Candour Care Group

I would have no hesitation in recommending this care agency and team of staff.

Nothing is too much trouble, I'd be lost without them.

She is full of praise for her carers and as a family we can only thank you for alleviating the stress this was causing within the family. We have been her carers for approximately 18 years and were beginning to suffer ourselves from the strain that this can cause. We feel that when we visit now we can enjoy our time more with her without the pressures and expectations of being her full time carers.

We as a family have had piece of mind that dads needs have been met and his best interests at heart. I can not speak more highly about the team other than to say thank you for all your care from me and my family.

Candour have been supporting my son, a young adult with autism, for several years now. He has been supported incredibly well, through both the good times and not so good times, in his quest to develop daily living and independence skills. The staff are incredible. He has a regular / lead person who works with him most weeks, with new staff occasionally being introduced to him to expand the team who work with him. He has now reached the point where he is positive about this, as he trusts the managers to match the staff well to his needs. This is a young man who is naturally highly resistant to change, and generally mistrusting of people; it is testament to the consistently excellent work by Candour Care, the outstanding staff working within the organisation, and the communication between them, that this works so well.

We recently changed carer providers to Candour after we had used their service for the overnight sit in service for my dad who has MND. We are ever so grateful for each and every carer that comes to look after my dad, they are so caring and look after his complex needs, nothing is too much trouble and level of care they provide is such a help to my mum who has to be with him 24/7 as he is unable to communicate and with the help of Candour staff my mum gets some respite knowing he is in safe hands. The staff are a credit to Candour.

The carers i have been sent from Candour are so kind and friendly. They are such a breath of fresh air when they come with their smiles and warm greeting. It makes me forget how I am feeling. Some days I wake up in pain and feeling sorry for myself, but when they come I forget to feel sorry for myself because they have me laughing. Yes I'm still in pain but happier. Couldnt have been sent better carers.

I can't thank all the staff at Candour Care for a wonderful service provided, not only to my husband, but also to myself.

We can't thank Candour enough, when looking for a quick/short term care package for my mum, in-between hospital & assisted living. They not only stepped in & provided the care needed, but were flexible in meeting any tweeks that needed to be made at short notice. We would like to thank the whole team, especially the lady in management, two other ladies and also the other members of staff who looked after her and being very patient & understanding.

Candour Care have been amazing , really have been a big help for me, after suddenly becoming a carer for my mum following emergency surgery and an extensive hospital stay. I wasn't sure where to turn especially as we had a holday planned and I was in two minds to cancel. After meeting with Business Support Officer and getting reasurances that my Mum will be well cared for whilst I went away. Every staff member was helpful, considerate, supportive and professional, and they made my mums day. Even going forward i feel I can turn to her & her team in the furture whatever else happens. I was able to relax and enjoy my break easily whilst my mum was being looked after at home, they've even gone the extra mile in supporting me since my return, just knowing they really care not just about my Mum but also me & my husband.

Very happy with the care my Aunt is receiving. Big peace of mind knowing she is being well looked after. Have met several of the carers on my visits and they have all been lovely. She's in good hands with Candour Care.

Candour Care have been absolute life savers for me, and have meant that I'm able to continue living independently in my home, even with my ongoing health issues. Every staff member I've met has been helpful, considerate, supportive and professional, and they are always a bright part of my day, whatever else has happened. I've been able to easily tailor my visits around my own hospital visits or whilst my mum was very ill, and they've always gone the extra mile in supporting me and being flexible when I've needed it. I know I can always speak to someone for advice or with any questions, and someone will find a solution to any problems that come up. I've had a complicated couple of years and I would not have got here without the exemplary support from Candour Care Group.

I feel confident and comfortable that mums needs will be met no matter which member of the team is with her.

Excellent care, trustworthy, caring. The care staff are wonderful and management are always there to help. I have been with Candour Care Group over 12 months and I wouldn't go anywhere else. Wonderful, wonderful.

I can not speak highly enough of the care and attention that has been given to mum since an unsafe discharge from hospital following five weeks as an inpatient. The head office team at Candour Care Group pulled out all the stops in ramping up mums existing care package at very short notice, providing an amazing service to enable me to maintain my job whilst mum received exemplary care. The individual carers have all been excellent they way they communicate with mum and anticipate her needs is amazing. Without their care, I dread to think what we would have been faced with. They have supported mum, and also myself, ensuring that I get the breaks I need whilst knowing mum is in safe hands.

I got in touch with this company to help my mum out after her fall in December. They came out to assess her, which they did very quick and good, which I was happy with. We chatted and came out with care times and what she needed, which they did very good, and I was happy and my mum was. The level of care was very good and they took care of my mum which made the family happy. I would really recommend this company to any one who needs care and help and would definitely use them again if my mum or any of my family need it. I think they have really good workers who work for them and they are very helpful and caring and polite. One of my friends who works for the company, but cannot name her, but I would like to thank her for all the help and work she did for my mum. The review and ratings I gave the company, which was full ratings, so I would like to thank all the staff and my friend for the work and help so if any of my friends, me or help for family, I would really use this company again.

Carers are very friendly and mum has got to enjoy their company.

Regular meals, my legs gave in and the staff member arrived at the scene immediately. Their service is efficient.

I would highly recommend Candour Home Care and I am very grateful for their services and for their continued support.

Management are professional, organised and approachable. They listen to the needs of the clients. Carers are friendly, treat my husband with care, respect and dignity. He looks forward to their visits. The whole team are supportive. 'Lovely people, excellent.' I would highly recommend them to anyone.