Aroma Care Gloucestershire

Room 44 Council Offices, High Street, Moreton-in-Marsh GL56 0LW
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8.4 11 Reviews
  • Aroma Care Gloucestershire, Moreton-in-Marsh
Aroma Care Gloucestershire provides quality care and support in people 's own homes.

Home care includes personal care (such as assistance showering, going to the toilet etc), help with daily chores such as preparing meals, shopping, complex care etc.

Trained staff give people the care they need with dignity and respect.
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Care Provided by Aroma Care Gloucestershire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Gloucestershire to find out the exact price for your requirements.

Contact Aroma Care Gloucestershire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Aroma Care Gloucestershire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Danai Maraura (Care Manager)

Aroma Care Gloucestershire Reviews (11)

8.4

Aroma Care Gloucestershire has a Review Score of 8.4 (8.428) out of 10, based on 11 reviews in the last 2 years.
Over all time Aroma Care Gloucestershire has 11 reviews.

Overall Experience
  • 2
  • 6
  • 1
  • 1
  • 1
Date Published
  • 11
  • 3
  • 4
  • 11
  • 0
Reviewer Connection to Aroma Care Gloucestershire
  • 3
  • 2
  • 2
  • 2
  • 1
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Total of 11, showing 1-11
Review from S D (Wife of Client) published on 23 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
If I could give a zero I would. Poorly managed, care times changed without notice frequently and the carers are always late. Despite many complaints service never improves. Manager not interested, makes promises he doesn't keep and refuses to take responsibility blaming anyone except himself. Total
incompetence avoid if you can.
Reply from Aroma Care Gloucestershire, PA to Director at Aroma Care GloucestershireThank you for your review. Naturally we are extremely disappointed to hear of the issues you have raised. We take all concerns seriously, and this matter has been brought to the attention of the Branch Manager. They will be in touch with you directly to discuss your experience and work towards a resolution.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris S (Son of Client) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who sadly passed away a few weeks ago, was cared for by a team from Aroma for about 2 years, and I cannot rate them highly enough. They were always cheerful and friendly, and took mum's grumbles with good grace. Personal care is always difficult, but the teams professionalism set her at ease.She
loved to chat and they always seemed ready to listen to her talk about her grandchildren; her only complaint was that they couldn't stay longer. Special shout-outs to Blessings, Temi, Prince, 'K' and Anne.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your lovely feedback, we are so glad we were able to provide the best care for mum while she was with us. We were privileged to have had the opportunity to take care of her.
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Review from J B (Son of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Extremely poorly managed, per the following:


1) Regularly fail to wake Mum up; leaving her to sleep all day in the armchair, in her nightclothes.
2) Regularly attend at the wrong times of day.
3) Assigned a carer who is scared of dogs and therefore couldn't enter the property, on multiple occasions.
4)

Failed to record, report or inform anyone that Mum had a fall, despite very obvious bruising.
5) Unresponsive management team who say they will do things and/or improve service levels but don't, even when directed to by the Local Authority.
6) Zero continuity of service because it's rarely the same carer in attendance, even on the same day.


It's only my opinion based on personal experience, but I would suggest avoiding at all costs.

Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review, naturally we are extremely disappointed to hear of the issues you have raised and I will be making every effort to improve this for you as soon as possible.
We are always looking to ensure our service is meeting the needs of our service users and they are happy with the service so please be assured this will be treated with the utmost urgency.
  • Staff
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  • Value for Money
Review from M J (Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally good although timing could be better. I would prefer a later call in the morning about 7:45 to 8am. 7:15 is too early as I don't sleep well because of the pain. I have had problems with one female carer who doesn't understand how bad the pain is in the morning and doesn't treat me with respect.
We have had a discussion and things have improved.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review we are pleased to hear your service has improved. We are always striving to improve our care delivery so please feel free to raise any further concerns directly to myself should the need arise.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James H (Sister of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very satisfied with the care received.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review, we are so pleased you are happy with the care delivered by our dedicated team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Client) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review, we are always looking to improve our service and welcome your feedback in order to do this. Please feel free to raise any concerns in the future directly to your care office where it will be looked at with great importance.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L C (Daughter of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of them
to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your lovely review, we are so pleased to hear that Mum is receiving great care from our team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary S (Sister-in-law of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little
as possible and my sister in law has said she spends a lot of time on her mobile phone.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review, we are pleased to hear the main carer is delivering excellent care. Your feedback is vital in assisting us to improve all aspects of the service and will support us well in those efforts.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J K (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your lovely feedback. We are so pleased you are happy with your care and your feedback is greatly appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's main carer is amazing, makes mum feel very at ease, knows mum's routine and the pace mum can go at, he always goes above what is expected. He is a staff member you should be proud of.
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
out as mums' visits have got later and later.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your feedback. We are always delighted to hear about our care staff delivering the best care. Your feedback with regard to the care times will be looked into, and we hope we can improve this for you and mum very quickly.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V C (Wife of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your feedback. We are happy to hear that your overall experience with Aroma Care is a positive one. We are always looking to improve our service, and your feedback is valued.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.428)

Overview of Review Score

The Review Score of 8.4 (8.428) out of 10 for Aroma Care Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.778 for Aroma Care Gloucestershire is calculated as follows: ( (20 Excellents x 5) + (22 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 63 Ratings = 3.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Aroma Care Gloucestershire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Danai

Danai Maraura

Job Title: Care Manager Joined: 2022

I work as the Care Manager for Aroma Care’s Gloucestershire branch. Having been a care worker for the early years of my career with Aroma Care, I bring forth practical knowledge of what it takes to be a good care worker, a good understanding of how essential/impactful the quality of care is on the lives of our service users.

Frequently Asked Questions about Aroma Care Gloucestershire

How many Carers does Aroma Care Gloucestershire employ?

Aroma Care Gloucestershire employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Gloucestershire to verify any information. View our terms and conditions. Aroma Care Gloucestershire has an Enhanced Service - more info.