Alina Homecare Colchester

Unit 40, Broomfield House, Lanswood Park Business Centre, Broomfield Road, Elmstead Market, Colchester CO7 7FD
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9.9 25 Reviews
  • Alina Homecare Colchester, Colchester
Alina Homecare Colchester provides excellent quality care at home services in Alresford, Brightlingsea, Clacton-on-Sea, Colchester, Elmstead Market, Great Bentley, Great Bromley, Holland-on-Sea, Frating, Frinton-on-Sea, Kirby-le-Soken, St. Osyth, Thorpe-le-Soken, Tendring, Thorrington & Walton-on-the-Naze.

The Manager has extensive experience in home care and domiciliary care, and the team offer services including domestic and personal care, companions and live-in care, as well as more specialist care services such as dementia and stroke care. Respite care is also available to help family carers who need to take regular breaks.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Michelle Gray (Branch Manager)

Alina Homecare Colchester Reviews (25)

Total of 25, showing 1-20
9.9

Alina Homecare Colchester has a Review Score of 9.9 (9.886) out of 10, based on 15 reviews in the last 2 years. Over all time Alina Homecare Colchester has 25 reviews.

Overall Experience

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Review from Gaynor C (Daughter of Client) published on 22 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A personalised compassionate and reliable service. Good communication and responsive to any queries or concerns promptly. They ensure the service meets the clients needs and staff are kind and caring.
I am very pleased with the service and I am assured that when I am working or away my mother is looked
after very well.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for this lovely review, we are very happy to be able to care for your Mother and give you the reassurance she is safe and well when you are away.

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Review from Jo Y (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving home support since the beginning of this year, but following a fall at home, which lead to a stay in hospital, we have increased the amount of weekly visits.
The staff are all very friendly and enable Mum to remain as independent as possible. They prompt her with regards to
taking medication and give her options with regards to what she'd like at meal times.
As a family member, I can see what care and support has been provided during a visit, by logging into the app used by the carer. This gives me both peace of mind and allows me to see any unusual changes in her behaviour or mood.
Mum is very pleased with how helpful everyone is and enjoys the company.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it is a pleasure to be able to support your Mum and help her maintain her independence.

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Review from Karen L (Daughter of Client) published on 15 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Alina enough for the exceptional care they provided for my mum. Every single member of the team treated her with kindness, patience, and genuine compassion. On many occasions, they went above and beyond, and for that, I will be forever grateful. I truly believe my mum wouldn't
be here today without their dedicated support.
They also supported me personally-watching the carers with my mum gave me the confidence and guidance I needed to help her myself. The amazing office staff were always there to answer my questions and offer thoughtful advice.
Alina is filled with truly remarkable people, and I will always be thankful for everything they have done for both my mum and me.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for these kind words it has been our pleasure to support you and Mum on this journey.

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Review from Ann B (Client) published on 5 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have picked two more exemplary carers. The two who come to me complement each other's skills wonderfully. They have enhanced my life immeasurably, and I cannot praise them enough. They willingly carry out any task I ask of them.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your review, I am so happy that we are able to make such a difference to you.

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Review from Karen B (Daughter of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very reluctant to have any help come into the house and Alina have made this gradual journey of Mum having a carer each day very easy and smooth.
Now that mum has got used to a lunch visit she is now even allowing the lovely ladies to help her with personal care allowing her to still be
as independent as she can be
I have met a few of the ladies and I can see Mum has really took to them and accepted these lovely ladies into the house.
I feel confident living away that Mum now has some company and is safe each day.
Over time as required we will increase this according to Mums needs.
Thank you to the whole team who have made this very easy. We didn't know if we had made the right decision but now we can see it was the very best decision for Mum.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your review, we are so pleased to be able to support your Mum and make a difference it is a pleasure for us.

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Review from Sallyann W (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would not have been possible for my dad to have spent his final 8 months in the comfort of his own home without the exceptional care from all the carers from Alina Homecare who looked after him with unwavering dignity, kindness and patience. They also supported my mum with gentle compassion during
a very difficult time. The manager and staff in the office were always there for us and were happy to answer any questions we had. If things got tough they would reassure and support us.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it really was such a pleasure to care for your dad and support you all through some difficult times, we have some happy memories of spending time with Mum and Dad.

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Review from Clara D (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 87-year-old mother fell and broke her shoulder just over a month ago. She lives alone and is very used to her independence, but suddenly she was unable to cope physically and mentally went downhill. I knew that since I work and also look after grandchildren I could not devote as much time and energy
to her care as she needed, so researched local care providers.
I chose Alina because of the excellent reviews and am so glad I made the right choice - right from the initial assessment to the individual carers and the reassurance of being able to access the app and know that there would always be someone at the end of the phone if needed. Mum is now almost able to look after herself, but she has insisted on keeping on with the visits because she likes chatting with the carers so much and appreciates the reassurance they provide! I have been struck by their professionalism, sympathetic and understanding attitude and their kindness. Thank you: what a wonderful team!

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for this lovely review, I am pleased we have been able to aid her recovery and are happy we can continue to support her.

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Review from H G (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare offer an excellent service. The carers are all very caring and professional. Always on time too. If visit times are inconvenient they can always be changed.
The team are always there for me as well as Dad. They look after us both. Always there as a shoulder to cry on, or a sounding
board, or very good advice.
Don’t know where we would be without them.
Highly recommend. Worth every penny.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your kind words we are delighted to be able to support your dad and work alongside such a caring family.

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Review from N P (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 92-year-old mother came out of hospital after an operation on her hand she was determined to maintain her independence. Unfortunately, as a result of surgery, she had lost the ability to care for or look after herself and was unable to perform the very simplest of tasks without assistance. From
the very first phone call, we found all the staff at Alina Homecare to be very professional, respectful and very thorough. Mum has built a rapport with each of the carers and now really looks forward to their visits. Over a very short period of time, the carers have helped to restore her confidence and very gradually she is starting to regain some of her independence back. As a family, we would not hesitate in recommending Alina's services to anyone considering bringing carers into their homes.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your feedback, we are very happy that your mum is finding her confidence again and to be part of her recovery.

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Review from Ralph K (Brother of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the service by Alina to be efficient, professional and compassionate from the beginning. A comprehensive daycare plan was put together in under a week following the initial meeting with my sister. She was treated with the utmost respect, care and consideration from the outset. Everything that
was promised was delivered on time and as per the agreed plan. A radical change in timings for the first daily visit was needed after 2 or 3 days and again, this was dealt with quickly and efficiently by personnel changes. Every one of the carers treated my sister with the kindness and understanding you would expect from your own family and were professionally organised and thorough in delivering the service. When eventually my sister needed urgent hospital treatment, two of the carers stayed with her far beyond the call of duty until we could arrange transport. This typified the ethos of the whole organisation.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it was a pleasure to care for your sister and alongside such a caring family.

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Review from Wendy T (Daughter-in-law of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the management team and the care staff have been exemplary in caring for my father-in-law. They have been responsive to his changing needs, shown empathy and have provided excellent support.
In all the communication I have had with the management team, they have been professional, provided sound
advice and have gone out of their way to ensure my father-in-law's care package was amended as needs changed.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it was a real pleasure to be able to support your father-in-law and to work with such a caring family.

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Review from Charlotte C (Daughter of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team responded to Dad's care needs, helping to coordinate the complexity of the changing day-to-day demands. They treated Dad with care and compassion and also helped to support all of the family, particularly my mother through the end-of-life process. They were able to step up care
when necessary and Dad only had positive words to say about them.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it was a real privilege to care for your dad and to be made so welcome by all of the family.

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Review from Kerry H (Wife of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare is helping me to care for my husband who is living with dementia. Right from the start, they have exceeded my expectations. Every single member of staff who has visited us has impressed me with their compassionate approach, their efficiency and energy and their ability to find a solution
in the moment.
I would not hesitate to recommend this company. They are a lifesaver.
They genuinely care for my husband and do whatever they can to make him feel at ease, respected, safe and happy. I feel relief when Alina arrives as I know we are in safe hands, and I feel relief knowing that they will support us on the rest of the dementia journey.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, It is a real pleasure to support you with the care for your husband and we will be with you all the way.

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Review from Steve J (Son of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina has provided excellent care over the past year for my father, whom they treated with great consideration and respect. Nothing was too much effort for the carers, and they still found time to comfort and console Dad when he needed it. Alina also provided information and guidance on how the care
package should be adjusted to suit Dad's changing needs. They provided an outstanding package, and I would not have any hesitation in recommending them to anyone. With grateful thanks.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words; I will pass them on to the team. It was a great pleasure to be able to support your father to remain at home for as long as possible, and we wish him all the best.

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Review from H P (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience with a care company, and I must say, they have been amazing. Every single staff member who cared for my mum has been exceptional; they are very warm and friendly - nothing was too much trouble. I would definitely recommend them as a company.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words; I will pass on to the team. We were very happy to support your Mum and wish her all the best.

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Review from Kevin W (Grandson of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is this company is absolutely fantastic! They provide exemplary service 100% of the time. They have been looking after my nanna over the past year and all of the staff have been caring, compassionate and trustworthy from day one. We would highly recommend their service.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your review. We love supporting your nanna she is a great character and we are glad to help retain her independence.

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Review from Bryony B (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased to find Alina Homecare when our dad had had several falls and we had covid and could not care for him. They came to the rescue and have cared for him ever since. We like the fact that generally, Dad has the same three or four carers so he doesn’t have to keep getting used to new
ones. They treat him with great respect and if we have to change a carers time for whatever reason, I would have no hesitation to phone Alina who are always very obliging to satisfy our needs. Very grateful for the service offered. Many thanks.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, we have great pleasure in caring for your father.

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Review from Pamela S (Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina care started with me following my discharge from hospital after several weeks in Critical Care. I found the carers were very professional, kind, caring and encouraging. Nothing was too much trouble. It was good to have the same two carers (other than due to holiday or sickness). It was great to
nominate the time that you wanted and they always arrived exactly on time. Having now stopped having care due to the progress I have made, it is like missing friends calling.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it has been a pleasure for us to care for you and be part of your recovery, we wish you all the best.

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Review from C D (Daughter of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Alina Homecare for my mother when I was in a bit of a panic and wasn't 100% sure if it was the right choice. However, the company exceeded any expectations that I had. They are not only professional, and with a wealth of knowledge that was backed up by great teamwork, but I know that they actually
loved my mum and she loved them too. They cared for her right up until the end of her life and were always available to us for advice, or even just a friendly hug. I recommend them 100%.

Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Colchester

Thank you so much for your review, your kind words will be appreciated by all the carers who had the privilege of caring for your mother.

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Review from C J (Daughter of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents had a fall in August 2021 and were suddenly in need of care at home. The manager and her colleague visited to meet my parents and gather information about them and their health, and to explain in detail about the services they were able to offer. It was a period of considerable adjustment
for my parents who had been living independently. From October, my father's health was deteriorating rapidly and carers were visiting four times a day. My father wanted to stay at home and, with the help and support of the carers, this was possible. The carers' detailed reports were very helpful; in addition, the manager would follow up on any issues of concern. The level of care changed according to my father's needs and, as he approached end of life, the manager and her team were excellent; they were considerate and understanding, and provided emotional support for the whole family. We are grateful that my mother continues to have a morning visit from the carers.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words it was a privilege to be part of your Father's end-of-life care, we are also very happy we can continue to support your lovely Mum.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Alina Homecare Colchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Alina Homecare Colchester is calculated as follows: ( (81 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 88 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Colchester is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (1)

Michelle

Michelle

Job Title: Branch Manager

Joined: 2021

I have gained a lot of experience during my career in the industry, working alongside many clients with different needs. I believe in being honest, open and supportive of everyone.

Frequently Asked Questions about Alina Homecare Colchester

What Type of Services does Alina Homecare Colchester offer?

Alina Homecare Colchester offers Home Care.

How many Carers does Alina Homecare Colchester employ?

Alina Homecare Colchester employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Colchester to verify any information. View our terms and conditions. Alina Homecare Colchester has an Enhanced Service - more info.