Office 1012A, 1013 Pynes Hill Business Centre, Pynes Hill, Exeter, EX2 5JL
View Full Details of Helping Hands Home Care (Exeter)For 16 months HH have provided excellent live in care. Particularly from one lady who has been there most of time. On one occasion when a relief carer was not suitable she was replaced within the hour. Unfortunately this carer had been appointed by head office, and was unknown by the branch.
Staff are always very helpful, both office based and the carers. They remember her preferences and she enjoys a chat with them. Any minor issues are dealt with promptly and efficiently, not that there are many issues. Generally very happy with the service provided.
My mum has been having help from helping hands for about 2 years. Initially this was tricky for mum to get her head round as didnt want to accept she needed help. From my initial enquiry, the staff were amazing and extremely helpful as well as understanding of mum's concerns. Mum developed a good relationship with all staff, who were always friendly and engaging as well as hard working. They did anything asked of them always being respectful. Communication with the office has always been excellent and they have adapted rotas etc when needed. When mum was in hospital they were very supportive to me, checking in how she was with out being intrusive. Mums needs changed and now in care home, but staff still visit but on a social level to keep the connection. Mum enjoys their visits and is always happy to see staff. I would reccommend them to anyone needing additiinal help at home.
I am deeply grateful for the wonderful care provided by Helping Hands, having originally requested a package of care to be provided for just one week with very little notice. The carers were all courteous and professional, documenting their work extremely well. There was also good telephone support which I really appreciated - someone always answered the phone quite promptly even when a couple of the calls were well outside normal office hours.
Helping Hands continue to provide very good and responsive support for my mum. The office staff are also helpful and responsive. The office staff attempt wherever possible to keep care workers consistent, and when making changes they do this sensitively and in a measured way. My mum has made very good relationships with lots of the carers and knowing who is visiting has been essential for her wellbeing. The only place where improvement could be made is a reduction in organisational fees, as presently Helping Hands are priced a little too high for our Local Authority, meaning less people benefit from their excellent support.
Since the beginning of this year Helping Hands have been providing care during the week for my mother. My mother has dementia but still wants to live at home and without HH help I truly don't think this would be possible. They visit her Monday - Friday, unpack her shopping, change her bed, encourage her to change her clothes, do all her laundry, clean her home, cook her lunch, prepare a light supper for her and even walk with her to the pharmacy to collect her weekly prescription. I don't know what I would do without their help. The daily report that is uploaded to the portal that I can log on to is invaluable. The carers - all of them - but particularly two of them - are fabulous. My mother loves them and so do I! My mother is in Exeter, I'm based in London and without their help my mother would have to be in a home. The office staff are terrific too. I couldn't recommend Helping Hands more highly.
Helping Hands have been responsible for my Mum's care for over two years now and I have always been impressed with the level of care my Mum receives. The carers are always friendly and professional. The rota for each week's care sessions are clearly and promptly emailed and the admin staff are exceptionally efficient and accomodating. The Heiping Hands Team are flexible and will always do their utmost to alter or ammend care sessions if required. There is a personal care review meeting regularly which is reassuring so I know Mum is receiving the best care possible. I would highly recommend Helping Hands.
Would highly recommend Helping Hands. All the carers were professional & really lovely. My mum was so well cared for, the carers went the extra mile for her. Communication with the office was excellent, responding to any queries really quickly.
Mum was lucky to have one particular carer who she struck up a good relationship with. On the whole, care is difficult to manage and I appreciate it is not possible to always have the same person for many reasons. That being said, all the carers mum had on her care at home journey were all polite, kind and considerate and knowledgeable of their job role. I feel sad it has come to fact Mum needs full time care now. I am grateful that the transitional phase was made easier by the lovely people who worked with her. I would recommend Helping hands to anyone looking for home care for their loved one.
My Father is 92 and living alone in a rural situation and Helping Hands visit him every morning to make toast and drinks then various cleaning and ironing duties. They prompt him to wash and clean teeth during there visit. Arranging the above care was simple and easy as the Admin team are so very aware of the needs of the elderly. The carers who visited Dad were kind caring and so lovely with him. With Helping Hands I felt Dad's general health improved. I was also aware that he had quality carers and he enjoyed there visits.
I am extremely happy with the care and support I received from Helping Hands (Exeter). I cannot fault the carers or office staff. The carers are empathetic, kind, friendly, efficient, helpful, respectful and go out of their way to do extra tasks for me. I do like having the same regular carers because they know what to do quickly and efficiently, without having to constantly check (and the office staff do try to arrange this). Some of the newer younger carers do not multi task and so their visit does not work as well (but they will learn in time). They almost always arrive on time (even with Exeter's chaotic traffic). The office staff are equally helpful and attend to requests quickly and efficiently and without a fuss. I would certainly recommend Helping Hands to anyone as the best care agency in Exeter.
The help that my mum received was great. The support and staff were fantastic and the help was gratefully appreciated by all family members. I would recommend Helping Hands to any needing care at home.
I've had no problems to date and am more than happy with the service.
I would definitely recommend Helping Hands Home Care to anyone looking for a Care Provider, I have found all the staff to be extremely caring and friendly, and when needed in an emergency have gone above and beyond to help. Words cannot express just how invaluable their Home Care service has been to my Mum and myself.
We were very pleased with the service provided to dad. Carers were efficient and friendly and he enjoyed their visits and care provided. Communication was clear and timely. It enabled him to stay in his own home to the very end as he had wished.
All the carers were cheerful and kind to Dad, always polite and asked if there was anything else they could do. They always arrived on time (once they found our remote location) and told us in advance if the rota changed due to staff absence. I would recommend this company.
I'm very happy with the Helping Hands Home Care service. I am kept well informed and the staff arrive promptly and are kind and encouraging. My goal is to be fully independent by end December so that I can manage confidently on my own and I know they will all help me achieve this. NB: I seem to get duplicated emails about rotas and invoices.
Patient, caring staff. Experience of dementia was invaluable for the care of my mother. Carers were empathetic and kind. Good communication with the office and management and quick resolution of any problems or the need for urgent care cover. all staff friendly, respectful, polite and professional.
Helping Hands Home Care (Exeter) have been an absolute lifesaver. I lived over 200 miles away and was wholly reliant on Helping Hands Home Care to care for my mother after my father, who was her carer, passed away. Words are not sufficient for the outstanding service we received. They went above and beyond on countless occasions. I have no hesitation to recommend them to anyone.
My Mother received excellent care, couldn’t have asked for better. All the girls who attended to my Mum were fantastic, extremely proficient and very professional. Mum was very well cared for from start until she passed away.
For 16 months HH have provided excellent live in care. Particularly from one lady who has been there most of time. On one occasion when a relief carer was not suitable she was replaced within the hour. Unfortunately this carer had been appointed by head office, and was unknown by the branch.
Staff are always very helpful, both office based and the carers. They remember her preferences and she enjoys a chat with them. Any minor issues are dealt with promptly and efficiently, not that there are many issues. Generally very happy with the service provided.
My mum has been having help from helping hands for about 2 years. Initially this was tricky for mum to get her head round as didnt want to accept she needed help. From my initial enquiry, the staff were amazing and extremely helpful as well as understanding of mum's concerns. Mum developed a good relationship with all staff, who were always friendly and engaging as well as hard working. They did anything asked of them always being respectful. Communication with the office has always been excellent and they have adapted rotas etc when needed. When mum was in hospital they were very supportive to me, checking in how she was with out being intrusive. Mums needs changed and now in care home, but staff still visit but on a social level to keep the connection. Mum enjoys their visits and is always happy to see staff. I would reccommend them to anyone needing additiinal help at home.
I am deeply grateful for the wonderful care provided by Helping Hands, having originally requested a package of care to be provided for just one week with very little notice. The carers were all courteous and professional, documenting their work extremely well. There was also good telephone support which I really appreciated - someone always answered the phone quite promptly even when a couple of the calls were well outside normal office hours.
Helping Hands continue to provide very good and responsive support for my mum. The office staff are also helpful and responsive. The office staff attempt wherever possible to keep care workers consistent, and when making changes they do this sensitively and in a measured way. My mum has made very good relationships with lots of the carers and knowing who is visiting has been essential for her wellbeing. The only place where improvement could be made is a reduction in organisational fees, as presently Helping Hands are priced a little too high for our Local Authority, meaning less people benefit from their excellent support.
Since the beginning of this year Helping Hands have been providing care during the week for my mother. My mother has dementia but still wants to live at home and without HH help I truly don't think this would be possible. They visit her Monday - Friday, unpack her shopping, change her bed, encourage her to change her clothes, do all her laundry, clean her home, cook her lunch, prepare a light supper for her and even walk with her to the pharmacy to collect her weekly prescription. I don't know what I would do without their help. The daily report that is uploaded to the portal that I can log on to is invaluable. The carers - all of them - but particularly two of them - are fabulous. My mother loves them and so do I! My mother is in Exeter, I'm based in London and without their help my mother would have to be in a home. The office staff are terrific too. I couldn't recommend Helping Hands more highly.
Helping Hands have been responsible for my Mum's care for over two years now and I have always been impressed with the level of care my Mum receives. The carers are always friendly and professional. The rota for each week's care sessions are clearly and promptly emailed and the admin staff are exceptionally efficient and accomodating. The Heiping Hands Team are flexible and will always do their utmost to alter or ammend care sessions if required. There is a personal care review meeting regularly which is reassuring so I know Mum is receiving the best care possible. I would highly recommend Helping Hands.
Would highly recommend Helping Hands. All the carers were professional & really lovely. My mum was so well cared for, the carers went the extra mile for her. Communication with the office was excellent, responding to any queries really quickly.
Mum was lucky to have one particular carer who she struck up a good relationship with. On the whole, care is difficult to manage and I appreciate it is not possible to always have the same person for many reasons. That being said, all the carers mum had on her care at home journey were all polite, kind and considerate and knowledgeable of their job role. I feel sad it has come to fact Mum needs full time care now. I am grateful that the transitional phase was made easier by the lovely people who worked with her. I would recommend Helping hands to anyone looking for home care for their loved one.
My Father is 92 and living alone in a rural situation and Helping Hands visit him every morning to make toast and drinks then various cleaning and ironing duties. They prompt him to wash and clean teeth during there visit. Arranging the above care was simple and easy as the Admin team are so very aware of the needs of the elderly. The carers who visited Dad were kind caring and so lovely with him. With Helping Hands I felt Dad's general health improved. I was also aware that he had quality carers and he enjoyed there visits.
I am extremely happy with the care and support I received from Helping Hands (Exeter). I cannot fault the carers or office staff. The carers are empathetic, kind, friendly, efficient, helpful, respectful and go out of their way to do extra tasks for me. I do like having the same regular carers because they know what to do quickly and efficiently, without having to constantly check (and the office staff do try to arrange this). Some of the newer younger carers do not multi task and so their visit does not work as well (but they will learn in time). They almost always arrive on time (even with Exeter's chaotic traffic). The office staff are equally helpful and attend to requests quickly and efficiently and without a fuss. I would certainly recommend Helping Hands to anyone as the best care agency in Exeter.
The help that my mum received was great. The support and staff were fantastic and the help was gratefully appreciated by all family members. I would recommend Helping Hands to any needing care at home.
I've had no problems to date and am more than happy with the service.
I would definitely recommend Helping Hands Home Care to anyone looking for a Care Provider, I have found all the staff to be extremely caring and friendly, and when needed in an emergency have gone above and beyond to help. Words cannot express just how invaluable their Home Care service has been to my Mum and myself.
We were very pleased with the service provided to dad. Carers were efficient and friendly and he enjoyed their visits and care provided. Communication was clear and timely. It enabled him to stay in his own home to the very end as he had wished.
All the carers were cheerful and kind to Dad, always polite and asked if there was anything else they could do. They always arrived on time (once they found our remote location) and told us in advance if the rota changed due to staff absence. I would recommend this company.
I'm very happy with the Helping Hands Home Care service. I am kept well informed and the staff arrive promptly and are kind and encouraging. My goal is to be fully independent by end December so that I can manage confidently on my own and I know they will all help me achieve this. NB: I seem to get duplicated emails about rotas and invoices.
Patient, caring staff. Experience of dementia was invaluable for the care of my mother. Carers were empathetic and kind. Good communication with the office and management and quick resolution of any problems or the need for urgent care cover. all staff friendly, respectful, polite and professional.
Helping Hands Home Care (Exeter) have been an absolute lifesaver. I lived over 200 miles away and was wholly reliant on Helping Hands Home Care to care for my mother after my father, who was her carer, passed away. Words are not sufficient for the outstanding service we received. They went above and beyond on countless occasions. I have no hesitation to recommend them to anyone.
My Mother received excellent care, couldn’t have asked for better. All the girls who attended to my Mum were fantastic, extremely proficient and very professional. Mum was very well cared for from start until she passed away.