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Alina Homecare Guildford

1 Parklands, Railton Road, Guildford, Surrey GU2 9JX
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Alina Homecare Guildford, Guildford
Alina Homecare Guildford, Guildford
Alina Homecare Guildford, Guildford

Alina Homecare Guildford is a high-quality provider of person-centred home care in Guildford. Other areas also covered include Albury, Bellfields, Bramley, Burpham, Godalming, Merrow, Milford, Normandy, Onslow Village, Park Barn, Shalford & Stoughton.

The manager and care team have a passion for caring for people in their own homes in the way they choose, believing that everyone should be treated with dignity and respect.

Staff are specially selected that have the best...  

Care Provided by Alina Homecare Guildford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices

We pride ourselves on providing excellent quality Home Care at competitive prices.

The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.

Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.

We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.

We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.

Your home. Your care. Your choice.

Contact Alina Homecare Guildford to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)

Good to Know

Group / Owner

Person in charge

  • Hayley Poulton (Registered Manager)

Alina Homecare Guildford Reviews (45)

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9.7

Alina Homecare Guildford has a Review Score of 9.7 (9.749) out of 10, based on 15 reviews in the last 2 years. Over all time Alina Homecare Guildford has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from C S (Daughter of Client) published on 17 August 2026 Submitted via Website
Overall Experience

The staff at Alina looked after our mother who had dementia, they were kind, caring & very patient with her. If they had any concerns they always took the time to discuss them with us & kept us informed at all times. One of my reasons for choosing Alina was that they are local & mum had the same team of 2/3 carers visiting regularly. I wouldn't hesitate to recommend Alina.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your kind words. We're truly grateful that you chose Alina to support your mum. It means a great deal to hear that our carers were able to provide her with the kindness, patience and compassionate care she deserved.

We're also pleased that having a consistent team of carers...  

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Review from L T (Daughter of Client) published on 23 July 2026 Submitted via Website
Overall Experience

We have used Alina for sometime, Dad needed a bit of company on the days I didn't see him. The girls who visited him were always pleasant and willing to do any tasks requested of them. Happy to recommend.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your lovely review. We're delighted to hear that our carers were able to provide your dad with not only the support he needed, but also valued companionship on the days you couldn't be with him. It's wonderful to know the team were pleasant, helpful, and happy to assist with...  

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Review from Mrianne B (Client / Service User) published on 23 April 2026 Submitted via Website
Overall Experience
Everyone is kind and helpful when we have needed to ask any questions over the telephone. (Always good to be able to speak with a human person)

The carers always arrive on time, are kind and sympathetic to the needs of the individual. One of the nice points about the service is that they do not dash off as soon as the task is completed, they always have a few minutes to chat and make sure the patient is fine and comfortable

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your kind and thoughtful feedback. We're really pleased to hear that you've found our team approachable and supportive, and that being able to speak directly with someone has made a difference.

Your comments mean a great deal to us and will be shared with the team. Thank you again for taking the time to share your experience.

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Review from C G (Son of Client) published on 12 January 2026 Submitted via Website
Overall Experience

We have only been using the services of Alina Homecare for about 4 weeks but already are hugely impressed with the quality of care from every member of the care team we have had contact with. They are sensitive to our needs, always extremely friendly and, crucially, always have a great bedside manner with my dad. We're very happy we chose Alina Homecare.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words. Were delighted to hear about your positive experience and truly appreciate you taking the time to share your feedback. Our team works hard to provide the best possible care and support, and reviews like yours mean a great deal to us.

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Review from S F (Daughter of Client) published on 9 January 2026 Submitted via Website
Overall Experience

Hayley and Jade, at Alina Homecare Guildford, were amazing when we first contacted them, coming out the same day to discuss our mums needs. They were very thorough and a plan was put in place as soon as we needed. The carers are lovely ladies and mum feels at ease with them coming in daily. Any questions are dealt with quickly and efficiently. We would definitely recommend them.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you for your wonderful review! Were so glad to hear you had a positive experience with our home care services. Your support and trust mean a lot to our team.

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Review from Anna S (Wife of Client) published on 10 November 2025 Submitted via Postal Card
Overall Experience

I have been receiving care for my husband, who has Alzheimer's disease, for the past 3 months. Each carer we have had has been kind, considerate and helpful. I am entirely happy to leave my husband with the carer while I go out. I am extremely impressed by the level of care shown.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your 5-star review! Were delighted to hear that youre happy with the care and support provided by our team. Your kind words mean a lot to us and to the carers who work hard to make a positive difference every day.

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Review from Min K (Client / Service User) published on 4 November 2025 Submitted via Website
Overall Experience

On the back of a very sudden health setback for my 92 year old mother who lives alone, with me abroad, I had to find immediate care to enable her to remain in her own home. After interviewing a number of companies I went with Alina Homecare Guildford and it was the best decision I ever made. She did three weeks of live in care and then we switched to Domiciliary. Every member of the care team are patient, kind, attentive and when I speak to Mum daily she always talks about how nice everyone is who comes to help her. Her mood seems so much better having these daily visits, she is able to maintain independence as they work with her versus taking over. The entire balance could not be more perfect. The app that they use to communicate and record the events of every visit is fantastic so I can see how she is doing each day. The carers have even been kind enough to take photos so I can see her out on her walk. I cannot recommend them enough. Absolutely fantastic team.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your wonderful 5-star review! Were delighted to hear that youve had such a positive experience with our care team. Providing compassionate, reliable, and person-centred support is at the heart of everything we do, and its lovely to know our efforts are making a difference. We truly appreciate you taking the time to share your feedback.

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Review from K D (Nephew of Client) published on 20 October 2025 Submitted via Website
Overall Experience

Great friendly team. Understood the needs my uncle required and more. Never met finer. Always on time. The communication was perfect. The vi set putting team were just wonderful and really put our minds at ease.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your kind words and thoughtful review. We're truly grateful that you took the time to share your experience with our home care service.

It means a great deal to our team to know that the care and support we provide is making a positive difference. Our carers work hard to...  

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Review from Stuart M (Son of Client) published on 10 October 2025 Submitted via Postal Card
Overall Experience
Dad was in hospital for 4 weeks in May-June 25th - when he came our, it was a real worry as dad was displaying sudden and dramatic signs of advanced dementia. The care team were very supportive and diligent. A further three weeks passed, and Dad was showing signs of recovery and improvement. Now, in September, Dad is doing very well, fully back to normal and able to move around with ease.

It really is a remarkable recovery we have seen with dad, a credit to the work of all the Alina Staff involved. Dad will be 89 next month. Thank you.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words and positive feedback. We're delighted to hear that our team is making such a positive difference. we'll make sure to share your message with the team it will mean a lot to them.

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Review from Julie R (Daughter of Client) published on 2 September 2025 Submitted via Website
Overall Experience
The entire team from managers to carers were so professional , reliable and trustworthy totally focused on dads best interests , common sense and initiative prevailed many times and when dad was unwell , (a few times ), the service and care provided was above and beyond and always appropriate. Every single carer had such a lovely manner with dad gently getting him on side and used to his different supportive regime with out changing his fundamental routine , just enhancing it .

I was able to contact a manager at any time and any concerns were always addressed immediately and appropriately , this was especially helpful enabling me to have peace of mind day and night and a bonus when I was out of the country

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words.We are delighted to hear that you've had such a positive experience with our domiciliary service. Your feedback inspires us to keep delivering the highest standard of care every day.

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Review from Helen H (Client / Service User) published on 1 August 2025 Submitted via Website
Overall Experience
A great staff team who give quality care and will respond to clients needs

Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you for your feedback. And sharing your experience with our care team. Its our mission to provide respectful, reliable and personalized support to every individual we serve.

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Review from Robert Y (Brother of Client) published on 1 August 2025 Submitted via Website
Overall Experience
It was very important to find a care provider that was excellent as my brother had a stroke that left him disabled. And I live 500mls away and I have trouble travelling myself. Alina care are excellent from all the office staff that keep you well informed and are always happy to help with any request you have for extra help that is required. The carers are always on time and do a great job of looking after my brother he is very happy with the care he receives. If there is ever a problem with any thing they always let me know so we can sort it out. Alina care have been looking after my brother for over five years and I would highly recommend Alina.

A big thank you to all of the staff.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you for your kind words. We are truly grateful. It means a lot to us to know that we are making a positive impact in your loved ones life.

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Review from P J (Wife of Client) published on 20 June 2025 Submitted via Postal Card
Overall Experience

The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words i will pass this onto the team. We all enjoyed looking after your husband.

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Review from Paul M (Son of Client) published on 15 April 2025 Submitted via Website
Overall Experience
Alina have been caring for my Dad living with dementia for the last 12 months+, they turn up on time, do what they need without fuss, albeit he doesn't recall.
Communication is great, the app is so useful.
Nothing seems too much hassle, simple requests are met with success.

My only negative is the lack of punctuation in carers reports, but that is because I'm a paid up member of the grammar police.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind thoughtful review. We're truly honoured to be part of your loved ones care Journey. We remain committed to providing compassionate, reliable care every step of the way.

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Review from J T (Client / Service User) published on 12 February 2025 Submitted via Postal Card
Overall Experience

The carers are a happy group and look after me very well.

Reply from Laura Akinboluwajo, Regional Director at Alina Homecare Guildford

Thank you very much for taking the time to leave a review, we will make sure your kind words are passed back to the care team.

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Review from Diana M (Wife of Client) published on 26 February 2024 Submitted via Website
Overall Experience
We had about 4 weeks of Alina Care, while my husband was in the last stages of Cancer.
The Alina carers nearly always managed to arrive promptly, and they took a great deal of care to minister to his needs. They left him feeling comfortable & more content and I will forever be exceedingly grateful that they were visiting up to the time of his death.

The website worked wonderfully well, and I do congratulate the office staff for their efficient organisation and the efforts they made to ensure that carers were always available.

Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford

Thank you so much for your kind review. It was a pleasure to look after your husband and all the staff felt they were privileged to support you both at this difficult time. I will pass your review on to the care staff who looked after your husband.

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Review from Mary C (Wife of Client) published on 26 July 2023 Submitted via Website
Overall Experience

Alina Homecare took over the care of my husband when I was looking for a company who would put my husband's needs in front of their convenience. The management team took time to understand my husband's needs. The carers who attended were competent, caring, patient and understanding. The local management team were very responsive to my requests for extra care at certain times, and did their best to provide what I wanted. However, the head office policy of having to pay for care when you don't need it, for example if you go for a week's holiday, regardless of the number of days or weeks notice you give, has meant I have had to terminate the contract earlier than I would have wished.

Reply from Justina Muraskaite, Branch Manager at Alina Homecare Guildford

Thank you for your very positive review of our carers and quality of care as well as your comments that our management team were responsive and took time to fully understand your husband’s needs. We will pass on your kind comments to the staff team.

Alina Home care considers our staff teams to...  

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Review from Sue H (Client / Service User) published on 9 May 2023 Submitted via Website
Overall Experience
I am extremely pleased and happy with the care I receive.
The carer that I have six days a week I could not wish for anyone better.
I have no complaints about any of the carers that come to care for me.
All of the carers are extremely kind, understanding, helpful, reliable and very professional in every way.
They treat me with absolute dignity and compassion.
The office staff are always easy to contact, polite and very helpful.

I highly recommend Alina Homecare to anyone, they are tip-top for everything.

Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford

Thank you for your lovely review. I am so pleased to hear that you are extremely happy with all aspects of your care. I will pass your kind feedback onto the care team.

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Review from F D (Daughter of Client) published on 27 April 2023 Submitted via Website
Overall Experience
Alina Homecare have been providing my mother with care for the last three years. Over this time my mother has become increasingly dependent on their services for her day-to-day care. Some of the carers have been excellent, anticipating what needs doing to make Mum's life easier, making her feel safe and well looked after. Others have needed more guidance which has led to some anxiety and frustration. The timing of visits has at times been unreliable, and while this sometimes can't be helped, it would have been helpful if my mother or I could have been notified, so that Mum was not left worrying that no one was coming. More recently, communications from the local office have improved enormously.

While costs are rising for everyone, I do feel that Alina's charges have risen out of proportion, particularly relating to visit times of less than an hour and rates at weekends and Bank Holidays.

Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford

Thank you for your review, we have worked incredibly hard to develop strong collaboration and communication with families, particularly during the Covid period and over recent months, so we are pleased you say communications are now strong. We always work hard to ensure visit times are consistent...  

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Review from Linda J (Daughter of Client) published on 31 January 2023 Submitted via Website
Overall Experience

My 96-year-old mother needs care four times a day now and is bedbound following a spell in hospital. The carers have proved to be reliable and professional, taking care of her personal needs with kindness and treating her with dignity. They report on each visit, so we are kept up to date with Mum's welfare and comfort. We have regular contact with the office staff, who are excellent, very supportive and reassuring. My mother has always been fiercely independent and the transition to having to rely on people for everything has been made easier by the sensitive approach given. We would be happy to recommend Alina Homecare, Guildford.

Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford

Thank you so much for your lovely review. All the staff really enjoy looking after your mother. I will pass your kind words on to my team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 April 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (1)

News
  • 24 Jun 2025

    Alina Homecare has for the fifth consecutive year, been recognised with a ‘Top 20 Home Care Group National Award for 2025’ by leading UK Home Care review website, homecare.co.uk. These...

Awards / Recognitions (8)

  • 29 May 2026Recipient: Alina Homecare
  • 30 May 2025Recipient: Alina Homecare
  • 31 May 2024Recipient: Alina Homecare

Accreditations

There are no accreditations posted yet for Alina Homecare Guildford.

Meet the Team (1)

Hayley
Hayley Job Title:Registered ManagerJoined: 2024

Hayley strives to ensure her trained Team delivers the most compassionate and high quality Home Care possible for their clients.

Frequently Asked Questions about Alina Homecare Guildford

How many Carers does Alina Homecare Guildford employ?

Alina Homecare Guildford employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Guildford to verify any information. View our terms and conditions. Alina Homecare Guildford has an Enhanced Service -more info.