OneCare Southampton

Congress House, 61 Cromwell Road, Southampton SO15 2JE
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9.1 54 Reviews
  • OneCare Southampton, Southampton
OneCare Southampton is a CQC-registered home care provider, rated 'Good' in October 2017.

The service supports adults aged 18 and over, delivering personalised care to help individuals remain independent and safe at home.

OneCare offers flexible support, including planned care, emergency packages, and post-hospital discharge assistance. With over 70 years of combined experience, the management team ensures high standards across all services.

Every client receives a tailored care plan, developed through thorough assessments and regular reviews.

OneCare works in partnership with families and professionals to achieve positive outcomes. Staff are fully vetted and trained to standards exceeding regulatory requirements.

In-house training is delivered by accredited Hampshire-based trainers.

A free, no-obligation care assessment is available to all prospective clients.

OneCare is committed to providing honest, person-centred & care—never overselling services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26.50
  • Weekly Live-in Care Fees: £1100 – £1250

All fees are based on individual assessment.

These prices are only a guideline, please contact OneCare Southampton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • OneCare Group UK Ltd

Person in charge

  • Luke Maidment (Registered Manager)

OneCare Southampton Reviews (54)

Total of 54, showing 41-54
9.1

OneCare Southampton has a Review Score of 9.1 (9.119) out of 10, based on 11 reviews in the last 2 years. Over all time OneCare Southampton has 54 reviews.

Overall Experience

  • 45
  • 7
  • 0
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  • 2

Date Published

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Review from June H (Wife of Client) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Onecare has been looking after my husband for 18 months. Staff have been very helpful and the office staff are always very approachable.
I feel the management always have a solution to every problem.
To us, they are the fourth emergency service.
Happy with everything.

Reply from Luke Maidment at OneCare Southampton

Thank you very much for your kind words. It is always a pleasure and wherever we can be of assistance, we will always be happy to help.

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Review from Anna-Rose M (Regular Volunteer) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I volunteer for a well-known charity and had the pleasure and privilege of being asked at short notice to care for one of the clients that Onecare has on their books.
As a self-employed home carer, I was very impressed at the level of interest, care and such obvious genuine love shown to my lady by
everyone, from the managing director to the drop in care staff - who both clearly knew the dear lady and were talked about with such delight by her.
My lady clearly looked forward to seeing the managers, who were not above talking to, and assisting with all their clients.
I would very warmly recommend this lovely group of people to care for your people.

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Review from Lynne S (Daughter of Client) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been really kind and helpful during difficult times - the level of care provided has been great.

Reply from Luke Maidment at OneCare Southampton

Thank you for your kind review. I am happy to hear that you are happy with the level of service being provided.

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Review from G T (Husband of Client) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the company and senior management go beyond their remit and help in any way they can.

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Review from B S (Wife of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the service to be good and reliable and the staff are always very efficient and caring and friendly.

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Review from Colin B (Son of Client) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service all round. Friendly staff in the office. The carers that came out to the client were all reliable and friendly and one in particular continually went above and beyond what was asked of them.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your kind words; this has also been passed over to the care staff.
All dealings with yourselves and providing the support to your father has been a pleasure.

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Review from Y L (Wife of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Onecare really do care and my husband feels safe and happy in their hands. The carers are friendly, helpful, kind, knowledgeable and professional and when my husband was very ill recently they were very supportive of me, too. Nothing is too much trouble and we think they are wonderful.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you from us all for your kind words. It is a pleasure working with your husband and yourself and am glad that we have been able to achieve good outcomes.

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Review from Michael F (Son of Client) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team are always mindful of the client's needs.
The management team work well with the district nurses in the community.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for the review. It is good to hear that you are pleased with the service provided.
We are always willing to liaise with health professionals to ensure positive outcomes; I'm happy to see that this is evident within the work we do.
We look forward to working with you more in the future.

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Review from Julie K (Daughter of Client) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers. Very kind and very friendly care teams.
My dad would be lost without the help of these guys. So a massive thank you to you all so much!
My dad trusts and have become good friends with all the carers from Onecare.
I would definitely recommend Onecare to friends and family.
Thank you
once again.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for the very kind words. It has been a pleasure and I am happy to hear that you are pleased with our service.

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Review from C B (Friend of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company provide excellent all round care and comfort, to the client and myself. I have great confidence in all the team.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your kind words, I am delighted to hear that you have been so happy with the service provide by Onecare.
It is always a pleasure to assist you both.

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Review from Cynthia R (Wife of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my husband receives 4 times daily is satisfactory. The staff are good at their job, very cheerful and inform me of any changes in his condition.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your comments. It is a pleasure to work with you both.
I thank you for your time today to discuss potential areas of improvement.

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Review from Phyllis P (Client) published on 2 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have carers twice daily from Onecare and have done so for the last 5 months. The carers have all been lovely caring individuals and have been willing to do anything to help me and always with a smile. Any communication I have had with the office has always been courteous and professional. I have
no reservations at all about recommending the services of Onecare.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for your kind review. It has been and will continue to be a pleasure to provide services to you. Our carers have always reported how nice it is to see you as you always greet them with a smile.

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Review from Eileen F (Daughter of Client) published on 28 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Onecare to be extremely professional, polite and caring when looking after my dad. Nothing was too much trouble and often when out of their way to make my dad happy and comfortable.
I had never heard of Onecare before but would most definitely recommend to anyone who has loved ones that need
that bit of extra help.
Thanks again Onecare.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for taking the time to submit your review, it has been a pleasure to be of service.

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Review from Susan P (Daughter of Client) published on 28 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care package provided for my father by Onecare. The staff have all been very professional, friendly and kind with some going far beyond the service I had expected.

Reply from Luke Maidment, Registered Manager at OneCare Southampton

Thank you for submitting a review. I am glad to hear that you found the service received from iCare to be of an excellent level. It has been a pleasure.

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Current Review Score: 9.1 (9.119)

Overview of Review Score

The Review Score of 9.1 (9.119) out of 10 for OneCare Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.219 for OneCare Southampton is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 64 Ratings = 4.219

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for OneCare Southampton is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

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Luke Maidment

Job Title: Registered Manager

Joined: 2017

With over 20 years of experience in the health and social care sector, my career has taken me from frontline care roles to senior leadership positions. I’ve worked across a wide range of services, supporting people from all walks of life, and developed a deep understanding of the challenges faced at every level—from those delivering care to those receiving it.


My leadership style is rooted in empathy, integrity, and a genuine commitment to person-centred care. I don’t believe in one-size-fits-all approaches. I work closely with both clients and staff to ensure that every care plan is as individual as the person it’s designed for—focused on achievable outcomes, meaningful goals, and the person’s own values and wishes.


Throughout my career, I’ve championed transparency in service delivery. I believe everyone involved in an individual’s care—whether family members, professionals, or support staff—should be kept fully informed and included in the process. Clear communication and shared understanding are key to building trust and delivering consistently high standards.


I’m also passionate about supporting and developing the teams I lead. I create a culture where carers feel valued, listened to, and equipped to do their best work. This includes promoting robust training, open dialogue, and strong supervision so that our services don’t just meet expectations—they exceed them.


As Registered Care Manager at OneCare Group UK Limited, I oversee the delivery of safe, effective, and responsive domiciliary care across Southampton. My role includes ensuring regulatory compliance, leading service development, and driving quality improvement through systems such as Nourish. I work with commissioners, clients, families, and staff to deliver care that is not only safe and professional but also warm, personal, and empowering.


Above all, I’m driven by a simple principle: every person deserves to be cared for in a way that respects who they are. I’m proud to lead a service where that belief is not just talked about—but lived every day.

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Navdeep Giany

Job Title: Nominated Individual

Joined: 2016

I began my journey in health and social care at 18, providing frontline care and support to a diverse group of service users with various needs and abilities.


This experience has given me a deep understanding of the daily complexities faced by those requiring care and support.


As I expanded my knowledge and skills, collaborating closely with health professionals and social services, I have successfully implemented systems and procedures within our organisation.


These ensure the delivery of a dynamic, well-led, and responsive service to all our service users.


My focus is on supporting our registered manager and the care delivery team daily, enabling them to provide the highest standard of care while ensuring continuity.

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Sandeep Giany

Job Title: Office Administrator

Joined: 2016

Joining OneCare as an apprentice offered me the chance to learn about health and social care. Studying while working enabled me to acquire diplomas in Health and Social Care and Business Management.


The Senior Management Team at OneCare has provided substantial support for my development, and their knowledge has been instrumental in enhancing my learning every day.


My experience includes fieldwork, regular training, and exposure to various care settings, including Live-In Care, Domiciliary Care, and Support Work.

Regularly working in a dual role allows us at OneCare to stay connected with our clients, monitor the support they receive, and implement necessary changes promptly.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OneCare Southampton to verify any information. View our terms and conditions. OneCare Southampton has an Enhanced Service - more info.