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Personalized Care Plus Ltd

Office 4.5/4.6, Litchurch Plaza, Litchurch Lane, Derby, Derbyshire DE24 8AA
Personalized Care Plus Ltd, Derby
Personalized Care Plus Ltd, Derby
Personalized Care Plus Ltd, Derby

At Personalized Care Plus, compassion and care come together to ensure the highest standard of support for individuals. The team treats every client with the same level of care and dedication they would want for their own loved ones.

Privacy, dignity, independence, and respect remain at the core of all services provided. The organization upholds strict quality standards, ensuring that each client’s environment is maintained according to their personal preferences.

All...  

Care Provided by Personalized Care Plus Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £25 - £45

Travel costs are dependent on terrain and area. Please enquire about the costs.

The price(s) shown are provided by the agency. Contact Personalized Care Plus Ltd for full pricing details and T&Cs.

Contact Personalized Care Plus Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Personalized Care Plus Ltd
  • Private Owned

Person in charge

  • Enzani Nyatoro (Registered Manager & Director)

Personalized Care Plus Ltd Reviews (33)

9.8

Personalized Care Plus Ltd has a Review Score of 9.8 (9.841) out of 10, based on 25 reviews in the last 2 years. Over all time Personalized Care Plus Ltd has 33 reviews.

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Showing 33 reviews matching selected criteria
Review from Victoria O (Client / Service User) published on 15 April 2026 Submitted via Website
Overall Experience

1 )supportive 2)good behavior 3)creative 4) good hygiene 5)honest

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Review from E B (Niece of Client) published on 8 April 2026 Submitted via Website
Overall Experience
The care provided for my aunty in her last few weeks was exceptional.
Full of care, gentle and very attentive.
Very professional and great communicated with myself.
My aunty felt very happy and safe in their hands.

Would definitely recommend this care company for daycare & night sits.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your kind words and thoughtful feedback.

We are truly delighted to hear that your aunty felt happy, safe, and well cared for while in our hands. Providing gentle, attentive, and professional care is at the heart of what we do, and it means so much to know that this was reflected in your experience.

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Review from L B (Daughter of Client) published on 12 February 2026 Submitted via Website
Overall Experience

Farah and Winnie were absolutely brilliant and connected with my mother and she enjoyed their company. Farah and Winnie went above and beyond with her care. They spoke to her with respect and treated her with kindness and dignity. These 2 ladies are a credit to your company.

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Review from S G (Wife of Client) published on 19 January 2026 Submitted via Website
Overall Experience

I will be forever grateful to-the Manager and her amazing team for the love, compassion and humanity they showed me and my husband during the most heartbreaking time of our lives.

We were in a state of absolute desperation. The care company we had at the time was simply not fit for purpose and I would not let them continue coming into my husband, who was at home on end of life care. I didn't know where to turn or what to do next !!!

It was a Friday teatime when I reached out to Personalised Care Plus , they heard my desperation.

The manager and her colleague arrived at our house around 7 pm and didn't leave until almost 10 pm. Nothing felt rushed, inconvenient or transactional. They gave us their time, attention and their hearts when we needed it most.

They took their time to understand not only my husband's needs, but mine as well and they treated us both with such incredible kindness and respect. While organising all the necessary care arrangements they also insured my husband w

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for sharing your deeply moving words. We are truly humbled and grateful for your kind recognition. It was our absolute privilege to be there for you and your husband during such a difficult time.

At Personalised Care Plus, we believe that genuine care goes far beyond providing...  

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Review from S H (Client / Service User) published on 12 December 2025 Submitted via Website
Overall Experience
I am a person with physical disability.

I receive double carer support from Enzani and the carers team, and I'm so thankful for their amazing service. They are empathetic, client-centred, friendly, and always available when needed. The team is supportive, affordable, and quick to respond to calls. They work closely with my community Occupational Therapist to create a care plan that fits my needs perfectly. I truly appreciate their kindness, reliability, and professionalism. Highly recommended for anyone seeking quality, person-centred care.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for taking the time to share your review of our service. It means a lot to us. We're glad to hear that the support you receive from the Manager and the team has made a positive difference in your day-to-day life.

Our carers work hard to provide care that is compassionate,...  

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Review from Megan F (Daughter of Client) published on 27 November 2025 Submitted via Website
Overall Experience

Initially I was apprehensive about using Personalized Care Plus as I had never heard of the company before but I needn't have been, they were amazing. There was a small team of people involved in caring for Mum and every once of them showed kindness, care and compassion not only to Mum but me too, I generally felt they wanted to help improve our situation. They were patient and all round lovely and put Mum at the centre of everything they did. A special mention to Raffi and Hannah who were with Mum in her final days, they were nothing short of wonderful and I will be forever grateful of the care they showed her at the end of her life. If you or a family member ever find yourselves needing care at home, I would not hesitate to recommend this company, honestly they were amazing.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for sharing this. We are truly grateful for your kind words. Knowing that our team was able to support both your mum and you with kindness and compassion means the world to us.

A special thank you for mentioning Raffi and Hannah; we will make sure they see your lovely...  

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Review from N M (Son of Client) published on 12 November 2025 Submitted via Website
Overall Experience
Excellent care provided . Carers are all lovely and friendly , Caring and compassionate . My mum is so pleased to finally have carers that she is comfortable with .
A comprehensive care plan completed by Irene which all the carers follow . The carers interact and chat with my mum and make her feel at ease. They are punctual and always let you know if they are running late .

Carers talk to family as well when they are caring out their duties and always make sure mums comfortable . Can definitely recommend .

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Review from Sarah R (Daughter of Client) published on 4 November 2025 Submitted via Website
Overall Experience
The company provided care for my father in his final weeks after his release from hospital. I have to say I was a bit skeptical at first as I was worried about the care they would give and if they would be reliable etc. Within about an hour of us getting Dad home from hospital the carers were there and they stuck to the agreed timings and never let us down. They always treated Dad with respect and they had smiles on their faces even though I know at times that must have been difficult. They really made a difficult time for the family to deal with much easier for which we are so very grateful. We had various people seeing to dad depending on the shifts but they all were very good. I could also call the management if I needed help with anything as the situation was very new to us and we were unsure on who to contact for various things we needed for Dad.
Thank you to everyone we dealt with for your care and compassion.

I have absolutely no hesitation in recommending this company

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Dear Sarah,

Thank you so much for taking the time to share your experience and for your heartfelt words. We understand how difficult and emotional those final weeks can be, and it means a great deal to us that you trusted Personalized Care Plus to support your father and your family through such...  

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Review from Graham B (Son of Client) published on 14 October 2025 Submitted via Website
Overall Experience

This company provided palliative care for my late Mum, who recently passed away. She was diagnosed in hospital with cancer, and at the age of 90, it was decided to end her days at home.

The staff, without exception, were first class. Every one of them was polite and took great care of my mother. She was treated with great dignity, care and a little humour, which she loved.

I especially liked the way the day before the first visit, I was called and they wanted great details of my Mother, her likes, her dislikes etc, and I was very impressed with the planning that went into her care to establish a routine.
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I would not hesitate to recommend the company and the staff. Absolutely outstanding.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you for sharing your review during what we know must be a very emotional period for you and your family. Please accept our deepest condolences on the loss of your mum.

It was our privilege to support her during her final days at home. We are truly grateful for your kind words about our team....  

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Review from Adele J (Wife of Client) published on 29 July 2025 Submitted via Website
Overall Experience

We have ongoing care. We have used this care provider for over a year. We have received excellent care. If an issue arises. They deal with it promptly. The carers have become like a part of the family and are always willing to help with any task needed. They provide my husband with great care we as a family feel comfortable with the carers. They are vital in helping us to care for my husband at home. They are all trustworthy and happy, helpful people. We as a family are very grateful to have such a reliable service that provides the care my husband's needs. We are happy that we found such a service that efficiently covers the rural area we live in. Good reliable care is hard to come by. We are appreciative that this service exists as it has helped us to have more quality time as a whole family which is irreplaceable time. My husband has the care he is happy with and carers that actually care. We are so glad we found them.

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Review from Sarah B (Client / Service User) published on 21 July 2025 Submitted via Postal Card
Overall Experience

It's very hard for me to write and give a general review as the care is erratic and not very uniform. Some of your staff are more than capable while others leave a lot to be desired. This has not changed in all the years I have used Personalized Care Plus as it is very hard as there are so many staff to keep tabs on. I treat them all with the same level of respect and humour. Thank you for your time.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you for taking the time to share your feedback — we genuinely value your openness and your continued use of Personalized Care Plus over the years.

We’re sorry to hear that your experience has felt inconsistent at times. We appreciate your recognition that some of our carers have met your...  

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Review from Mary D (Wife of Client) published on 30 June 2025 Submitted via Website
Overall Experience

Hi the love care & support given to my husband couldn't of been any better not only did they look after him they also made sure as his wife i was ok too we only them for 5/6 weeks but we felt comfortable ti have them coming into our home too they kind of become part of your family woukd highly recommend this company

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your kind and thoughtful words. It truly means the world to us to know that both you and your husband felt cared for, supported, and comfortable with our team. We understand how important it is not only to look after those we care for, but also to ensure their loved ones feel...  

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Review from Janet H (Daughter of Client) published on 28 May 2025 Submitted via Website
Overall Experience
The care and respect you showed to my mum in her end of life was amazing, all the ladies were polite, kind, respectful and were very lovely with my sister and I. Nice ladies to have in your home. Thank you so much for all you care and supporting my sister and I in caring for our mum.

Wishing you all the very best,

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your kind and touching words. We are truly honoured to have been able to support you, your sister, and your mum during such a deeply important time. It means a great deal to know that the care and respect we gave brought comfort to your family.Your appreciation for our...  

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Review from James L (Son of Client) published on 26 May 2025 Submitted via Website
Overall Experience
I didn't believe that any team would be able to give my mum the level of care I gave her in the past year. When we needed extra support, the manager and her team came in and within a matter of two days tailored care, that was above and beyond what me or my family could ever do. My mum was very able in many ways but not in others, which, was very specific. This is where PCP's exemplary approach, gave my mum a new lease of life, aside from essential care.
Mum, would reguarly ask 'what time are they coming?' (an hour before they were due) not out of need but of excitement. Mum came to love the core team at PCP, like family - to the point she forgot she was unwell due to how unique this approach was from PCP. Priceless.
The managers team demonstrated expert level care in all areas, whilst giving constant, genuine compassion, knowing my mums needs, similar to what a lifelong friend would know and do - all in place in a matter of weeks.

If home care was an olympic sport, PCP would take Gold.

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Review from Alison P (Daughter of Client) published on 16 May 2025 Submitted via Website
Overall Experience
The company was chosen by the NHS to provide care to my mum who was on end of life care.
As soon as the carers arrived they introduced themselves and we discussed what mums needs were.
At the time we were staying with mum as she was so poorly. We saw the carers 4 times a day. At each visit the carer talked to mum and put her at ease. They told her what they would like to do and asked if that was OK with her. To washing her, changing pads, stripping the bed, clean clothes etc.
The gentle nature in which they talked to mum, cared for her and made sure she was comfortable at every stage. They made sure they used the correct cream on her skin, washed their hands and wore gloves.
As mum became very poorly they still talked to her and were so gentle. Even though mum could no longer respond. They continued to talk to her. The carers also made sure at every stage we were happy with their care.

I would happily recommend this company to anyone.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you sincerely for taking the time to share your experience with us, especially during such a personal and emotional time for your family.

We are truly honoured to have been chosen to support your mum during her end-of-life care. Knowing that our carers were able to provide her with...  

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Review from Matt T (Mother of Client) published on 27 March 2025 Submitted via Website
Overall Experience

Personalized care have been caring for my mother for over a year and have been excellent so far. My mother is very relaxed in the presence of all the carers who I find to be hard working and caring. Anything out of the ordinary or my Mum's needs change and they let me know straight away. Our peace of mind has been significantly increased knowing that Mum is in good hands.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that your mother feels comfortable and well cared for, and that our team has helped bring you peace of mind. Providing compassionate, high-quality care is at the heart of what...  

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Review from B B (Friend of Client) published on 3 February 2025 Submitted via Website
Overall Experience

Just a big massive thank you from myself a dear friend of the client you came to care for. We only had you for 2 days until the client was taken into palliative care. You made those days so happy for her, you came with smiles on your faces, you looked after her needs with compassion and nothing was to much trouble. When you left each time you made sure she had everything she needed, can I thank you also on her behalf. Fabulous company and staff, you also took the time to call me to see if I was ok to.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your kind and heartfelt words. It truly means the world to us to hear that we could make a positive difference, even in such a brief time. Caring for your dear friend was an absolute privilege, and were so glad we could bring some comfort and happiness during those precious...  

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Review from B W (Son of Client) published on 3 February 2025 Submitted via Website
Overall Experience
Immediately from meeting the carers who looked after my Mum, I was put at ease as they are all such genuinely lovely people. They treated my Mum with patience, dignity and respect at all stages of her care.
There is an app you can download which is updated with care notes after every visit which is also really useful.

I have no problem at all recommending Personalized Care Plus Ltd.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your wonderful feedback! Were truly grateful that you took the time to share your experience. It means the world to us to know that our carers were able to provide your Mum with the patience, dignity, and respect she deserves. Were also thrilled to hear that you found the app...  

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Review from Kirstine T (Wife of Client) published on 7 January 2025 Submitted via Website
Overall Experience

Due to my husband being terminally ill, he has been receiving care since October 2024. Being given a long list of carers when coming out of hospital was a bit daunting to ensure we chose the right one, so I read all the reviews and chose Personalized Care Plus Ltd, as they had the best reviews and certainly live up to them. I can't thank them enough, they have been excellent right from the start, very professional, caring, kind and considerate and always going that extra mile. We cannot fault them, even when the snow came, living on a steep hill which everyone avoids, I didn't expect anyone to arrive, but they were here! Always good communication and easy to contact and happy to provide advice to make life easier. I really hope this review helps another family that finds themselves in this situation, as I can't recommend them enough.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for taking the time to share your experience with Personalized Care Plus. We are deeply touched by your kind words and are honoured to have been able to support you and your husband during this challenging time.

It means a great deal to us that you chose our services after such...  

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Review from Denise R (Daughter of Client) published on 2 December 2024 Submitted via Website
Overall Experience

Your employees treated my dad with so much dignity and respect. They were knowledgeable kind and lovely towards my dad as if he were their own father definitely the best company we could have had. They were always on time, well presented and discussed everything with us also very nice to us as well, only had my dad's well-being first and foremost.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your feedback. It means the world to us to know that our team made such a positive impact on your dad and your family. Treating every individual with dignity, respect and kindness is at the core of what we do, and hearing that it felt as though we cared for him like our own...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

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News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Personalized Care Plus Ltd.

Meet the Team (1)

Enzani Nyatoro Job Title: Managing Director Joined: 2020
Enzani Nyatoro

The Registered Manager/Proprietor is Enzani Nyatoro, who is a health care professional with a Nursing, Health Care Law, Health Care Business and Risk Management qualifications. She has extensive experience working in a clinical capacity and Senior Management administrative roles in Governance, Quality and Patient Safety in the NHS and the independent sector. Her knowledge, experience and skills include implementation of strategic change initiatives, promoting and coaching teams to improve outcomes for clients, service users and carers. Mrs Nyatoro believes having a practical approach is invaluable and, as such, she has maintained her professional registration by providing hands-on care to Service Users from time to time. This has helped her keep her skills up to date whilst coaching and supervising staff to ensure the team continues to provide personalised, compassionate care. It is also a way of evaluating the effectiveness of our approach, systems and processes to ensure both service user and staff.

EXPERIENCE in:
Domiciliary Care
TDDI Care
Respite Care
Dementia Care
Learning Disabilities

Palliative

Frequently Asked Questions about Personalized Care Plus Ltd

How many Carers does Personalized Care Plus Ltd employ?

Personalized Care Plus Ltd employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personalized Care Plus Ltd to verify any information. View our terms and conditions. Personalized Care Plus Ltd has an Enhanced Service - more info.