Aroma Care Gloucestershire

Room 44 Council Offices, High Street, Moreton-in-Marsh GL56 0LW
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8.5 10 Reviews
  • Aroma Care Gloucestershire, Moreton-in-Marsh
Aroma Care Gloucestershire provides quality care and support in people 's own homes.

Home care includes personal care (such as assistance showering, going to the toilet etc), help with daily chores such as preparing meals, shopping, complex care etc.

Trained staff give people the care they need with dignity and respect.
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Care Provided by Aroma Care Gloucestershire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Gloucestershire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Danai Maraura (Care Manager)

Aroma Care Gloucestershire Reviews (10)

8.5

Aroma Care Gloucestershire has a Review Score of 8.5 (8.545) out of 10, based on 10 reviews in the last 2 years.
Over all time Aroma Care Gloucestershire has 10 reviews.

Overall Experience
  • 1
  • 6
  • 2
  • 1
  • 0
Date Published
  • 10
  • 1
  • 10
  • 10
  • 0
Reviewer Connection to Aroma Care Gloucestershire
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from J B (Son of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Extremely poorly managed, per the following:


1) Regularly fail to wake Mum up; leaving her to sleep all day in the armchair, in her nightclothes.
2) Regularly attend at the wrong times of day.
3) Assigned a carer who is scared of dogs and therefore couldn't enter the property, on multiple occasions.
4)

Failed to record, report or inform anyone that Mum had a fall, despite very obvious bruising.
5) Unresponsive management team who say they will do things and/or improve service levels but don't, even when directed to by the Local Authority.
6) Zero continuity of service because it's rarely the same carer in attendance, even on the same day.


It's only my opinion based on personal experience, but I would suggest avoiding at all costs.

Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your review, naturally we are extremely disappointed to hear of the issues you have raised and I will be making every effort to improve this for you as soon as possible.
We are always…read more
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  • Management
  • Treated with Dignity
  • Value for Money
Review from M J (Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally good although timing could be better. I would prefer a later call in the morning about 7:45 to 8am. 7:15 is too early as I don't sleep well because of the pain. I have had problems with one female carer who doesn't understand how bad the pain is in the morning and doesn't treat me with respect.
We have had a discussion and things have improved.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your review we are pleased to hear your service has improved. We are always striving to improve our care delivery so please feel free to raise any further concerns directly to myself…read more
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Review from James H (Sister of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very satisfied with the care received.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your review, we are so pleased you are happy with the care delivered by our dedicated team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Client) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your review, we are always looking to improve our service and welcome your feedback in order to do this. Please feel free to raise any concerns in the future directly to your care office…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L C (Daughter of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of them
to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your lovely review, we are so pleased to hear that Mum is receiving great care from our team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary S (Sister-in-law of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little
as possible and my sister in law has said she spends a lot of time on her mobile phone.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your review, we are pleased to hear the main carer is delivering excellent care. Your feedback is vital in assisting us to improve all aspects of the service and will support us well in…read more
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  • Treated with Dignity
  • Value for Money
Review from J K (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your lovely feedback. We are so pleased you are happy with your care and your feedback is greatly appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's main carer is amazing, makes mum feel very at ease, knows mum's routine and the pace mum can go at, he always goes above what is expected. He is a staff member you should be proud of.
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
out as mums' visits have got later and later.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your feedback. We are always delighted to hear about our care staff delivering the best care. Your feedback with regard to the care times will be looked into, and we hope we can improve…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V C (Wife of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your feedback. We are happy to hear that your overall experience with Aroma Care is a positive one. We are always looking to improve our service, and your feedback is valued.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S D (Wife of Client) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Quality of care is variable depending on which carer visits. Some carers do not follow the care plan and do not encourage client independence. The timing of visits often changes without notification or consent. Some carers do not interact other than to give instructions, they appear to have little interest
in building a relationship with the client. Sadly for some, their role is a job rather than a vocation.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
Thank you for your feedback. We are always striving to improve our service and your feedback is highly valued. I will be looking into such shortfalls to improve the service. Please feel free to send…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.545)

Overview of Review Score

The Review Score of 8.5 (8.545) out of 10 for Aroma Care Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.845 for Aroma Care Gloucestershire is calculated as follows: ( (16 Excellents x 5) + (21 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 58 Ratings = 3.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Gloucestershire is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Lauren

Lauren Nilsson

Job Title: Care Manager Joined: 2015

My role as Care Manager in Gloucestershire is to manage compliance in the branch and support the Care Coordinator in his role whilst also working as part of a multi agency team within Gloucestershire with social services and other community teams to ensure the best support for our service users.

Frequently Asked Questions about Aroma Care Gloucestershire

What Type of Services does Aroma Care Gloucestershire offer?

Aroma Care Gloucestershire offers Home Care.

How many Carers does Aroma Care Gloucestershire employ?

Aroma Care Gloucestershire employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Gloucestershire to verify any information. View our terms and conditions. Aroma Care Gloucestershire has an Enhanced Service - more info.