Alina Homecare Guildford

Thank you so much for your kind words.We are delighted to hear that you've had such a positive experience with our domiciliary service. Your feedback inspires us to keep delivering the highest standard of care every day.

Thank you for your kind words. We are truly grateful. It means a lot to us to know that we are making a positive impact in your loved ones life.

Thank you so much for your kind thoughtful review. We're truly honoured to be part of your loved ones care Journey. We remain committed to providing compassionate, reliable care every step of the way.

Thank you so much for your kind review. It was a pleasure to look after your husband and all the staff felt they were privileged to support you both at this difficult time. I will pass your review on to the care staff who looked after your husband.

Thank you for your very positive review of our carers and quality of care as well as your comments that our management team were responsive and took time to fully understand your husband’s needs. We will pass on your kind comments to the staff team.

Alina Home care considers our staff teams to be our greatest asset. We invest heavily in training and ongoing development to ensure we have the right qualities in our employees. The elements of our contract that are always highlighted at the start of our service allow us to provide the highest standard of continuity. This ensures clients can keep an allocated time and their assigned care team who know needs and requirements and ensure the staff team can be retained for the exceptional standard of service they provide. This allows us to provide the highest level of service to our clients in terms of quality and availability of services.

Our teams always enjoyed supporting your husband and we wish you both the very best.

Thank you for your lovely review. I am so pleased to hear that you are extremely happy with all aspects of your care. I will pass your kind feedback onto the care team.

Thank you for your review, we have worked incredibly hard to develop strong collaboration and communication with families, particularly during the Covid period and over recent months, so we are pleased you say communications are now strong. We always work hard to ensure visit times are consistent and our track record vs other care companies in this respect is very good, despite the national shortages of carers. We invest in our carers and this gives us more reliable teams. We also launched our app, so families can immediately have information about visits. We really do understand about the cost-of-living situation, which is why we, as a company, absorbed the vast majority of the unprecedented cost pressures we have suffered, which includes but are not exclusive to uplifts in wages, insurance, petrol rates etc. by only passing on a 3% uplift to our very valued customers, which is less than 1/3 of inflation.

Thank you so much for your lovely review. All the staff really enjoy looking after your mother. I will pass your kind words on to my team.

Thank you for such a lovely review. It was a real pleasure to look after her and all our staff at Alina were very fond of her. I will pass your kind comments onto our staff, who looked after her.

Thank you for your positive review, and I am so pleased that you are happy with our services. It is such a pleasure to be looking after your mother.

Thank you very much for your positive review of your mother's care. We regularly review our client's care plans, to make sure their care needs are met. We are so pleased you are finding the app so helpful to have visibility of your mother's care. We will continue to work closely with you and your mother.

Thank you for your kind review, Clifford, we are delighted to hear that you're happy with our approach and flexibility.

We are saddened to see this review from a customer for whom we last delivered care in May. It can be difficult when care is split between two care providers as they may work to different protocols to keep their staff and service users safe, but, we still always strive to do our best to provide a seamless service in these circumstances. In this case, our carers followed their training at all times with accepted industry standards about what can be done safely. We are sorry this caused frustration for the family, which was never our intent.
We are committed to very high standards of care; all complaints raised by customers are always fully and formally investigated. If the quality of our care is judged to have fallen below our usual exacting standards, a robust process is followed with the staff involved and our regulator informed. We are sorry to see this disappointment with the result of our investigation and will review this matter to capture any learnings for the future.

Thank you very much for your feedback which is always welcome. We did have some relatively short term staffing changes influenced by steps we had to take to keep both customers and staff safe during the early stages of the COVID pandemic. While we always ensure that staff are well trained and understanding of our customers’ needs, we agree that continuity of care is highly important and are very pleased to hear that you are happy your regular team are now safely back to work.

Thank you for your positive words and compliments Eileen. We are delighted to hear that you are happy with the care delivered to your Mum.

Thank you for your positive words and compliments Shellie, very much appreciated.