Alina Homecare Guildford

Thank you for your ongoing care and help.

Over the last few weeks, Alina have started to provide regular home care visits to my elderly Aunt who can be most difficult to please and admit that help is required from time to time. I have been most pleased with the kind and sensitive approach provided by all members of staff at Alina and the flexible arrangements in place. The reporting and regular contact via the app is second to none.

Alina doesn’t provide continuity with staffing cover. They send carers back whom you’ve complained about. They also charge you despite receiving complaints and never deal with the complaints.

My neighbour in Burpham has been receiving home care visits for over a year. Until recently she seemed to have an ever-changing rota of carers. She has dementia and I noticed this just confused her as she didn't have a chance to get to know any of them. The majority of them seemed to just want to be in and out as quickly as possible. Fortunately, she now seems to have a regular carer who I cannot praise highly enough. She is kind, caring and goes over and above to make sure my neighbour has eaten and is comfortable. Please, please keep this person as her main carer.

The field supervisor is in regular communication and makes sure that Mum's somewhat complicated and long list of medication is always correctly administered. A few teething issues with rotas have now been sorted.

We are also using the cleaning service twice a month.

They let me know if there are any problems if food is low etc. They are in constant contact with me to keep me informed of my mother's care and wellbeing.

I would definitely recommend Alina Homecare Guildford.

Alina Care has provided a very caring and respectful service to my Uncle. All the carers are kind and considerate, arriving at their specific times looking after my uncle's needs, always informing me should there be any issues. We are very happy with the service provided.

I have been delighted with the standard of care given to my relative. She suffers from dementia and when they came on board, she was refusing to shower. The carers won her round and she now regularly allows them to help her shower. Communication, through the office, is also great. I live some way away but they reply promptly to my emails. Cannot ask for anything more it is so appreciated.

I use the information provided to ask questions of my parents to ensure that everything is going well. It is invaluable and helps me keep track from afar.

My thanks.

I live 2 hours from my 88-year-old mother who is restricted to her home. The company have never let me down. They accommodate to changing circumstances and let me know if they see a problem arising. When my mother fell they did not panic but efficiently dealt with the situation. I can honestly say that without this group of skilled workers I could not leave my mother to live independently.

I very much appreciate the efficient and professional care given by the home visit professionals and the office care team. I am so sad I had to postpone any more visits because of the coronavirus problem. As soon as I can I hope very much to continue with your services. Many thanks.

We are totally happy with this agency.

When our regular carer is off, the service becomes difficult, time keeping wise, because we have standing appointments at set times. When we rang the office, because the carer was 20 minutes late, we were told that 'the carer had logged herself out at her last call and she would be with us shortly'. As the office knew she was running late, it would have been a good idea to ring the next client to warn them?

I have found the Alina staff working in my home to be most helpful and thorough in whatever work which I have asked them to undertake. They have often made good practical answers to problems which arise in a household and have had a general attitude of useful cooperation.

In the light of what I regard as a demanding profession, my feelings are that carers carry out a very good job. Obviously the personal background and experience of individual carers has been a bearing on how they approach their role. Generally, they fulfil their tasks with commitment and sensitivity.

All my thanks.

Most carers have a good rapport with client although the few don't make any effort. Most are helpful when clients ask for help but always the same few let the client and other carers down by not wanting to do more than they can get away with and yet no one checks to see how things are running.

Excellent service with professional staff, I always get the service I require from the management team to the carers.

Social services have cut my visit time from 1 hour to 1/2 an hour so it is difficult to get the full care but the staff at Alina Homecare do their best to fulfil my needs.

I find my carers very helpful and kind.