Helping Hands Home Care (Exeter)

Office 1012A, 1013 Pynes Hill Business Centre, Pynes Hill, Exeter EX2 5JL
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9.9 30 Reviews
  • Helping Hands Home Care (Exeter), Exeter
Helping Hands Home Care (Exeter) offers live-in care and visiting care tailored to the unique needs and requirements of each individual.

Their range of support services cover everything from short, regular visits throughout the week to more intensive live-in care support for a complex condition.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands Exeter is on hand to enable you to enjoy a high standard of living independently and comfortably in your own home.

Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Areas covered include Exeter, Topsham, Exmouth, Sidmouth and more.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Exeter) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Karen Hoskins (Branch Care Manager)

Helping Hands Home Care (Exeter) Reviews (30)

9.9

Helping Hands Home Care (Exeter) has a Review Score of 9.9 (9.850) out of 10, based on 18 reviews in the last 2 years.
Over all time Helping Hands Home Care (Exeter) has 30 reviews.

Overall Experience
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Date Published
  • 30
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Reviewer Connection to Helping Hands Home Care (Exeter)
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Total of 30, showing 1-20
Review from Clare H (Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had visiting care for 5 weeks whilst recovering from major surgery. The input from Helping Hands has been very helpful to me, and reassuring for my son (who live and works in Bristol) and for me. The staff were always helpful and willing, courteous and respectful, friendly and cheerful. I was
particularly grateful when the timing of a visit was changed at short notice to accommodate an urgent blood test.
My son and I thought there would be a high level of continuity of care, and this is the only thing which could have been improved. Of the 20 sessions of care I had, one person came 3 times, six came twice, and five came once. That means I saw 12 different people for 20 sessions.
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Review from Mark R (Friend of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For 16 months HH have provided excellent live in care. Particularly from one lady who has been there most of time. On one occasion when a relief carer was not suitable she was replaced within the hour. Unfortunately this carer had been appointed by head office, and was unknown by the branch.
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Review from C B (Daughter-in-law of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always very helpful, both office based and the carers. They remember her preferences and she enjoys a chat with them. Any minor issues are dealt with promptly and efficiently, not that there are many issues.
Generally very happy with the service provided.
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Review from Jackie M (Daughter of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been having help from helping hands for about 2 years. Initially this was tricky for mum to get her head round as didnt want to accept she needed help. From my initial enquiry, the staff were amazing and extremely helpful as well as understanding of mum's concerns. Mum developed a good relationship
with all staff, who were always friendly and engaging as well as hard working. They did anything asked of them always being respectful. Communication with the office has always been excellent and they have adapted rotas etc when needed.
When mum was in hospital they were very supportive to me, checking in how she was with out being intrusive. Mums needs changed and now in care home, but staff still visit but on a social level to keep the connection. Mum enjoys their visits and is always happy to see staff.
I would reccommend them to anyone needing additiinal help at home.
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Review from Soroosh S (Son of Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am deeply grateful for the wonderful care provided by Helping Hands, having originally requested a package of care to be provided for just one week with very little notice. The carers were all courteous and professional, documenting their work extremely well. There was also good telephone support
which I really appreciated - someone always answered the phone quite promptly even when a couple of the calls were well outside normal office hours.
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Review from Helen D (Daughter of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping Hands continue to provide very good and responsive support for my mum. The office staff are also helpful and responsive.
The office staff attempt wherever possible to keep care workers consistent, and when making changes they do this sensitively and in a measured way. My mum has made very good
relationships with lots of the carers and knowing who is visiting has been essential for her wellbeing.
The only place where improvement could be made is a reduction in organisational fees, as presently Helping Hands are priced a little too high for our Local Authority, meaning less people benefit from their excellent support.
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Review from Francesca O (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the beginning of this year Helping Hands have been providing care during the week for my mother. My mother has dementia but still wants to live at home and without HH help I truly don't think this would be possible.
They visit her Monday - Friday, unpack her shopping, change her bed, encourage
her to change her clothes, do all her laundry, clean her home, cook her lunch, prepare a light supper for her and even walk with her to the pharmacy to collect her weekly prescription.
I don't know what I would do without their help. The daily report that is uploaded to the portal that I can log on to is invaluable.
The carers - all of them - but particularly two of them - are fabulous. My mother loves them and so do I!
My mother is in Exeter, I'm based in London and without their help my mother would have to be in a home.
The office staff are terrific too.
I couldn't recommend Helping Hands more highly.
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Review from S T (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been responsible for my Mum's care for over two years now and I have always been impressed with the level of care my Mum receives. The carers are always friendly and professional.
The rota for each week's care sessions are clearly and promptly emailed and the admin staff are exceptionally
efficient and accomodating.
The Heiping Hands Team are flexible and will always do their utmost to alter or ammend care sessions if required.
There is a personal care review meeting regularly which is reassuring so I know Mum is receiving the best care possible.
I would highly recommend Helping Hands.
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Review from K C (Daughter of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommend Helping Hands. All the carers were professional & really lovely. My mum was so well cared for, the carers went the extra mile for her. Communication with the office was excellent, responding to any queries really quickly.
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Review from Dawn G (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was lucky to have one particular carer who she struck up a good relationship with. On the whole, care is difficult to manage and I appreciate it is not possible to always have the same person for many reasons.
That being said, all the carers mum had on her care at home journey were all polite,
kind and considerate and knowledgeable of their job role.
I feel sad it has come to fact Mum needs full time care now. I am grateful that the transitional phase was made easier by the lovely people who worked with her.
I would recommend Helping hands to anyone looking for home care for their loved one.
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Review from Charleen R (Daughter of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father is 92 and living alone in a rural situation and Helping Hands visit him every morning to make toast and drinks then various cleaning and ironing duties.
They prompt him to wash and clean teeth during there visit.
Arranging the above care was simple and easy as the Admin team are so very
aware of the needs of the elderly.
The carers who visited Dad were kind caring and so lovely with him.
With Helping Hands I felt Dad's general health improved. I was also aware that he had quality carers and he enjoyed there visits.
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Review from Sally P (Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care and support I received from Helping Hands (Exeter). I cannot fault the carers or office staff. The carers are empathetic, kind, friendly, efficient, helpful, respectful and go out of their way to do extra tasks for me. I do like having the same regular carers because
they know what to do quickly and efficiently, without having to constantly check (and the office staff do try to arrange this). Some of the newer younger carers do not multi task and so their visit does not work as well (but they will learn in time). They almost always arrive on time (even with Exeter's chaotic traffic). The office staff are equally helpful and attend to requests quickly and efficiently and without a fuss. I would certainly recommend Helping Hands to anyone as the best care agency in Exeter.
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Review from B J (Son of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The help that my mum received was great. The support and staff were fantastic and the help was gratefully appreciated by all family members. I would recommend Helping Hands to any needing care at home.
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Review from Roy C (Husband of Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've had no problems to date and am more than happy with the service.
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Review from A E (Son of Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Helping Hands Home Care to anyone looking for a Care Provider, I have found all the staff to be extremely caring and friendly, and when needed in an emergency have gone above and beyond to help. Words cannot express just how invaluable their Home Care service has been to
my Mum and myself.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Exeter)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review from W M (Daughter of Client) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the service provided to dad. Carers were efficient and friendly and he enjoyed their visits and care provided. Communication was clear and timely.
It enabled him to stay in his own home to the very end as he had wished.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Exeter)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review from S S (Daughter of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers were cheerful and kind to Dad, always polite and asked if there was anything else they could do. They always arrived on time (once they found our remote location) and told us in advance if the rota changed due to staff absence. I would recommend this company.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Exeter)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review from Judy E (Client) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with the Helping Hands Home Care service. I am kept well informed and the staff arrive promptly and are kind and encouraging. My goal is to be fully independent by end December so that I can manage confidently on my own and I know they will all help me achieve this. NB: I seem to get
duplicated emails about rotas and invoices.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Exeter)

Thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. I will get our billing team to look into the duplication issue for you. Kind regards.

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Review from K E (Daughter of Client) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Patient, caring staff. Experience of dementia was invaluable for the care of my mother. Carers were empathetic and kind. Good communication with the office and management and quick resolution of any problems or the need for urgent care cover. all staff friendly, respectful, polite and professional.
Reply from Karen Hoskins, Branch Care Manager at Helping Hands Home Care (Exeter)

Thank you so much for leaving such a wonderful review for us! It's brilliant to hear how impressed you are with our service and that our carers were so empathetic and kind. Your kind feedback truly means the world to us!
Best wishes.

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Review from C E (Daughter of Client) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care (Exeter) have been an absolute lifesaver. I lived over 200 miles away and was wholly reliant on Helping Hands Home Care to care for my mother after my father, who was her carer, passed away. Words are not sufficient for the outstanding service we received. They went above and
beyond on countless occasions. I have no hesitation to recommend them to anyone.
Reply from Karen Hoskins, Branch Care Manager at Helping Hands Home Care (Exeter)

Thank you so much for leaving a wonderful review! We are delighted to hear about how happy you are with the service and it is our pleasure to provide care for your mother. Your kind words are very much appreciated.
Best wishes.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Helping Hands Home Care (Exeter) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Helping Hands Home Care (Exeter) is calculated as follows: ( (93 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Exeter) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Karen

Karen Hoskins

Job Title: Branch Care Manager

About me


I manage the team in Exeter, Devon, to ensure safe service for customers and carers alike.
I want to ensure our customers know that Care is better at home with Helping Hands and we continually strive to improve this service of care. I have been with the Exeter team since its opening in July 2017.
I am a grandmother to 5 girls, so this generally takes up a lot of my spare time. I also like to travel, dine out, and am a huge 70's music fan.


Experience and expertise


Previously I was a registered childminder for 16 years until I came into the adult care sector in 2012 as a carer. I then progressed onto other roles such as Patch Senior, Field Care Supervisor, Care Coordinator, and Assistant Manager.


I have registered as the Care Manager with the CQC, and I have my NVQ 2 & 3 in Health & Social Care, NVQ 1 & 2 in Counselling, and NVQ 1 in Dementia Care.


Why I chose Helping Hands


I chose Helping Hands because of their values to support our customers in the community with empathy, compassion, and the belief we can make a difference. I would also like to inspire others to reach their aims and goals in life and I enjoy working with my team.

Frequently Asked Questions about Helping Hands Home Care (Exeter)

What Type of Services does Helping Hands Home Care (Exeter) offer?

Helping Hands Home Care (Exeter) offers Home Care.

How many Carers does Helping Hands Home Care (Exeter) employ?

Helping Hands Home Care (Exeter) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Exeter) to verify any information. View our terms and conditions. Helping Hands Home Care (Exeter) has an Enhanced Service - more info.