Helping Hands Home Care (Exeter)

Office 1012A, 1013 Pynes Hill Business Centre, Pynes Hill, Exeter EX2 5JL
Review Us
9.9 30 Reviews
  • Helping Hands Home Care (Exeter), Exeter
Helping Hands Home Care (Exeter) offers live-in care and visiting care tailored to the unique needs and requirements of each individual.

Their range of support services cover everything from short, regular visits throughout the week to more intensive live-in care support for a complex condition.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands Exeter is on hand to enable you to enjoy a high standard of living independently and comfortably in your own home.

Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Areas covered include Exeter, Topsham, Exmouth, Sidmouth and more.
Show Helping Hands Home Care (Exeter) on the Map

Care Provided by Helping Hands Home Care (Exeter)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Exeter) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Karen Hoskins (Branch Care Manager)

Helping Hands Home Care (Exeter) Reviews (30)

9.9

Helping Hands Home Care (Exeter) has a Review Score of 9.9 (9.850) out of 10, based on 18 reviews in the last 2 years.
Over all time Helping Hands Home Care (Exeter) has 30 reviews.

Overall Experience
  • 27
  • 3
  • 0
  • 0
  • 0
Date Published
  • 30
  • 10
  • 18
  • 18
  • 12
Reviewer Connection to Helping Hands Home Care (Exeter)
  • 14
  • 9
  • 4
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from William B (Son of Client) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother received excellent care, couldn’t have asked for better. All the girls who attended to my Mum were fantastic, extremely proficient and very professional. Mum was very well cared for from start until she passed away.
Reply from Nicola Maslen, Branch Care Manager at Helping Hands Home Care (Exeter)
Hi William,
I'm really happy that you've taken the time to leave us this feedback, thank you so much. The girls that cared for your mum always spoke so highly of her and will miss popping in to see…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Russel K (Client) assisted by family/friend published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care/support provided by Helping Hands Home Care. The carer always arrives on time. Is always smart, polite, friendly and helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D H (Client) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company provides an excellent service. All the carers sent to me were very caring, respectful and happy in their work. Despite the long hours they have to work. Also, they appear to be happy with their employers. The office is efficient, my calls are always answered thoroughly and any required
action is completed without fuss.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B B (Client) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the help I have received from Helping Hands. Everyone is very polite and I am treated with the utmost respect. The staff are very punctual and I look forward to seeing the ones who are treating me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth M (Daughter of Client) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There have been occasions when visits have been time inconveniently but we feel you do this to meet my mother's requirements where possible. I would have awarded excellent for the staff but when new carers come they do not always follow the task list and in some cases have not even read it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Bob C (Client) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very useful and helpful, will do anything asked of them. I have been lucky to be allocated the same lady for my twice-weekly visits and am hoping to keep her for the duration.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joyce Z (Client) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the help I get from my carers. They are kind, thoughtful, willing, cheerful and always punctual.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David M (Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank mum's new care provider for taking wonderful care of her. Mum who has Alzheimer’s needs constant help. Having not previously met my mum or visited the house her professionalism in offering help, support and providing commitment and dedication gave my mum the expert support she
needs on a daily basis. It was a long stint from 0800-1900 for a first visit and on arriving home I found my mum to be happy, smiley and responsive at a time when her needs are becoming more challenging on a weekly basis. Any concerns I had about leaving my mum for a period of time were reduced and as a new user of this excellent service I will be requiring Helping Hands to continue to support each week initially for two days but no doubt more at times when my routine changes and I can call upon excellent carers to provide hourly assistance.
I would highly recommend the services provided to anyone who cares for a loved one and needs that extra help when faced with future challenges.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judy A (Daughter of Client) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been amazing in setting up care for my elderly mother. Nothing is too much trouble and they are always sympathetic and understanding. The carers are all kind and considerate and it is a huge relief to know Mum is in safe hands.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D W (Daughter of Client) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Exeter really care about the people they look after. We have been so impressed with every step of this difficult process and nothing has been too much trouble. My elderly Mum is flourishing with their care. She's more energetic, cheerful, healthy and looks forward to every day. It means
she can stay at home with us. Mum says that she doesn't have 'carers' but 'friends'. I highly recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Helping Hands Home Care (Exeter) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Helping Hands Home Care (Exeter) is calculated as follows: ( (93 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Exeter) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Karen

Karen Hoskins

Job Title: Branch Care Manager

About me


I manage the team in Exeter, Devon, to ensure safe service for customers and carers alike.
I want to ensure our customers know that Care is better at home with Helping Hands and we continually strive to improve this service of care. I have been with the Exeter team since its opening in July 2017.
I am a grandmother to 5 girls, so this generally takes up a lot of my spare time. I also like to travel, dine out, and am a huge 70's music fan.


Experience and expertise


Previously I was a registered childminder for 16 years until I came into the adult care sector in 2012 as a carer. I then progressed onto other roles such as Patch Senior, Field Care Supervisor, Care Coordinator, and Assistant Manager.


I have registered as the Care Manager with the CQC, and I have my NVQ 2 & 3 in Health & Social Care, NVQ 1 & 2 in Counselling, and NVQ 1 in Dementia Care.


Why I chose Helping Hands


I chose Helping Hands because of their values to support our customers in the community with empathy, compassion, and the belief we can make a difference. I would also like to inspire others to reach their aims and goals in life and I enjoy working with my team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Exeter) to verify any information. View our terms and conditions. Helping Hands Home Care (Exeter) has an Enhanced Service - more info.