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1 Parklands, Railton Road, Guildford, GU2 9JX
View Full Details of Alina Homecare GuildfordLatest Reviews for Alina Homecare Guildford
10 November 2025
I have been receiving care for my husband, who has Alzheimer's disease, for the past 3 months. Each carer we have had has been kind, considerate and helpful. I am entirely happy to leave my husband with the carer while I go out. I am extremely impressed by the level of care shown.
04 November 2025
On the back of a very sudden health setback for my 92 year old mother who lives alone, with me abroad, I had to find immediate care to enable her to remain in her own home. After interviewing a number of companies I went with Alina Homecare Guildford and it was the best decision I ever made. She did three weeks of live in care and then we switched to Domiciliary. Every member of the care team are patient, kind, attentive and when I speak to Mum daily she always talks about how nice everyone is who comes to help her. Her mood seems so much better having these daily visits, she is able to maintain independence as they work with her versus taking over. The entire balance could not be more perfect. The app that they use to communicate and record the events of every visit is fantastic so I can see how she is doing each day. The carers have even been kind enough to take photos so I can see her out on her walk. I cannot recommend them enough. Absolutely fantastic team.
20 October 2025
Great friendly team. Understood the needs my uncle required and more. Never met finer. Always on time. The communication was perfect. The vi set putting team were just wonderful and really put our minds at ease.
10 October 2025
Dad was in hospital for 4 weeks in May-June 25th - when he came our, it was a real worry as dad was displaying sudden and dramatic signs of advanced dementia. The care team were very supportive and diligent. A further three weeks passed, and Dad was showing signs of recovery and improvement. Now, in September, Dad is doing very well, fully back to normal and able to move around with ease. It really is a remarkable recovery we have seen with dad, a credit to the work of all the Alina Staff involved. Dad will be 89 next month. Thank you.
02 September 2025
The entire team from managers to carers were so professional , reliable and trustworthy totally focused on dads best interests , common sense and initiative prevailed many times and when dad was unwell , (a few times ), the service and care provided was above and beyond and always appropriate. Every single carer had such a lovely manner with dad gently getting him on side and used to his different supportive regime with out changing his fundamental routine , just enhancing it . I was able to contact a manager at any time and any concerns were always addressed immediately and appropriately , this was especially helpful enabling me to have peace of mind day and night and a bonus when I was out of the country
01 August 2025
A great staff team who give quality care and will respond to clients needs Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.
01 August 2025
It was very important to find a care provider that was excellent as my brother had a stroke that left him disabled. And I live 500mls away and I have trouble travelling myself. Alina care are excellent from all the office staff that keep you well informed and are always happy to help with any request you have for extra help that is required. The carers are always on time and do a great job of looking after my brother he is very happy with the care he receives. If there is ever a problem with any thing they always let me know so we can sort it out. Alina care have been looking after my brother for over five years and I would highly recommend Alina. A big thank you to all of the staff.
20 June 2025
The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.
15 April 2025
Alina have been caring for my Dad living with dementia for the last 12 months+, they turn up on time, do what they need without fuss, albeit he doesn't recall. Communication is great, the app is so useful. Nothing seems too much hassle, simple requests are met with success. My only negative is the lack of punctuation in carers reports, but that is because I'm a paid up member of the grammar police.
12 February 2025
The carers are a happy group and look after me very well.
26 February 2024
We had about 4 weeks of Alina Care, while my husband was in the last stages of Cancer. The Alina carers nearly always managed to arrive promptly, and they took a great deal of care to minister to his needs. They left him feeling comfortable & more content and I will forever be exceedingly grateful that they were visiting up to the time of his death. The website worked wonderfully well, and I do congratulate the office staff for their efficient organisation and the efforts they made to ensure that carers were always available.
26 July 2023
Alina Homecare took over the care of my husband when I was looking for a company who would put my husband's needs in front of their convenience. The management team took time to understand my husband's needs. The carers who attended were competent, caring, patient and understanding. The local management team were very responsive to my requests for extra care at certain times, and did their best to provide what I wanted. However, the head office policy of having to pay for care when you don't need it, for example if you go for a week's holiday, regardless of the number of days or weeks notice you give, has meant I have had to terminate the contract earlier than I would have wished.
09 May 2023
I am extremely pleased and happy with the care I receive. The carer that I have six days a week I could not wish for anyone better. I have no complaints about any of the carers that come to care for me. All of the carers are extremely kind, understanding, helpful, reliable and very professional in every way. They treat me with absolute dignity and compassion. The office staff are always easy to contact, polite and very helpful. I highly recommend Alina Homecare to anyone, they are tip-top for everything.
27 April 2023
Alina Homecare have been providing my mother with care for the last three years. Over this time my mother has become increasingly dependent on their services for her day-to-day care. Some of the carers have been excellent, anticipating what needs doing to make Mum's life easier, making her feel safe and well looked after. Others have needed more guidance which has led to some anxiety and frustration. The timing of visits has at times been unreliable, and while this sometimes can't be helped, it would have been helpful if my mother or I could have been notified, so that Mum was not left worrying that no one was coming. More recently, communications from the local office have improved enormously. While costs are rising for everyone, I do feel that Alina's charges have risen out of proportion, particularly relating to visit times of less than an hour and rates at weekends and Bank Holidays.
31 January 2023
My 96-year-old mother needs care four times a day now and is bedbound following a spell in hospital. The carers have proved to be reliable and professional, taking care of her personal needs with kindness and treating her with dignity. They report on each visit, so we are kept up to date with Mum's welfare and comfort. We have regular contact with the office staff, who are excellent, very supportive and reassuring. My mother has always been fiercely independent and the transition to having to rely on people for everything has been made easier by the sensitive approach given. We would be happy to recommend Alina Homecare, Guildford.
05 January 2023
My cousin - I was next of kin- was 105 and started needing regular care 6 months ago. The carers were kind, gentle and entirely dependable. She had always been very independent and she continued to do all she wanted but with their care and support. She died in October and the carer was with her and was wonderfully supportive despite the stress she was under. I could not fault the care.
30 November 2022
Since early May 2022, my 93-year-old mother has been receiving care visits from Alina while my wife and I have had to travel away from home for our work. Whenever we return, my mother tells us how pleasant the carers had been, also reminding her to eat the lunch and dinner portions we had prepared for her in advance. Although my mother is pretty good at looking after herself when we are away, the care visits break her day up, giving her essential mental stimulation, whilst at the same time, reminding her of the basic things she needs to remember to do to stay healthy and safe e.g. eating/drinking regularly, taking her medication etc.
29 November 2022
The overall experience with the carers from Alina has been positive. Some staff, in particular, are excellent and have a natural understanding of their role. Mum has particularly enjoyed getting to know the individual staff, who can then understand her personal situation. Others need more guidance in respect of basic care needs - a checklist may be of help in these cases. The app is very useful for family members to track visits. Some staff share what they have written with Mum, which she has appreciated. The opportunity for two-way communication between Alina and a key family member would be valuable to ensure changing needs can be met. This would also provide very useful feedback in relation to Mum's overall well-being and how best to support this. Thank you for your ongoing care and help.
08 February 2021
Over the last few weeks, Alina have started to provide regular home care visits to my elderly Aunt who can be most difficult to please and admit that help is required from time to time. I have been most pleased with the kind and sensitive approach provided by all members of staff at Alina and the flexible arrangements in place. The reporting and regular contact via the app is second to none.
14 December 2020
The worst care we experienced in four years. Some staff are adequate but others are not clear about the role they’re performing. Some carers continuously refused to lift a fragile 92-year-old, light lady with another carer (our 24-hour carer) - they think this should not be part of their remit despite having all the equipment they requested to be at their disposal. Despite getting hoists and chairs for washing, some staff preferred to talk lots and do nothing; letting the 24-hour carer continue to work alone. We had a 24-hour carer living in with my mother-in-law seven days per week who was employed through a different - professional - company. Two additional carers from Alina were brought in twice per day to support the main carer but some didn’t! Alina doesn’t provide continuity with staffing cover. They send carers back whom you’ve complained about. They also charge you despite receiving complaints and never deal with the complaints.
Latest Reviews for Alina Homecare Guildford
10 November 2025
I have been receiving care for my husband, who has Alzheimer's disease, for the past 3 months. Each carer we have had has been kind, considerate and helpful. I am entirely happy to leave my husband with the carer while I go out. I am extremely impressed by the level of care shown.
04 November 2025
On the back of a very sudden health setback for my 92 year old mother who lives alone, with me abroad, I had to find immediate care to enable her to remain in her own home. After interviewing a number of companies I went with Alina Homecare Guildford and it was the best decision I ever made. She did three weeks of live in care and then we switched to Domiciliary. Every member of the care team are patient, kind, attentive and when I speak to Mum daily she always talks about how nice everyone is who comes to help her. Her mood seems so much better having these daily visits, she is able to maintain independence as they work with her versus taking over. The entire balance could not be more perfect. The app that they use to communicate and record the events of every visit is fantastic so I can see how she is doing each day. The carers have even been kind enough to take photos so I can see her out on her walk. I cannot recommend them enough. Absolutely fantastic team.
20 October 2025
Great friendly team. Understood the needs my uncle required and more. Never met finer. Always on time. The communication was perfect. The vi set putting team were just wonderful and really put our minds at ease.
10 October 2025
Dad was in hospital for 4 weeks in May-June 25th - when he came our, it was a real worry as dad was displaying sudden and dramatic signs of advanced dementia. The care team were very supportive and diligent. A further three weeks passed, and Dad was showing signs of recovery and improvement. Now, in September, Dad is doing very well, fully back to normal and able to move around with ease. It really is a remarkable recovery we have seen with dad, a credit to the work of all the Alina Staff involved. Dad will be 89 next month. Thank you.
02 September 2025
The entire team from managers to carers were so professional , reliable and trustworthy totally focused on dads best interests , common sense and initiative prevailed many times and when dad was unwell , (a few times ), the service and care provided was above and beyond and always appropriate. Every single carer had such a lovely manner with dad gently getting him on side and used to his different supportive regime with out changing his fundamental routine , just enhancing it . I was able to contact a manager at any time and any concerns were always addressed immediately and appropriately , this was especially helpful enabling me to have peace of mind day and night and a bonus when I was out of the country
01 August 2025
A great staff team who give quality care and will respond to clients needs Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.
01 August 2025
It was very important to find a care provider that was excellent as my brother had a stroke that left him disabled. And I live 500mls away and I have trouble travelling myself. Alina care are excellent from all the office staff that keep you well informed and are always happy to help with any request you have for extra help that is required. The carers are always on time and do a great job of looking after my brother he is very happy with the care he receives. If there is ever a problem with any thing they always let me know so we can sort it out. Alina care have been looking after my brother for over five years and I would highly recommend Alina. A big thank you to all of the staff.
20 June 2025
The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.
15 April 2025
Alina have been caring for my Dad living with dementia for the last 12 months+, they turn up on time, do what they need without fuss, albeit he doesn't recall. Communication is great, the app is so useful. Nothing seems too much hassle, simple requests are met with success. My only negative is the lack of punctuation in carers reports, but that is because I'm a paid up member of the grammar police.
12 February 2025
The carers are a happy group and look after me very well.
26 February 2024
We had about 4 weeks of Alina Care, while my husband was in the last stages of Cancer. The Alina carers nearly always managed to arrive promptly, and they took a great deal of care to minister to his needs. They left him feeling comfortable & more content and I will forever be exceedingly grateful that they were visiting up to the time of his death. The website worked wonderfully well, and I do congratulate the office staff for their efficient organisation and the efforts they made to ensure that carers were always available.
26 July 2023
Alina Homecare took over the care of my husband when I was looking for a company who would put my husband's needs in front of their convenience. The management team took time to understand my husband's needs. The carers who attended were competent, caring, patient and understanding. The local management team were very responsive to my requests for extra care at certain times, and did their best to provide what I wanted. However, the head office policy of having to pay for care when you don't need it, for example if you go for a week's holiday, regardless of the number of days or weeks notice you give, has meant I have had to terminate the contract earlier than I would have wished.
09 May 2023
I am extremely pleased and happy with the care I receive. The carer that I have six days a week I could not wish for anyone better. I have no complaints about any of the carers that come to care for me. All of the carers are extremely kind, understanding, helpful, reliable and very professional in every way. They treat me with absolute dignity and compassion. The office staff are always easy to contact, polite and very helpful. I highly recommend Alina Homecare to anyone, they are tip-top for everything.
27 April 2023
Alina Homecare have been providing my mother with care for the last three years. Over this time my mother has become increasingly dependent on their services for her day-to-day care. Some of the carers have been excellent, anticipating what needs doing to make Mum's life easier, making her feel safe and well looked after. Others have needed more guidance which has led to some anxiety and frustration. The timing of visits has at times been unreliable, and while this sometimes can't be helped, it would have been helpful if my mother or I could have been notified, so that Mum was not left worrying that no one was coming. More recently, communications from the local office have improved enormously. While costs are rising for everyone, I do feel that Alina's charges have risen out of proportion, particularly relating to visit times of less than an hour and rates at weekends and Bank Holidays.
31 January 2023
My 96-year-old mother needs care four times a day now and is bedbound following a spell in hospital. The carers have proved to be reliable and professional, taking care of her personal needs with kindness and treating her with dignity. They report on each visit, so we are kept up to date with Mum's welfare and comfort. We have regular contact with the office staff, who are excellent, very supportive and reassuring. My mother has always been fiercely independent and the transition to having to rely on people for everything has been made easier by the sensitive approach given. We would be happy to recommend Alina Homecare, Guildford.
05 January 2023
My cousin - I was next of kin- was 105 and started needing regular care 6 months ago. The carers were kind, gentle and entirely dependable. She had always been very independent and she continued to do all she wanted but with their care and support. She died in October and the carer was with her and was wonderfully supportive despite the stress she was under. I could not fault the care.
30 November 2022
Since early May 2022, my 93-year-old mother has been receiving care visits from Alina while my wife and I have had to travel away from home for our work. Whenever we return, my mother tells us how pleasant the carers had been, also reminding her to eat the lunch and dinner portions we had prepared for her in advance. Although my mother is pretty good at looking after herself when we are away, the care visits break her day up, giving her essential mental stimulation, whilst at the same time, reminding her of the basic things she needs to remember to do to stay healthy and safe e.g. eating/drinking regularly, taking her medication etc.
29 November 2022
The overall experience with the carers from Alina has been positive. Some staff, in particular, are excellent and have a natural understanding of their role. Mum has particularly enjoyed getting to know the individual staff, who can then understand her personal situation. Others need more guidance in respect of basic care needs - a checklist may be of help in these cases. The app is very useful for family members to track visits. Some staff share what they have written with Mum, which she has appreciated. The opportunity for two-way communication between Alina and a key family member would be valuable to ensure changing needs can be met. This would also provide very useful feedback in relation to Mum's overall well-being and how best to support this. Thank you for your ongoing care and help.
08 February 2021
Over the last few weeks, Alina have started to provide regular home care visits to my elderly Aunt who can be most difficult to please and admit that help is required from time to time. I have been most pleased with the kind and sensitive approach provided by all members of staff at Alina and the flexible arrangements in place. The reporting and regular contact via the app is second to none.
14 December 2020
The worst care we experienced in four years. Some staff are adequate but others are not clear about the role they’re performing. Some carers continuously refused to lift a fragile 92-year-old, light lady with another carer (our 24-hour carer) - they think this should not be part of their remit despite having all the equipment they requested to be at their disposal. Despite getting hoists and chairs for washing, some staff preferred to talk lots and do nothing; letting the 24-hour carer continue to work alone. We had a 24-hour carer living in with my mother-in-law seven days per week who was employed through a different - professional - company. Two additional carers from Alina were brought in twice per day to support the main carer but some didn’t! Alina doesn’t provide continuity with staffing cover. They send carers back whom you’ve complained about. They also charge you despite receiving complaints and never deal with the complaints.