Submit a Review for Aroma Care Gloucestershire
Room 44 Council Offices, High Street, Moreton-in-Marsh, GL56 0LW
View full details of Aroma Care GloucestershireLatest Reviews for Aroma Care Gloucestershire
22 December 2025
My mum, who sadly passed away a few weeks ago, was cared for by a team from Aroma for about 2 years, and I cannot rate them highly enough. They were always cheerful and friendly, and took mum's grumbles with good grace. Personal care is always difficult, but the teams professionalism set her at
ease.She loved to chat and they always seemed ready to listen to her talk about her grandchildren; her only complaint was that they couldn't stay longer. Special shout-outs to Blessings, Temi, Prince, 'K' and Anne.
28 October 2025
Extremely poorly managed, per the following:
1) Regularly fail to wake Mum up; leaving her to sleep all day in the armchair, in her nightclothes.
2) Regularly attend at the wrong times of day.
3) Assigned a carer who is scared of dogs and therefore couldn't enter the property, on multiple
occasions.
4) Failed to record, report or inform anyone that Mum had a fall, despite very obvious bruising.
5) Unresponsive management team who say they will do things and/or improve service levels but don't, even when directed to by the Local Authority.
6) Zero continuity of service because it's rarely the same carer in attendance, even on the same day.
It's only my opinion based on personal experience, but I would suggest avoiding at all costs.
16 April 2025
Generally good although timing could be better. I would prefer a later call in the morning about 7:45 to 8am. 7:15 is too early as I don't sleep well because of the pain. I have had problems with one female carer who doesn't understand how bad the pain is in the morning and doesn't treat me with
respect. We have had a discussion and things have improved.
31 March 2025
Overall very satisfied with the care received.
17 March 2025
Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.
11 March 2025
Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of
them to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.
11 March 2025
Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little
as possible and my sister in law has said she spends a lot of time on her mobile phone.
11 March 2025
The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.
04 March 2025
Mum's main carer is amazing, makes mum feel very at ease, knows mum's routine and the pace mum can go at, he always goes above what is expected. He is a staff member you should be proud of.
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
out as mums' visits have got later and later.
28 February 2025
Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.
25 February 2025
Quality of care is variable depending on which carer visits. Some carers do not follow the care plan and do not encourage client independence. The timing of visits often changes without notification or consent. Some carers do not interact other than to give instructions, they appear to have little
interest in building a relationship with the client. Sadly for some, their role is a job rather than a vocation.
Latest Reviews for Aroma Care Gloucestershire
22 December 2025
My mum, who sadly passed away a few weeks ago, was cared for by a team from Aroma for about 2 years, and I cannot rate them highly enough. They were always cheerful and friendly, and took mum's grumbles with good grace. Personal care is always difficult, but the teams professionalism set her at
ease.She loved to chat and they always seemed ready to listen to her talk about her grandchildren; her only complaint was that they couldn't stay longer. Special shout-outs to Blessings, Temi, Prince, 'K' and Anne.
28 October 2025
Extremely poorly managed, per the following:
1) Regularly fail to wake Mum up; leaving her to sleep all day in the armchair, in her nightclothes.
2) Regularly attend at the wrong times of day.
3) Assigned a carer who is scared of dogs and therefore couldn't enter the property, on multiple
occasions.
4) Failed to record, report or inform anyone that Mum had a fall, despite very obvious bruising.
5) Unresponsive management team who say they will do things and/or improve service levels but don't, even when directed to by the Local Authority.
6) Zero continuity of service because it's rarely the same carer in attendance, even on the same day.
It's only my opinion based on personal experience, but I would suggest avoiding at all costs.
16 April 2025
Generally good although timing could be better. I would prefer a later call in the morning about 7:45 to 8am. 7:15 is too early as I don't sleep well because of the pain. I have had problems with one female carer who doesn't understand how bad the pain is in the morning and doesn't treat me with
respect. We have had a discussion and things have improved.
31 March 2025
Overall very satisfied with the care received.
17 March 2025
Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.
11 March 2025
Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of
them to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.
11 March 2025
Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little
as possible and my sister in law has said she spends a lot of time on her mobile phone.
11 March 2025
The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.
04 March 2025
Mum's main carer is amazing, makes mum feel very at ease, knows mum's routine and the pace mum can go at, he always goes above what is expected. He is a staff member you should be proud of.
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
out as mums' visits have got later and later.
28 February 2025
Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.
25 February 2025
Quality of care is variable depending on which carer visits. Some carers do not follow the care plan and do not encourage client independence. The timing of visits often changes without notification or consent. Some carers do not interact other than to give instructions, they appear to have little
interest in building a relationship with the client. Sadly for some, their role is a job rather than a vocation.