Alina Homecare Guildford

1 Parklands, Railton Road, Guildford GU2 9JX
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9.4 35 Reviews
  • Alina Homecare Guildford, Guildford
Alina Homecare Guildford is a high-quality provider of person-centred home care in Guildford. Other areas also covered include Albury, Aldershot, Ash, Ash Vale, Bellfields, Bramley, Burpham, Godalming, Merrow, Milford, Normandy, Onslow Village, Park Barn, Shalford & Stoughton

The manager and care team have a passion for caring for people in their own homes in the way they choose, believing that everyone should be treated with dignity and respect.

Staff are specially selected that have the best possible past care experience and are fully DBS checked. Extensive training is then provided through their exclusive Alina Homecare Academy.

Communication is also of the highest importance to the branch; clients and their families are always kept up informed on any major care decisions. A care monitoring app allows families to always be up to date with details of care calls and how their loved one is.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Hayley Poulton (Branch Manager)

Alina Homecare Guildford Reviews (35)

Total of 35, showing 21-35
9.4

Alina Homecare Guildford has a Review Score of 9.4 (9.365) out of 10, based on 6 reviews in the last 2 years. Over all time Alina Homecare Guildford has 35 reviews.

Overall Experience

  • 21
  • 11
  • 2
  • 1
  • 0

Date Published

35
4
5
6
29

Review from David W (Son of Client) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving the daily updates for several months now and this tells me all I need to know about my mother's health, general mood and well-being.
I use the information provided to ask questions of my parents to ensure that everything is going well. It is invaluable and helps me keep track
from afar.

Reply from Mary Gilham, Branch Manager at Alina Homecare Guildford

Hi David, thank you for your positive feedback - pleased to hear that you're benefiting from regular communication and that it provides you with reassurance from afar. We are enjoying caring for your mother.

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Review from Barbara B (Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the moment the service provided by your company is extremely valuable to me as I am still affected by the Shingles virus which makes my right arm extremely painful, especially when involved with the lifting of anything heavy, especially shopping. You provide a very pleasant carer who sees me on
a weekly basis and carries out the shopping extremely well and which I very much appreciate.
My thanks.

Reply from Mary Gilham, Branch Manager at Alina Homecare Guildford

Thank you for your positive review and kind words. We are pleased to hear you are happy with the service we provide.

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Review from Janice B (Daughter of Client) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 2 hours from my 88-year-old mother who is restricted to her home. The company have never let me down. They accommodate to changing circumstances and let me know if they see a problem arising. When my mother fell they did not panic but efficiently dealt with the situation. I can honestly say that
without this group of skilled workers I could not leave my mother to live independently.

Reply from Mary Gilham, Branch Manager at Alina Homecare Guildford

Thank you, Janice, for your kind review. We are pleased we are able to provide you with reassurance while you are not living locally.

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Review from V S (Client) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much appreciate the efficient and professional care given by the home visit professionals and the office care team. I am so sad I had to postpone any more visits because of the coronavirus problem. As soon as I can I hope very much to continue with your services. Many thanks.

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Review from S B (Daughter-in-law of Client) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the carers to be exceptional in the care of my in-laws and the lady in the office went above and beyond in helping to get our parents to our daughter's wedding.
We are totally happy with this agency.

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Review from J G (Husband of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When our regular carer is off, the service becomes difficult, time keeping wise, because we have standing appointments at set times. When we rang the office, because the carer was 20 minutes late, we were told that 'the carer had logged herself out at her last call and she would be with us shortly'.
As the office knew she was running late, it would have been a good idea to ring the next client to warn them?

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Review from I W (Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the Alina staff working in my home to be most helpful and thorough in whatever work which I have asked them to undertake. They have often made good practical answers to problems which arise in a household and have had a general attitude of useful cooperation.

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Review from J M (Husband of Client) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the light of what I regard as a demanding profession, my feelings are that carers carry out a very good job. Obviously the personal background and experience of individual carers has been a bearing on how they approach their role. Generally, they fulfil their tasks with commitment and sensitivity.

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Review from W R (Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been extremely good. Attending to all my needs and helping to give me a sense of security and care. They have always been first to recognise when I was going through a period of illness and when necessary to insist on medical attention.
All my thanks.

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Review from S S (Partner of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most carers have a good rapport with client although the few don't make any effort. Most are helpful when clients ask for help but always the same few let the client and other carers down by not wanting to do more than they can get away with and yet no one checks to see how things are running.

Reply from Justine Pickford at Alina Homecare Guildford

We’re deeply saddened by this review. We have supported the client for many years with the same carers providing excellent continuity of care and personalised service. We have an excellent relationship with the client and have regular reviews to ensure our service meets their specific needs. All staff are trained through our dedicated Alina Homecare Academy ensuring the same high standard of skills.

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Review from Rory B (Client) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with professional staff, I always get the service I require from the management team to the carers.


Social services have cut my visit time from 1 hour to 1/2 an hour so it is difficult to get the full care but the staff at Alina Homecare do their best to fulfil my needs.

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Review from Sylvia N (Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my carers very helpful and kind.

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Review from Patricia C (Client) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care and friendship of your staff.

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Review from I T (Client) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Alina Homecare, they support me as much as they can. My regular carer is fantastic as is my field supervisor and the manager. I don’t know what I would do without them. It was very difficult for me to accept that I needed help just as it was to accept my disabilities at first. Then
I was with a terrible care company and this made everything even worse, causing my health to deteriorate rapidly. Then Alina took over a year ago and now we are managing to get things right most of the time which hasn’t been easy due to my issues and not getting the correct support from other agencies which leaves Alina's hands tied but they are doing their best which is all I can ask for. I don’t feel I would get as good treatment from another care company as they really do actually make you feel that as a client they ‘care’ about you. I would definitely recommend Alina Homecare to others.

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Review from Linda J (Client) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had some bad experiences with numerous agencies, to the extent that I refused any more. Following another hospitalization, I was talked into giving this agency they had found me a try. Enter Alena Homecare in Guildford. Wow, from the word go they were just amazing.. The genuine, friendly nurses,
the care is five star. They actually listen and notice when I'm feeling low and they always have me laughing, which honestly helps me so much. They integrate with my family members so well, especially my grandson who has autism and if we ever have to ring the office it is always answered promptly and courageously. I would like to wish Alena Health Care Guildford a very happy 2nd birthday. Simply the best.

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Current Review Score: 9.4 (9.365)

Overview of Review Score

The Review Score of 9.4 (9.365) out of 10 for Alina Homecare Guildford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Alina Homecare Guildford is calculated as follows: ( (27 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Guildford is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Hayley

Hayley

Job Title: Branch Manager

Joined: 2024

Hayley strives to ensure her trained Team delivers the most compassionate and high-quality Home Care possible for their clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Guildford to verify any information. View our terms and conditions. Alina Homecare Guildford has an Enhanced Service - more info.