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The manager and care team have a passion for caring for people in their own homes in the way they choose, believing that everyone should be treated with dignity and respect.
Staff are specially selected that have the best...
Alina Homecare Guildford is a high-quality provider of person-centred home care in Guildford. Other areas also covered include Albury, Bellfields, Bramley, Burpham, Godalming, Merrow, Milford, Normandy, Onslow Village, Park Barn, Shalford & Stoughton.
The manager and care team have a passion for caring for people in their own homes in the way they choose, believing that everyone should be treated with dignity and respect.
Staff are specially selected that have the best possible past care experience and are fully DBS checked. Extensive training is then provided through their exclusive Alina Homecare Academy.
Communication is also of the highest importance to the branch; clients and their families are always kept up informed on any major care decisions. A care monitoring app allows families to always be up to date with details of care calls and how their loved one is.
Care Provided by Alina Homecare Guildford
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Contact Alina Homecare Guildford to get a personalised quote:
We pride ourselves on providing excellent quality Home Care at competitive prices.
The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
Good to Know
Group / Owner
- Alina Homecare
- Private Owned
Person in charge
- Hayley Poulton (Registered Manager)
Alina Homecare Guildford Reviews (47)
Alina Homecare Guildford has a Review Score of 9.8 (9.814) out of 10, based on 17 reviews in the last 2 years.
Over all time Alina Homecare Guildford has 47 reviews.
Our friend received 7 months of excellent care from Alina. He was always treated with dignity and compassion. He looked forward to his carers' visits and they provided personal care, cooked meals for him and chatted with him.
Our friend received 7 months of excellent care from Alina. He was always treated with dignity and compassion. He looked forward to his carers' visits and they provided personal care, cooked meals for him and chatted with him.
Thank you so much for your kind and heartfelt feedback. Were delighted to hear that your friend received excellent care from our Alina team and, most importantly, that he was always treated with dignity, compassion and respect.
Tony was hesitant about having carers at home to start with but the Alina ladies soon changed that! A very friendly and efficient team who went above and beyond with their attention - and he looked forward very much to their visits.
Tony was hesitant about having carers at home to start with but the Alina ladies soon changed that! A very friendly and efficient team who went above and beyond with their attention - and he looked forward very much to their visits.
Thank you so much for your lovely feedback. Were delighted to hear that Tonys initial concerns about having carers at home were soon put at ease by the Alina team. It means a great deal to know that our carers built such a positive and trusting relationship with him, and that he looked forward to...
Thank you so much for your lovely feedback. Were delighted to hear that Tonys initial concerns about having carers at home were soon put at ease by the Alina team. It means a great deal to know that our carers built such a positive and trusting relationship with him, and that he looked forward to their visits. Were incredibly proud of the team for providing compassionate, friendly and person-centred care, and we truly appreciate you taking the time to share your experience.
The staff at Alina looked after our mother who had dementia, they were kind, caring & very patient with her. If they had any concerns they always took the time to discuss them with us & kept us informed at all times. One of my reasons for choosing Alina was that they are local & mum had the same...
The staff at Alina looked after our mother who had dementia, they were kind, caring & very patient with her. If they had any concerns they always took the time to discuss them with us & kept us informed at all times. One of my reasons for choosing Alina was that they are local & mum had the same team of 2/3 carers visiting regularly. I wouldn't hesitate to recommend Alina.
We're also pleased that having a consistent team of carers...
Thank you so much for your kind words. We're truly grateful that you chose Alina to support your mum. It means a great deal to hear that our carers were able to provide her with the kindness, patience and compassionate care she deserved.We're also pleased that having a consistent team of carers helped provide familiarity and reassurance for your mum, and that you felt kept informed and involved throughout her care. Thank you for taking the time to share your experience and for recommending Alina.
We have used Alina for sometime, Dad needed a bit of company on the days I didn't see him. The girls who visited him were always pleasant and willing to do any tasks requested of them. Happy to recommend.
We have used Alina for sometime, Dad needed a bit of company on the days I didn't see him. The girls who visited him were always pleasant and willing to do any tasks requested of them. Happy to recommend.
Thank you so much for your lovely review. We're delighted to hear that our carers were able to provide your dad with not only the support he needed, but also valued companionship on the days you couldn't be with him. It's wonderful to know the team were pleasant, helpful, and happy to assist with...
Thank you so much for your lovely review. We're delighted to hear that our carers were able to provide your dad with not only the support he needed, but also valued companionship on the days you couldn't be with him. It's wonderful to know the team were pleasant, helpful, and happy to assist with any tasks. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to the carers. Thank you for trusting Alina to support your family
The carers always arrive on time, are kind and sympathetic to the needs of the individual. One of the nice points about the service is that they do not...
The carers always arrive on time, are kind and sympathetic to the needs of the individual. One of the nice points about the service is that they do not dash off as soon as the task is completed, they always have a few minutes to chat and make sure the patient is fine and comfortable
Your comments mean a great deal to us and will be shared with the team. Thank you again for taking the time to share your experience.
We have only been using the services of Alina Homecare for about 4 weeks but already are hugely impressed with the quality of care from every member of the care team we have had contact with. They are sensitive to our needs, always extremely friendly and, crucially, always have a great bedside...
We have only been using the services of Alina Homecare for about 4 weeks but already are hugely impressed with the quality of care from every member of the care team we have had contact with. They are sensitive to our needs, always extremely friendly and, crucially, always have a great bedside manner with my dad. We're very happy we chose Alina Homecare.
Thank you so much for your kind words. Were delighted to hear about your positive experience and truly appreciate you taking the time to share your feedback. Our team works hard to provide the best possible care and support, and reviews like yours mean a great deal to us.
Hayley and Jade, at Alina Homecare Guildford, were amazing when we first contacted them, coming out the same day to discuss our mums needs. They were very thorough and a plan was put in place as soon as we needed. The carers are lovely ladies and mum feels at ease with them coming in daily. Any...
Hayley and Jade, at Alina Homecare Guildford, were amazing when we first contacted them, coming out the same day to discuss our mums needs. They were very thorough and a plan was put in place as soon as we needed. The carers are lovely ladies and mum feels at ease with them coming in daily. Any questions are dealt with quickly and efficiently. We would definitely recommend them.
Thank you for your wonderful review! Were so glad to hear you had a positive experience with our home care services. Your support and trust mean a lot to our team.
I have been receiving care for my husband, who has Alzheimer's disease, for the past 3 months. Each carer we have had has been kind, considerate and helpful. I am entirely happy to leave my husband with the carer while I go out. I am extremely impressed by the level of care shown.
I have been receiving care for my husband, who has Alzheimer's disease, for the past 3 months. Each carer we have had has been kind, considerate and helpful. I am entirely happy to leave my husband with the carer while I go out. I am extremely impressed by the level of care shown.
Thank you so much for your 5-star review! Were delighted to hear that youre happy with the care and support provided by our team. Your kind words mean a lot to us and to the carers who work hard to make a positive difference every day.
On the back of a very sudden health setback for my 92 year old mother who lives alone, with me abroad, I had to find immediate care to enable her to remain in her own home. After interviewing a number of companies I went with Alina Homecare Guildford and it was the best decision I ever made. She...
On the back of a very sudden health setback for my 92 year old mother who lives alone, with me abroad, I had to find immediate care to enable her to remain in her own home. After interviewing a number of companies I went with Alina Homecare Guildford and it was the best decision I ever made. She did three weeks of live in care and then we switched to Domiciliary. Every member of the care team are patient, kind, attentive and when I speak to Mum daily she always talks about how nice everyone is who comes to help her. Her mood seems so much better having these daily visits, she is able to maintain independence as they work with her versus taking over. The entire balance could not be more perfect. The app that they use to communicate and record the events of every visit is fantastic so I can see how she is doing each day. The carers have even been kind enough to take photos so I can see her out on her walk. I cannot recommend them enough. Absolutely fantastic team.
Thank you so much for your wonderful 5-star review! Were delighted to hear that youve had such a positive experience with our care team. Providing compassionate, reliable, and person-centred support is at the heart of everything we do, and its lovely to know our efforts are making a difference. We truly appreciate you taking the time to share your feedback.
Great friendly team. Understood the needs my uncle required and more. Never met finer. Always on time. The communication was perfect. The vi set putting team were just wonderful and really put our minds at ease.
Great friendly team. Understood the needs my uncle required and more. Never met finer. Always on time. The communication was perfect. The vi set putting team were just wonderful and really put our minds at ease.
It means a great deal to our team to know that the care and support we provide is making a positive difference. Our carers work hard to...
Thank you so much for your kind words and thoughtful review. We're truly grateful that you took the time to share your experience with our home care service.It means a great deal to our team to know that the care and support we provide is making a positive difference. Our carers work hard to deliver compassionate, respectful, and reliable care - and feedback like yours reminds us why we do what we do
Dad was in hospital for 4 weeks in May-June 25th - when he came our, it was a real worry as dad was displaying sudden and dramatic signs of advanced dementia. The care team were very supportive and diligent. A further three weeks passed, and Dad was showing signs of recovery and improvement. Now,...
It really is a remarkable recovery we have seen with dad, a credit to the work of all the Alina Staff involved. Dad will be 89 next month. Thank you.
Thank you so much for your kind words and positive feedback. We're delighted to hear that our team is making such a positive difference. we'll make sure to share your message with the team it will mean a lot to them.
The entire team from managers to carers were so professional , reliable and trustworthy totally focused on dads best interests , common sense and initiative prevailed many times and when dad was unwell , (a few times ), the service and care provided was above and beyond and always appropriate....
I was able to contact a manager at any time and any concerns were always addressed immediately and appropriately , this was especially helpful enabling me to have peace of mind day and night and a bonus when I was out of the country
Thank you so much for your kind words.We are delighted to hear that you've had such a positive experience with our domiciliary service. Your feedback inspires us to keep delivering the highest standard of care every day.
Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.
Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.
Thank you for your feedback. And sharing your experience with our care team. Its our mission to provide respectful, reliable and personalized support to every individual we serve.
It was very important to find a care provider that was excellent as my brother had a stroke that left him disabled. And I live 500mls away and I have trouble travelling myself. Alina care are excellent from all the office staff that keep you well informed and are always happy to help with any...
A big thank you to all of the staff.
Thank you for your kind words. We are truly grateful. It means a lot to us to know that we are making a positive impact in your loved ones life.
The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.
The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.
Thank you so much for your kind words i will pass this onto the team. We all enjoyed looking after your husband.
Communication is great, the app is so useful.
Nothing seems too much hassle, simple requests are met with success.
My only negative is...
Communication is great, the app is so useful.
Nothing seems too much hassle, simple requests are met with success.
My only negative is the lack of punctuation in carers reports, but that is because I'm a paid up member of the grammar police.
Thank you so much for your kind thoughtful review. We're truly honoured to be part of your loved ones care Journey. We remain committed to providing compassionate, reliable care every step of the way.
The carers are a happy group and look after me very well.
The carers are a happy group and look after me very well.
Thank you very much for taking the time to leave a review, we will make sure your kind words are passed back to the care team.
The Alina carers nearly always managed to arrive promptly, and they took a great deal of care to minister to his needs. They left him feeling comfortable & more content and I will forever be exceedingly grateful...
The Alina carers nearly always managed to arrive promptly, and they took a great deal of care to minister to his needs. They left him feeling comfortable & more content and I will forever be exceedingly grateful that they were visiting up to the time of his death.
The website worked wonderfully well, and I do congratulate the office staff for their efficient organisation and the efforts they made to ensure that carers were always available.
Thank you so much for your kind review. It was a pleasure to look after your husband and all the staff felt they were privileged to support you both at this difficult time. I will pass your review on to the care staff who looked after your husband.
Alina Homecare took over the care of my husband when I was looking for a company who would put my husband's needs in front of their convenience. The management team took time to understand my husband's needs. The carers who attended were competent, caring, patient and understanding. The local...
Alina Homecare took over the care of my husband when I was looking for a company who would put my husband's needs in front of their convenience. The management team took time to understand my husband's needs. The carers who attended were competent, caring, patient and understanding. The local management team were very responsive to my requests for extra care at certain times, and did their best to provide what I wanted. However, the head office policy of having to pay for care when you don't need it, for example if you go for a week's holiday, regardless of the number of days or weeks notice you give, has meant I have had to terminate the contract earlier than I would have wished.
Thank you for your very positive review of our carers and quality of care as well as your comments that our management team were responsive and took time to fully understand your husband’s needs. We will pass on your kind comments to the staff team.
Alina Home care considers our staff teams to...
Thank you for your very positive review of our carers and quality of care as well as your comments that our management team were responsive and took time to fully understand your husband’s needs. We will pass on your kind comments to the staff team.
Alina Home care considers our staff teams to be our greatest asset. We invest heavily in training and ongoing development to ensure we have the right qualities in our employees. The elements of our contract that are always highlighted at the start of our service allow us to provide the highest standard of continuity. This ensures clients can keep an allocated time and their assigned care team who know needs and requirements and ensure the staff team can be retained for the exceptional standard of service they provide. This allows us to provide the highest level of service to our clients in terms of quality and availability of services.
Our teams always enjoyed supporting your husband and we wish you both the very best.
The carer that I have six days a week I could not wish for anyone better.
I have no complaints about any of the carers that come to care for me.
All of the carers are extremely kind, understanding, helpful, reliable and very professional...
The carer that I have six days a week I could not wish for anyone better.
I have no complaints about any of the carers that come to care for me.
All of the carers are extremely kind, understanding, helpful, reliable and very professional in every way.
They treat me with absolute dignity and compassion.
The office staff are always easy to contact, polite and very helpful.
I highly recommend Alina Homecare to anyone, they are tip-top for everything.
Thank you for your lovely review. I am so pleased to hear that you are extremely happy with all aspects of your care. I will pass your kind feedback onto the care team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- 24 Jun 2025
Alina Homecare has for the fifth consecutive year, been recognised with a ‘Top 20 Home Care Group National Award for 2025’ by leading UK Home Care review website, homecare.co.uk. These...
Awards / Recognitions (8)
- 29 May 2026Recipient: Alina Homecare
- 30 May 2025Recipient: Alina Homecare
- 31 May 2024Recipient: Alina Homecare
Accreditations
There are no accreditations posted yet for Alina Homecare Guildford.
Meet the Team (1)

Hayley strives to ensure her trained Team delivers the most compassionate and high quality Home Care possible for their clients.
Frequently Asked Questions about Alina Homecare Guildford
How many Carers does Alina Homecare Guildford employ?
Alina Homecare Guildford employs 20 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Guildford to verify any information. View our terms and conditions. Alina Homecare Guildford has an Enhanced Service -what an Enhanced Service includes.