Submit a Review for Home Instead (Lancaster & Morecambe)
3-4-2 Storey House, White Cross Estate, Lancaster, LA1 4XQ
View Full Details of Home Instead (Lancaster & Morecambe)Latest Reviews for Home Instead (Lancaster & Morecambe)
12 March 2025
Home Instead helped care for my mother after a serious accident that left her depressed and a shadow of her former self. The team of lovely ladies helped her to regain her confidence and cheeky personality; she always looked forward to their visits. We couldn't have managed without them in what was an extremely difficult year. Their ability to step in and help at short notice was invaluable. Sadly, mum is no longer with us but thanks to their help, our lasting memories of her are ones filled with laughter.
06 September 2024
For the past nearly 3 months Home Instead have been supporting my mum twice daily as she has not been coping on her own since my dad was moved to a home with dementia. What can I say their initial response to the request for assistance was immediate, effective and efficient- hats off to the team. Their care and patience in very difficult circumstances have been outstanding and I couldn't ask for more. A huge thank you to the whole team you truly are amazing.
20 June 2024
For over two years we have used Home Instead to give me respite due to my wife's dementia. The carers were all most considerate when dealing with my wife. As the dementia worsened my wife began to see some of the females (especially the youngest ones) as a threat and became abusive to one of them. On contacting Home Instead to discuss this they immediately sent males only. This worked well. I, as her husband and main carer was very impressed by the kindness and professionalism shown by all staff.
31 May 2024
Over the past five months, my dad's dementia has accelerated quickly and Home Instead have provided exceptional, responsive care at each stage, supporting my dad to live safely at home prior to admission to a care home. The communication with the manager has been excellent throughout and the ability to adapt to the changes in my dad's behaviour (eg arranging a sleep-in carer at short notice) has been a lifesaver. The carers have been extremely professional and caring towards my dad even when his behaviour has deteriorated and I couldn't recommend Home Instead highly enough for providing an outstanding service.
15 May 2024
Home Instead have been providing care for my mum for four months now. They visit three times a day to help with personal care, meals and household tasks. All of the carers matched to Mum are lovely and always go above and beyond to make sure she is happy. I like that Mum has a small team around her and it's the same carriers who visit each week, I feel this makes such a big difference in the quality of care delivered. I would fully recommend a care package from Home Instead.
09 February 2024
Really impressed with the professional service from Home Instead. My dad has been struggling over the past couple of months with his morning routine like making his bed and setting a healthy breakfast. I made contact and Home Instead arranged to come and see us to discuss some care for my dad in the mornings. We were both put at ease with their approach of providing a regular carer who Dad would get to know and build a relationship with. We started a couple of months ago and have noticed a big change in Dad. Great service so far. Thank you.
25 January 2024
I highly recommend Home Instead for your home support/care. I have been a client for the past six months. I feel fully supported in and around my home. The caregivers are wonderful. I am now getting to my appointments and living a more full life. I am doing more than I thought I ever would. My confidence has soared. The Management team are fantastic. They are always on hand to answer my questions. They have always been accommodating and flexible with my requirements. You get quality care and support with Home Instead (Lancaster and Morecambe) 5*
09 January 2024
I just wanted to say what a fantastic job Home Instead has done looking after my mum. The carers came 4 times a day to support with personal care, home help and meals. Mum really likes having the time to chat with them and share a cup of tea! I visit and can enjoy each other's company much more. Thank you to everyone at Home Instead.
20 July 2023
Absolutely over the moon with Home Instead Lancaster and Morecambe. Arranging the care we needed was seamless, office staff were amazing and very understanding of our needs. On a daily basis the care givers are punctual and go about the visits in a very friendly and professional manner. I just wish we had found Home Instead sooner. Thank you for everything you do.
10 July 2023
Home Instead (Lancaster & Morecambe) visited my dad for around 10 months. The only provider, of the ones I contacted, that wanted to meet him and understand his needs before we committed to a contract. Their team are mature, thoughtful and kind. They attended to his social and intelectual needs, not just personal care and cooking. Happy to have a chat and laugh, they took an interest in his life experience. He appreciated the time they spent with him and was also able to keep his dog for longer. The management and scheduling team were flexible and responsive to last minute and changing requirements. If he did not see eye to eye with a carer they amended the schedule. Not the cheapest option, but an hour was a full hour rather than 45 minutes of care and 15 minutes of travel time.
13 May 2023
My mum has a visit in the morning to help with getting ready and to prepare breakfast. The carers are all fantastic and nothing is too much trouble. I wouldn't hesitate to recommend Home Instead, a huge weight has been lifted off my shoulders. Thank you.
22 March 2023
I live at a distance from my mum so when she became unable to look after herself, tough decisions needed to be made, Mum really wanted to stay at home with her little cat. So, I chose Home Instead. It is very hard to put into words what the Home Instead team now mean to both me and my mum. The staff at Home Instead have been caring for Mum in her home since 2022 they have since proven themselves to be completely invaluable. Not only do they show genuine love and care towards Mum in everything they do but they have also gone above and beyond for me. They know I am not just down the road, so they have stepped up as my carers and my advocates. They have organised and co-operated with hospital, tradesmen and GP visits. They have reacted promptly to needs, even dry-cleaning duvets and fetching essential equipment such as mattress covers. They call me with everything I need to know, and their warm and friendly approach makes even tough news easier.
02 March 2023
I contacted Home Instead in August to provide care for my mother who needs support to shower in the morning. They explained would match a small team of their carers to my mother who would come on the same schedule on a weekly basis. All the regular staff who came are great and always willing to do any extra bits Mum needs. Most importantly Mum enjoys their company and looks forward to them visiting. if there are any changes that need to be made due to sickness or holidays the office always gets in touch in advance. Great service would recommend.
30 January 2023
I commissioned Home Instead (Lancaster & Morecambe) services to provide care for my Dad who needs help getting up and ready in the morning as well as support with general housework and medication. Excellent service was received right from the initial consultation. The professional approach put Dad at ease with the situation as he was initially very resistant. The staff always turn up at the scheduled time and Dad has got to build up a bond with everybody that visits which is great to see.
15 December 2022
We wanted to say how well our mother was supported by the Home Instead team. The carers were kind, patient and totally professional with my mother and particularly in her last few days of life. They treated her with dignity at all times and were gentle and comforting. They were knowledgeable about giving care and were efficient as well as caring. They supported the whole family during this very difficult time and made this challenging period much more bearable. I would recommend them to any family needing care for their loved ones.
29 November 2022
Having worked in the care sector myself, I was initially impressed with the professionalism of my mother's first visit, compiled with a very caring attitude. All Mum's carers are just that. They never rush her and are so tuned in to her needs. She likes them all and looks forward to seeing them. Having dealt with other care firms personally, I would rate Home Instead by far the best for our needs.
14 June 2022
All the staff are very helpful, kind and understanding of Mum's needs, nothing is too much trouble for them. They arrive when they state on the rota so Dad knows who is coming and what time which is helpful for both Mum and Dad.
03 May 2022
Absolutely first class service. All the staff are friendly, caring and extremely professional. The company were superb at adapting to our constantly changing needs. Nothing is too much trouble. They get my highest recommendation.
27 April 2022
Professional service from all staff dealt with. Particularly like the app which provides an update when visit has been undertaken. Staff who have attended have always been very accommodating and friendly. Management team respond to queries in a timely and professional manner.
13 April 2022
Excellent service from the start. Dad was sceptical about needing support at the end of his respite care but was willing to give it a go on the understanding that it could be flexed down (or up as required). Having experienced crisis care at one point, he was adamant that any care should be at a time that worked for him and not random times of the day. At 87 he was still mentally sharp but physically weakening and just needed a little help in the morning and evenings. Home Instead provided a regular set of carers at fixed times of the day who helped him with basic domestic tasks but most importantly spoke to him. Our conversation went from his list of medical complaints (many, some serious) to him recounting his conversations with his carers. He benefitted from the interaction and having meaningful conversations with people who really did care about him. It made a positive difference to the last months of his life. I definitely recommend.
Latest Reviews for Home Instead (Lancaster & Morecambe)
12 March 2025
Home Instead helped care for my mother after a serious accident that left her depressed and a shadow of her former self. The team of lovely ladies helped her to regain her confidence and cheeky personality; she always looked forward to their visits. We couldn't have managed without them in what was an extremely difficult year. Their ability to step in and help at short notice was invaluable. Sadly, mum is no longer with us but thanks to their help, our lasting memories of her are ones filled with laughter.
06 September 2024
For the past nearly 3 months Home Instead have been supporting my mum twice daily as she has not been coping on her own since my dad was moved to a home with dementia. What can I say their initial response to the request for assistance was immediate, effective and efficient- hats off to the team. Their care and patience in very difficult circumstances have been outstanding and I couldn't ask for more. A huge thank you to the whole team you truly are amazing.
20 June 2024
For over two years we have used Home Instead to give me respite due to my wife's dementia. The carers were all most considerate when dealing with my wife. As the dementia worsened my wife began to see some of the females (especially the youngest ones) as a threat and became abusive to one of them. On contacting Home Instead to discuss this they immediately sent males only. This worked well. I, as her husband and main carer was very impressed by the kindness and professionalism shown by all staff.
31 May 2024
Over the past five months, my dad's dementia has accelerated quickly and Home Instead have provided exceptional, responsive care at each stage, supporting my dad to live safely at home prior to admission to a care home. The communication with the manager has been excellent throughout and the ability to adapt to the changes in my dad's behaviour (eg arranging a sleep-in carer at short notice) has been a lifesaver. The carers have been extremely professional and caring towards my dad even when his behaviour has deteriorated and I couldn't recommend Home Instead highly enough for providing an outstanding service.
15 May 2024
Home Instead have been providing care for my mum for four months now. They visit three times a day to help with personal care, meals and household tasks. All of the carers matched to Mum are lovely and always go above and beyond to make sure she is happy. I like that Mum has a small team around her and it's the same carriers who visit each week, I feel this makes such a big difference in the quality of care delivered. I would fully recommend a care package from Home Instead.
09 February 2024
Really impressed with the professional service from Home Instead. My dad has been struggling over the past couple of months with his morning routine like making his bed and setting a healthy breakfast. I made contact and Home Instead arranged to come and see us to discuss some care for my dad in the mornings. We were both put at ease with their approach of providing a regular carer who Dad would get to know and build a relationship with. We started a couple of months ago and have noticed a big change in Dad. Great service so far. Thank you.
25 January 2024
I highly recommend Home Instead for your home support/care. I have been a client for the past six months. I feel fully supported in and around my home. The caregivers are wonderful. I am now getting to my appointments and living a more full life. I am doing more than I thought I ever would. My confidence has soared. The Management team are fantastic. They are always on hand to answer my questions. They have always been accommodating and flexible with my requirements. You get quality care and support with Home Instead (Lancaster and Morecambe) 5*
09 January 2024
I just wanted to say what a fantastic job Home Instead has done looking after my mum. The carers came 4 times a day to support with personal care, home help and meals. Mum really likes having the time to chat with them and share a cup of tea! I visit and can enjoy each other's company much more. Thank you to everyone at Home Instead.
20 July 2023
Absolutely over the moon with Home Instead Lancaster and Morecambe. Arranging the care we needed was seamless, office staff were amazing and very understanding of our needs. On a daily basis the care givers are punctual and go about the visits in a very friendly and professional manner. I just wish we had found Home Instead sooner. Thank you for everything you do.
10 July 2023
Home Instead (Lancaster & Morecambe) visited my dad for around 10 months. The only provider, of the ones I contacted, that wanted to meet him and understand his needs before we committed to a contract. Their team are mature, thoughtful and kind. They attended to his social and intelectual needs, not just personal care and cooking. Happy to have a chat and laugh, they took an interest in his life experience. He appreciated the time they spent with him and was also able to keep his dog for longer. The management and scheduling team were flexible and responsive to last minute and changing requirements. If he did not see eye to eye with a carer they amended the schedule. Not the cheapest option, but an hour was a full hour rather than 45 minutes of care and 15 minutes of travel time.
13 May 2023
My mum has a visit in the morning to help with getting ready and to prepare breakfast. The carers are all fantastic and nothing is too much trouble. I wouldn't hesitate to recommend Home Instead, a huge weight has been lifted off my shoulders. Thank you.
22 March 2023
I live at a distance from my mum so when she became unable to look after herself, tough decisions needed to be made, Mum really wanted to stay at home with her little cat. So, I chose Home Instead. It is very hard to put into words what the Home Instead team now mean to both me and my mum. The staff at Home Instead have been caring for Mum in her home since 2022 they have since proven themselves to be completely invaluable. Not only do they show genuine love and care towards Mum in everything they do but they have also gone above and beyond for me. They know I am not just down the road, so they have stepped up as my carers and my advocates. They have organised and co-operated with hospital, tradesmen and GP visits. They have reacted promptly to needs, even dry-cleaning duvets and fetching essential equipment such as mattress covers. They call me with everything I need to know, and their warm and friendly approach makes even tough news easier.
02 March 2023
I contacted Home Instead in August to provide care for my mother who needs support to shower in the morning. They explained would match a small team of their carers to my mother who would come on the same schedule on a weekly basis. All the regular staff who came are great and always willing to do any extra bits Mum needs. Most importantly Mum enjoys their company and looks forward to them visiting. if there are any changes that need to be made due to sickness or holidays the office always gets in touch in advance. Great service would recommend.
30 January 2023
I commissioned Home Instead (Lancaster & Morecambe) services to provide care for my Dad who needs help getting up and ready in the morning as well as support with general housework and medication. Excellent service was received right from the initial consultation. The professional approach put Dad at ease with the situation as he was initially very resistant. The staff always turn up at the scheduled time and Dad has got to build up a bond with everybody that visits which is great to see.
15 December 2022
We wanted to say how well our mother was supported by the Home Instead team. The carers were kind, patient and totally professional with my mother and particularly in her last few days of life. They treated her with dignity at all times and were gentle and comforting. They were knowledgeable about giving care and were efficient as well as caring. They supported the whole family during this very difficult time and made this challenging period much more bearable. I would recommend them to any family needing care for their loved ones.
29 November 2022
Having worked in the care sector myself, I was initially impressed with the professionalism of my mother's first visit, compiled with a very caring attitude. All Mum's carers are just that. They never rush her and are so tuned in to her needs. She likes them all and looks forward to seeing them. Having dealt with other care firms personally, I would rate Home Instead by far the best for our needs.
14 June 2022
All the staff are very helpful, kind and understanding of Mum's needs, nothing is too much trouble for them. They arrive when they state on the rota so Dad knows who is coming and what time which is helpful for both Mum and Dad.
03 May 2022
Absolutely first class service. All the staff are friendly, caring and extremely professional. The company were superb at adapting to our constantly changing needs. Nothing is too much trouble. They get my highest recommendation.
27 April 2022
Professional service from all staff dealt with. Particularly like the app which provides an update when visit has been undertaken. Staff who have attended have always been very accommodating and friendly. Management team respond to queries in a timely and professional manner.
13 April 2022
Excellent service from the start. Dad was sceptical about needing support at the end of his respite care but was willing to give it a go on the understanding that it could be flexed down (or up as required). Having experienced crisis care at one point, he was adamant that any care should be at a time that worked for him and not random times of the day. At 87 he was still mentally sharp but physically weakening and just needed a little help in the morning and evenings. Home Instead provided a regular set of carers at fixed times of the day who helped him with basic domestic tasks but most importantly spoke to him. Our conversation went from his list of medical complaints (many, some serious) to him recounting his conversations with his carers. He benefitted from the interaction and having meaningful conversations with people who really did care about him. It made a positive difference to the last months of his life. I definitely recommend.