Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Unique Options + Ltd

stars
stars 18 March 2024
The care they provide was good, I think they lack communication/understanding, not listen to clients, but they are reasonable on timekeeping. The management/ staff are fair in some areas but need more understanding of people's needs and mental health.
Review from Nicola H (Mother of Client/Service User)
stars
stars 07 December 2021
Unique Options were recommended to us after a very bad experience with a different care provider and I have to say the difference in the quality of care, from the outset, was like night and day. They followed the agreed care plan and provided Mum with excellent care, keeping her safe and treating
her with respect and dignity, whilst still allowing her to retain her independence. They kept us fully informed of any concerns and went out of their way to provide the best level of care. When Mum was found on the ground outside, they stayed with her for 5 hours waiting for an ambulance to arrive and updated us constantly. They made a point of learning Mum's interests so that they could engage in meaningful conversations with her. I wouldn’t hesitate to recommend the team at Unique Options for providing professional care in a way that felt more personal and caring.
Review from Kerry H (Daughter-in-law of Client/Service User)