Alina Homecare Guildford

1 Parklands, Railton Road, Guildford GU2 9JX
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9.9 40 Reviews
  • Alina Homecare Guildford, Guildford
Alina Homecare Guildford is a high-quality provider of person-centred home care in Guildford. Other areas also covered include Albury, Aldershot, Ash, Ash Vale, Bellfields, Bramley, Burpham, Godalming, Merrow, Milford, Normandy, Onslow Village, Park Barn, Shalford & Stoughton

The manager and care team have a passion for caring for people in their own homes in the way they choose, believing that everyone should be treated with dignity and respect.

Staff are specially selected that have the best possible past care experience and are fully DBS checked. Extensive training is then provided through their exclusive Alina Homecare Academy.

Communication is also of the highest importance to the branch; clients and their families are always kept up informed on any major care decisions. A care monitoring app allows families to always be up to date with details of care calls and how their loved one is.
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Care Provided by Alina Homecare Guildford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Hayley Poulton (Branch Manager)

Alina Homecare Guildford Reviews (40)

9.9

Alina Homecare Guildford has a Review Score of 9.9 (9.875) out of 10, based on 11 reviews in the last 2 years.
Over all time Alina Homecare Guildford has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alina Homecare Guildford
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Total of 40, showing 1-20
Review from Anna S (Wife of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care for my husband, who has Alzheimer's disease, for the past 3 months. Each carer we have had has been kind, considerate and helpful. I am entirely happy to leave my husband with the carer while I go out. I am extremely impressed by the level of care shown.
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your 5-star review! Were delighted to hear that youre happy with the care and support provided by our team. Your kind words mean a lot to us and to the carers who work hard to…read more
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Review from Min K (Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the back of a very sudden health setback for my 92 year old mother who lives alone, with me abroad, I had to find immediate care to enable her to remain in her own home. After interviewing a number of companies I went with Alina Homecare Guildford and it was the best decision I ever made. She did
three weeks of live in care and then we switched to Domiciliary. Every member of the care team are patient, kind, attentive and when I speak to Mum daily she always talks about how nice everyone is who comes to help her. Her mood seems so much better having these daily visits, she is able to maintain independence as they work with her versus taking over. The entire balance could not be more perfect. The app that they use to communicate and record the events of every visit is fantastic so I can see how she is doing each day. The carers have even been kind enough to take photos so I can see her out on her walk. I cannot recommend them enough. Absolutely fantastic team.
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your wonderful 5-star review! Were delighted to hear that youve had such a positive experience with our care team. Providing compassionate, reliable, and person-centred support…read more
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Review from K D (Nephew of Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great friendly team. Understood the needs my uncle required and more. Never met finer. Always on time. The communication was perfect. The vi set putting team were just wonderful and really put our minds at ease.
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your kind words and thoughtful review. We're truly grateful that you took the time to share your experience with our home care service.
It means a great deal to our team to know…read more
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Review from Stuart M (Son of Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was in hospital for 4 weeks in May-June 25th - when he came our, it was a real worry as dad was displaying sudden and dramatic signs of advanced dementia. The care team were very supportive and diligent. A further three weeks passed, and Dad was showing signs of recovery and improvement. Now, in
September, Dad is doing very well, fully back to normal and able to move around with ease.
It really is a remarkable recovery we have seen with dad, a credit to the work of all the Alina Staff involved. Dad will be 89 next month. Thank you.
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your kind words and positive feedback. We're delighted to hear that our team is making such a positive difference. we'll make sure to share your message with the team it will…read more
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Review from Julie R (Daughter of Client) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire team from managers to carers were so professional , reliable and trustworthy totally focused on dads best interests , common sense and initiative prevailed many times and when dad was unwell , (a few times ), the service and care provided was above and beyond and always appropriate. Every
single carer had such a lovely manner with dad gently getting him on side and used to his different supportive regime with out changing his fundamental routine , just enhancing it .
I was able to contact a manager at any time and any concerns were always addressed immediately and appropriately , this was especially helpful enabling me to have peace of mind day and night and a bonus when I was out of the country
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your kind words.We are delighted to hear that you've had such a positive experience with our domiciliary service. Your feedback inspires us to keep delivering the highest…read more
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Review from Helen H (Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great staff team who give quality care and will respond to clients needs
Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you for your feedback. And sharing your experience with our care team. Its our mission to provide respectful, reliable and personalized support to every individual we serve.
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Review from Robert Y (Brother of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was very important to find a care provider that was excellent as my brother had a stroke that left him disabled. And I live 500mls away and I have trouble travelling myself. Alina care are excellent from all the office staff that keep you well informed and are always happy to help with any request
you have for extra help that is required. The carers are always on time and do a great job of looking after my brother he is very happy with the care he receives. If there is ever a problem with any thing they always let me know so we can sort it out. Alina care have been looking after my brother for over five years and I would highly recommend Alina.
A big thank you to all of the staff.
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you for your kind words. We are truly grateful. It means a lot to us to know that we are making a positive impact in your loved ones life.
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Review from P J (Wife of Client) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your kind words i will pass this onto the team. We all enjoyed looking after your husband.
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Review from Paul M (Son of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina have been caring for my Dad living with dementia for the last 12 months+, they turn up on time, do what they need without fuss, albeit he doesn't recall.
Communication is great, the app is so useful.
Nothing seems too much hassle, simple requests are met with success.
My only negative is the
lack of punctuation in carers reports, but that is because I'm a paid up member of the grammar police.
Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford
Thank you so much for your kind thoughtful review. We're truly honoured to be part of your loved ones care Journey. We remain committed to providing compassionate, reliable care every step of the way.
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Review from J T (Client) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are a happy group and look after me very well.
Reply from Laura Akinboluwajo, Regional Director at Alina Homecare Guildford
Thank you very much for taking the time to leave a review, we will make sure your kind words are passed back to the care team.
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Review from Diana M (Wife of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had about 4 weeks of Alina Care, while my husband was in the last stages of Cancer.
The Alina carers nearly always managed to arrive promptly, and they took a great deal of care to minister to his needs. They left him feeling comfortable & more content and I will forever be exceedingly grateful
that they were visiting up to the time of his death.
The website worked wonderfully well, and I do congratulate the office staff for their efficient organisation and the efforts they made to ensure that carers were always available.
Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford
Thank you so much for your kind review. It was a pleasure to look after your husband and all the staff felt they were privileged to support you both at this difficult time. I will pass your review on…read more
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Review from Mary C (Wife of Client) published on 26 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Alina Homecare took over the care of my husband when I was looking for a company who would put my husband's needs in front of their convenience. The management team took time to understand my husband's needs. The carers who attended were competent, caring, patient and understanding. The local management
team were very responsive to my requests for extra care at certain times, and did their best to provide what I wanted. However, the head office policy of having to pay for care when you don't need it, for example if you go for a week's holiday, regardless of the number of days or weeks notice you give, has meant I have had to terminate the contract earlier than I would have wished.
Reply from Justina Muraskaite, Branch Manager at Alina Homecare Guildford
Thank you for your very positive review of our carers and quality of care as well as your comments that our management team were responsive and took time to fully understand your husband’s needs. We…read more
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Review from Sue H (Client) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased and happy with the care I receive.
The carer that I have six days a week I could not wish for anyone better.
I have no complaints about any of the carers that come to care for me.
All of the carers are extremely kind, understanding, helpful, reliable and very professional in
every way.
They treat me with absolute dignity and compassion.
The office staff are always easy to contact, polite and very helpful.
I highly recommend Alina Homecare to anyone, they are tip-top for everything.
Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford
Thank you for your lovely review. I am so pleased to hear that you are extremely happy with all aspects of your care. I will pass your kind feedback onto the care team.
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Review from F D (Daughter of Client) published on 27 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Alina Homecare have been providing my mother with care for the last three years. Over this time my mother has become increasingly dependent on their services for her day-to-day care. Some of the carers have been excellent, anticipating what needs doing to make Mum's life easier, making her feel safe
and well looked after. Others have needed more guidance which has led to some anxiety and frustration. The timing of visits has at times been unreliable, and while this sometimes can't be helped, it would have been helpful if my mother or I could have been notified, so that Mum was not left worrying that no one was coming. More recently, communications from the local office have improved enormously.
While costs are rising for everyone, I do feel that Alina's charges have risen out of proportion, particularly relating to visit times of less than an hour and rates at weekends and Bank Holidays.
Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford
Thank you for your review, we have worked incredibly hard to develop strong collaboration and communication with families, particularly during the Covid period and over recent months, so we are…read more
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Review from Linda J (Daughter of Client) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96-year-old mother needs care four times a day now and is bedbound following a spell in hospital. The carers have proved to be reliable and professional, taking care of her personal needs with kindness and treating her with dignity. They report on each visit, so we are kept up to date with Mum's
welfare and comfort. We have regular contact with the office staff, who are excellent, very supportive and reassuring. My mother has always been fiercely independent and the transition to having to rely on people for everything has been made easier by the sensitive approach given. We would be happy to recommend Alina Homecare, Guildford.
Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford
Thank you so much for your lovely review. All the staff really enjoy looking after your mother. I will pass your kind words on to my team.
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Review from Clare R (Cousin of Client) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin - I was next of kin- was 105 and started needing regular care 6 months ago. The carers were kind, gentle and entirely dependable. She had always been very independent and she continued to do all she wanted but with their care and support. She died in October and the carer was with her and
was wonderfully supportive despite the stress she was under. I could not fault the care.
Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford
Thank you for such a lovely review. It was a real pleasure to look after her and all our staff at Alina were very fond of her. I will pass your kind comments onto our staff, who looked after her.
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Review from Rupert M (Son of Client) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since early May 2022, my 93-year-old mother has been receiving care visits from Alina while my wife and I have had to travel away from home for our work. Whenever we return, my mother tells us how pleasant the carers had been, also reminding her to eat the lunch and dinner portions we had prepared for
her in advance.
Although my mother is pretty good at looking after herself when we are away, the care visits break her day up, giving her essential mental stimulation, whilst at the same time, reminding her of the basic things she needs to remember to do to stay healthy and safe e.g. eating/drinking regularly, taking her medication etc.
Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford
Thank you for your positive review, and I am so pleased that you are happy with our services. It is such a pleasure to be looking after your mother.
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Review from V G (Daughter of Client) published on 29 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall experience with the carers from Alina has been positive. Some staff, in particular, are excellent and have a natural understanding of their role. Mum has particularly enjoyed getting to know the individual staff, who can then understand her personal situation. Others need more guidance in
respect of basic care needs - a checklist may be of help in these cases.
The app is very useful for family members to track visits. Some staff share what they have written with Mum, which she has appreciated. The opportunity for two-way communication between Alina and a key family member would be valuable to ensure changing needs can be met. This would also provide very useful feedback in relation to Mum's overall well-being and how best to support this.
Thank you for your ongoing care and help.
Reply from Justina Muraskaite, Registered Manager at Alina Homecare Guildford
Thank you very much for your positive review of your mother's care. We regularly review our client's care plans, to make sure their care needs are met. We are so pleased you are finding the app so…read more
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Review from Clifford T (Nephew of Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Over the last few weeks, Alina have started to provide regular home care visits to my elderly Aunt who can be most difficult to please and admit that help is required from time to time. I have been most pleased with the kind and sensitive approach provided by all members of staff at Alina and the flexible
arrangements in place. The reporting and regular contact via the app is second to none.
Reply from Mary Gilham, Branch Manager at Alina Homecare Guildford
Thank you for your kind review, Clifford, we are delighted to hear that you're happy with our approach and flexibility.
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Review from Diane P (Daughter-in-law of Client) published on 14 December 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
The worst care we experienced in four years.
Some staff are adequate but others are not clear about the role they’re performing.
Some carers continuously refused to lift a fragile 92-year-old, light lady with another carer (our 24-hour carer) - they think this should not be part of their remit despite
having all the equipment they requested to be at their disposal.
Despite getting hoists and chairs for washing, some staff preferred to talk lots and do nothing; letting the 24-hour carer continue to work alone.
We had a 24-hour carer living in with my mother-in-law seven days per week who was employed through a different - professional - company. Two additional carers from Alina were brought in twice per day to support the main carer but some didn’t!
Alina doesn’t provide continuity with staffing cover. They send carers back whom you’ve complained about. They also charge you despite receiving complaints and never deal with the complaints.
Reply from Laura Akinboluwajo, Operations Manager at Alina Homecare Guildford
We are saddened to see this review from a customer for whom we last delivered care in May. It can be difficult when care is split between two care providers as they may work to different protocols to…read more
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Alina Homecare Guildford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Alina Homecare Guildford is calculated as follows: ( (57 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 64 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Guildford is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Hayley

Hayley

Job Title: Branch Manager Joined: 2024

Hayley strives to ensure her trained Team delivers the most compassionate and high-quality Home Care possible for their clients.

Frequently Asked Questions about Alina Homecare Guildford

What Type of Services does Alina Homecare Guildford offer?

Alina Homecare Guildford offers Home Care.

How many Carers does Alina Homecare Guildford employ?

Alina Homecare Guildford employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Guildford to verify any information. View our terms and conditions. Alina Homecare Guildford has an Enhanced Service - more info.