OneCare Southampton

Congress House, 61 Cromwell Road, Southampton SO15 2JE
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9.4 47 Reviews
  • OneCare Southampton, Southampton
OneCare Southampton, rated 'good' by the Care Quality Commission (CQC) in October 2017, provides a broad range of care services designed to help adults live independently and comfortably in their own homes.

Support is available for adults over the age of 18 who need any level of care and support.
OneCare also offers prompt assistance for arranging safe hospital discharges or post-hospitalisation care.

The management team at OneCare, with a combined experience of over 70 years in Health and Social Care, ensures that clients are in capable hands.

The care planning at OneCare Southampton is individual-centric, involving personalised care plans created through thorough assessments and regular reviews to maintain the suitability of the care.
The team works in close partnership with the client, their family (if requested), and other healthcare professionals to secure the best care outcomes, focusing on person-centred and goal-oriented care plans.

Prospective clients are invited to arrange a free, no-obligation assessment to identify their care needs.
OneCare is committed to an ethos of not overselling care, ensuring that the services offered or provided are customised to best suit the client's needs.

OneCare Southampton guarantees that all staff undergo extensive background checks and receive training that surpasses the standard regulatory requirements.

Moreover, the service features in-house training programmes led by trainers accredited in Hampshire.

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Care Provided by OneCare Southampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability / Autism
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Visual / Hearing Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • OneCare Group UK Ltd
  • Person in charge
  • Luke Maidment (Registered Manager)

Funding & Fees Guide for OneCare Southampton

  • Prices

  • From £26.00 per hour for Domiciliary Care.
    From £1100 per week for Live-In Care.

  • All fees are based on individual assessment.

OneCare Southampton Reviews (47)

Total of 47, showing 21-40
9.4

OneCare Southampton has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years. Over all time OneCare Southampton has 47 reviews.

Overall Experience

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Date Published

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Review from Geoffrey G (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel well respected by my carers who see to me. I am grateful for their patience and the service provided to me. My carers support me with my medication and preparing my food and drinks which is a big help to me. I am happy with the service I am receiving and would recommend Onecare to others.

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Review from Shirley P (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided, I feel confident she is being looked after. The care she is getting is second to none. We feel and have peace of mind that the career is looking after her well and they get on.

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Review from G S (Daughter of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were friendly and approachable. They treated my mother and I with respect and dignity. My one concern was the amount of different carers attending my mum each day. Although they wore PPE, there was often 8 different persons each day. With Covid so severe, I would have preferred more continuity
of attendants which would have reduced the risk of infection prior to testing and vaccination.

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Review from Jennifer J (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Onecare Southampton are always extremely helpful towards me and my mother, nothing seems to be too much trouble. I have not been able to visit my Mother because of shielding over the last year. I cannot speak to my mother over the phone as she is completely deaf, so the carers let me know if there is
anything wrong or if she needs shopping other than the normal groceries. All her requirements are met by the carers and she is happy with herself. The carers do a wonderful job caring for Mother especially as she can be very temperamental because of Dementia. I cannot fault them in any way.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for the kind review. It is always a pleasure to assist Mum and yourself in any way we can. I would also like to thank you for your communication with us as it helps us ensure the best possible outcomes for Mum.


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Review from Helen P (Daughter of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Onecare staff are caring, compassionate, dedicated and friendly. Nothing was too much trouble for them and would highly recommend them to anyone looking for carers.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for taking the time to leave a review and for your kind words. It was a pleasure and glad that the service you received reflected our core values.


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Review from Heather W (Mother of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son is 45 years old, has MS and is severely disabled. He has required full-time live-in care since August 2018 when he moved into his specially adapted flat in Southampton. We were very lucky to find Onecare there as he had bad experiences when he lived in Woking with various care companies.
He
has had a devoted carer with him who has gone above and beyond his remit in these Covid times to make sure our son is as safe as possible and the company have done their best to support him in this. Our son is a very challenging case since he can barely utter a word and is fed by a tube. The company have provided the correct training for his live-in carer and those who cover for the occasional breaks he has.
The company always respond swiftly to our calls when we have a query and keep us informed of any issues that arise regarding his care.
My husband and I have no hesitation in recommending them highly.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you so much for your kind words and review. It has always been a pleasure providing the care required and support to you also. We always strive to provide the best level of care possible and to take the pressures and burdens away from family as much as possible. We look forward to continuing this in future.


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Review from G C (Son of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you for the team at Onecare Southampton who looked after my late father. Their professionalism and dedication to personal care was outstanding. I would not hesitate to recommend them if you're looking for a care package.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you very much for your kind review. I will pass this on to the care team.


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Review from M L (Wife of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault the carers as they were brilliant. Nothing was a bother to them and the patience they showed to my husband was great.

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Review from Martin U (Son of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the beginning of May 2020 Onecare have been providing EOL care to my Mother which is currently still ongoing.
From the initial assessment to the first care visit I had a good feeling about the company and their team of staff.
My Mother or myself cannot thank these people enough for the high
quality of care they provide.
All the staff are thoroughly professional and in my opinion they are all brilliant at providing the care and dignity my Mother requires.
Thank you to all at Onecare for providing an exemplary care service.

Reply from Luke Maidment, Manager at OneCare Southampton

Thank you for the kind words and taking the time to provide a review. We are glad that yourself and your Mother have been happy with the service which has been received; we are always happy to help in any way we can.


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Review from K L (Daughter of Client) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we only had Onecare from 1st April 2020 until 15th April 2020. We, as a family, can't express our thanks and for the help, we received from all at Onecare team. They made a very difficult situation easier, awaiting for our dear Mum to go into full-time care. They went beyond all expectations
you would expect from a care company and we thank them from the bottom of all our hearts.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your very kind review. We were happy to support you through a tough time and glad that the right outcome was achieved. We wish you and your mum all the best.


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Review from Jacqueline S (Wife of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer that has entered our home has been polite, understanding, caring, professional, compassionate and approachable. I could not ask for better care for my husband. I would not hesitate to recommend Onecare, in fact, I have.

Reply from Luke Maidment, Manager at OneCare Southampton

Thank you for the kind review. It is a pleasure to be of assistance to your husband and yourself.


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Review from Lou R (Brother of Client) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a service user of Onecare for a number of years. The carers have gone above and beyond since day one to ensure my brother is safe, clean and happy. They have also kept me informed every step of the way. I cannot fault the care my brother received at all.
Thank you to all involved
in my brothers care over the years.
Highly recommended.

Reply from Luke Maidment at OneCare Southampton

Thank you for your review and kind words. It has been a pleasure to be of service and we wish you all the best for the future.


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Review from P D (Son of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are polite, professional and seem to have a great rapport with my father, who trusts them implacably.

Reply from Luke Maidment at OneCare Southampton

I thank you for taking the time to provide feedback and for your kind words.


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Review from June H (Wife of Client) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Onecare has been looking after my husband for 18 months. Staff have been very helpful and the office staff are always very approachable.
I feel the management always have a solution to every problem.
To us, they are the fourth emergency service.
Happy with everything.

Reply from Luke Maidment at OneCare Southampton

Thank you very much for your kind words. It is always a pleasure and wherever we can be of assistance, we will always be happy to help.


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Review from Anna-Rose M (Regular Volunteer) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I volunteer for a well-known charity and had the pleasure and privilege of being asked at short notice to care for one of the clients that Onecare has on their books.
As a self-employed home carer, I was very impressed at the level of interest, care and such obvious genuine love shown to my lady by
everyone, from the managing director to the drop in care staff - who both clearly knew the dear lady and were talked about with such delight by her.
My lady clearly looked forward to seeing the managers, who were not above talking to, and assisting with all their clients.
I would very warmly recommend this lovely group of people to care for your people.

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Review from Lynne S (Daughter of Client) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been really kind and helpful during difficult times - the level of care provided has been great.

Reply from Luke Maidment at OneCare Southampton

Thank you for your kind review. I am happy to hear that you are happy with the level of service being provided.


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Review from G T (Husband of Client) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the company and senior management go beyond their remit and help in any way they can.

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Review from B S (Wife of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the service to be good and reliable and the staff are always very efficient and caring and friendly.

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Review from Colin B (Son of Client) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service all round. Friendly staff in the office. The carers that came out to the client were all reliable and friendly and one in particular continually went above and beyond what was asked of them.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your kind words; this has also been passed over to the care staff.
All dealings with yourselves and providing the support to your father has been a pleasure.


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Review from Y L (Wife of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Onecare really do care and my husband feels safe and happy in their hands. The carers are friendly, helpful, kind, knowledgeable and professional and when my husband was very ill recently they were very supportive of me, too. Nothing is too much trouble and we think they are wonderful.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you from us all for your kind words. It is a pleasure working with your husband and yourself and am glad that we have been able to achieve good outcomes.


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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for OneCare Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for OneCare Southampton is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for OneCare Southampton is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Luke Maidment

Job Title: Registered Manager

Joined: 2017

With over twenty years of experience in the health and social care sector, my career has spanned a diverse range of sectors and client demographics.


Ascending from entry-level positions to managerial roles, I have developed an extensive understanding of the multifaceted challenges encountered at each level.
My approach involves active collaboration with clients and staff to effectively address these issues.


My dedication to delivering exceptional service is rooted in a philosophy of person-centred care.


I engage closely with my team to ensure that each individual has clear, attainable goals, tailored to their unique circumstances, regardless of age or health condition.


I advocate for transparency in service delivery, ensuring that everyone involved is informed about the aspects of an individual's care at all times.


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Navdeep Giany

Job Title: Nominated Individual

Joined: 2016

I began my journey in health and social care at 18, providing frontline care and support to a diverse group of service users with various needs and abilities.


This experience has given me a deep understanding of the daily complexities faced by those requiring care and support.


As I expanded my knowledge and skills, collaborating closely with health professionals and social services, I have successfully implemented systems and procedures within our organisation.


These ensure the delivery of a dynamic, well-led, and responsive service to all our service users.


My focus is on supporting our registered manager and the care delivery team daily, enabling them to provide the highest standard of care while ensuring continuity.


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Sandeep Giany

Job Title: Office Administrator

Joined: 2016

Joining OneCare as an apprentice offered me the chance to learn about health and social care. Studying while working enabled me to acquire diplomas in Health and Social Care and Business Management.


The Senior Management Team at OneCare has provided substantial support for my development, and their knowledge has been instrumental in enhancing my learning every day.


My experience includes fieldwork, regular training, and exposure to various care settings, including Live-In Care, Domiciliary Care, and Support Work.

Regularly working in a dual role allows us at OneCare to stay connected with our clients, monitor the support they receive, and implement necessary changes promptly.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OneCare Southampton to verify any information. View our terms and conditions. OneCare Southampton has an Enhanced Service – more info.