Submit a Review for Home Instead (Abingdon, Didcot & Newbury)
Suite 8, The Courtyard, 2 London Road, Newbury, RG14 1AX
View full details of Home Instead (Abingdon, Didcot & Newbury)Latest Reviews for Home Instead (Abingdon, Didcot & Newbury)
09 September 2024
Mum and I are very happy with the service provided by Home Instead. A carer comes in once a day to assist Mum to wash and dress. In addition, they encourage and support her in performing exercises given by an NHS physio to aid her recovery from a nasty fall. Everyone from the office staff to carers
have been professional, kind, empathetic and helpful in trying to meet our requirements. The carers have all been punctual, and thorough with lovely personalities that provide a little ray of sunshine in the morning. Thank you to everyone who has been involved in my Mum's care.
12 August 2024
The manager along with both live-in carers arranged to allow my friend to be at home which was his wish.
Unfortunately, he ultimately had to go to a local home but he enjoyed being home and it was only possible due to the manager's dedication to her job.
25 April 2024
We have used Home Instead Newbury for over 16 months and have been delighted with the care and companionship provided.
Everyone works as a team:- the owners, the office staff and the carers.
The four carers we come into contact with are excellent.
15 April 2024
Happy with the service provided and hope all will continue in a similar manner. Lovely carers who have fitted in well.
12 March 2024
Very pleased with the care my mother has received from the very friendly carers. Very friendly manager who has kept us informed every step of the way. Mum is happy with the carers and is well looked after with all her needs met.
07 February 2024
Fantastic service from a consistent, really committed, highly skilled care team. Kind, compassionate, thoughtful, effective and efficient. Highly recommend. They go above and beyond!! They have transformed all our lives. The team are well supported by their manager and I have full confidence in them
all. They are hugely proactive, very responsive and so, so kind.
06 February 2024
This review covers the period from mid-Jan 2023 (when the service started) to present (Jan 31, 2024). During that time I was staying at the property where the service was provided from service commencement to end Feb 2023. Thereafter I returned home overseas and, whilst I am aware of what is
happening, I am not involved day to day. Anyone reading this review should view it in that context.
Over the time I was staying with my parents the care was exemplary, and I believe it has continued in the same vein. Home Instead (HI) was able to provide some care very quickly after it became clear it was required, and to increase it to the ongoing required level quickly thereafter. All the carers have shown considerable empathy and compassion for my parents (despite my father not being the easiest person to deal with), and have shown a lot of patience.
We were in a crisis in Jan 2023, and HI have helped get through that and then helped keep everything 'on an even keel' thereafter.
05 February 2024
The carer provided by Home Instead for my dad is excellent. They are kind, consistent and reliable. The office personnel are efficient and timesheets and invoices have always been correct.
They provide regular reviews to ensure my dad’s needs are being met.
Our carer provides companionship, serves
lunch and does some housework.
They are able to provide the same carer for each visit which is really important to us.
I would highly recommend them and have already recommended them to friends.
15 January 2024
Very happy generally with the care and support I am given on a daily basis.
In comparison with the company that originally addressed my care needs, I have nothing but praise for Home Instead- Their quality of care far exceeds my previous experience.
Latest Reviews for Home Instead (Abingdon, Didcot & Newbury)
09 September 2024
Mum and I are very happy with the service provided by Home Instead. A carer comes in once a day to assist Mum to wash and dress. In addition, they encourage and support her in performing exercises given by an NHS physio to aid her recovery from a nasty fall. Everyone from the office staff to carers
have been professional, kind, empathetic and helpful in trying to meet our requirements. The carers have all been punctual, and thorough with lovely personalities that provide a little ray of sunshine in the morning. Thank you to everyone who has been involved in my Mum's care.
12 August 2024
The manager along with both live-in carers arranged to allow my friend to be at home which was his wish.
Unfortunately, he ultimately had to go to a local home but he enjoyed being home and it was only possible due to the manager's dedication to her job.
25 April 2024
We have used Home Instead Newbury for over 16 months and have been delighted with the care and companionship provided.
Everyone works as a team:- the owners, the office staff and the carers.
The four carers we come into contact with are excellent.
15 April 2024
Happy with the service provided and hope all will continue in a similar manner. Lovely carers who have fitted in well.
12 March 2024
Very pleased with the care my mother has received from the very friendly carers. Very friendly manager who has kept us informed every step of the way. Mum is happy with the carers and is well looked after with all her needs met.
07 February 2024
Fantastic service from a consistent, really committed, highly skilled care team. Kind, compassionate, thoughtful, effective and efficient. Highly recommend. They go above and beyond!! They have transformed all our lives. The team are well supported by their manager and I have full confidence in them
all. They are hugely proactive, very responsive and so, so kind.
06 February 2024
This review covers the period from mid-Jan 2023 (when the service started) to present (Jan 31, 2024). During that time I was staying at the property where the service was provided from service commencement to end Feb 2023. Thereafter I returned home overseas and, whilst I am aware of what is
happening, I am not involved day to day. Anyone reading this review should view it in that context.
Over the time I was staying with my parents the care was exemplary, and I believe it has continued in the same vein. Home Instead (HI) was able to provide some care very quickly after it became clear it was required, and to increase it to the ongoing required level quickly thereafter. All the carers have shown considerable empathy and compassion for my parents (despite my father not being the easiest person to deal with), and have shown a lot of patience.
We were in a crisis in Jan 2023, and HI have helped get through that and then helped keep everything 'on an even keel' thereafter.
05 February 2024
The carer provided by Home Instead for my dad is excellent. They are kind, consistent and reliable. The office personnel are efficient and timesheets and invoices have always been correct.
They provide regular reviews to ensure my dad’s needs are being met.
Our carer provides companionship, serves
lunch and does some housework.
They are able to provide the same carer for each visit which is really important to us.
I would highly recommend them and have already recommended them to friends.
15 January 2024
Very happy generally with the care and support I am given on a daily basis.
In comparison with the company that originally addressed my care needs, I have nothing but praise for Home Instead- Their quality of care far exceeds my previous experience.