Candour Care Group

Newton-le-Willows WA12 9UY
Review Us
10 24 Reviews
  • Candour Care Group, Newton-le-Willows
Candour Care Group offers care services for people that wish to remain in the comfort of their own homes.

Whether looking for elderly care, dementia, mental health or learning disabilities, services are designed and delivered to promote the independence and quality of life of every person they care for.

They are a team of friendly care professionals who are committed to delivering high quality care services. They place an emphasis on honesty and trust with clients. They understand that being welcomed into your home is a privilege. They also recognise the importance of being there when they say they will, and they always aim to deliver care that you can rely on.

Care is person-centred, meaning that services are designed around your specific needs and requirements, as well as any preferences you or your loved ones might have. This is decided through an initial assessment, where a member of their team will visit your home to discuss your care requirements and work with you to determine what you want to achieve through the services (Don't worry, they are not sales people, they're social care professionals).

They understand that your needs may change over time so all plans are fully flexible, with you in control of your care services at all times.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.14 – £35
  • Weekly Live-in Care Fees: £4200 – £4895

Prices are variable dependant on level of requirement.


Enquire to hear more about our packages of care.

These prices are only a guideline, please contact Candour Care Group to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Candour Care Group Ltd

Person in charge

  • Paul Serrio (Managing Director)
10

Candour Care Group has a Review Score of 10 (9.960) out of 10, based on 17 reviews in the last 2 years.
Over all time Candour Care Group has 24 reviews.

Overall Experience
  • 23
  • 1
  • 0
  • 0
  • 0
Date Published
  • 24
  • 6
  • 14
  • 17
  • 7
Reviewer Connection to Candour Care Group
  • 7
  • 4
  • 4
  • 4
  • 3
  • 1
  • 1
Total of 24, showing 21-24
Review from Barbara M (Wife of Client) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent communication with management and staff. Very friendly. Treated with respect by everyone I came into contact with or spoke with. Thank you for all your support now and in the future.
Reply from Paul Serrio, Managing Director at Candour Care Group

Thank you so much for this five-star review. It's been a pleasure working with you and your family and to know that you have been so happy with the service means the world to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzanne L (Niece of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Candour Care Group provide the highest standard of care possible. The carers actually care (unlike many other care companies) and want to enhance and make a difference to the lives of the clients in their care.
I speak from experience relating to two relatives, both with very different care needs
but both needs met with care and compassion.
No matter what new care need is thrown our/their way, the company go above and beyond to do what they can to meet this need from providing 24-hours emergency care with no notice, additional training for staff to provide enteral nutritional feeding or being involved in emergency care planning MDT meetings.
When my relative has been in hospital for a prolonged period, they genuinely worried for their client but still provided exceptional care and experience for her daughter with learning disabilities.
This company is the only one I have ever recommended to others. Thank you to the managers and the team responsible for my relatives' care.
Reply from Paul Serrio, MD at Candour Care Group

Thank you Suzanne,
We have worked with you guys for some time now and we totally understand how much you have all been through. We are honoured to support and care for your family members and are truly grateful for this incredible feedback.
Thank you,
Team Candour.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen P (Wife of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t thank Candour Care Group enough. Carers have been coming since December. I can honestly say I have been really happy with every single carer who has cared for my husband.
Not only am I confident when I leave my husband in their care (giving me time out, to recharge my batteries) I also know
he is happy whilst they are here. He loves chatting to new people and having different conversations.
Would highly recommend you use these lovely, reliable people and business.
Reply from Paul Serrio, MD at Candour Care Group

Hi Karen,
Just wanted to thank you for this amazing review, it really does mean the world to us when a client goes out of their way to leave us incredible feedback. We are blown away, thank you.
Team Candour.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pamela D (Client) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, lovely support workers, nothing too much trouble. Always on time, helpful and cheery. I wish I had found this company sooner. Definitely makes both our lives a lot easier and happier.
Reply from Paul Serrio, Managing Director at Candour Care Group

Hi Pamela,
Thank you so much for this amazing review, it means the world to us.
From all of us here at Candour, thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Candour Care Group is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Candour Care Group is calculated as follows: ( (95 Excellents x 5) + (4 Goods x 4) ) ÷ 99 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candour Care Group is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (3)

Loading...

Meet the Team (3)

Paul & Ashley

Paul & Ashley Serrio

Job Title: Directors Joined: 2019

Introducing Paul and Ashley Serrio, the visionary founders of Candour Care Group, who embarked on their journey with a simple yet powerful mission: to make a positive difference within their local community. With a shared ethos centred on outstanding care for service users, their loved ones, and the dedicated team, their commitment to transparency and consistency is truly infectious, radiating throughout the entire organization.


Together, Paul and Ashley bring a wealth of knowledge and expertise in training, health, and social care. Their approachable and welcoming demeanour ensures that everyone feels valued and supported, regardless of their titles. They are always ready to lend their time and talent, fostering a culture of collaboration and compassion within Candour.


Through their leadership, Paul and Ashley not only set high standards for care but also inspire their team to strive for excellence, making a lasting impact on the lives of those they serve. Their dedication is the cornerstone of Candour Care Group, creating a nurturing environment that benefits everyone involved.

Deb

Deb Turner

Job Title: Business Support Officer Joined: 2024

Meet Deb, a dedicated health and social care expert with multiple years of experience in the care sector. With a passion for improving the lives of others, Deb has honed her skills in providing compassionate support and tailored care solutions to those in need. Her deep understanding of the challenges faced by individuals and families allows her to make a meaningful impact in their lives.


Outside of her professional endeavours, Deb is a proud dog lover and cherishes her time with her beloved companion, Deangelo. She thrives on meeting new people, fostering connections, and sharing her knowledge to empower those around her. Whether it’s through her work or her personal interactions, Deb’s commitment to care and support shines through, making her a trusted ally in the health and social care community.


Want to talk to Deb

Kim

Kim Knowles

Job Title: Field Supervisor Joined: 2023

Meet Kim, a dynamic and skilled professional who has been an integral part of the Candour team since February 2023. Starting her journey as a Healthcare Assistant (HCA), Kim quickly demonstrated her exceptional caregiving abilities, earning her promotion to Field Supervisor in no time.


In her role, Kim is dedicated to ensuring that staff are compliant and well-supported while working in the field, fostering an environment of excellence and care. Her commitment to high standards is further exemplified by her position as the resident moving and handling trainer, where she shares her expertise to enhance the safety and effectiveness of care delivery.


With her passion for supporting both her team and the individuals they care for, Kim is a shining example of leadership and compassion in the social care sector. Her contributions not only elevate the quality of service at Candour but also inspire those around her to strive for greatness.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candour Care Group to verify any information. View our terms and conditions. Candour Care Group has an Enhanced Service - more info.