Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for CSS Care

stars
stars 26 March 2026
CSS care have been providing my father with very reliable and flexible care. Overall they are very professional and understanding to last minute changes. My father really looks forward to his visits from them and we are really happy overall with the standard of care he receives :) Brilliant
service. Brilliant team.
Review from D P (Daughter of Client/Service User)
stars
stars 18 March 2026
I feel very fortunate to have found CSS Care for my mum. All the staff are incredibly caring and understanding of her needs and always willing to go the extra mile. The carers are always prompt and we really appreciate the small number of carers allocated to her so that she has familiarity and
is at ease with them. It is a huge relief to me, knowing that mum has such reliable and compassionate daily support and I would highly recommend CSS Care.
Review from C W (Daughter of Client/Service User)
stars
stars 14 October 2025
We have found CSS CARE LTD to provide a very reliable and flexible services. Their team provides compassionate, personalized care with a focus on dignity and respect. The caregivers are reliable, professional, and genuinely care about their clients. Highly recommend for their outstanding service
and commitment to excellence
Review from U Z (Granddaughter of Client/Service User)
stars
stars 23 May 2025
Css care ltd provide exceptional care and support for my son The carers are compassionate ,professional. There dedication and expertise made a significant difference in my sons quality of life. Highly recommended
Review from S A (Mother of Client/Service User)