Aroma Care Gloucestershire

If I could give a zero I would. Poorly managed, care times changed without notice frequently and the carers are always late. Despite many complaints service never improves. Manager not interested, makes promises he doesn't keep and refuses to take responsibility blaming anyone except himself. Total incompetence avoid if you can.

My mum, who sadly passed away a few weeks ago, was cared for by a team from Aroma for about 2 years, and I cannot rate them highly enough. They were always cheerful and friendly, and took mum's grumbles with good grace. Personal care is always difficult, but the teams professionalism set her at ease.She loved to chat and they always seemed ready to listen to her talk about her grandchildren; her only complaint was that they couldn't stay longer. Special shout-outs to Blessings, Temi, Prince, 'K' and Anne.

Extremely poorly managed, per the following:

6) Zero continuity of service because it's rarely the same carer in attendance, even on the same day.

It's only my opinion based on personal experience, but I would suggest avoiding at all costs.

Generally good although timing could be better. I would prefer a later call in the morning about 7:45 to 8am. 7:15 is too early as I don't sleep well because of the pain. I have had problems with one female carer who doesn't understand how bad the pain is in the morning and doesn't treat me with respect. We have had a discussion and things have improved.

Overall very satisfied with the care received.

Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.

Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of them to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.

Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little as possible and my sister in law has said she spends a lot of time on her mobile phone.

The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.

The management needs to sort their rotas out as mums' visits have got later and later.

Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.