Submit a Review for Candour Care Group
Candour Care Group, 26 Crow Lane East, Oak 3, Centrix House, Newton-le-Willows, WA12 9UY
View Full Details of Candour Care GroupLatest Reviews for Candour Care Group
22 September 2025
Candour have been supporting my son, a young adult with autism, for several years now. He has been supported incredibly well, through both the good times and not so good times, in his quest to develop daily living and independence skills. The staff are incredible. He has a regular / lead person who works with him most weeks, with new staff occasionally being introduced to him to expand the team who work with him. He has now reached the point where he is positive about this, as he trusts the managers to match the staff well to his needs. This is a young man who is naturally highly resistant to change, and generally mistrusting of people; it is testament to the consistently excellent work by Candour Care, the outstanding staff working within the organisation, and the communication between them, that this works so well.
21 August 2025
We recently changed carer providers to Candour after we had used their service for the overnight sit in service for my dad who has MND. We are ever so grateful for each and every carer that comes to look after my dad, they are so caring and look after his complex needs, nothing is too much trouble and level of care they provide is such a help to my mum who has to be with him 24/7 as he is unable to communicate and with the help of Candour staff my mum gets some respite knowing he is in safe hands. The staff are a credit to Candour.
11 August 2025
The carers i have been sent from Candour are so kind and friendly. They are such a breath of fresh air when they come with their smiles and warm greeting. It makes me forget how I am feeling. Some days I wake up in pain and feeling sorry for myself, but when they come I forget to feel sorry for myself because they have me laughing. Yes I'm still in pain but happier. Couldnt have been sent better carers.
07 July 2025
Thank you to Candour Care for stepping in and helping out with a quick short term package, making it possible for me to take a mini brake with my daughter. As a full time carer for my husband little things like this have never felt possible for the last 10 years, until it was suggested to me about getting a career in for the few days away. It was made so easy, we made 1 phone call, i gave a brief outline what i required from there a carer came out at a time that was convenient us, when she left i felt at ease and confident my husband would be in good hands. On my return, my husband had nothing but praise for the girls that came in through the day, it was planned so that the same 2 people came to see him for the 5 days i as away. He never felt uncomfortable around them or a chore for them, they were always cheery and pleasant, always had time for a chat. I can't thank all the staff at Candour Care for a wonderful service provided, not only to my husband, but also to myself.
15 April 2025
We can't thank Candour enough, when looking for a quick/short term care package for my mum, in-between hospital & assisted living. They not only stepped in & provided the care needed, but were flexible in meeting any tweeks that needed to be made at short notice. We would like to thank the whole team, especially the lady in management, two other ladies and also the other members of staff who looked after her and being very patient & understanding.
09 April 2025
Candour Care have been amazing , really have been a big help for me, after suddenly becoming a carer for my mum following emergency surgery and an extensive hospital stay. I wasn't sure where to turn especially as we had a holday planned and I was in two minds to cancel. After meeting with Business Support Officer and getting reasurances that my Mum will be well cared for whilst I went away. Every staff member was helpful, considerate, supportive and professional, and they made my mums day. Even going forward i feel I can turn to her & her team in the furture whatever else happens. I was able to relax and enjoy my break easily whilst my mum was being looked after at home, they've even gone the extra mile in supporting me since my return, just knowing they really care not just about my Mum but also me & my husband.
10 March 2025
Very happy with the care my Aunt is receiving. Big peace of mind knowing she is being well looked after. Have met several of the carers on my visits and they have all been lovely. She's in good hands with Candour Care.
04 March 2025
Candour Care have been absolute life savers for me, and have meant that I'm able to continue living independently in my home, even with my ongoing health issues. Every staff member I've met has been helpful, considerate, supportive and professional, and they are always a bright part of my day, whatever else has happened. I've been able to easily tailor my visits around my own hospital visits or whilst my mum was very ill, and they've always gone the extra mile in supporting me and being flexible when I've needed it. I know I can always speak to someone for advice or with any questions, and someone will find a solution to any problems that come up. I've had a complicated couple of years and I would not have got here without the exemplary support from Candour Care Group.
04 March 2025
The review date really is for the last year. Cannot praise the team at Candour Care Group enough. They are extremely considerate, caring, respectful and professional. I feel confident and comfortable that mums needs will be met no matter which member of the team is with her.
13 February 2025
Excellent care, trustworthy, caring. The care staff are wonderful and management are always there to help. I have been with Candour Care Group over 12 months and I wouldn't go anywhere else. Wonderful, wonderful.
10 February 2025
I can not speak highly enough of the care and attention that has been given to mum since an unsafe discharge from hospital following five weeks as an inpatient. The head office team at Candour Care Group pulled out all the stops in ramping up mums existing care package at very short notice, providing an amazing service to enable me to maintain my job whilst mum received exemplary care. The individual carers have all been excellent they way they communicate with mum and anticipate her needs is amazing. Without their care, I dread to think what we would have been faced with. They have supported mum, and also myself, ensuring that I get the breaks I need whilst knowing mum is in safe hands.
10 February 2025
I got in touch with this company to help my mum out after her fall in December. They came out to assess her, which they did very quick and good, which I was happy with. We chatted and came out with care times and what she needed, which they did very good, and I was happy and my mum was. The level of care was very good and they took care of my mum which made the family happy. I would really recommend this company to any one who needs care and help and would definitely use them again if my mum or any of my family need it. I think they have really good workers who work for them and they are very helpful and caring and polite. One of my friends who works for the company, but cannot name her, but I would like to thank her for all the help and work she did for my mum. The review and ratings I gave the company, which was full ratings, so I would like to thank all the staff and my friend for the work and help so if any of my friends, me or help for family, I would really use this company again.
04 November 2024
Carers are very friendly and mum has got to enjoy their company.
23 October 2024
Regular meals, my legs gave in and the staff member arrived at the scene immediately. Their service is efficient.
22 August 2024
I have Candour Carers coming to support me three times a week, more if I require even at short notice. I have always received high standard care from carers who are kind, friendly and patient. Candour Carers and management go out of their way to make me feel cared for in a professional way. I would highly recommend Candour Home Care and I am very grateful for their services and for their continued support.
12 December 2023
Management are professional, organised and approachable. They listen to the needs of the clients. Carers are friendly, treat my husband with care, respect and dignity. He looks forward to their visits. The whole team are supportive. 'Lovely people, excellent.' I would highly recommend them to anyone.
11 October 2023
Our loved one has been a client of the Candour Care Group family for 3 years and more. As our loved one's sister and main carer and family, we appreciate all the care and support delivered by Candour Care and their team of care workers. From each care worker, arriving on time, completing care plan tasks very effectively and reading upon loved one's likes, dislikes, and preferences, promoting independence where possible and providing respect and dignity and championship to loved one on each visit. Our family have always encountered very polite and professional mannerisms of each care worker when visiting our loved one and our home. Each request to management or to business support officers or to senior care workers is dealt with, as a person-centred approach. With Candour Care providing care to our loved on, this allows for carer's relief and allows us to live as an integrated family. Which is our loved one's wishes and ours. Thank you for all our loved one's continued support for our family life.
14 May 2023
I have been a client since mid-March, I am very happy with Candour Care Group. The carers are wonderful and everyone goes above and beyond for me, I am very thankful for their help.
23 February 2023
I contacted Candour Care to help my uncle, who lives in Newton-le-Willows. The set-up of the care package was so professional and efficient; there was a full assessment completed to design the plan. The carers do really care! They are trained, friendly, efficient and very accommodating. My uncle is treated as a person. They are always contactable 24/7, and when they say they will get back to you, they do. I have no hesitations in recommending Candour Care, five-star.
07 November 2022
100% reliable, caring, well-trained staff. I cannot thank them enough for what they did for my auntie. The management went 'above and beyond' to ensure the right package was put into place when needed. An outstanding care provider!
Latest Reviews for Candour Care Group
22 September 2025
Candour have been supporting my son, a young adult with autism, for several years now. He has been supported incredibly well, through both the good times and not so good times, in his quest to develop daily living and independence skills. The staff are incredible. He has a regular / lead person who works with him most weeks, with new staff occasionally being introduced to him to expand the team who work with him. He has now reached the point where he is positive about this, as he trusts the managers to match the staff well to his needs. This is a young man who is naturally highly resistant to change, and generally mistrusting of people; it is testament to the consistently excellent work by Candour Care, the outstanding staff working within the organisation, and the communication between them, that this works so well.
21 August 2025
We recently changed carer providers to Candour after we had used their service for the overnight sit in service for my dad who has MND. We are ever so grateful for each and every carer that comes to look after my dad, they are so caring and look after his complex needs, nothing is too much trouble and level of care they provide is such a help to my mum who has to be with him 24/7 as he is unable to communicate and with the help of Candour staff my mum gets some respite knowing he is in safe hands. The staff are a credit to Candour.
11 August 2025
The carers i have been sent from Candour are so kind and friendly. They are such a breath of fresh air when they come with their smiles and warm greeting. It makes me forget how I am feeling. Some days I wake up in pain and feeling sorry for myself, but when they come I forget to feel sorry for myself because they have me laughing. Yes I'm still in pain but happier. Couldnt have been sent better carers.
07 July 2025
Thank you to Candour Care for stepping in and helping out with a quick short term package, making it possible for me to take a mini brake with my daughter. As a full time carer for my husband little things like this have never felt possible for the last 10 years, until it was suggested to me about getting a career in for the few days away. It was made so easy, we made 1 phone call, i gave a brief outline what i required from there a carer came out at a time that was convenient us, when she left i felt at ease and confident my husband would be in good hands. On my return, my husband had nothing but praise for the girls that came in through the day, it was planned so that the same 2 people came to see him for the 5 days i as away. He never felt uncomfortable around them or a chore for them, they were always cheery and pleasant, always had time for a chat. I can't thank all the staff at Candour Care for a wonderful service provided, not only to my husband, but also to myself.
15 April 2025
We can't thank Candour enough, when looking for a quick/short term care package for my mum, in-between hospital & assisted living. They not only stepped in & provided the care needed, but were flexible in meeting any tweeks that needed to be made at short notice. We would like to thank the whole team, especially the lady in management, two other ladies and also the other members of staff who looked after her and being very patient & understanding.
09 April 2025
Candour Care have been amazing , really have been a big help for me, after suddenly becoming a carer for my mum following emergency surgery and an extensive hospital stay. I wasn't sure where to turn especially as we had a holday planned and I was in two minds to cancel. After meeting with Business Support Officer and getting reasurances that my Mum will be well cared for whilst I went away. Every staff member was helpful, considerate, supportive and professional, and they made my mums day. Even going forward i feel I can turn to her & her team in the furture whatever else happens. I was able to relax and enjoy my break easily whilst my mum was being looked after at home, they've even gone the extra mile in supporting me since my return, just knowing they really care not just about my Mum but also me & my husband.
10 March 2025
Very happy with the care my Aunt is receiving. Big peace of mind knowing she is being well looked after. Have met several of the carers on my visits and they have all been lovely. She's in good hands with Candour Care.
04 March 2025
Candour Care have been absolute life savers for me, and have meant that I'm able to continue living independently in my home, even with my ongoing health issues. Every staff member I've met has been helpful, considerate, supportive and professional, and they are always a bright part of my day, whatever else has happened. I've been able to easily tailor my visits around my own hospital visits or whilst my mum was very ill, and they've always gone the extra mile in supporting me and being flexible when I've needed it. I know I can always speak to someone for advice or with any questions, and someone will find a solution to any problems that come up. I've had a complicated couple of years and I would not have got here without the exemplary support from Candour Care Group.
04 March 2025
The review date really is for the last year. Cannot praise the team at Candour Care Group enough. They are extremely considerate, caring, respectful and professional. I feel confident and comfortable that mums needs will be met no matter which member of the team is with her.
13 February 2025
Excellent care, trustworthy, caring. The care staff are wonderful and management are always there to help. I have been with Candour Care Group over 12 months and I wouldn't go anywhere else. Wonderful, wonderful.
10 February 2025
I can not speak highly enough of the care and attention that has been given to mum since an unsafe discharge from hospital following five weeks as an inpatient. The head office team at Candour Care Group pulled out all the stops in ramping up mums existing care package at very short notice, providing an amazing service to enable me to maintain my job whilst mum received exemplary care. The individual carers have all been excellent they way they communicate with mum and anticipate her needs is amazing. Without their care, I dread to think what we would have been faced with. They have supported mum, and also myself, ensuring that I get the breaks I need whilst knowing mum is in safe hands.
10 February 2025
I got in touch with this company to help my mum out after her fall in December. They came out to assess her, which they did very quick and good, which I was happy with. We chatted and came out with care times and what she needed, which they did very good, and I was happy and my mum was. The level of care was very good and they took care of my mum which made the family happy. I would really recommend this company to any one who needs care and help and would definitely use them again if my mum or any of my family need it. I think they have really good workers who work for them and they are very helpful and caring and polite. One of my friends who works for the company, but cannot name her, but I would like to thank her for all the help and work she did for my mum. The review and ratings I gave the company, which was full ratings, so I would like to thank all the staff and my friend for the work and help so if any of my friends, me or help for family, I would really use this company again.
04 November 2024
Carers are very friendly and mum has got to enjoy their company.
23 October 2024
Regular meals, my legs gave in and the staff member arrived at the scene immediately. Their service is efficient.
22 August 2024
I have Candour Carers coming to support me three times a week, more if I require even at short notice. I have always received high standard care from carers who are kind, friendly and patient. Candour Carers and management go out of their way to make me feel cared for in a professional way. I would highly recommend Candour Home Care and I am very grateful for their services and for their continued support.
12 December 2023
Management are professional, organised and approachable. They listen to the needs of the clients. Carers are friendly, treat my husband with care, respect and dignity. He looks forward to their visits. The whole team are supportive. 'Lovely people, excellent.' I would highly recommend them to anyone.
11 October 2023
Our loved one has been a client of the Candour Care Group family for 3 years and more. As our loved one's sister and main carer and family, we appreciate all the care and support delivered by Candour Care and their team of care workers. From each care worker, arriving on time, completing care plan tasks very effectively and reading upon loved one's likes, dislikes, and preferences, promoting independence where possible and providing respect and dignity and championship to loved one on each visit. Our family have always encountered very polite and professional mannerisms of each care worker when visiting our loved one and our home. Each request to management or to business support officers or to senior care workers is dealt with, as a person-centred approach. With Candour Care providing care to our loved on, this allows for carer's relief and allows us to live as an integrated family. Which is our loved one's wishes and ours. Thank you for all our loved one's continued support for our family life.
14 May 2023
I have been a client since mid-March, I am very happy with Candour Care Group. The carers are wonderful and everyone goes above and beyond for me, I am very thankful for their help.
23 February 2023
I contacted Candour Care to help my uncle, who lives in Newton-le-Willows. The set-up of the care package was so professional and efficient; there was a full assessment completed to design the plan. The carers do really care! They are trained, friendly, efficient and very accommodating. My uncle is treated as a person. They are always contactable 24/7, and when they say they will get back to you, they do. I have no hesitations in recommending Candour Care, five-star.
07 November 2022
100% reliable, caring, well-trained staff. I cannot thank them enough for what they did for my auntie. The management went 'above and beyond' to ensure the right package was put into place when needed. An outstanding care provider!