Submit a Review for Personalized Care Plus Ltd
Office 4.5/4.6, Litchurch Plaza, Litchurch Lane, Derby, DE24 8AA
View full details of Personalized Care Plus LtdLatest Reviews for Personalized Care Plus Ltd
19 January 2026
I will be forever grateful to-the Manager and her amazing team for the love, compassion and humanity they showed me and my husband during the most heartbreaking time of our lives.
We were in a state of absolute desperation. The care company we had at the time was simply not fit for purpose and
I would not let them continue coming into my husband, who was at home on end of life care. I didn't know where to turn or what to do next !!!
It was a Friday teatime when I reached out to Personalised Care Plus , they heard my desperation.
The manager and her colleague arrived at our house around 7 pm and didn't leave until almost 10 pm. Nothing felt rushed, inconvenient or transactional. They gave us their time, attention and their hearts when we needed it most.
They took their time to understand not only my husband's needs, but mine as well and they treated us both with such incredible kindness and respect. While organising all the necessary care arrangements they also insured my husband w
12 December 2025
I am a person with physical disability.
I receive double carer support from Enzani and the carers team, and I'm so thankful for their amazing service. They are empathetic, client-centred, friendly, and always available when needed. The team is supportive, affordable, and quick to respond to calls.
They work closely with my community Occupational Therapist to create a care plan that fits my needs perfectly. I truly appreciate their kindness, reliability, and professionalism. Highly recommended for anyone seeking quality, person-centred care.
27 November 2025
Initially I was apprehensive about using Personalized Care Plus as I had never heard of the company before but I needn't have been, they were amazing. There was a small team of people involved in caring for Mum and every once of them showed kindness, care and compassion not only to Mum but me too, I
generally felt they wanted to help improve our situation. They were patient and all round lovely and put Mum at the centre of everything they did. A special mention to Raffi and Hannah who were with Mum in her final days, they were nothing short of wonderful and I will be forever grateful of the care they showed her at the end of her life. If you or a family member ever find yourselves needing care at home, I would not hesitate to recommend this company, honestly they were amazing.
12 November 2025
Excellent care provided . Carers are all lovely and friendly , Caring and compassionate . My mum is so pleased to finally have carers that she is comfortable with .
A comprehensive care plan completed by Irene which all the carers follow . The carers interact and chat with my mum and make her
feel at ease. They are punctual and always let you know if they are running late .
Carers talk to family as well when they are caring out their duties and always make sure mums comfortable . Can definitely recommend .
04 November 2025
The company provided care for my father in his final weeks after his release from hospital. I have to say I was a bit skeptical at first as I was worried about the care they would give and if they would be reliable etc. Within about an hour of us getting Dad home from hospital the carers were there
and they stuck to the agreed timings and never let us down. They always treated Dad with respect and they had smiles on their faces even though I know at times that must have been difficult. They really made a difficult time for the family to deal with much easier for which we are so very grateful. We had various people seeing to dad depending on the shifts but they all were very good. I could also call the management if I needed help with anything as the situation was very new to us and we were unsure on who to contact for various things we needed for Dad.
Thank you to everyone we dealt with for your care and compassion.
I have absolutely no hesitation in recommending this company
14 October 2025
This company provided palliative care for my late Mum, who recently passed away. She was diagnosed in hospital with cancer, and at the age of 90, it was decided to end her days at home.
The staff, without exception, were first class. Every one of them was polite and took great care of my mother.
She was treated with great dignity, care and a little humour, which she loved.
I especially liked the way the day before the first visit, I was called and they wanted great details of my Mother, her likes, her dislikes etc, and I was very impressed with the planning that went into her care to establish a routine.
.
I would not hesitate to recommend the company and the staff. Absolutely outstanding.
29 July 2025
We have ongoing care. We have used this care provider for over a year. We have received excellent care. If an issue arises. They deal with it promptly. The carers have become like a part of the family and are always willing to help with any task needed. They provide my husband with great care we as
a family feel comfortable with the carers. They are vital in helping us to care for my husband at home. They are all trustworthy and happy, helpful people. We as a family are very grateful to have such a reliable service that provides the care my husband's needs. We are happy that we found such a service that efficiently covers the rural area we live in. Good reliable care is hard to come by. We are appreciative that this service exists as it has helped us to have more quality time as a whole family which is irreplaceable time. My husband has the care he is happy with and carers that actually care. We are so glad we found them.
21 July 2025
It's very hard for me to write and give a general review as the care is erratic and not very uniform. Some of your staff are more than capable while others leave a lot to be desired. This has not changed in all the years I have used Personalized Care Plus as it is very hard as there are so many
staff to keep tabs on. I treat them all with the same level of respect and humour. Thank you for your time.
30 June 2025
Hi the love care & support given to my husband couldn't of been any better not only did they look after him they also made sure as his wife i was ok too we only them for 5/6 weeks but we felt comfortable ti have them coming into our home too they kind of become part of your family woukd highly
recommend this company
28 May 2025
The care and respect you showed to my mum in her end of life was amazing, all the ladies were polite, kind, respectful and were very lovely with my sister and I. Nice ladies to have in your home. Thank you so much for all you care and supporting my sister and I in caring for our mum.
Wishing you
all the very best,
26 May 2025
I didn't believe that any team would be able to give my mum the level of care I gave her in the past year. When we needed extra support, the manager and her team came in and within a matter of two days tailored care, that was above and beyond what me or my family could ever do. My mum was very able
in many ways but not in others, which, was very specific. This is where PCP's exemplary approach, gave my mum a new lease of life, aside from essential care.
Mum, would reguarly ask 'what time are they coming?' (an hour before they were due) not out of need but of excitement. Mum came to love the core team at PCP, like family - to the point she forgot she was unwell due to how unique this approach was from PCP. Priceless.
The managers team demonstrated expert level care in all areas, whilst giving constant, genuine compassion, knowing my mums needs, similar to what a lifelong friend would know and do - all in place in a matter of weeks.
If home care was an olympic sport, PCP would take Gold.
16 May 2025
The company was chosen by the NHS to provide care to my mum who was on end of life care.
As soon as the carers arrived they introduced themselves and we discussed what mums needs were.
At the time we were staying with mum as she was so poorly. We saw the carers 4 times a day. At each visit the
carer talked to mum and put her at ease. They told her what they would like to do and asked if that was OK with her. To washing her, changing pads, stripping the bed, clean clothes etc.
The gentle nature in which they talked to mum, cared for her and made sure she was comfortable at every stage. They made sure they used the correct cream on her skin, washed their hands and wore gloves.
As mum became very poorly they still talked to her and were so gentle. Even though mum could no longer respond. They continued to talk to her. The carers also made sure at every stage we were happy with their care.
I would happily recommend this company to anyone.
27 March 2025
Personalized care have been caring for my mother for over a year and have been excellent so far. My mother is very relaxed in the presence of all the carers who I find to be hard working and caring. Anything out of the ordinary or my Mum's needs change and they let me know straight away. Our peace
of mind has been significantly increased knowing that Mum is in good hands.
03 February 2025
Just a big massive thank you from myself a dear friend of the client you came to care for. We only had you for 2 days until the client was taken into palliative care. You made those days so happy for her, you came with smiles on your faces, you looked after her needs with compassion and nothing was
to much trouble. When you left each time you made sure she had everything she needed, can I thank you also on her behalf. Fabulous company and staff, you also took the time to call me to see if I was ok to.
03 February 2025
Immediately from meeting the carers who looked after my Mum, I was put at ease as they are all such genuinely lovely people. They treated my Mum with patience, dignity and respect at all stages of her care.
There is an app you can download which is updated with care notes after every visit which
is also really useful.
I have no problem at all recommending Personalized Care Plus Ltd.
07 January 2025
Due to my husband being terminally ill, he has been receiving care since October 2024. Being given a long list of carers when coming out of hospital was a bit daunting to ensure we chose the right one, so I read all the reviews and chose Personalized Care Plus Ltd, as they had the best reviews and
certainly live up to them. I can't thank them enough, they have been excellent right from the start, very professional, caring, kind and considerate and always going that extra mile. We cannot fault them, even when the snow came, living on a steep hill which everyone avoids, I didn't expect anyone to arrive, but they were here! Always good communication and easy to contact and happy to provide advice to make life easier. I really hope this review helps another family that finds themselves in this situation, as I can't recommend them enough.
02 December 2024
Your employees treated my dad with so much dignity and respect. They were knowledgeable kind and lovely towards my dad as if he were their own father definitely the best company we could have had. They were always on time, well presented and discussed everything with us also very nice to us as well,
only had my dad's well-being first and foremost.
06 November 2024
This company keeps the times they have arranged. The carers are exceptional, caring, understanding, and supportive, keeping the client and their own carer happy with their positive attitudes. I was extremely impressed with everyone who came to my husband, they showed him love and respect at all
times. After my husband passed I still received support and felt I wanted to highly recommend the company. Thank you all so much for all the smiles and encouragement along the way.
29 October 2024
PCP was a great comfort to myself and my family whilst they supported my brother in his own home. They went above and beyond. Cover was only agreed for 12 hours a day but they often supported him in hospital outside of these hours - not worrying about whether they would be paid. My brother certainly
isn't the easiest of patients and can be rather aggressive/anxious but they never gave up on him. A true care company.
21 October 2024
This agency has looked after my mum since her discharge home on the palliative/end-of-life care pathway. All of the staff have been extremely professional, polite, and caring towards my mum. They have taken care of her personal care needs in a dignified way. The use of electronic care records is
invaluable as it allows both me and my sister to see how mum has been when the care staff have attended. I would recommend this agency without a shadow of a doubt.
Latest Reviews for Personalized Care Plus Ltd
19 January 2026
I will be forever grateful to-the Manager and her amazing team for the love, compassion and humanity they showed me and my husband during the most heartbreaking time of our lives.
We were in a state of absolute desperation. The care company we had at the time was simply not fit for purpose and
I would not let them continue coming into my husband, who was at home on end of life care. I didn't know where to turn or what to do next !!!
It was a Friday teatime when I reached out to Personalised Care Plus , they heard my desperation.
The manager and her colleague arrived at our house around 7 pm and didn't leave until almost 10 pm. Nothing felt rushed, inconvenient or transactional. They gave us their time, attention and their hearts when we needed it most.
They took their time to understand not only my husband's needs, but mine as well and they treated us both with such incredible kindness and respect. While organising all the necessary care arrangements they also insured my husband w
12 December 2025
I am a person with physical disability.
I receive double carer support from Enzani and the carers team, and I'm so thankful for their amazing service. They are empathetic, client-centred, friendly, and always available when needed. The team is supportive, affordable, and quick to respond to calls.
They work closely with my community Occupational Therapist to create a care plan that fits my needs perfectly. I truly appreciate their kindness, reliability, and professionalism. Highly recommended for anyone seeking quality, person-centred care.
27 November 2025
Initially I was apprehensive about using Personalized Care Plus as I had never heard of the company before but I needn't have been, they were amazing. There was a small team of people involved in caring for Mum and every once of them showed kindness, care and compassion not only to Mum but me too, I
generally felt they wanted to help improve our situation. They were patient and all round lovely and put Mum at the centre of everything they did. A special mention to Raffi and Hannah who were with Mum in her final days, they were nothing short of wonderful and I will be forever grateful of the care they showed her at the end of her life. If you or a family member ever find yourselves needing care at home, I would not hesitate to recommend this company, honestly they were amazing.
12 November 2025
Excellent care provided . Carers are all lovely and friendly , Caring and compassionate . My mum is so pleased to finally have carers that she is comfortable with .
A comprehensive care plan completed by Irene which all the carers follow . The carers interact and chat with my mum and make her
feel at ease. They are punctual and always let you know if they are running late .
Carers talk to family as well when they are caring out their duties and always make sure mums comfortable . Can definitely recommend .
04 November 2025
The company provided care for my father in his final weeks after his release from hospital. I have to say I was a bit skeptical at first as I was worried about the care they would give and if they would be reliable etc. Within about an hour of us getting Dad home from hospital the carers were there
and they stuck to the agreed timings and never let us down. They always treated Dad with respect and they had smiles on their faces even though I know at times that must have been difficult. They really made a difficult time for the family to deal with much easier for which we are so very grateful. We had various people seeing to dad depending on the shifts but they all were very good. I could also call the management if I needed help with anything as the situation was very new to us and we were unsure on who to contact for various things we needed for Dad.
Thank you to everyone we dealt with for your care and compassion.
I have absolutely no hesitation in recommending this company
14 October 2025
This company provided palliative care for my late Mum, who recently passed away. She was diagnosed in hospital with cancer, and at the age of 90, it was decided to end her days at home.
The staff, without exception, were first class. Every one of them was polite and took great care of my mother.
She was treated with great dignity, care and a little humour, which she loved.
I especially liked the way the day before the first visit, I was called and they wanted great details of my Mother, her likes, her dislikes etc, and I was very impressed with the planning that went into her care to establish a routine.
.
I would not hesitate to recommend the company and the staff. Absolutely outstanding.
29 July 2025
We have ongoing care. We have used this care provider for over a year. We have received excellent care. If an issue arises. They deal with it promptly. The carers have become like a part of the family and are always willing to help with any task needed. They provide my husband with great care we as
a family feel comfortable with the carers. They are vital in helping us to care for my husband at home. They are all trustworthy and happy, helpful people. We as a family are very grateful to have such a reliable service that provides the care my husband's needs. We are happy that we found such a service that efficiently covers the rural area we live in. Good reliable care is hard to come by. We are appreciative that this service exists as it has helped us to have more quality time as a whole family which is irreplaceable time. My husband has the care he is happy with and carers that actually care. We are so glad we found them.
21 July 2025
It's very hard for me to write and give a general review as the care is erratic and not very uniform. Some of your staff are more than capable while others leave a lot to be desired. This has not changed in all the years I have used Personalized Care Plus as it is very hard as there are so many
staff to keep tabs on. I treat them all with the same level of respect and humour. Thank you for your time.
30 June 2025
Hi the love care & support given to my husband couldn't of been any better not only did they look after him they also made sure as his wife i was ok too we only them for 5/6 weeks but we felt comfortable ti have them coming into our home too they kind of become part of your family woukd highly
recommend this company
28 May 2025
The care and respect you showed to my mum in her end of life was amazing, all the ladies were polite, kind, respectful and were very lovely with my sister and I. Nice ladies to have in your home. Thank you so much for all you care and supporting my sister and I in caring for our mum.
Wishing you
all the very best,
26 May 2025
I didn't believe that any team would be able to give my mum the level of care I gave her in the past year. When we needed extra support, the manager and her team came in and within a matter of two days tailored care, that was above and beyond what me or my family could ever do. My mum was very able
in many ways but not in others, which, was very specific. This is where PCP's exemplary approach, gave my mum a new lease of life, aside from essential care.
Mum, would reguarly ask 'what time are they coming?' (an hour before they were due) not out of need but of excitement. Mum came to love the core team at PCP, like family - to the point she forgot she was unwell due to how unique this approach was from PCP. Priceless.
The managers team demonstrated expert level care in all areas, whilst giving constant, genuine compassion, knowing my mums needs, similar to what a lifelong friend would know and do - all in place in a matter of weeks.
If home care was an olympic sport, PCP would take Gold.
16 May 2025
The company was chosen by the NHS to provide care to my mum who was on end of life care.
As soon as the carers arrived they introduced themselves and we discussed what mums needs were.
At the time we were staying with mum as she was so poorly. We saw the carers 4 times a day. At each visit the
carer talked to mum and put her at ease. They told her what they would like to do and asked if that was OK with her. To washing her, changing pads, stripping the bed, clean clothes etc.
The gentle nature in which they talked to mum, cared for her and made sure she was comfortable at every stage. They made sure they used the correct cream on her skin, washed their hands and wore gloves.
As mum became very poorly they still talked to her and were so gentle. Even though mum could no longer respond. They continued to talk to her. The carers also made sure at every stage we were happy with their care.
I would happily recommend this company to anyone.
27 March 2025
Personalized care have been caring for my mother for over a year and have been excellent so far. My mother is very relaxed in the presence of all the carers who I find to be hard working and caring. Anything out of the ordinary or my Mum's needs change and they let me know straight away. Our peace
of mind has been significantly increased knowing that Mum is in good hands.
03 February 2025
Just a big massive thank you from myself a dear friend of the client you came to care for. We only had you for 2 days until the client was taken into palliative care. You made those days so happy for her, you came with smiles on your faces, you looked after her needs with compassion and nothing was
to much trouble. When you left each time you made sure she had everything she needed, can I thank you also on her behalf. Fabulous company and staff, you also took the time to call me to see if I was ok to.
03 February 2025
Immediately from meeting the carers who looked after my Mum, I was put at ease as they are all such genuinely lovely people. They treated my Mum with patience, dignity and respect at all stages of her care.
There is an app you can download which is updated with care notes after every visit which
is also really useful.
I have no problem at all recommending Personalized Care Plus Ltd.
07 January 2025
Due to my husband being terminally ill, he has been receiving care since October 2024. Being given a long list of carers when coming out of hospital was a bit daunting to ensure we chose the right one, so I read all the reviews and chose Personalized Care Plus Ltd, as they had the best reviews and
certainly live up to them. I can't thank them enough, they have been excellent right from the start, very professional, caring, kind and considerate and always going that extra mile. We cannot fault them, even when the snow came, living on a steep hill which everyone avoids, I didn't expect anyone to arrive, but they were here! Always good communication and easy to contact and happy to provide advice to make life easier. I really hope this review helps another family that finds themselves in this situation, as I can't recommend them enough.
02 December 2024
Your employees treated my dad with so much dignity and respect. They were knowledgeable kind and lovely towards my dad as if he were their own father definitely the best company we could have had. They were always on time, well presented and discussed everything with us also very nice to us as well,
only had my dad's well-being first and foremost.
06 November 2024
This company keeps the times they have arranged. The carers are exceptional, caring, understanding, and supportive, keeping the client and their own carer happy with their positive attitudes. I was extremely impressed with everyone who came to my husband, they showed him love and respect at all
times. After my husband passed I still received support and felt I wanted to highly recommend the company. Thank you all so much for all the smiles and encouragement along the way.
29 October 2024
PCP was a great comfort to myself and my family whilst they supported my brother in his own home. They went above and beyond. Cover was only agreed for 12 hours a day but they often supported him in hospital outside of these hours - not worrying about whether they would be paid. My brother certainly
isn't the easiest of patients and can be rather aggressive/anxious but they never gave up on him. A true care company.
21 October 2024
This agency has looked after my mum since her discharge home on the palliative/end-of-life care pathway. All of the staff have been extremely professional, polite, and caring towards my mum. They have taken care of her personal care needs in a dignified way. The use of electronic care records is
invaluable as it allows both me and my sister to see how mum has been when the care staff have attended. I would recommend this agency without a shadow of a doubt.