Submit a Review for Alina Homecare Colchester
Unit 40, Broomfield House, Lanswood Park Business Centre, Broomfield Road, Elmstead Market, Colchester, CO7 7FD
View Full Details of Alina Homecare ColchesterLatest Reviews for Alina Homecare Colchester
22 August 2025
A personalised compassionate and reliable service. Good communication and responsive to any queries or concerns promptly. They ensure the service meets the clients needs and staff are kind and caring. I am very pleased with the service and I am assured that when I am working or away my mother is looked after very well.
18 August 2025
Mum has been receiving home support since the beginning of this year, but following a fall at home, which lead to a stay in hospital, we have increased the amount of weekly visits. The staff are all very friendly and enable Mum to remain as independent as possible. They prompt her with regards to taking medication and give her options with regards to what she'd like at meal times. As a family member, I can see what care and support has been provided during a visit, by logging into the app used by the carer. This gives me both peace of mind and allows me to see any unusual changes in her behaviour or mood. Mum is very pleased with how helpful everyone is and enjoys the company.
15 August 2025
I cannot thank the staff at Alina enough for the exceptional care they provided for my mum. Every single member of the team treated her with kindness, patience, and genuine compassion. On many occasions, they went above and beyond, and for that, I will be forever grateful. I truly believe my mum wouldn't be here today without their dedicated support. They also supported me personally-watching the carers with my mum gave me the confidence and guidance I needed to help her myself. The amazing office staff were always there to answer my questions and offer thoughtful advice. Alina is filled with truly remarkable people, and I will always be thankful for everything they have done for both my mum and me.
05 August 2025
I could not have picked two more exemplary carers. The two who come to me complement each other's skills wonderfully. They have enhanced my life immeasurably, and I cannot praise them enough. They willingly carry out any task I ask of them.
25 July 2025
My mum was very reluctant to have any help come into the house and Alina have made this gradual journey of Mum having a carer each day very easy and smooth. Now that mum has got used to a lunch visit she is now even allowing the lovely ladies to help her with personal care allowing her to still be as independent as she can be I have met a few of the ladies and I can see Mum has really took to them and accepted these lovely ladies into the house. I feel confident living away that Mum now has some company and is safe each day. Over time as required we will increase this according to Mums needs. Thank you to the whole team who have made this very easy. We didn't know if we had made the right decision but now we can see it was the very best decision for Mum.
17 February 2025
It would not have been possible for my dad to have spent his final 8 months in the comfort of his own home without the exceptional care from all the carers from Alina Homecare who looked after him with unwavering dignity, kindness and patience. They also supported my mum with gentle compassion during a very difficult time. The manager and staff in the office were always there for us and were happy to answer any questions we had. If things got tough they would reassure and support us.
17 February 2025
My 87-year-old mother fell and broke her shoulder just over a month ago. She lives alone and is very used to her independence, but suddenly she was unable to cope physically and mentally went downhill. I knew that since I work and also look after grandchildren I could not devote as much time and energy to her care as she needed, so researched local care providers. I chose Alina because of the excellent reviews and am so glad I made the right choice - right from the initial assessment to the individual carers and the reassurance of being able to access the app and know that there would always be someone at the end of the phone if needed. Mum is now almost able to look after herself, but she has insisted on keeping on with the visits because she likes chatting with the carers so much and appreciates the reassurance they provide! I have been struck by their professionalism, sympathetic and understanding attitude and their kindness. Thank you: what a wonderful team!
15 May 2024
Alina Homecare offer an excellent service. The carers are all very caring and professional. Always on time too. If visit times are inconvenient they can always be changed. The team are always there for me as well as Dad. They look after us both. Always there as a shoulder to cry on, or a sounding board, or very good advice. Don’t know where we would be without them. Highly recommend. Worth every penny.
13 May 2024
When my 92-year-old mother came out of hospital after an operation on her hand she was determined to maintain her independence. Unfortunately, as a result of surgery, she had lost the ability to care for or look after herself and was unable to perform the very simplest of tasks without assistance. From the very first phone call, we found all the staff at Alina Homecare to be very professional, respectful and very thorough. Mum has built a rapport with each of the carers and now really looks forward to their visits. Over a very short period of time, the carers have helped to restore her confidence and very gradually she is starting to regain some of her independence back. As a family, we would not hesitate in recommending Alina's services to anyone considering bringing carers into their homes.
18 April 2024
We found the service by Alina to be efficient, professional and compassionate from the beginning. A comprehensive daycare plan was put together in under a week following the initial meeting with my sister. She was treated with the utmost respect, care and consideration from the outset. Everything that was promised was delivered on time and as per the agreed plan. A radical change in timings for the first daily visit was needed after 2 or 3 days and again, this was dealt with quickly and efficiently by personnel changes. Every one of the carers treated my sister with the kindness and understanding you would expect from your own family and were professionally organised and thorough in delivering the service. When eventually my sister needed urgent hospital treatment, two of the carers stayed with her far beyond the call of duty until we could arrange transport. This typified the ethos of the whole organisation.
19 February 2024
Both the management team and the care staff have been exemplary in caring for my father-in-law. They have been responsive to his changing needs, shown empathy and have provided excellent support. In all the communication I have had with the management team, they have been professional, provided sound advice and have gone out of their way to ensure my father-in-law's care package was amended as needs changed.
23 November 2023
The manager and her team responded to Dad's care needs, helping to coordinate the complexity of the changing day-to-day demands. They treated Dad with care and compassion and also helped to support all of the family, particularly my mother through the end-of-life process. They were able to step up care when necessary and Dad only had positive words to say about them.
05 October 2023
Alina Homecare is helping me to care for my husband who is living with dementia. Right from the start, they have exceeded my expectations. Every single member of staff who has visited us has impressed me with their compassionate approach, their efficiency and energy and their ability to find a solution in the moment. I would not hesitate to recommend this company. They are a lifesaver. They genuinely care for my husband and do whatever they can to make him feel at ease, respected, safe and happy. I feel relief when Alina arrives as I know we are in safe hands, and I feel relief knowing that they will support us on the rest of the dementia journey.
06 September 2023
Alina has provided excellent care over the past year for my father, whom they treated with great consideration and respect. Nothing was too much effort for the carers, and they still found time to comfort and console Dad when he needed it. Alina also provided information and guidance on how the care package should be adjusted to suit Dad's changing needs. They provided an outstanding package, and I would not have any hesitation in recommending them to anyone. With grateful thanks.
06 September 2023
This was my first experience with a care company, and I must say, they have been amazing. Every single staff member who cared for my mum has been exceptional; they are very warm and friendly - nothing was too much trouble. I would definitely recommend them as a company.
15 June 2023
All I can say is this company is absolutely fantastic! They provide exemplary service 100% of the time. They have been looking after my nanna over the past year and all of the staff have been caring, compassionate and trustworthy from day one. We would highly recommend their service.
15 June 2023
We were very pleased to find Alina Homecare when our dad had had several falls and we had covid and could not care for him. They came to the rescue and have cared for him ever since. We like the fact that generally, Dad has the same three or four carers so he doesn’t have to keep getting used to new ones. They treat him with great respect and if we have to change a carers time for whatever reason, I would have no hesitation to phone Alina who are always very obliging to satisfy our needs. Very grateful for the service offered. Many thanks.
24 January 2023
Alina care started with me following my discharge from hospital after several weeks in Critical Care. I found the carers were very professional, kind, caring and encouraging. Nothing was too much trouble. It was good to have the same two carers (other than due to holiday or sickness). It was great to nominate the time that you wanted and they always arrived exactly on time. Having now stopped having care due to the progress I have made, it is like missing friends calling.
09 September 2022
I chose Alina Homecare for my mother when I was in a bit of a panic and wasn't 100% sure if it was the right choice. However, the company exceeded any expectations that I had. They are not only professional, and with a wealth of knowledge that was backed up by great teamwork, but I know that they actually loved my mum and she loved them too. They cared for her right up until the end of her life and were always available to us for advice, or even just a friendly hug. I recommend them 100%.
22 July 2022
My parents had a fall in August 2021 and were suddenly in need of care at home. The manager and her colleague visited to meet my parents and gather information about them and their health, and to explain in detail about the services they were able to offer. It was a period of considerable adjustment for my parents who had been living independently. From October, my father's health was deteriorating rapidly and carers were visiting four times a day. My father wanted to stay at home and, with the help and support of the carers, this was possible. The carers' detailed reports were very helpful; in addition, the manager would follow up on any issues of concern. The level of care changed according to my father's needs and, as he approached end of life, the manager and her team were excellent; they were considerate and understanding, and provided emotional support for the whole family. We are grateful that my mother continues to have a morning visit from the carers.
Latest Reviews for Alina Homecare Colchester
22 August 2025
A personalised compassionate and reliable service. Good communication and responsive to any queries or concerns promptly. They ensure the service meets the clients needs and staff are kind and caring. I am very pleased with the service and I am assured that when I am working or away my mother is looked after very well.
18 August 2025
Mum has been receiving home support since the beginning of this year, but following a fall at home, which lead to a stay in hospital, we have increased the amount of weekly visits. The staff are all very friendly and enable Mum to remain as independent as possible. They prompt her with regards to taking medication and give her options with regards to what she'd like at meal times. As a family member, I can see what care and support has been provided during a visit, by logging into the app used by the carer. This gives me both peace of mind and allows me to see any unusual changes in her behaviour or mood. Mum is very pleased with how helpful everyone is and enjoys the company.
15 August 2025
I cannot thank the staff at Alina enough for the exceptional care they provided for my mum. Every single member of the team treated her with kindness, patience, and genuine compassion. On many occasions, they went above and beyond, and for that, I will be forever grateful. I truly believe my mum wouldn't be here today without their dedicated support. They also supported me personally-watching the carers with my mum gave me the confidence and guidance I needed to help her myself. The amazing office staff were always there to answer my questions and offer thoughtful advice. Alina is filled with truly remarkable people, and I will always be thankful for everything they have done for both my mum and me.
05 August 2025
I could not have picked two more exemplary carers. The two who come to me complement each other's skills wonderfully. They have enhanced my life immeasurably, and I cannot praise them enough. They willingly carry out any task I ask of them.
25 July 2025
My mum was very reluctant to have any help come into the house and Alina have made this gradual journey of Mum having a carer each day very easy and smooth. Now that mum has got used to a lunch visit she is now even allowing the lovely ladies to help her with personal care allowing her to still be as independent as she can be I have met a few of the ladies and I can see Mum has really took to them and accepted these lovely ladies into the house. I feel confident living away that Mum now has some company and is safe each day. Over time as required we will increase this according to Mums needs. Thank you to the whole team who have made this very easy. We didn't know if we had made the right decision but now we can see it was the very best decision for Mum.
17 February 2025
It would not have been possible for my dad to have spent his final 8 months in the comfort of his own home without the exceptional care from all the carers from Alina Homecare who looked after him with unwavering dignity, kindness and patience. They also supported my mum with gentle compassion during a very difficult time. The manager and staff in the office were always there for us and were happy to answer any questions we had. If things got tough they would reassure and support us.
17 February 2025
My 87-year-old mother fell and broke her shoulder just over a month ago. She lives alone and is very used to her independence, but suddenly she was unable to cope physically and mentally went downhill. I knew that since I work and also look after grandchildren I could not devote as much time and energy to her care as she needed, so researched local care providers. I chose Alina because of the excellent reviews and am so glad I made the right choice - right from the initial assessment to the individual carers and the reassurance of being able to access the app and know that there would always be someone at the end of the phone if needed. Mum is now almost able to look after herself, but she has insisted on keeping on with the visits because she likes chatting with the carers so much and appreciates the reassurance they provide! I have been struck by their professionalism, sympathetic and understanding attitude and their kindness. Thank you: what a wonderful team!
15 May 2024
Alina Homecare offer an excellent service. The carers are all very caring and professional. Always on time too. If visit times are inconvenient they can always be changed. The team are always there for me as well as Dad. They look after us both. Always there as a shoulder to cry on, or a sounding board, or very good advice. Don’t know where we would be without them. Highly recommend. Worth every penny.
13 May 2024
When my 92-year-old mother came out of hospital after an operation on her hand she was determined to maintain her independence. Unfortunately, as a result of surgery, she had lost the ability to care for or look after herself and was unable to perform the very simplest of tasks without assistance. From the very first phone call, we found all the staff at Alina Homecare to be very professional, respectful and very thorough. Mum has built a rapport with each of the carers and now really looks forward to their visits. Over a very short period of time, the carers have helped to restore her confidence and very gradually she is starting to regain some of her independence back. As a family, we would not hesitate in recommending Alina's services to anyone considering bringing carers into their homes.
18 April 2024
We found the service by Alina to be efficient, professional and compassionate from the beginning. A comprehensive daycare plan was put together in under a week following the initial meeting with my sister. She was treated with the utmost respect, care and consideration from the outset. Everything that was promised was delivered on time and as per the agreed plan. A radical change in timings for the first daily visit was needed after 2 or 3 days and again, this was dealt with quickly and efficiently by personnel changes. Every one of the carers treated my sister with the kindness and understanding you would expect from your own family and were professionally organised and thorough in delivering the service. When eventually my sister needed urgent hospital treatment, two of the carers stayed with her far beyond the call of duty until we could arrange transport. This typified the ethos of the whole organisation.
19 February 2024
Both the management team and the care staff have been exemplary in caring for my father-in-law. They have been responsive to his changing needs, shown empathy and have provided excellent support. In all the communication I have had with the management team, they have been professional, provided sound advice and have gone out of their way to ensure my father-in-law's care package was amended as needs changed.
23 November 2023
The manager and her team responded to Dad's care needs, helping to coordinate the complexity of the changing day-to-day demands. They treated Dad with care and compassion and also helped to support all of the family, particularly my mother through the end-of-life process. They were able to step up care when necessary and Dad only had positive words to say about them.
05 October 2023
Alina Homecare is helping me to care for my husband who is living with dementia. Right from the start, they have exceeded my expectations. Every single member of staff who has visited us has impressed me with their compassionate approach, their efficiency and energy and their ability to find a solution in the moment. I would not hesitate to recommend this company. They are a lifesaver. They genuinely care for my husband and do whatever they can to make him feel at ease, respected, safe and happy. I feel relief when Alina arrives as I know we are in safe hands, and I feel relief knowing that they will support us on the rest of the dementia journey.
06 September 2023
Alina has provided excellent care over the past year for my father, whom they treated with great consideration and respect. Nothing was too much effort for the carers, and they still found time to comfort and console Dad when he needed it. Alina also provided information and guidance on how the care package should be adjusted to suit Dad's changing needs. They provided an outstanding package, and I would not have any hesitation in recommending them to anyone. With grateful thanks.
06 September 2023
This was my first experience with a care company, and I must say, they have been amazing. Every single staff member who cared for my mum has been exceptional; they are very warm and friendly - nothing was too much trouble. I would definitely recommend them as a company.
15 June 2023
All I can say is this company is absolutely fantastic! They provide exemplary service 100% of the time. They have been looking after my nanna over the past year and all of the staff have been caring, compassionate and trustworthy from day one. We would highly recommend their service.
15 June 2023
We were very pleased to find Alina Homecare when our dad had had several falls and we had covid and could not care for him. They came to the rescue and have cared for him ever since. We like the fact that generally, Dad has the same three or four carers so he doesn’t have to keep getting used to new ones. They treat him with great respect and if we have to change a carers time for whatever reason, I would have no hesitation to phone Alina who are always very obliging to satisfy our needs. Very grateful for the service offered. Many thanks.
24 January 2023
Alina care started with me following my discharge from hospital after several weeks in Critical Care. I found the carers were very professional, kind, caring and encouraging. Nothing was too much trouble. It was good to have the same two carers (other than due to holiday or sickness). It was great to nominate the time that you wanted and they always arrived exactly on time. Having now stopped having care due to the progress I have made, it is like missing friends calling.
09 September 2022
I chose Alina Homecare for my mother when I was in a bit of a panic and wasn't 100% sure if it was the right choice. However, the company exceeded any expectations that I had. They are not only professional, and with a wealth of knowledge that was backed up by great teamwork, but I know that they actually loved my mum and she loved them too. They cared for her right up until the end of her life and were always available to us for advice, or even just a friendly hug. I recommend them 100%.
22 July 2022
My parents had a fall in August 2021 and were suddenly in need of care at home. The manager and her colleague visited to meet my parents and gather information about them and their health, and to explain in detail about the services they were able to offer. It was a period of considerable adjustment for my parents who had been living independently. From October, my father's health was deteriorating rapidly and carers were visiting four times a day. My father wanted to stay at home and, with the help and support of the carers, this was possible. The carers' detailed reports were very helpful; in addition, the manager would follow up on any issues of concern. The level of care changed according to my father's needs and, as he approached end of life, the manager and her team were excellent; they were considerate and understanding, and provided emotional support for the whole family. We are grateful that my mother continues to have a morning visit from the carers.