselling services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26.50
  • Weekly Live-in Care Fees: £1100 – £1250

All fees are based on individual assessment.

These prices are only a guideline, please contact OneCare Southampton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • OneCare Group UK Ltd

Person in charge

  • Luke Maidment (Registered Manager)

OneCare Southampton Reviews (54)

Total of 54, showing 21-40
9.1

OneCare Southampton has a Review Score of 9.1 (9.119) out of 10, based on 11 reviews in the last 2 years. Over all time OneCare Southampton has 54 reviews.

Overall Experience

  • 45
  • 7
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  • 2

Date Published

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Review from Susan M (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers always know the right thing to say if I find myself struggling with mobility or low in mood. I cannot thank the team enough for the support I receive. I am always made to feel credible, and always feel well respected when the carers listen to how I would like my care to be completed and offer
me plenty of choice throughout the jobs they do for me. They are particularly supportive when working with the local nursing team regarding my ongoing treatment.

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Review from Cecilia A (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had care provided by Onecare for some time and have always found my carers to be professional, knowledgable and very friendly. I have a good relationship with the management team also, they often visit to review my care.
I am sometimes low in mood due to the pain in my legs, I am grateful for
the patience my carers show when providing my care.

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Review from Ian M (Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service I receive. All of the carers that visit me are friendly and polite. I enjoy their visits as I look forward to having somebody to talk to. My carers also make sure I have taken my medication and check I am eating a well-balanced diet to help control my diabetes.

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Review from Mark D (Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service being provided. The care team are always professional and treat me with respect. The carers always promote my independence and offer me plenty of choice when transferring me.

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Review from Berenice W (Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Onecare Southampton since May 2018 and I am delighted with the service I receive. I have got to know the team well and they understand what I need. I receive a number of their services regularly which include, help with my personal care, my weekly shopping and a weekly
domestic visit to help me maintain my flat. I would highly recommend Onecare Southampton to anybody looking for a similar service.

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Review from Michael C (Son of Client) published on 4 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received was excellent and all the helpers were very nice when I saw them. My mum said that they always helped her with everything she needed. I do not know how much the care cost so cannot comment on that.

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Review from B W (Husband of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We never know which carers are coming to help get my wife up or help to move my wife to the bedroom in the evening. But she is always treated with care and consideration.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for taking the time to leave us a review and I am glad to hear that you feel that your wife is treated with care and consideration by the team. I will be in contact with you to discuss the other comments in your review as from my auditing of the care you receive, I can see that you have the same care team on a templated basis; therefore I would like to discuss what else we would be able to do to help in this matter.

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Review from Geoffrey G (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel well respected by my carers who see to me. I am grateful for their patience and the service provided to me. My carers support me with my medication and preparing my food and drinks which is a big help to me. I am happy with the service I am receiving and would recommend Onecare to others.

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Review from Shirley P (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided, I feel confident she is being looked after. The care she is getting is second to none. We feel and have peace of mind that the career is looking after her well and they get on.

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Review from G S (Daughter of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were friendly and approachable. They treated my mother and I with respect and dignity. My one concern was the amount of different carers attending my mum each day. Although they wore PPE, there was often 8 different persons each day. With Covid so severe, I would have preferred more continuity
of attendants which would have reduced the risk of infection prior to testing and vaccination.

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Review from Jennifer J (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Onecare Southampton are always extremely helpful towards me and my mother, nothing seems to be too much trouble. I have not been able to visit my Mother because of shielding over the last year. I cannot speak to my mother over the phone as she is completely deaf, so the carers let me know if there is
anything wrong or if she needs shopping other than the normal groceries. All her requirements are met by the carers and she is happy with herself. The carers do a wonderful job caring for Mother especially as she can be very temperamental because of Dementia. I cannot fault them in any way.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for the kind review. It is always a pleasure to assist Mum and yourself in any way we can. I would also like to thank you for your communication with us as it helps us ensure the best possible outcomes for Mum.

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Review from Helen P (Daughter of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Onecare staff are caring, compassionate, dedicated and friendly. Nothing was too much trouble for them and would highly recommend them to anyone looking for carers.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for taking the time to leave a review and for your kind words. It was a pleasure and glad that the service you received reflected our core values.

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Review from Heather W (Mother of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son is 45 years old, has MS and is severely disabled. He has required full-time live-in care since August 2018 when he moved into his specially adapted flat in Southampton. We were very lucky to find Onecare there as he had bad experiences when he lived in Woking with various care companies.
He
has had a devoted carer with him who has gone above and beyond his remit in these Covid times to make sure our son is as safe as possible and the company have done their best to support him in this. Our son is a very challenging case since he can barely utter a word and is fed by a tube. The company have provided the correct training for his live-in carer and those who cover for the occasional breaks he has.
The company always respond swiftly to our calls when we have a query and keep us informed of any issues that arise regarding his care.
My husband and I have no hesitation in recommending them highly.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you so much for your kind words and review. It has always been a pleasure providing the care required and support to you also. We always strive to provide the best level of care possible and to take the pressures and burdens away from family as much as possible. We look forward to continuing this in future.

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Review from G C (Son of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you for the team at Onecare Southampton who looked after my late father. Their professionalism and dedication to personal care was outstanding. I would not hesitate to recommend them if you're looking for a care package.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you very much for your kind review. I will pass this on to the care team.

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Review from M L (Wife of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault the carers as they were brilliant. Nothing was a bother to them and the patience they showed to my husband was great.

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Review from Martin U (Son of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the beginning of May 2020 Onecare have been providing EOL care to my Mother which is currently still ongoing.
From the initial assessment to the first care visit I had a good feeling about the company and their team of staff.
My Mother or myself cannot thank these people enough for the high
quality of care they provide.
All the staff are thoroughly professional and in my opinion they are all brilliant at providing the care and dignity my Mother requires.
Thank you to all at Onecare for providing an exemplary care service.

Reply from Luke Maidment, Manager at OneCare Southampton

Thank you for the kind words and taking the time to provide a review. We are glad that yourself and your Mother have been happy with the service which has been received; we are always happy to help in any way we can.

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Review from K L (Daughter of Client) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we only had Onecare from 1st April 2020 until 15th April 2020. We, as a family, can't express our thanks and for the help, we received from all at Onecare team. They made a very difficult situation easier, awaiting for our dear Mum to go into full-time care. They went beyond all expectations
you would expect from a care company and we thank them from the bottom of all our hearts.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your very kind review. We were happy to support you through a tough time and glad that the right outcome was achieved. We wish you and your mum all the best.

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Review from Jacqueline S (Wife of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer that has entered our home has been polite, understanding, caring, professional, compassionate and approachable. I could not ask for better care for my husband. I would not hesitate to recommend Onecare, in fact, I have.

Reply from Luke Maidment, Manager at OneCare Southampton

Thank you for the kind review. It is a pleasure to be of assistance to your husband and yourself.

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Review from Lou R (Brother of Client) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a service user of Onecare for a number of years. The carers have gone above and beyond since day one to ensure my brother is safe, clean and happy. They have also kept me informed every step of the way. I cannot fault the care my brother received at all.
Thank you to all involved
in my brothers care over the years.
Highly recommended.

Reply from Luke Maidment at OneCare Southampton

Thank you for your review and kind words. It has been a pleasure to be of service and we wish you all the best for the future.

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Review from P D (Son of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are polite, professional and seem to have a great rapport with my father, who trusts them implacably.

Reply from Luke Maidment at OneCare Southampton

I thank you for taking the time to provide feedback and for your kind words.

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Current Review Score: 9.1 (9.119)

Overview of Review Score

The Review Score of 9.1 (9.119) out of 10 for OneCare Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.219 for OneCare Southampton is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 64 Ratings = 4.219

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for OneCare Southampton is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

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Luke Maidment

Job Title: Registered Manager

Joined: 2017

With over 20 years of experience in the health and social care sector, my career has taken me from frontline care roles to senior leadership positions. I’ve worked across a wide range of services, supporting people from all walks of life, and developed a deep understanding of the challenges faced at every level—from those delivering care to those receiving it.


My leadership style is rooted in empathy, integrity, and a genuine commitment to person-centred care. I don’t believe in one-size-fits-all approaches. I work closely with both clients and staff to ensure that every care plan is as individual as the person it’s designed for—focused on achievable outcomes, meaningful goals, and the person’s own values and wishes.


Throughout my career, I’ve championed transparency in service delivery. I believe everyone involved in an individual’s care—whether family members, professionals, or support staff—should be kept fully informed and included in the process. Clear communication and shared understanding are key to building trust and delivering consistently high standards.


I’m also passionate about supporting and developing the teams I lead. I create a culture where carers feel valued, listened to, and equipped to do their best work. This includes promoting robust training, open dialogue, and strong supervision so that our services don’t just meet expectations—they exceed them.


As Registered Care Manager at OneCare Group UK Limited, I oversee the delivery of safe, effective, and responsive domiciliary care across Southampton. My role includes ensuring regulatory compliance, leading service development, and driving quality improvement through systems such as Nourish. I work with commissioners, clients, families, and staff to deliver care that is not only safe and professional but also warm, personal, and empowering.


Above all, I’m driven by a simple principle: every person deserves to be cared for in a way that respects who they are. I’m proud to lead a service where that belief is not just talked about—but lived every day.

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Navdeep Giany

Job Title: Nominated Individual

Joined: 2016

I began my journey in health and social care at 18, providing frontline care and support to a diverse group of service users with various needs and abilities.


This experience has given me a deep understanding of the daily complexities faced by those requiring care and support.


As I expanded my knowledge and skills, collaborating closely with health professionals and social services, I have successfully implemented systems and procedures within our organisation.


These ensure the delivery of a dynamic, well-led, and responsive service to all our service users.


My focus is on supporting our registered manager and the care delivery team daily, enabling them to provide the highest standard of care while ensuring continuity.

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Sandeep Giany

Job Title: Office Administrator

Joined: 2016

Joining OneCare as an apprentice offered me the chance to learn about health and social care. Studying while working enabled me to acquire diplomas in Health and Social Care and Business Management.


The Senior Management Team at OneCare has provided substantial support for my development, and their knowledge has been instrumental in enhancing my learning every day.


My experience includes fieldwork, regular training, and exposure to various care settings, including Live-In Care, Domiciliary Care, and Support Work.

Regularly working in a dual role allows us at OneCare to stay connected with our clients, monitor the support they receive, and implement necessary changes promptly.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OneCare Southampton to verify any information. View our terms and conditions. OneCare Southampton has an Enhanced Service - more info.