OneCare Southampton

With over 20 years of experience in the health and social care sector, my career has taken me from frontline care roles to senior leadership positions. I’ve worked across a wide range of services, supporting people from all walks of life, and developed a deep understanding of the challenges faced at every level—from those delivering care to those receiving it.

My leadership style is rooted in empathy, integrity, and a genuine commitment to person-centred care. I don’t believe in one-size-fits-all approaches. I work closely with both clients and staff to ensure that every care plan is as individual as the person it’s designed for—focused on achievable outcomes, meaningful goals, and the person’s own values and wishes.

Throughout my career, I’ve championed transparency in service delivery. I believe everyone involved in an individual’s care—whether family members, professionals, or support staff—should be kept fully informed and included in the process. Clear communication and shared understanding are key to building trust and delivering consistently high standards.

I’m also passionate about supporting and developing the teams I lead. I create a culture where carers feel valued, listened to, and equipped to do their best work. This includes promoting robust training, open dialogue, and strong supervision so that our services don’t just meet expectations—they exceed them.

As Registered Care Manager at OneCare Group UK Limited, I oversee the delivery of safe, effective, and responsive domiciliary care across Southampton. My role includes ensuring regulatory compliance, leading service development, and driving quality improvement through systems such as Nourish. I work with commissioners, clients, families, and staff to deliver care that is not only safe and professional but also warm, personal, and empowering.

Above all, I’m driven by a simple principle: every person deserves to be cared for in a way that respects who they are. I’m proud to lead a service where that belief is not just talked about—but lived every day.

I began my journey in health and social care at 18, providing frontline care and support to a diverse group of service users with various needs and abilities.

This experience has given me a deep understanding of the daily complexities faced by those requiring care and support.

As I expanded my knowledge and skills, collaborating closely with health professionals and social services, I have successfully implemented systems and procedures within our organisation.

These ensure the delivery of a dynamic, well-led, and responsive service to all our service users.

My focus is on supporting our registered manager and the care delivery team daily, enabling them to provide the highest standard of care while ensuring continuity.

Joining OneCare as an apprentice offered me the chance to learn about health and social care. Studying while working enabled me to acquire diplomas in Health and Social Care and Business Management.

The Senior Management Team at OneCare has provided substantial support for my development, and their knowledge has been instrumental in enhancing my learning every day.

My experience includes fieldwork, regular training, and exposure to various care settings, including Live-In Care, Domiciliary Care, and Support Work.

Regularly working in a dual role allows us at OneCare to stay connected with our clients, monitor the support they receive, and implement necessary changes promptly.