Submit a Review for Home Instead (Newport, Cwmbran & Chepstow)
Office 11, Avana Busines Park, Wern Industrial Estate, Rogertsone, Newport, NP10 9FQ
View full details of Home Instead (Newport, Cwmbran & Chepstow)Latest Reviews for Home Instead (Newport, Cwmbran & Chepstow)
29 December 2025
We've been incredibly impressed with the level of care provided by Home Instead. The caregivers who support my father-in-law each day are compassionate, patient, and genuinely dedicated to his wellbeing and he enjoys their visits. Communication is always clear and timely, and the team consistently
goes above and beyond to ensure comfort and dignity. It brings our whole family peace of mind knowing he is in such capable and caring hands. Highly recommend
11 December 2025
Dad has early stage Alzheimer's and dementia. My sister and I provided very clear details of the care and assistance needed, however we have had to constantly communicate with the office to get things done. Simple tasks get overlooked or avoided, causing us to have to regularly pick up the pieces.
As Dad's 'carers' my sister and I had hoped to lessen the burden on our own busy lives, as well as ensuring Dad has social interaction on a daily basis. We have had many care professionals visit Dad, despite our initial discussions around having one main CP assigned. Currently there are two regular CPs visiting. One of these CPs goes above and beyond to put things right following the other CP's visits. We are very grateful to have the excellent CP mentioned. Overall however, we are frustrated with the service provided by HomeInstead.
25 November 2025
We haven't had the best experience with Home Instead. The carers get on well with my grandad and he loves their company. Unfortunately the care plan does not reflect his needs and therefore his basic needs have not been met and i feel the company have failed to safeguard their staff on multiple
occasions.
Meetings between home instead, the family and the social worker hasn't resolved this so we have decided to find another care company.
31 October 2025
Very helpful for shopping and exercise classes, sometimes carers arrive late, which isn't good for classes. All carers are good at helping with the shopping.
18 June 2025
Carers for my mother are amazing! They take care of her personal care with respect, discretion and sensitivity. Their sunny disposition helps us all with a difficult situation. They are also prompt and have excellent record taking skills, so I always know how things are going on the days I can't be
there. It is a huge relief for all of us that my mother is in good hands.
06 June 2025
The carers are very patient and caring.
Always flexible and willing to change timings and tasks.
Will go the extra mile in the office (e.g. to get arthritis medication)
Sometimes we don't get scheduling info for my mum in advance.
19 May 2025
My mother received an excellent service from all the carers following a two week stay in hospital. They gave her the confidence that she needed to get back on her feet and got her independence back. All the carers are extremely professional and hard working. The lead person even came to meet us in
the hospital before my mother left, despite it being her weekend off. I would highly recommend this company for service and professionalism.
29 April 2025
We have been delighted to receive care and support from Home Instead Newport and Cwmbran for the past 12 months.
Our package was adjusted to our individual needs and was flexible. Initially the support was for me having needed emergency surgery.
My husband got to know the carers so that when my
need ceased he agreed to companionship visits and these continue.
My husband looks forward to his companionship visits and enjoys a break from me. I am able to visir friends, family or shop.
He and his companion go for a ride, refreshment, chat and a short walk.
He has built a bond with a very special carer and really looks forward to his 2 hour visits.
Our experience with all the carers has been resoundingly positive. We have found the carers to be professional, caring, friendly, empathic and supportive. All carers are eager to understand and get to know their clients and family to ensure they give the best help and assistance possible.
We wholeheartedly recommend Home Instead to others.
07 April 2025
Superb service. Helped us out of real spot when we were let down by care providers. They came to the hospital prior to discharge and were there on discharge. Staff are punctual, friendly and professional. They don't rush me and I feel safe and listened to.
22 September 2024
My late husband had a carer 3 times a day. They were so very much missed when he passed in January 2024. I decided to have a companion call every weekday in the afternoon. I find them all so kind, friendly, and very willing to help with any chore that needs to be done.
29 August 2024
Home Instead have been looking after my wife since February 2023. We have 2 carers per visit. Carers are very friendly, well-trained professionals. Their performance is regularly monitored by their supervisor/manager The time allocated to each visit means they can form a good relationship with the
client. The app provides a summary of each visit and gives notice about which carers will make future calls. We are very pleased with the service.
02 July 2024
Friendly professional service, All care professionals give quality care with compassion and empathy, Maintaining the dignity of the client while befriending.
03 June 2024
I owe Home Instead so very much. My husband died on the 3rd of January 2018 aged 78 not unexpectedly but a shock nevertheless. Now I can't quite recall if Home Instead were visiting us already or if it was just after that. Several ladies came along and were all very lovely and eventually, to suit
days and times, my present lady became my special visitor. Luckily we had loads of common interests that we gelled straight away, it was a tremendous bonus. So cheers and thanks Home Instead.
03 June 2024
My carer is extremely helpful and willing to do whatever is asked of her.
She is always cheerful and works very hard.
31 May 2024
The experience with Home Instead Newport has been superb, my mother has daily support and the support staff are fantastic. My mother was very nervous at the start but now she absolutely loves the time with the support staff and she does more now than she has done over the last few years, walking/
food shopping/clothes shopping and help around the house - it has brought a huge level of independence and company for her. She tells me that she feels the support staff are like daughters she never had!
31 May 2024
Mum has received care in her own home from Home Instead for several years. Initially she had twice-daily two-hour visits, but since the first lockdown she needed much more.
Since then she has had live-in care and it has been (occasionally literally) a lifesaver.
She will be one hundred soon, so we
are no "spring chickens" either, and neither we nor other family members live near her, so she relies very much on Home Instead for companionship, care and general help with day-to-day living. As Mum is house-bound and now profoundly deaf she would have great difficulty in communicating by phone or letter, and no longer uses the computer.
Despite her impending century she remains very independently-minded and she finds it a huge comfort to still be in her own home with her own space, belongings and garden, all of which Home Instead care gives.
The cost is expensive, but the care is individual, which would be unlikely in a home (which charges a similar amount).
30 May 2024
My husband and I live in America, so providing home help for my mother-in-law in Wales was a necessity. Home Instead we're easy to work with from the beginning and gave us piece of mind when we could not be there. The caregivers were both professional and comforting in the care that they gave, and
we could not express our gratitude or give a higher recognition of this company for all they were able to do for our family during often challenging times.
14 May 2024
Most of the carers have proved to be very professional and conscientious in their jobs. Unhappy with the cost increase, above rate of inflation.
09 July 2023
We arranged for Mum to receive care in her own home for a period of 15 months between December 2021 and April 2023. She was a very independent lady who feared the prospect of allowing carers into her own home, but quickly appreciated the kindness, care and efficiency of all who came to look after
her. Mum was blessed with having a small group of well-matched carers who became genuine friends over the year and provided exactly the level of friendship, care, practical service and support she needed. Communication and flexibility of arrangements was good, often in difficult circumstances and all of our family will always be grateful.
03 July 2023
Carers were extremely helpful and understanding at a very difficult time for the family when individual was very unwell.
Contacted us when found individual unwell.
One of carers in particular built up trust with a stubborn individual to eventually give personal care when required.
Latest Reviews for Home Instead (Newport, Cwmbran & Chepstow)
29 December 2025
We've been incredibly impressed with the level of care provided by Home Instead. The caregivers who support my father-in-law each day are compassionate, patient, and genuinely dedicated to his wellbeing and he enjoys their visits. Communication is always clear and timely, and the team consistently
goes above and beyond to ensure comfort and dignity. It brings our whole family peace of mind knowing he is in such capable and caring hands. Highly recommend
11 December 2025
Dad has early stage Alzheimer's and dementia. My sister and I provided very clear details of the care and assistance needed, however we have had to constantly communicate with the office to get things done. Simple tasks get overlooked or avoided, causing us to have to regularly pick up the pieces.
As Dad's 'carers' my sister and I had hoped to lessen the burden on our own busy lives, as well as ensuring Dad has social interaction on a daily basis. We have had many care professionals visit Dad, despite our initial discussions around having one main CP assigned. Currently there are two regular CPs visiting. One of these CPs goes above and beyond to put things right following the other CP's visits. We are very grateful to have the excellent CP mentioned. Overall however, we are frustrated with the service provided by HomeInstead.
25 November 2025
We haven't had the best experience with Home Instead. The carers get on well with my grandad and he loves their company. Unfortunately the care plan does not reflect his needs and therefore his basic needs have not been met and i feel the company have failed to safeguard their staff on multiple
occasions.
Meetings between home instead, the family and the social worker hasn't resolved this so we have decided to find another care company.
31 October 2025
Very helpful for shopping and exercise classes, sometimes carers arrive late, which isn't good for classes. All carers are good at helping with the shopping.
18 June 2025
Carers for my mother are amazing! They take care of her personal care with respect, discretion and sensitivity. Their sunny disposition helps us all with a difficult situation. They are also prompt and have excellent record taking skills, so I always know how things are going on the days I can't be
there. It is a huge relief for all of us that my mother is in good hands.
06 June 2025
The carers are very patient and caring.
Always flexible and willing to change timings and tasks.
Will go the extra mile in the office (e.g. to get arthritis medication)
Sometimes we don't get scheduling info for my mum in advance.
19 May 2025
My mother received an excellent service from all the carers following a two week stay in hospital. They gave her the confidence that she needed to get back on her feet and got her independence back. All the carers are extremely professional and hard working. The lead person even came to meet us in
the hospital before my mother left, despite it being her weekend off. I would highly recommend this company for service and professionalism.
29 April 2025
We have been delighted to receive care and support from Home Instead Newport and Cwmbran for the past 12 months.
Our package was adjusted to our individual needs and was flexible. Initially the support was for me having needed emergency surgery.
My husband got to know the carers so that when my
need ceased he agreed to companionship visits and these continue.
My husband looks forward to his companionship visits and enjoys a break from me. I am able to visir friends, family or shop.
He and his companion go for a ride, refreshment, chat and a short walk.
He has built a bond with a very special carer and really looks forward to his 2 hour visits.
Our experience with all the carers has been resoundingly positive. We have found the carers to be professional, caring, friendly, empathic and supportive. All carers are eager to understand and get to know their clients and family to ensure they give the best help and assistance possible.
We wholeheartedly recommend Home Instead to others.
07 April 2025
Superb service. Helped us out of real spot when we were let down by care providers. They came to the hospital prior to discharge and were there on discharge. Staff are punctual, friendly and professional. They don't rush me and I feel safe and listened to.
22 September 2024
My late husband had a carer 3 times a day. They were so very much missed when he passed in January 2024. I decided to have a companion call every weekday in the afternoon. I find them all so kind, friendly, and very willing to help with any chore that needs to be done.
29 August 2024
Home Instead have been looking after my wife since February 2023. We have 2 carers per visit. Carers are very friendly, well-trained professionals. Their performance is regularly monitored by their supervisor/manager The time allocated to each visit means they can form a good relationship with the
client. The app provides a summary of each visit and gives notice about which carers will make future calls. We are very pleased with the service.
02 July 2024
Friendly professional service, All care professionals give quality care with compassion and empathy, Maintaining the dignity of the client while befriending.
03 June 2024
I owe Home Instead so very much. My husband died on the 3rd of January 2018 aged 78 not unexpectedly but a shock nevertheless. Now I can't quite recall if Home Instead were visiting us already or if it was just after that. Several ladies came along and were all very lovely and eventually, to suit
days and times, my present lady became my special visitor. Luckily we had loads of common interests that we gelled straight away, it was a tremendous bonus. So cheers and thanks Home Instead.
03 June 2024
My carer is extremely helpful and willing to do whatever is asked of her.
She is always cheerful and works very hard.
31 May 2024
The experience with Home Instead Newport has been superb, my mother has daily support and the support staff are fantastic. My mother was very nervous at the start but now she absolutely loves the time with the support staff and she does more now than she has done over the last few years, walking/
food shopping/clothes shopping and help around the house - it has brought a huge level of independence and company for her. She tells me that she feels the support staff are like daughters she never had!
31 May 2024
Mum has received care in her own home from Home Instead for several years. Initially she had twice-daily two-hour visits, but since the first lockdown she needed much more.
Since then she has had live-in care and it has been (occasionally literally) a lifesaver.
She will be one hundred soon, so we
are no "spring chickens" either, and neither we nor other family members live near her, so she relies very much on Home Instead for companionship, care and general help with day-to-day living. As Mum is house-bound and now profoundly deaf she would have great difficulty in communicating by phone or letter, and no longer uses the computer.
Despite her impending century she remains very independently-minded and she finds it a huge comfort to still be in her own home with her own space, belongings and garden, all of which Home Instead care gives.
The cost is expensive, but the care is individual, which would be unlikely in a home (which charges a similar amount).
30 May 2024
My husband and I live in America, so providing home help for my mother-in-law in Wales was a necessity. Home Instead we're easy to work with from the beginning and gave us piece of mind when we could not be there. The caregivers were both professional and comforting in the care that they gave, and
we could not express our gratitude or give a higher recognition of this company for all they were able to do for our family during often challenging times.
14 May 2024
Most of the carers have proved to be very professional and conscientious in their jobs. Unhappy with the cost increase, above rate of inflation.
09 July 2023
We arranged for Mum to receive care in her own home for a period of 15 months between December 2021 and April 2023. She was a very independent lady who feared the prospect of allowing carers into her own home, but quickly appreciated the kindness, care and efficiency of all who came to look after
her. Mum was blessed with having a small group of well-matched carers who became genuine friends over the year and provided exactly the level of friendship, care, practical service and support she needed. Communication and flexibility of arrangements was good, often in difficult circumstances and all of our family will always be grateful.
03 July 2023
Carers were extremely helpful and understanding at a very difficult time for the family when individual was very unwell.
Contacted us when found individual unwell.
One of carers in particular built up trust with a stubborn individual to eventually give personal care when required.