Fareham Innovation Centre, Daedalus Drive, Lee-on-the-Solent, PO13 9FU
View Full Details of Bluebird Care GosportI find it difficult to rate the services and staff, some are very good and some less so. Generally things tick along, but queries are always dealt with promptly. It is enabling my Mother to live at home.
I have been using Bluebird to care for my mother, who has dementia for aprox a year. The initial introductory meeting was great and they asked lots of questions to fully understand what mum's needs and interests were. The ladies that visit mum are all punctual, polite, friendly and professional. They ensure mum is happy, has her personal care completed and that she is hydrated and fed. Any minor issues I have raised have been dealt with promptly by Candy. I have awarded 4/ 5 stars as the ladies sometimes did not follow all mums care needs specifically as I had requested, even after several conversations. On the whole though, mum really likes her carers. She feels safe with them and I feel she is safe and well cared for with them. She and I are very happy with the service they provide. I would recommend to others who need a daily care.
I have found everyone at Bluebird Care very helpful. Candi came out on a home visit and met me and my two sisters (Sue and Sandra) Sue being the sister having carers. Candi was very accommodating in every way, advising us if we have any concerns to be in touch straight away.
Always available for a call, the office staff are friendly and go out of their way to help. The carers are compassionate and capable and as someone who has never left her mum in anyone's care before, i soon felt reassured. I would recommend Bluebird Care, and have done already.
I have found bluebird very courteous and helpful. We have not been using them for very long but have no complaints to date. My only comment is that the weekend charges are substantial especially for a couple. Unfortunately I don't know how long my parents income can sustain this as they are self funding and any income/savings is rapidly being eaten up. I appreciate your staff need to be fairly rewarded for their hard work and empathy but would be grateful if there could be any discount for a couple.
I found all the ladies who cared for me were lovely, kind and very helpful, did everything I asked them to do for me. I would like to thank them all.
Very supportive visits. Practical and emotional support domestic support. Encourages outside adventures but does not over pressurise mum, Find twice weekly visits very good.
Always pleasant to have the visit, especially as I live alone (I am 98 years of age).
Bluebird has provided excellent care for my father since he has required extra support in his home. Care staff are very friendly, caring and kind, treating my father with respect and dignity. They have a good rapport with him, especially the ones he sees regularly. I am kept well informed by management and the carers themselves of any problems that arise. The management team are very approachable and efficient.
New experience for me. Overall, I'm very pleased. The nurses are always pleasant and always help where needed. Staff plan not always correct.
Satisfied on all counts. It's difficult to read times on weekly schedule. Could the print be larger?
Bluebird supported my father at home for over a year up to January 2023 as his condition deteriorated through a number of health episodes. At every stage, the office staff were extremely responsive and managed to increase his care plan in a timely manner despite the well-known pressures on social care generally. This included finding an excellent emergency live-in carer over the recent Christmas and New Year period. The staff who visited and cared for Dad were invariably friendly, sociable and respectful. His two main carers were exemplary in their genuine interest and concern for him. Social care is not a perfect world but overall Bluebird gave us splendid support and I am very grateful for their help.
I am completely satisfied with the service.
Outstanding-booked your team after an online search for care after breaking my right elbow. One staff member, in particular, was fantastic and also a staff member from the office, was completely professional in every way. Score out of ten-20+. I would highly recommend you. I have already passed your details on to a friend.
We had experience of a previous care agency but went with Bluebird because they did shorter visiting times. Because of our experience with another supplier, I know that Bluebird fell short in a number of areas (the other provider was far superior and also cheaper). The management constantly came to us with problems rather than being solution-led and just kept trying to extract more and more money. Two or three of the carers were fabulous but others were not. When we tried to change carers (which they claim to be able to and you pay a premium for) they were not able to facilitate this. Please do your research with other care agencies before going to Bluebird.
I am very pleased with the care provided for my bed ridden mother.
Prompt, professional service. Clear, concise communication. Dignity and personalised attention are a priority. Staff are valued and happy. Family support is excellent. Warm and welcoming, comfortable, trustworthy and honest.
I thought that all communication with the company was extremely professional. All my questions were answered and they put my mind at rest. They seemed to really care for my mother's well-being and spoke to her without patronising. She seemed comfortable in their presence, as this is the first time we had needed a carer to visit her whilst I was away. Overall, I was very pleased and confident to let them into my mother's house and trust them with her care. Would definitely use this company again in the future.
I have no complaints. I receive first-class care and I would complain if otherwise.
The company has a nice group of ladies, staff and carers. 98% of the carers were very good, and we made a few friends amongst them.
I find it difficult to rate the services and staff, some are very good and some less so. Generally things tick along, but queries are always dealt with promptly. It is enabling my Mother to live at home.
I have been using Bluebird to care for my mother, who has dementia for aprox a year. The initial introductory meeting was great and they asked lots of questions to fully understand what mum's needs and interests were. The ladies that visit mum are all punctual, polite, friendly and professional. They ensure mum is happy, has her personal care completed and that she is hydrated and fed. Any minor issues I have raised have been dealt with promptly by Candy. I have awarded 4/ 5 stars as the ladies sometimes did not follow all mums care needs specifically as I had requested, even after several conversations. On the whole though, mum really likes her carers. She feels safe with them and I feel she is safe and well cared for with them. She and I are very happy with the service they provide. I would recommend to others who need a daily care.
I have found everyone at Bluebird Care very helpful. Candi came out on a home visit and met me and my two sisters (Sue and Sandra) Sue being the sister having carers. Candi was very accommodating in every way, advising us if we have any concerns to be in touch straight away.
Always available for a call, the office staff are friendly and go out of their way to help. The carers are compassionate and capable and as someone who has never left her mum in anyone's care before, i soon felt reassured. I would recommend Bluebird Care, and have done already.
I have found bluebird very courteous and helpful. We have not been using them for very long but have no complaints to date. My only comment is that the weekend charges are substantial especially for a couple. Unfortunately I don't know how long my parents income can sustain this as they are self funding and any income/savings is rapidly being eaten up. I appreciate your staff need to be fairly rewarded for their hard work and empathy but would be grateful if there could be any discount for a couple.
I found all the ladies who cared for me were lovely, kind and very helpful, did everything I asked them to do for me. I would like to thank them all.
Very supportive visits. Practical and emotional support domestic support. Encourages outside adventures but does not over pressurise mum, Find twice weekly visits very good.
Always pleasant to have the visit, especially as I live alone (I am 98 years of age).
Bluebird has provided excellent care for my father since he has required extra support in his home. Care staff are very friendly, caring and kind, treating my father with respect and dignity. They have a good rapport with him, especially the ones he sees regularly. I am kept well informed by management and the carers themselves of any problems that arise. The management team are very approachable and efficient.
New experience for me. Overall, I'm very pleased. The nurses are always pleasant and always help where needed. Staff plan not always correct.
Satisfied on all counts. It's difficult to read times on weekly schedule. Could the print be larger?
Bluebird supported my father at home for over a year up to January 2023 as his condition deteriorated through a number of health episodes. At every stage, the office staff were extremely responsive and managed to increase his care plan in a timely manner despite the well-known pressures on social care generally. This included finding an excellent emergency live-in carer over the recent Christmas and New Year period. The staff who visited and cared for Dad were invariably friendly, sociable and respectful. His two main carers were exemplary in their genuine interest and concern for him. Social care is not a perfect world but overall Bluebird gave us splendid support and I am very grateful for their help.
I am completely satisfied with the service.
Outstanding-booked your team after an online search for care after breaking my right elbow. One staff member, in particular, was fantastic and also a staff member from the office, was completely professional in every way. Score out of ten-20+. I would highly recommend you. I have already passed your details on to a friend.
We had experience of a previous care agency but went with Bluebird because they did shorter visiting times. Because of our experience with another supplier, I know that Bluebird fell short in a number of areas (the other provider was far superior and also cheaper). The management constantly came to us with problems rather than being solution-led and just kept trying to extract more and more money. Two or three of the carers were fabulous but others were not. When we tried to change carers (which they claim to be able to and you pay a premium for) they were not able to facilitate this. Please do your research with other care agencies before going to Bluebird.
I am very pleased with the care provided for my bed ridden mother.
Prompt, professional service. Clear, concise communication. Dignity and personalised attention are a priority. Staff are valued and happy. Family support is excellent. Warm and welcoming, comfortable, trustworthy and honest.
I thought that all communication with the company was extremely professional. All my questions were answered and they put my mind at rest. They seemed to really care for my mother's well-being and spoke to her without patronising. She seemed comfortable in their presence, as this is the first time we had needed a carer to visit her whilst I was away. Overall, I was very pleased and confident to let them into my mother's house and trust them with her care. Would definitely use this company again in the future.
I have no complaints. I receive first-class care and I would complain if otherwise.
The company has a nice group of ladies, staff and carers. 98% of the carers were very good, and we made a few friends amongst them.