Alina Homecare Guildford

1 Parklands, Railton Road, Guildford GU2 9JX
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9.7 42 Reviews
  • Alina Homecare Guildford, Guildford
Alina Homecare Guildford is a high-quality provider of person-centred home care in Guildford. Other areas also covered include Albury, Aldershot, Ash, Ash Vale, Bellfields, Bramley, Burpham, Godalming, Merrow, Milford, Normandy, Onslow Village, Park Barn, Shalford & Stoughton

The manager and care team have a passion for caring for people in their own homes in the way they choose, believing that everyone should be treated with dignity and respect.

Staff are specially selected that have the best possible past care experience and are fully DBS checked. Extensive training is then provided through their exclusive Alina Homecare Academy.

Communication is also of the highest importance to the branch; clients and their families are always kept up informed on any major care decisions. A care monitoring app allows families to always be up to date with details of care calls and how their loved one is.
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Care Provided by Alina Homecare Guildford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Contact Alina Homecare Guildford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Contact Alina Homecare Guildford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Hayley Poulton (Branch Manager)

Alina Homecare Guildford Reviews (42)

9.7

Alina Homecare Guildford has a Review Score of 9.7 (9.693) out of 10, based on 13 reviews in the last 2 years.
Over all time Alina Homecare Guildford has 42 reviews.

Overall Experience
  • 27
  • 12
  • 2
  • 1
  • 0
Date Published
  • 42
  • 7
  • 12
  • 13
  • 29
Reviewer Connection to Alina Homecare Guildford
  • 14
  • 7
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from I T (Client) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with Alina Homecare, they support me as much as they can. My regular carer is fantastic as is my field supervisor and the manager. I don’t know what I would do without them. It was very difficult for me to accept that I needed help just as it was to accept my disabilities at first. Then
I was with a terrible care company and this made everything even worse, causing my health to deteriorate rapidly. Then Alina took over a year ago and now we are managing to get things right most of the time which hasn’t been easy due to my issues and not getting the correct support from other agencies which leaves Alina's hands tied but they are doing their best which is all I can ask for. I don’t feel I would get as good treatment from another care company as they really do actually make you feel that as a client they ‘care’ about you. I would definitely recommend Alina Homecare to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda J (Client) published on 17 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had some bad experiences with numerous agencies, to the extent that I refused any more. Following another hospitalization, I was talked into giving this agency they had found me a try. Enter Alena Homecare in Guildford. Wow, from the word go they were just amazing.. The genuine, friendly nurses,
the care is five star. They actually listen and notice when I'm feeling low and they always have me laughing, which honestly helps me so much. They integrate with my family members so well, especially my grandson who has autism and if we ever have to ring the office it is always answered promptly and courageously. I would like to wish Alena Health Care Guildford a very happy 2nd birthday. Simply the best.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Alina Homecare Guildford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.868 for Alina Homecare Guildford is calculated as follows: ( (67 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.868
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Guildford is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Hayley

Hayley

Job Title: Branch Manager Joined: 2024

Hayley strives to ensure her trained Team delivers the most compassionate and high-quality Home Care possible for their clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Guildford to verify any information. View our terms and conditions. Alina Homecare Guildford has an Enhanced Service - more info.