Care Provided by OneCare Southampton
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact OneCare Southampton to get a personalised quote
All fees are based on individual assessment.
The price(s) shown are provided by the agency. Contact OneCare Southampton for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- OneCare Group UK Ltd
- Private Owned
Person in charge
- Luke Maidment (Registered Manager)
Are you the Owner/Manager of OneCare Southampton?View your Advertising Options
OneCare Southampton Reviews (56)
8.8
OneCare Southampton has a Review Score of 8.8 (8.822) out of 10, based on 10 reviews in the last 2 years.
Over all time OneCare Southampton has 56 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to OneCare Southampton
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Review from Lou R (Brother of Client) published on 9 August 2019 Submitted via Website•
Overall Experience
My brother has been a service user of Onecare for a number of years. The carers have gone above and beyond since day one to ensure my brother is safe, clean and happy. They have also kept me informed every step of the way. I cannot fault the care my brother received at all.
Thank you to all...
My brother has been a service user of Onecare for a number of years. The carers have gone above and beyond since day one to ensure my brother is safe, clean and happy. They have also kept me informed every step of the way. I cannot fault the care my brother received at all.
Thank you to all involved in my brothers care over the years.
Thank you to all involved in my brothers care over the years.
Highly recommended.
↩Reply from Luke Maidment, at OneCare Southampton
Thank you for your review and kind words. It has been a pleasure to be of service and we wish you all the best for the future.
Review from P D (Son of Client) published on 30 July 2019 Submitted via Postal Card•
Overall Experience
The carers are polite, professional and seem to have a great rapport with my father, who trusts them implacably.
The carers are polite, professional and seem to have a great rapport with my father, who trusts them implacably.
↩Reply from Luke Maidment, at OneCare Southampton
I thank you for taking the time to provide feedback and for your kind words.
Review from June H (Wife of Client) published on 26 April 2019 Submitted via Website•
Overall Experience
Onecare has been looking after my husband for 18 months. Staff have been very helpful and the office staff are always very approachable.
I feel the management always have a solution to every problem.
To us, they are the fourth emergency service.
I feel the management always have a solution to every problem.
To us, they are the fourth emergency service.
Happy with everything.
Onecare has been looking after my husband for 18 months. Staff have been very helpful and the office staff are always very approachable.
I feel the management always have a solution to every problem.
To us, they are the fourth emergency service.
I feel the management always have a solution to every problem.
To us, they are the fourth emergency service.
Happy with everything.
↩Reply from Luke Maidment, at OneCare Southampton
Thank you very much for your kind words. It is always a pleasure and wherever we can be of assistance, we will always be happy to help.
Review from Anna-Rose M (Regular Volunteer) published on 17 December 2018 Submitted via Website•
Overall Experience
I volunteer for a well-known charity and had the pleasure and privilege of being asked at short notice to care for one of the clients that Onecare has on their books.
As a self-employed home carer, I was very impressed at the level of interest, care and such obvious genuine love shown to my lady...
I volunteer for a well-known charity and had the pleasure and privilege of being asked at short notice to care for one of the clients that Onecare has on their books.
As a self-employed home carer, I was very impressed at the level of interest, care and such obvious genuine love shown to my lady by everyone, from the managing director to the drop in care staff - who both clearly knew the dear lady and were talked about with such delight by her.
My lady clearly looked forward to seeing the managers, who were not above talking to, and assisting with all their clients.
As a self-employed home carer, I was very impressed at the level of interest, care and such obvious genuine love shown to my lady by everyone, from the managing director to the drop in care staff - who both clearly knew the dear lady and were talked about with such delight by her.
My lady clearly looked forward to seeing the managers, who were not above talking to, and assisting with all their clients.
I would very warmly recommend this lovely group of people to care for your people.
Review from Lynne S (Daughter of Client) published on 17 December 2018 Submitted via Website•
Overall Experience
Staff have been really kind and helpful during difficult times - the level of care provided has been great.
Staff have been really kind and helpful during difficult times - the level of care provided has been great.
↩Reply from Luke Maidment, at OneCare Southampton
Thank you for your kind review. I am happy to hear that you are happy with the level of service being provided.
Review from G T (Husband of Client) published on 5 December 2018 Submitted via Postal Card•
Overall Experience
Have found the company and senior management go beyond their remit and help in any way they can.
Have found the company and senior management go beyond their remit and help in any way they can.
Review from B S (Wife of Client) published on 26 September 2018 Submitted via Postal Card•
Overall Experience
I have always found the service to be good and reliable and the staff are always very efficient and caring and friendly.
I have always found the service to be good and reliable and the staff are always very efficient and caring and friendly.
Review from Colin B (Son of Client) published on 14 March 2018 Submitted via Website•
Overall Experience
Very professional service all round. Friendly staff in the office. The carers that came out to the client were all reliable and friendly and one in particular continually went above and beyond what was asked of them.
Very professional service all round. Friendly staff in the office. The carers that came out to the client were all reliable and friendly and one in particular continually went above and beyond what was asked of them.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind words; this has also been passed over to the care staff. All dealings with yourselves and providing the support to your father has been a pleasure.
Review from Y L (Wife of Client) published on 20 February 2018 Submitted via Review Postal Card•
Overall Experience
Onecare really do care and my husband feels safe and happy in their hands. The carers are friendly, helpful, kind, knowledgeable and professional and when my husband was very ill recently they were very supportive of me, too. Nothing is too much trouble and we think they are wonderful.
Onecare really do care and my husband feels safe and happy in their hands. The carers are friendly, helpful, kind, knowledgeable and professional and when my husband was very ill recently they were very supportive of me, too. Nothing is too much trouble and we think they are wonderful.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you from us all for your kind words. It is a pleasure working with your husband and yourself and am glad that we have been able to achieve good outcomes.
Review from Michael F (Son of Client) published on 12 January 2018 Submitted via Website•
Overall Experience
The care team are always mindful of the client's needs.
The management team work well with the district nurses in the community.
The care team are always mindful of the client's needs.
The management team work well with the district nurses in the community.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for the review. It is good to hear that you are pleased with the service provided.We are always willing to liaise with health professionals to ensure positive outcomes; I'm happy to see that this is evident within the work we do.
We look forward to working with you more in the future.
Review from Julie K (Daughter of Client) published on 8 January 2018 Submitted via Website•
Overall Experience
Great carers. Very kind and very friendly care teams.
My dad would be lost without the help of these guys. So a massive thank you to you all so much!
My dad trusts and have become good friends with all the carers from Onecare.
I would definitely recommend Onecare to friends and family.
My dad would be lost without the help of these guys. So a massive thank you to you all so much!
My dad trusts and have become good friends with all the carers from Onecare.
I would definitely recommend Onecare to friends and family.
Thank...
Great carers. Very kind and very friendly care teams.
My dad would be lost without the help of these guys. So a massive thank you to you all so much!
My dad trusts and have become good friends with all the carers from Onecare.
I would definitely recommend Onecare to friends and family.
My dad would be lost without the help of these guys. So a massive thank you to you all so much!
My dad trusts and have become good friends with all the carers from Onecare.
I would definitely recommend Onecare to friends and family.
Thank you once again.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for the very kind words. It has been a pleasure and I am happy to hear that you are pleased with our service.
Review from C B (Friend of Client) published on 3 January 2018 Submitted via Website•
Overall Experience
This care company provide excellent all round care and comfort, to the client and myself. I have great confidence in all the team.
This care company provide excellent all round care and comfort, to the client and myself. I have great confidence in all the team.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind words, I am delighted to hear that you have been so happy with the service provide by Onecare.It is always a pleasure to assist you both.
Review from Cynthia R (Wife of Client) published on 3 August 2017 Submitted via Review Postal Card•
Overall Experience
The care that my husband receives 4 times daily is satisfactory. The staff are good at their job, very cheerful and inform me of any changes in his condition.
The care that my husband receives 4 times daily is satisfactory. The staff are good at their job, very cheerful and inform me of any changes in his condition.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your comments. It is a pleasure to work with you both. I thank you for your time today to discuss potential areas of improvement.
Review from Phyllis P (Client / Service User) published on 2 June 2017 Submitted via Website•
Overall Experience
I have carers twice daily from Onecare and have done so for the last 5 months. The carers have all been lovely caring individuals and have been willing to do anything to help me and always with a smile. Any communication I have had with the office has always been courteous and professional. I have...
I have carers twice daily from Onecare and have done so for the last 5 months. The carers have all been lovely caring individuals and have been willing to do anything to help me and always with a smile. Any communication I have had with the office has always been courteous and professional. I have no reservations at all about recommending the services of Onecare.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind review. It has been and will continue to be a pleasure to provide services to you. Our carers have always reported how nice it is to see you as you always greet them with a smile.
Review from Eileen F (Daughter of Client) published on 28 April 2017 Submitted via Website•
Overall Experience
I found Onecare to be extremely professional, polite and caring when looking after my dad. Nothing was too much trouble and often when out of their way to make my dad happy and comfortable.
I had never heard of Onecare before but would most definitely recommend to anyone who has loved ones that...
I found Onecare to be extremely professional, polite and caring when looking after my dad. Nothing was too much trouble and often when out of their way to make my dad happy and comfortable.
I had never heard of Onecare before but would most definitely recommend to anyone who has loved ones that need that bit of extra help.
I had never heard of Onecare before but would most definitely recommend to anyone who has loved ones that need that bit of extra help.
Thanks again Onecare.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for taking the time to submit your review, it has been a pleasure to be of service.
Review from Susan P (Daughter of Client) published on 28 April 2017 Submitted via Website•
Overall Experience
I have been extremely pleased with the care package provided for my father by Onecare. The staff have all been very professional, friendly and kind with some going far beyond the service I had expected.
I have been extremely pleased with the care package provided for my father by Onecare. The staff have all been very professional, friendly and kind with some going far beyond the service I had expected.
↩Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for submitting a review. I am glad to hear that you found the service received from iCare to be of an excellent level. It has been a pleasure.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OneCare Southampton to verify any information. View our terms and conditions. OneCare Southampton has a Basic Service -what a Basic Service includes.