Helping Hands Home Care (Exeter)

My husband had care from Helping Hands for over 12 months. Although initially he was very reluctant to accept care from anyone but me, the girls that came were ideal and managed to persuade him to let them wash him. The agency explained they would send different carers for the first few sessions so that we could work out who suited my husband best and once we had done this there was remarkable continuity of care. When the regular carer was on holiday, they said they would send a carer who had a very similar approach to the usual one, and they did. I was very impressed with this, and with their flexibility when I had to alter sessions at relatively short notice. The carers were kind and efficient and the support and advice from the office staff was very helpful. I have no hesitation in recommending them.

My son and I thought there would be a high level of continuity of care, and this is the only thing which could have been improved. Of the 20 sessions of care I had, one person came 3 times, six came twice, and five came once. That means I saw 12 different people for 20 sessions.

For 16 months HH have provided excellent live in care. Particularly from one lady who has been there most of time. On one occasion when a relief carer was not suitable she was replaced within the hour. Unfortunately this carer had been appointed by head office, and was unknown by the branch.

Generally very happy with the service provided.

I would reccommend them to anyone needing additiinal help at home.

I am deeply grateful for the wonderful care provided by Helping Hands, having originally requested a package of care to be provided for just one week with very little notice. The carers were all courteous and professional, documenting their work extremely well. There was also good telephone support which I really appreciated - someone always answered the phone quite promptly even when a couple of the calls were well outside normal office hours.

The only place where improvement could be made is a reduction in organisational fees, as presently Helping Hands are priced a little too high for our Local Authority, meaning less people benefit from their excellent support.

I couldn't recommend Helping Hands more highly.

I would highly recommend Helping Hands.

Would highly recommend Helping Hands. All the carers were professional & really lovely. My mum was so well cared for, the carers went the extra mile for her. Communication with the office was excellent, responding to any queries really quickly.

I would recommend Helping hands to anyone looking for home care for their loved one.

With Helping Hands I felt Dad's general health improved. I was also aware that he had quality carers and he enjoyed there visits.

I am extremely happy with the care and support I received from Helping Hands (Exeter). I cannot fault the carers or office staff. The carers are empathetic, kind, friendly, efficient, helpful, respectful and go out of their way to do extra tasks for me. I do like having the same regular carers because they know what to do quickly and efficiently, without having to constantly check (and the office staff do try to arrange this). Some of the newer younger carers do not multi task and so their visit does not work as well (but they will learn in time). They almost always arrive on time (even with Exeter's chaotic traffic). The office staff are equally helpful and attend to requests quickly and efficiently and without a fuss. I would certainly recommend Helping Hands to anyone as the best care agency in Exeter.

The help that my mum received was great. The support and staff were fantastic and the help was gratefully appreciated by all family members. I would recommend Helping Hands to any needing care at home.

I've had no problems to date and am more than happy with the service.

I would definitely recommend Helping Hands Home Care to anyone looking for a Care Provider, I have found all the staff to be extremely caring and friendly, and when needed in an emergency have gone above and beyond to help. Words cannot express just how invaluable their Home Care service has been to my Mum and myself.

It enabled him to stay in his own home to the very end as he had wished.

All the carers were cheerful and kind to Dad, always polite and asked if there was anything else they could do. They always arrived on time (once they found our remote location) and told us in advance if the rota changed due to staff absence. I would recommend this company.

I'm very happy with the Helping Hands Home Care service. I am kept well informed and the staff arrive promptly and are kind and encouraging. My goal is to be fully independent by end December so that I can manage confidently on my own and I know they will all help me achieve this. NB: I seem to get duplicated emails about rotas and invoices.

Patient, caring staff. Experience of dementia was invaluable for the care of my mother. Carers were empathetic and kind. Good communication with the office and management and quick resolution of any problems or the need for urgent care cover. all staff friendly, respectful, polite and professional.