Alina Homecare Guildford

1 Parklands, Railton Road, Guildford GU2 9JX
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9.7 42 Reviews
  • Alina Homecare Guildford, Guildford
Alina Homecare Guildford is a high-quality provider of person-centred home care in Guildford. Other areas also covered include Albury, Aldershot, Ash, Ash Vale, Bellfields, Bramley, Burpham, Godalming, Merrow, Milford, Normandy, Onslow Village, Park Barn, Shalford & Stoughton

The manager and care team have a passion for caring for people in their own homes in the way they choose, believing that everyone should be treated with dignity and respect.

Staff are specially selected that have the best possible past care experience and are fully DBS checked. Extensive training is then provided through their exclusive Alina Homecare Academy.

Communication is also of the highest importance to the branch; clients and their families are always kept up informed on any major care decisions. A care monitoring app allows families to always be up to date with details of care calls and how their loved one is.
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Care Provided by Alina Homecare Guildford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Contact Alina Homecare Guildford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Contact Alina Homecare Guildford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Hayley Poulton (Branch Manager)

Alina Homecare Guildford Reviews (42)

9.7

Alina Homecare Guildford has a Review Score of 9.7 (9.693) out of 10, based on 13 reviews in the last 2 years.
Over all time Alina Homecare Guildford has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alina Homecare Guildford
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Total of 42, showing 21-40
Review from Clifford T (Nephew of Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Over the last few weeks, Alina have started to provide regular home care visits to my elderly Aunt who can be most difficult to please and admit that help is required from time to time. I have been most pleased with the kind and sensitive approach provided by all members of staff at Alina and the flexible
arrangements in place. The reporting and regular contact via the app is second to none.
Reply from Mary Gilham, Branch Manager at Alina Homecare GuildfordThank you for your kind review, Clifford, we are delighted to hear that you're happy with our approach and flexibility.
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Review from Diane P (Daughter-in-law of Client) published on 14 December 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
The worst care we experienced in four years.
Some staff are adequate but others are not clear about the role they’re performing.
Some carers continuously refused to lift a fragile 92-year-old, light lady with another carer (our 24-hour carer) - they think this should not be part of their remit despite
having all the equipment they requested to be at their disposal.
Despite getting hoists and chairs for washing, some staff preferred to talk lots and do nothing; letting the 24-hour carer continue to work alone.
We had a 24-hour carer living in with my mother-in-law seven days per week who was employed through a different - professional - company. Two additional carers from Alina were brought in twice per day to support the main carer but some didn’t!
Alina doesn’t provide continuity with staffing cover. They send carers back whom you’ve complained about. They also charge you despite receiving complaints and never deal with the complaints.
Reply from Laura Akinboluwajo, Operations Manager at Alina Homecare GuildfordWe are saddened to see this review from a customer for whom we last delivered care in May. It can be difficult when care is split between two care providers as they may work to different protocols to keep their staff and service users safe, but, we still always strive to do our best to provide a seamless service in these circumstances. In this case, our carers followed their training at all times with accepted industry standards about what can be done safely. We are sorry this caused frustration for the family, which was never our intent.
We are committed to very high standards of care; all complaints raised by customers are always fully and formally investigated. If the quality of our care is judged to have fallen below our usual exacting standards, a robust process is followed with the staff involved and our regulator informed. We are sorry to see this disappointment with the result of our investigation and will review this matter to capture any learnings for the future.
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Review from Jan W (Friend of Client) published on 8 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My neighbour in Burpham has been receiving home care visits for over a year. Until recently she seemed to have an ever-changing rota of carers. She has dementia and I noticed this just confused her as she didn't have a chance to get to know any of them. The majority of them seemed to just want to be
in and out as quickly as possible. Fortunately, she now seems to have a regular carer who I cannot praise highly enough. She is kind, caring and goes over and above to make sure my neighbour has eaten and is comfortable. Please, please keep this person as her main carer.
Reply from Laura Akinboluwajo, Operations Manager at Alina Homecare GuildfordThank you very much for your feedback which is always welcome. We did have some relatively short term staffing changes influenced by steps we had to take to keep both customers and staff safe during the early stages of the COVID pandemic. While we always ensure that staff are well trained and understanding of our customers’ needs, we agree that continuity of care is highly important and are very pleased to hear that you are happy your regular team are now safely back to work.
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Review from Eileen T (Daughter of Client) published on 17 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having researched and 'interviewed' several different care agencies, Mum and I are really happy that we chose Alina Homecare. The staff who come out to Mum are knowledgeable, well-trained, kind and caring. Most importantly to me, they treat Mum with dignity and have quickly got to know her and her likes
and dislikes. She was not keen to accept help initially (having lived independently for many years, and then having a less-than-satisfactory experience with another agency) but very soon reported to me that 'having the Alina ladies coming in feels like having friends looking after me.' They take a genuine interest in her welfare, are always cheerful and reassuring, and communicate well with the family over any concerns. Carers like this are worth their weight in gold!
The field supervisor is in regular communication and makes sure that Mum's somewhat complicated and long list of medication is always correctly administered. A few teething issues with rotas have now been sorted.
Reply from Mary Gilham, Branch Manager at Alina Homecare GuildfordThank you for your positive words and compliments Eileen. We are delighted to hear that you are happy with the care delivered to your Mum.
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Review from Shellie J (Client) published on 13 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare Guildford is caring for my mother. This company is very professional. They visited my mother first to get her used to the carers. All the ladies are lovely and great with my mum. She has told me they are all very nice to her and she feels very comfortable with them.
We are also using
the cleaning service twice a month.


They let me know if there are any problems if food is low etc. They are in constant contact with me to keep me informed of my mother's care and wellbeing.


I would definitely recommend Alina Homecare Guildford.

Reply from Mary Gilham, Branch Manager at Alina Homecare GuildfordThank you for your positive words and compliments Shellie, very much appreciated.
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Review from Linda B (Niece of Client) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Care has provided a very caring and respectful service to my Uncle. All the carers are kind and considerate, arriving at their specific times looking after my uncle's needs, always informing me should there be any issues. We are very happy with the service provided.
Reply from Mary Gilham, Branch Manager at Alina Homecare GuildfordThank you for your kind review, Linda. We are delighted to hear that you are happy with the care being delivered to your uncle.
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Review from Tina S (Sister of Client) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been delighted with the standard of care given to my relative. She suffers from dementia and when they came on board, she was refusing to shower. The carers won her round and she now regularly allows them to help her shower. Communication, through the office, is also great. I live some way away
but they reply promptly to my emails. Cannot ask for anything more it is so appreciated.
Reply from Mary Gilham, Branch Manager at Alina Homecare GuildfordThank you Tina for your kind words, we are pleased to hear that we have made a difference and given you reassurance while you are not living locally.
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Review from David W (Son of Client) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been receiving the daily updates for several months now and this tells me all I need to know about my mother's health, general mood and well-being.
I use the information provided to ask questions of my parents to ensure that everything is going well. It is invaluable and helps me keep track
from afar.
Reply from Mary Gilham, Branch Manager at Alina Homecare GuildfordHi David, thank you for your positive feedback - pleased to hear that you're benefiting from regular communication and that it provides you with reassurance from afar. We are enjoying caring for your mother.
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Review from Barbara B (Client) published on 17 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
At the moment the service provided by your company is extremely valuable to me as I am still affected by the Shingles virus which makes my right arm extremely painful, especially when involved with the lifting of anything heavy, especially shopping. You provide a very pleasant carer who sees me on
a weekly basis and carries out the shopping extremely well and which I very much appreciate.
My thanks.
Reply from Mary Gilham, Branch Manager at Alina Homecare GuildfordThank you for your positive review and kind words. We are pleased to hear you are happy with the service we provide.
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Review from Janice B (Daughter of Client) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live 2 hours from my 88-year-old mother who is restricted to her home. The company have never let me down. They accommodate to changing circumstances and let me know if they see a problem arising. When my mother fell they did not panic but efficiently dealt with the situation. I can honestly say that
without this group of skilled workers I could not leave my mother to live independently.
Reply from Mary Gilham, Branch Manager at Alina Homecare GuildfordThank you, Janice, for your kind review. We are pleased we are able to provide you with reassurance while you are not living locally.
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Review from V S (Client) published on 17 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I very much appreciate the efficient and professional care given by the home visit professionals and the office care team. I am so sad I had to postpone any more visits because of the coronavirus problem. As soon as I can I hope very much to continue with your services. Many thanks.
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Review from S B (Daughter-in-law of Client) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found all the carers to be exceptional in the care of my in-laws and the lady in the office went above and beyond in helping to get our parents to our daughter's wedding.
We are totally happy with this agency.
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Review from J G (Husband of Client) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When our regular carer is off, the service becomes difficult, time keeping wise, because we have standing appointments at set times. When we rang the office, because the carer was 20 minutes late, we were told that 'the carer had logged herself out at her last call and she would be with us shortly'.
As the office knew she was running late, it would have been a good idea to ring the next client to warn them?
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Review from I W (Client) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the Alina staff working in my home to be most helpful and thorough in whatever work which I have asked them to undertake. They have often made good practical answers to problems which arise in a household and have had a general attitude of useful cooperation.
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Review from J M (Husband of Client) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the light of what I regard as a demanding profession, my feelings are that carers carry out a very good job. Obviously the personal background and experience of individual carers has been a bearing on how they approach their role. Generally, they fulfil their tasks with commitment and sensitivity.
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Review from W R (Client) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers have been extremely good. Attending to all my needs and helping to give me a sense of security and care. They have always been first to recognise when I was going through a period of illness and when necessary to insist on medical attention.
All my thanks.
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Review from S S (Partner of Client) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Most carers have a good rapport with client although the few don't make any effort. Most are helpful when clients ask for help but always the same few let the client and other carers down by not wanting to do more than they can get away with and yet no one checks to see how things are running.
Reply from Justine Pickford at Alina Homecare GuildfordWe’re deeply saddened by this review. We have supported the client for many years with the same carers providing excellent continuity of care and personalised service. We have an excellent relationship with the client and have regular reviews to ensure our service meets their specific needs. All staff are trained through our dedicated Alina Homecare Academy ensuring the same high standard of skills.
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Review from Rory B (Client) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service with professional staff, I always get the service I require from the management team to the carers.


Social services have cut my visit time from 1 hour to 1/2 an hour so it is difficult to get the full care but the staff at Alina Homecare do their best to fulfil my needs.

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Review from Sylvia N (Client) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find my carers very helpful and kind.
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Review from Patricia C (Client) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care and friendship of your staff.
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Alina Homecare Guildford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.868 for Alina Homecare Guildford is calculated as follows: ( (67 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.868
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Guildford is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Hayley

Hayley

Job Title: Branch Manager Joined: 2024

Hayley strives to ensure her trained Team delivers the most compassionate and high-quality Home Care possible for their clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Guildford to verify any information. View our terms and conditions. Alina Homecare Guildford has an Enhanced Service - more info.