Candour Care Group

Introducing Paul and Ashley Serrio, the visionary founders of Candour Care Group, who embarked on their journey with a simple yet powerful mission: to make a positive difference within their local community. With a shared ethos centred on outstanding care for service users, their loved ones, and the dedicated team, their commitment to transparency and consistency is truly infectious, radiating throughout the entire organization.

Together, Paul and Ashley bring a wealth of knowledge and expertise in training, health, and social care. Their approachable and welcoming demeanour ensures that everyone feels valued and supported, regardless of their titles. They are always ready to lend their time and talent, fostering a culture of collaboration and compassion within Candour.

Through their leadership, Paul and Ashley not only set high standards for care but also inspire their team to strive for excellence, making a lasting impact on the lives of those they serve. Their dedication is the cornerstone of Candour Care Group, creating a nurturing environment that benefits everyone involved.

Meet Kim, a dynamic and skilled professional who has been an integral part of the Candour team since February 2023. Starting her journey as a Healthcare Assistant (HCA), Kim quickly demonstrated her exceptional caregiving abilities, earning her promotion to Field Supervisor in no time.

In her role, Kim is dedicated to ensuring that staff are compliant and well-supported while working in the field, fostering an environment of excellence and care. Her commitment to high standards is further exemplified by her position as the resident moving and handling trainer, where she shares her expertise to enhance the safety and effectiveness of care delivery.

With her passion for supporting both her team and the individuals they care for, Kim is a shining example of leadership and compassion in the social care sector. Her contributions not only elevate the quality of service at Candour but also inspire those around her to strive for greatness.

Meet Deb, a dedicated health and social care expert with multiple years of experience in the care sector. With a passion for improving the lives of others, Deb has honed her skills in providing compassionate support and tailored care solutions to those in need. Her deep understanding of the challenges faced by individuals and families allows her to make a meaningful impact in their lives.

Outside of her professional endeavours, Deb is a proud dog lover and cherishes her time with her beloved companion, Deangelo. She thrives on meeting new people, fostering connections, and sharing her knowledge to empower those around her. Whether it’s through her work or her personal interactions, Deb’s commitment to care and support shines through, making her a trusted ally in the health and social care community.

Want to talk to Deb

Sue is an integral part of the Candour Care Group, serving as our dedicated Business Support Officer. With her extensive background and expertise, she plays a vital role in staff management, ensuring that our team is well-supported and equipped to provide the highest quality of care. Sue’s approach fosters a positive work environment where staff can thrive, leading to improved patient outcomes.

In addition to her responsibilities in staff management, Sue is actively involved in care planning and risk management, working diligently to develop comprehensive care strategies tailored to the needs of our clients. Her keen attention to compliance ensures that all practices meet the necessary standards and regulations, further enhancing the safety and effectiveness of our services. Sue’s commitment to excellence and her proactive nature make her an invaluable asset to our team and the communities we serve.

Gemma shines as our Field Supervisor at Candour Care Group, where she combines her expertise with a passion for enhancing the quality of care we provide. In her role, Gemma is responsible for overseeing the daily operations of our field staff, ensuring that they deliver compassionate and effective service to our clients. Her leadership fosters a supportive environment, empowering team members to perform at their best while adhering to our organisational standards.

With a hands-on approach, Gemma actively engages with both staff and clients, assessing needs while implementing best practices in care delivery. Her keen observational skills allow her to identify areas for improvement and quickly address challenges that may arise in the field. Gemma's dedication to training and mentoring her team contributes to their professional growth, ensuring that our clients receive consistent, high-quality care tailored to their individual requirements. Her unwavering commitment makes her an essential figure in our mission to provide exceptional service at Candour Care Group.