Personalized Care Plus Ltd

Thank you for taking the time to share your feedback — we genuinely value your openness and your continued use of Personalized Care Plus over the years.

We’re sorry to hear that your experience has felt inconsistent at times. We appreciate your recognition that some of our carers have met your expectations, while others have not. Your feedback is always taken seriously, and we’ve worked hard to respect your preferences by promptly changing carers whenever requested.

This does mean, however, that you may encounter new staff more often than some of our other clients. While we understand that continuity is important, balancing consistency with individual preferences can sometimes present challenges. That said, we remain committed to finding the right carers for you and will continue striving to improve the quality and consistency of your care.

Thank you again for your respectful approach to our team and for your continued trust in us.

Thank you so much for your kind and thoughtful words. It truly means the world to us to know that both you and your husband felt cared for, supported, and comfortable with our team. We understand how important it is not only to look after those we care for, but also to ensure their loved ones feel supported and reassured. It is a privilege to have been welcomed into your home and to become part of your family, even for a short time. Your recommendation is deeply appreciated, and we are always here if you ever need us again. Wishing you all the best.

Thank you so much for your kind and touching words. We are truly honoured to have been able to support you, your sister, and your mum during such a deeply important time. It means a great deal to know that the care and respect we gave brought comfort to your family.Your appreciation for our team-their kindness, respect, and presence-means more than we can express. We are grateful to have been welcomed into your home and trusted with such a meaningful responsibility.Wishing you and your sister continued strength, peace, and all the very best.Warmest regards,

Thank you sincerely for taking the time to share your experience with us, especially during such a personal and emotional time for your family.

We are truly honoured to have been chosen to support your mum during her end-of-life care. Knowing that our carers were able to provide her with comfort, dignity, and kindness means so much to us. Your kind words about the gentle and respectful way they cared for her — and the reassurance they offered to both your mum and your family — are deeply appreciated.

Our team is committed to delivering care that treats every individual with compassion, and it’s incredibly moving to know their efforts made a difference during such a significant time.

Thank you again for your heartfelt recommendation. Please accept our deepest sympathies for your loss.

Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that your mother feels comfortable and well cared for, and that our team has helped bring you peace of mind. Providing compassionate, high-quality care is at the heart of what we do, and were delighted to hear that our carers have been attentive and proactive in supporting your mums needs.If theres ever anything more we can do, please dont hesitate to reach out. We truly appreciate your trust in us.

Thank you so much for your kind and heartfelt words. It truly means the world to us to hear that we could make a positive difference, even in such a brief time. Caring for your dear friend was an absolute privilege, and were so glad we could bring some comfort and happiness during those precious days. Our team takes pride in providing compassionate and personalised care, and it warms our hearts to know that it was felt and appreciated. Knowing that we could support not just your friend but also you during such a challenging time reaffirms why we do what we do. Please don't hesitate to reach out if you need anything in the future. Wishing you strength, comfort, and peace.

Thank you so much for your wonderful feedback! Were truly grateful that you took the time to share your experience. It means the world to us to know that our carers were able to provide your Mum with the patience, dignity, and respect she deserves. Were also thrilled to hear that you found the app useful for staying updated it's designed to offer families peace of mind, and were glad it worked well for you. Your kind words and recommendation inspire us to continue delivering the highest standard of care to our clients. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for trusting Personalized Care Plus Ltd!

Thank you so much for taking the time to share your experience with Personalized Care Plus. We are deeply touched by your kind words and are honoured to have been able to support you and your husband during this challenging time.

It means a great deal to us that you chose our services after such careful consideration, and we’re thrilled to hear that we’ve lived up to your expectations. Our team is dedicated to providing compassionate and professional care, and knowing that our efforts have made a positive difference for your family is incredibly rewarding.

We’re especially grateful for your acknowledgment of our commitment, even in adverse conditions like the snowy weather. Going the extra mile—literally and figuratively—is what we strive to do for all our clients.

Your thoughtful review not only warms our hearts but also helps other families who may be navigating similar circumstances. Thank you for trusting us and for your glowing recommendation. Please don’t hesitate to reach out if there’s anything more we can do for you.

Thank you so much for your feedback. It means the world to us to know that our team made such a positive impact on your dad and your family. Treating every individual with dignity, respect and kindness is at the core of what we do, and hearing that it felt as though we cared for him like our own family is the highest compliment we could receive.
We’re grateful for the opportunity to have been there for your dad and your family. If there’s anything more we can do for you, please don’t hesitate to let us know. Wishing you and your family all the best!

Thank you so much for your thoughtful review! We're happy to hear that our team has provided reliable, compassionate, and supportive care for your husband. It's our priority to make both our clients and caregivers feel comfortable and valued, and it's wonderful to know that you have experienced the level of care we endeavor to deliver and that we are making a positive impact. Your feedback truly means a lot to us and will be shared with the team. Please don't hesitate to reach out if there's anything more we can do for you. Thank you again!

We're incredibly grateful for your kind words and are so pleased to hear that our team at Personalized Care Plus (PCP) was able to provide the support and care your brother needed. Our goal is always to go above and beyond for our clients and their families, especially in challenging times, and we're glad that we could bring comfort and stability to your family. We truly appreciate your recognition of the team's dedication and resilience. Wishing you and your family all the very best, and thank you again for sharing your experience with us.

Thank you very much for your kind words and for sharing your experience. It has been our privilege to care for your mum, and we appreciate the trust you've placed in us during this significant time. We're pleased to hear that our team has been able to provide the professional, compassionate care your mum deserves and that the electronic care records have been useful for you and your sister. We really appreciate your recommendation, and we are committed to supporting your family. Please don't hesitate to reach out if there's anything more we can do for you.

Thank you for allowing us to support you and your mum and for taking the time to provide this valuable feedback. Our aim is to provide quality and compassionate care at all times. For us, every contact counts, and we aim to leave a good impression. Clearly, as management, we failed to meet our own standards. Our communication at the end has failed to meet expectations and for this, we can only apologise. We have gone back into our records to understand what happened as this is not our usual practice. We will take the learning form this and hope no other family will go through a similar experience.

Thank you so much for your kind words! We are thrilled to know the difference our support has had in the lives of you and your loved ones!

Thank you so much for your sweet words. We've taken great joy in being able to support your family over the past months. We're always looking to improve the experience of care for all our clients and value all the feedback we receive.