Alina Homecare Colchester

Unit 40, Broomfield House, Lanswood Park Business Centre, Broomfield Road, Elmstead Market, Colchester CO7 7FD
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9.9 27 Reviews
  • Alina Homecare Colchester, Colchester
Alina Homecare Colchester provides excellent quality care at home services in Alresford, Brightlingsea, Clacton-on-Sea, Colchester, Elmstead Market, Great Bentley, Great Bromley, Holland-on-Sea, Frating, Frinton-on-Sea, Kirby-le-Soken, St. Osyth, Thorpe-le-Soken, Tendring, Thorrington & Walton-on-the-Naze.

The Manager has extensive experience in home care and domiciliary care, and the team offer services including domestic and personal care, companions and live-in care, as well as more specialist care services such as dementia and stroke care. Respite care is also available to help family carers who need to take regular breaks.
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Care Provided by Alina Homecare Colchester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Michelle Gray (Branch Manager)

Alina Homecare Colchester Reviews (27)

9.9

Alina Homecare Colchester has a Review Score of 9.9 (9.878) out of 10, based on 14 reviews in the last 2 years.
Over all time Alina Homecare Colchester has 27 reviews.

Overall Experience
  • 26
  • 1
  • 0
  • 0
  • 0
Date Published
  • 27
  • 7
  • 9
  • 14
  • 13
Reviewer Connection to Alina Homecare Colchester
  • 15
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from C D (Daughter of Client) published on 9 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Alina Homecare for my mother when I was in a bit of a panic and wasn't 100% sure if it was the right choice. However, the company exceeded any expectations that I had. They are not only professional, and with a wealth of knowledge that was backed up by great teamwork, but I know that they actually
loved my mum and she loved them too. They cared for her right up until the end of her life and were always available to us for advice, or even just a friendly hug. I recommend them 100%.
Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Colchester

Thank you so much for your review, your kind words will be appreciated by all the carers who had the privilege of caring for your mother.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from C J (Daughter of Client) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents had a fall in August 2021 and were suddenly in need of care at home. The manager and her colleague visited to meet my parents and gather information about them and their health, and to explain in detail about the services they were able to offer. It was a period of considerable adjustment
for my parents who had been living independently. From October, my father's health was deteriorating rapidly and carers were visiting four times a day. My father wanted to stay at home and, with the help and support of the carers, this was possible. The carers' detailed reports were very helpful; in addition, the manager would follow up on any issues of concern. The level of care changed according to my father's needs and, as he approached end of life, the manager and her team were excellent; they were considerate and understanding, and provided emotional support for the whole family. We are grateful that my mother continues to have a morning visit from the carers.
Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words it was a privilege to be part of your Father's end-of-life care, we are also very happy we can continue to support your lovely Mum.

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Review from James G (Son of Client) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lives in the Brightlingsea area and was in respite care when we approached Alina Homecare Colchester about the possibility of them providing care at mums home address. Alina Homecare Colchester were very thorough in their preparation work by going to the care home to discuss with mum and myself
and my brother what mum's likes, dislikes and needs are. I really liked their considerate approach towards mum. They had in mind several carers to call on mum who they felt mum would respond to. After mum was at home for a little while they reviewed how the care package was working and if any adjustments were needed. We have found Alina Homecare Colchester provide really good feedback to myself and my brother who lives abroad, so he feels more connected and involved in mum's care as well. Alina Homecare Colchester has provided mum with support and a level of independence to continue living at home for as long as possible.
Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your kind words, it is a great pleasure to care for your Mum and see her settled and happy in her own home.

  • Staff
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  • Value for Money
Review from Stephen W (Son of Client) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the standard of service provided by Alina Homecare, and with the care and attention to detail with which it has been delivered. Carers have written detailed reports during and after each visit, which are available to nominated relatives on an app. These reports have provided
reassurance as well as flagging up any issues that need to be addressed. Any of these that were judged to be urgent have been efficiently and expeditiously handled by the Branch Manager. Communications between myself and the Branch Manager have been exemplary. The carers themselves are friendly and quick to respond to anything out of the ordinary: for example, my mother realized in one occasion that she had run out of some essential supplies, so the carer on duty responded by doing some emergency shopping. Above all, my mother has established a very good relationship with all the carers on her rota. I have no hesitation in recommending Alina Homecare.
Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it is a pleasure to care and see your Mother regain her independence, the whole team is delighted to be part of her support network.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from M S (Granddaughter of Client) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one the manager and the team made moving into the world of homecare simple. She explained the process and made sure we all knew how it worked and what to expect. The team were caring and kind, whilst providing the care and help required. No job was too big and everything was completed with
respect and dignity. This was a whole new world for us as a family and the team made it a simple one to navigate. We can’t thank them enough.
Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it was a pleasure to care for your Grandfather.

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  • Treated with Dignity
  • Value for Money
Review from Caroline R (Daughter of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum used this agency for 4 months. We have been happy with the care she was given. On occasions, it went above and beyond, especially from the manager. Sometimes she did have to wait as the window for a visit is quite wide but they always attended and stayed longer if required.
Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for taking the time to review our service and for your kind words, it has been a delight to care for your Mum and we wish her all the best.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Bryan S (Husband of Client) published on 1 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The fact that my wife eagerly looks forward to her morning visits from Alina Homecare carers speaks volumes. I have sincere gratitude to the Manager and her team for the outstanding care provided. They are always extremely caring, dedicated, compassionate, and proactive. Nothing has ever been too much
trouble. I have been particularly impressed with the manner of the personal and physical care provided to my wife. It has certainly made life much easier for me during these difficult times and to see my wife smiling at the end of the visit makes the right start to the day. Perhaps wrong to pick out an individual but her most regular carer seemed to bond instantly. An impressive organisation that I rate very highly and they have my sincere thanks for an excellent service.
Reply from Harriett Renolds, Branch Manager at Alina Homecare Colchester

Thank you for this wonderful review. We are so happy to hear this lovely feedback and how we have made life easier for both your wife and yourself. Each morning we see your wife is a pleasure. The regular carer who visits your wife always leaves with a smile and it seems we have the perfect match with character. Have a lovely day and thank you again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.878)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Alina Homecare Colchester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Alina Homecare Colchester is calculated as follows: ( (75 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 82 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Colchester is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (1)

Michelle

Michelle

Job Title: Branch Manager Joined: 2021

I have gained a lot of experience during my career in the industry, working alongside many clients with different needs. I believe in being honest, open and supportive of everyone.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Colchester to verify any information. View our terms and conditions. Alina Homecare Colchester has an Enhanced Service - more info.