Helping Hands Home Care (Exeter)

Office 1012A, 1013 Pynes Hill Business Centre, Pynes Hill, Exeter EX2 5JL
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9.9 29 Reviews
  • Helping Hands Home Care (Exeter), Exeter
Helping Hands Home Care (Exeter) offers live-in care and visiting care tailored to the unique needs and requirements of each individual.

Their range of support services cover everything from short, regular visits throughout the week to more intensive live-in care support for a complex condition.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands Exeter is on hand to enable you to enjoy a high standard of living independently and comfortably in your own home.

Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Areas covered include Exeter, Topsham, Exmouth, Sidmouth and more.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Exeter) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Karen Hoskins (Branch Care Manager)

Helping Hands Home Care (Exeter) Reviews (29)

Total of 29, showing 21-29
9.9

Helping Hands Home Care (Exeter) has a Review Score of 9.9 (9.881) out of 10, based on 17 reviews in the last 2 years. Over all time Helping Hands Home Care (Exeter) has 29 reviews.

Overall Experience

  • 27
  • 2
  • 0
  • 0
  • 0

Date Published

29
10
17
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12

Review from Russel K (Client) assisted by family/friend published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care/support provided by Helping Hands Home Care. The carer always arrives on time. Is always smart, polite, friendly and helpful.

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Review from D H (Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company provides an excellent service. All the carers sent to me were very caring, respectful and happy in their work. Despite the long hours they have to work. Also, they appear to be happy with their employers. The office is efficient, my calls are always answered thoroughly and any required
action is completed without fuss.

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Review from B B (Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the help I have received from Helping Hands. Everyone is very polite and I am treated with the utmost respect. The staff are very punctual and I look forward to seeing the ones who are treating me.

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Review from Elizabeth M (Daughter of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been occasions when visits have been time inconveniently but we feel you do this to meet my mother's requirements where possible. I would have awarded excellent for the staff but when new carers come they do not always follow the task list and in some cases have not even read it.

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Review from Bob C (Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very useful and helpful, will do anything asked of them. I have been lucky to be allocated the same lady for my twice-weekly visits and am hoping to keep her for the duration.

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Review from Joyce Z (Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the help I get from my carers. They are kind, thoughtful, willing, cheerful and always punctual.

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Review from David M (Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank mum's new care provider for taking wonderful care of her. Mum who has Alzheimer’s needs constant help. Having not previously met my mum or visited the house her professionalism in offering help, support and providing commitment and dedication gave my mum the expert support she
needs on a daily basis. It was a long stint from 0800-1900 for a first visit and on arriving home I found my mum to be happy, smiley and responsive at a time when her needs are becoming more challenging on a weekly basis. Any concerns I had about leaving my mum for a period of time were reduced and as a new user of this excellent service I will be requiring Helping Hands to continue to support each week initially for two days but no doubt more at times when my routine changes and I can call upon excellent carers to provide hourly assistance.
I would highly recommend the services provided to anyone who cares for a loved one and needs that extra help when faced with future challenges.

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Review from Judy A (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been amazing in setting up care for my elderly mother. Nothing is too much trouble and they are always sympathetic and understanding. The carers are all kind and considerate and it is a huge relief to know Mum is in safe hands.

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Review from D W (Daughter of Client) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Exeter really care about the people they look after. We have been so impressed with every step of this difficult process and nothing has been too much trouble. My elderly Mum is flourishing with their care. She's more energetic, cheerful, healthy and looks forward to every day. It means
she can stay at home with us. Mum says that she doesn't have 'carers' but 'friends'. I highly recommend them.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Helping Hands Home Care (Exeter) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Helping Hands Home Care (Exeter) is calculated as follows: ( (90 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 101 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Exeter) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Karen

Karen Hoskins

Job Title: Branch Care Manager

About me


I manage the team in Exeter, Devon, to ensure safe service for customers and carers alike.
I want to ensure our customers know that Care is better at home with Helping Hands and we continually strive to improve this service of care. I have been with the Exeter team since its opening in July 2017.
I am a grandmother to 5 girls, so this generally takes up a lot of my spare time. I also like to travel, dine out, and am a huge 70's music fan.


Experience and expertise


Previously I was a registered childminder for 16 years until I came into the adult care sector in 2012 as a carer. I then progressed onto other roles such as Patch Senior, Field Care Supervisor, Care Coordinator, and Assistant Manager.


I have registered as the Care Manager with the CQC, and I have my NVQ 2 & 3 in Health & Social Care, NVQ 1 & 2 in Counselling, and NVQ 1 in Dementia Care.


Why I chose Helping Hands


I chose Helping Hands because of their values to support our customers in the community with empathy, compassion, and the belief we can make a difference. I would also like to inspire others to reach their aims and goals in life and I enjoy working with my team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Exeter) to verify any information. View our terms and conditions. Helping Hands Home Care (Exeter) has an Enhanced Service - more info.