Personalized Care Plus Ltd

Office 4.5/4.6, Litchurch Plaza, Litchurch Lane, Derby DE24 8AA
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9.8 30 Reviews
  • Personalized Care Plus Ltd, Derby
At Personalized Care Plus, compassion and care come together to ensure the highest standard of support for individuals. The team treats every client with the same level of care and dedication they would want for their own loved ones.

Privacy, dignity, independence, and respect remain at the core of all services provided. The organization upholds strict quality standards, ensuring that each client’s environment is maintained according to their personal preferences.

All staff members undergo a comprehensive screening process, including DBS checks, to guarantee security and peace of mind for both clients and their families.

Personalized Care Plus has a team of dedicated professionals qualified to deliver a range of specialized support packages, including:

•        Ventilator and Tracheostomy Care
•        Spinal Cord Injury Care
•        Neurological Conditions (e.g., Motor Neurone Disease, Multiple Sclerosis)
•        Palliative and End-of-Life Care
•        Brain Injury and Stroke Rehabilitation
•        Learning Disabilities and Autism with Challenging Behaviours
•        Complex Medication and Pain Management
•        Total Parenteral Nutrition (TPN) and Enteral Feeding
•        Dementia and Alzheimer’s Care

Guided by five core values, Personalized Care Plus is:

Inspiring – Empowering individuals to achieve their goals.
Collaborative – Recognizing that more can be achieved through teamwork.
Unique – Delivering care tailored to each individual's specific needs.
Innovative – Continuously seeking better ways to provide support.
Honest & Transparent – Building trust through openness, even in challenging situations.
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Care Provided by Personalized Care Plus Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £45

Travel costs are dependent on terrain and area. Please enquire about the costs.

These prices are only a guideline, please contact Personalized Care Plus Ltd to find out the exact price for your requirements.

Contact Personalized Care Plus Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Personalized Care Plus Ltd to get a personalised quote.

Good to Know

Owner

  • Personalized Care Plus Ltd
  • Privately Owned

Person in Charge

  • Enzani Nyatoro (Registered Manager & Director)

Personalized Care Plus Ltd Reviews (30)

9.8

Personalized Care Plus Ltd has a Review Score of 9.8 (9.828) out of 10, based on 24 reviews in the last 2 years.
Over all time Personalized Care Plus Ltd has 30 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Personalized Care Plus Ltd
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Total of 30, showing 1-20
Review from S G (Wife of Client) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will be forever grateful to-the Manager and her amazing team for the love, compassion and humanity they showed me and my husband during the most heartbreaking time of our lives.


We were in a state of absolute desperation. The care company we had at the time was simply not fit for purpose and

I would not let them continue coming into my husband, who was at home on end of life care. I didn't know where to turn or what to do next !!!


It was a Friday teatime when I reached out to Personalised Care Plus , they heard my desperation.
The manager and her colleague arrived at our house around 7 pm and didn't leave until almost 10 pm. Nothing felt rushed, inconvenient or transactional. They gave us their time, attention and their hearts when we needed it most.


They took their time to understand not only my husband's needs, but mine as well and they treated us both with such incredible kindness and respect. While organising all the necessary care arrangements they also insured my husband w

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for sharing your deeply moving words. We are truly humbled and grateful for your kind recognition. It was our absolute privilege to be there for you and your husband during such a difficult time.

At Personalised Care Plus, we believe that genuine care goes far beyond providing a service its about compassion, respect, and being fully present for those who need us most. Knowing that we were able to bring comfort and support to you both means the world to our entire team.

Your message will be shared with everyone involved, as it reminds us why we do what we do every day. From all of us, please accept our heartfelt thanks and very best wishes.
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Review from S H (Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a person with physical disability.
I receive double carer support from Enzani and the carers team, and I'm so thankful for their amazing service. They are empathetic, client-centred, friendly, and always available when needed. The team is supportive, affordable, and quick to respond to calls.
They work closely with my community Occupational Therapist to create a care plan that fits my needs perfectly. I truly appreciate their kindness, reliability, and professionalism. Highly recommended for anyone seeking quality, person-centred care.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for taking the time to share your review of our service. It means a lot to us. We're glad to hear that the support you receive from the Manager and the team has made a positive difference in your day-to-day life.
Our carers work hard to provide care that is compassionate, reliable, and tailored to each person's needs, so knowing that you feel understood and well-supported is incredibly rewarding. We're also pleased that our collaboration with your Occupational Therapist has helped shape a care plan that works well for you.
Your kind words about our team's friendliness, professionalism and responsiveness are deeply appreciated. Thank you again for your trust and recommendation - we'll continue doing our best to support you with the same level of care and dedication.
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Review from Megan F (Daughter of Client) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially I was apprehensive about using Personalized Care Plus as I had never heard of the company before but I needn't have been, they were amazing. There was a small team of people involved in caring for Mum and every once of them showed kindness, care and compassion not only to Mum but me too, I
generally felt they wanted to help improve our situation. They were patient and all round lovely and put Mum at the centre of everything they did. A special mention to Raffi and Hannah who were with Mum in her final days, they were nothing short of wonderful and I will be forever grateful of the care they showed her at the end of her life. If you or a family member ever find yourselves needing care at home, I would not hesitate to recommend this company, honestly they were amazing.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for sharing this. We are truly grateful for your kind words. Knowing that our team was able to support both your mum and you with kindness and compassion means the world to us.

A special thank you for mentioning Raffi and Hannah; we will make sure they see your lovely message.

We are honoured to have been there for your mum in her final days, and we are deeply touched by your recommendation.

Thank you for trusting us.
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Review from N M (Son of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided . Carers are all lovely and friendly , Caring and compassionate . My mum is so pleased to finally have carers that she is comfortable with .
A comprehensive care plan completed by Irene which all the carers follow . The carers interact and chat with my mum and make her feel
at ease. They are punctual and always let you know if they are running late .
Carers talk to family as well when they are caring out their duties and always make sure mums comfortable . Can definitely recommend .
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Review from Sarah R (Daughter of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company provided care for my father in his final weeks after his release from hospital. I have to say I was a bit skeptical at first as I was worried about the care they would give and if they would be reliable etc. Within about an hour of us getting Dad home from hospital the carers were there
and they stuck to the agreed timings and never let us down. They always treated Dad with respect and they had smiles on their faces even though I know at times that must have been difficult. They really made a difficult time for the family to deal with much easier for which we are so very grateful. We had various people seeing to dad depending on the shifts but they all were very good. I could also call the management if I needed help with anything as the situation was very new to us and we were unsure on who to contact for various things we needed for Dad.
Thank you to everyone we dealt with for your care and compassion.
I have absolutely no hesitation in recommending this company
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdDear Sarah,

Thank you so much for taking the time to share your experience and for your heartfelt words. We understand how difficult and emotional those final weeks can be, and it means a great deal to us that you trusted Personalized Care Plus to support your father and your family through such an important time.

Our team takes great pride in delivering care that is not only reliable, but also respectful, compassionate, and centred around the needs and dignity of each person we support. Knowing that our carers helped make things a little easier for your family during such a challenging period truly means the world to us.

We are especially grateful for your feedback regarding our responsiveness and communication. We strive to ensure every family feels supported-not just with care, but with guidance, reassurance, and the knowledge that we are only ever a phone call away.

Thank you again for your kind words and for recommending us. We will share your review with our staff
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Review from Graham B (Son of Client) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company provided palliative care for my late Mum, who recently passed away. She was diagnosed in hospital with cancer, and at the age of 90, it was decided to end her days at home.


The staff, without exception, were first class. Every one of them was polite and took great care of my mother. She

was treated with great dignity, care and a little humour, which she loved.


I especially liked the way the day before the first visit, I was called and they wanted great details of my Mother, her likes, her dislikes etc, and I was very impressed with the planning that went into her care to establish a routine.
.
I would not hesitate to recommend the company and the staff. Absolutely outstanding.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you for sharing your review during what we know must be a very emotional period for you and your family. Please accept our deepest condolences on the loss of your mum.
It was our privilege to support her during her final days at home. We are truly grateful for your kind words about our team. Ensuring every person we care for is treated with dignity, compassion, and respect is at the heart of what we do-so knowing that your mum felt cared for, comfortable, and even shared some smiles along the way means so much to us.
We are glad to hear that the time we spent understanding her preferences and routines made a difference. Personalised care starts with listening, and we believe that every detail, no matter how small, helps us deliver the care each person deserves.
Thank you for recommending our service. Feedback like yours is incredibly valuable to us as a small care provider, and we will make sure the entire team hears your kind words-they will be deeply touched.
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Review from Adele J (Wife of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have ongoing care. We have used this care provider for over a year. We have received excellent care. If an issue arises. They deal with it promptly. The carers have become like a part of the family and are always willing to help with any task needed. They provide my husband with great care we as
a family feel comfortable with the carers. They are vital in helping us to care for my husband at home. They are all trustworthy and happy, helpful people. We as a family are very grateful to have such a reliable service that provides the care my husband's needs. We are happy that we found such a service that efficiently covers the rural area we live in. Good reliable care is hard to come by. We are appreciative that this service exists as it has helped us to have more quality time as a whole family which is irreplaceable time. My husband has the care he is happy with and carers that actually care. We are so glad we found them.
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Review from Sarah B (Client) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's very hard for me to write and give a general review as the care is erratic and not very uniform. Some of your staff are more than capable while others leave a lot to be desired. This has not changed in all the years I have used Personalized Care Plus as it is very hard as there are so many staff
to keep tabs on. I treat them all with the same level of respect and humour. Thank you for your time.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you for taking the time to share your feedback — we genuinely value your openness and your continued use of Personalized Care Plus over the years.

We’re sorry to hear that your experience has felt inconsistent at times. We appreciate your recognition that some of our carers have met your expectations, while others have not. Your feedback is always taken seriously, and we’ve worked hard to respect your preferences by promptly changing carers whenever requested.

This does mean, however, that you may encounter new staff more often than some of our other clients. While we understand that continuity is important, balancing consistency with individual preferences can sometimes present challenges. That said, we remain committed to finding the right carers for you and will continue striving to improve the quality and consistency of your care.

Thank you again for your respectful approach to our team and for your continued trust in us.
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Review from Mary D (Wife of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi the love care & support given to my husband couldn't of been any better not only did they look after him they also made sure as his wife i was ok too we only them for 5/6 weeks but we felt comfortable ti have them coming into our home too they kind of become part of your family woukd highly recommend
this company
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your kind and thoughtful words. It truly means the world to us to know that both you and your husband felt cared for, supported, and comfortable with our team. We understand how important it is not only to look after those we care for, but also to ensure their loved ones feel supported and reassured. It is a privilege to have been welcomed into your home and to become part of your family, even for a short time. Your recommendation is deeply appreciated, and we are always here if you ever need us again. Wishing you all the best.
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Review from Janet H (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and respect you showed to my mum in her end of life was amazing, all the ladies were polite, kind, respectful and were very lovely with my sister and I. Nice ladies to have in your home. Thank you so much for all you care and supporting my sister and I in caring for our mum.
Wishing you all
the very best,
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your kind and touching words. We are truly honoured to have been able to support you, your sister, and your mum during such a deeply important time. It means a great deal to know that the care and respect we gave brought comfort to your family.Your appreciation for our team-their kindness, respect, and presence-means more than we can express. We are grateful to have been welcomed into your home and trusted with such a meaningful responsibility.Wishing you and your sister continued strength, peace, and all the very best.Warmest regards,
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Review from James L (Son of Client) published on 26 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn't believe that any team would be able to give my mum the level of care I gave her in the past year. When we needed extra support, the manager and her team came in and within a matter of two days tailored care, that was above and beyond what me or my family could ever do. My mum was very able
in many ways but not in others, which, was very specific. This is where PCP's exemplary approach, gave my mum a new lease of life, aside from essential care.
Mum, would reguarly ask 'what time are they coming?' (an hour before they were due) not out of need but of excitement. Mum came to love the core team at PCP, like family - to the point she forgot she was unwell due to how unique this approach was from PCP. Priceless.
The managers team demonstrated expert level care in all areas, whilst giving constant, genuine compassion, knowing my mums needs, similar to what a lifelong friend would know and do - all in place in a matter of weeks.
If home care was an olympic sport, PCP would take Gold.
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Review from Alison P (Daughter of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company was chosen by the NHS to provide care to my mum who was on end of life care.
As soon as the carers arrived they introduced themselves and we discussed what mums needs were.
At the time we were staying with mum as she was so poorly. We saw the carers 4 times a day. At each visit the carer
talked to mum and put her at ease. They told her what they would like to do and asked if that was OK with her. To washing her, changing pads, stripping the bed, clean clothes etc.
The gentle nature in which they talked to mum, cared for her and made sure she was comfortable at every stage. They made sure they used the correct cream on her skin, washed their hands and wore gloves.
As mum became very poorly they still talked to her and were so gentle. Even though mum could no longer respond. They continued to talk to her. The carers also made sure at every stage we were happy with their care.
I would happily recommend this company to anyone.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you sincerely for taking the time to share your experience with us, especially during such a personal and emotional time for your family.

We are truly honoured to have been chosen to support your mum during her end-of-life care. Knowing that our carers were able to provide her with comfort, dignity, and kindness means so much to us. Your kind words about the gentle and respectful way they cared for her — and the reassurance they offered to both your mum and your family — are deeply appreciated.

Our team is committed to delivering care that treats every individual with compassion, and it’s incredibly moving to know their efforts made a difference during such a significant time.

Thank you again for your heartfelt recommendation. Please accept our deepest sympathies for your loss.
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Review from Matt T (Mother of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personalized care have been caring for my mother for over a year and have been excellent so far. My mother is very relaxed in the presence of all the carers who I find to be hard working and caring. Anything out of the ordinary or my Mum's needs change and they let me know straight away. Our peace of
mind has been significantly increased knowing that Mum is in good hands.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that your mother feels comfortable and well cared for, and that our team has helped bring you peace of mind. Providing compassionate, high-quality care is at the heart of what we do, and were delighted to hear that our carers have been attentive and proactive in supporting your mums needs.If theres ever anything more we can do, please dont hesitate to reach out. We truly appreciate your trust in us.
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Review from B B (Friend of Client) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a big massive thank you from myself a dear friend of the client you came to care for. We only had you for 2 days until the client was taken into palliative care. You made those days so happy for her, you came with smiles on your faces, you looked after her needs with compassion and nothing was
to much trouble. When you left each time you made sure she had everything she needed, can I thank you also on her behalf. Fabulous company and staff, you also took the time to call me to see if I was ok to.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your kind and heartfelt words. It truly means the world to us to hear that we could make a positive difference, even in such a brief time. Caring for your dear friend was an absolute privilege, and were so glad we could bring some comfort and happiness during those precious days. Our team takes pride in providing compassionate and personalised care, and it warms our hearts to know that it was felt and appreciated. Knowing that we could support not just your friend but also you during such a challenging time reaffirms why we do what we do. Please don't hesitate to reach out if you need anything in the future. Wishing you strength, comfort, and peace.
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Review from B W (Son of Client) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Immediately from meeting the carers who looked after my Mum, I was put at ease as they are all such genuinely lovely people. They treated my Mum with patience, dignity and respect at all stages of her care.
There is an app you can download which is updated with care notes after every visit which is
also really useful.
I have no problem at all recommending Personalized Care Plus Ltd.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your wonderful feedback! Were truly grateful that you took the time to share your experience. It means the world to us to know that our carers were able to provide your Mum with the patience, dignity, and respect she deserves. Were also thrilled to hear that you found the app useful for staying updated it's designed to offer families peace of mind, and were glad it worked well for you. Your kind words and recommendation inspire us to continue delivering the highest standard of care to our clients. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for trusting Personalized Care Plus Ltd!
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Review from Kirstine T (Wife of Client) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my husband being terminally ill, he has been receiving care since October 2024. Being given a long list of carers when coming out of hospital was a bit daunting to ensure we chose the right one, so I read all the reviews and chose Personalized Care Plus Ltd, as they had the best reviews and certainly
live up to them. I can't thank them enough, they have been excellent right from the start, very professional, caring, kind and considerate and always going that extra mile. We cannot fault them, even when the snow came, living on a steep hill which everyone avoids, I didn't expect anyone to arrive, but they were here! Always good communication and easy to contact and happy to provide advice to make life easier. I really hope this review helps another family that finds themselves in this situation, as I can't recommend them enough.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for taking the time to share your experience with Personalized Care Plus. We are deeply touched by your kind words and are honoured to have been able to support you and your husband during this challenging time.

It means a great deal to us that you chose our services after such careful consideration, and we’re thrilled to hear that we’ve lived up to your expectations. Our team is dedicated to providing compassionate and professional care, and knowing that our efforts have made a positive difference for your family is incredibly rewarding.

We’re especially grateful for your acknowledgment of our commitment, even in adverse conditions like the snowy weather. Going the extra mile—literally and figuratively—is what we strive to do for all our clients.

Your thoughtful review not only warms our hearts but also helps other families who may be navigating similar circumstances. Thank you for trusting us and for your glowing recommendation. Please don’t hesitate to reach out if there’s anything more we can do for you.
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Review from Denise R (Daughter of Client) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your employees treated my dad with so much dignity and respect. They were knowledgeable kind and lovely towards my dad as if he were their own father definitely the best company we could have had. They were always on time, well presented and discussed everything with us also very nice to us as well,
only had my dad's well-being first and foremost.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your feedback. It means the world to us to know that our team made such a positive impact on your dad and your family. Treating every individual with dignity, respect and kindness is at the core of what we do, and hearing that it felt as though we cared for him like our own family is the highest compliment we could receive.
We’re grateful for the opportunity to have been there for your dad and your family. If there’s anything more we can do for you, please don’t hesitate to let us know. Wishing you and your family all the best!
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Review from Janet S (Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company keeps the times they have arranged. The carers are exceptional, caring, understanding, and supportive, keeping the client and their own carer happy with their positive attitudes. I was extremely impressed with everyone who came to my husband, they showed him love and respect at all times.
After my husband passed I still received support and felt I wanted to highly recommend the company. Thank you all so much for all the smiles and encouragement along the way.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your thoughtful review! We're happy to hear that our team has provided reliable, compassionate, and supportive care for your husband. It's our priority to make both our clients and caregivers feel comfortable and valued, and it's wonderful to know that you have experienced the level of care we endeavor to deliver and that we are making a positive impact. Your feedback truly means a lot to us and will be shared with the team. Please don't hesitate to reach out if there's anything more we can do for you. Thank you again!
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Review from Della N (Sister of Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
PCP was a great comfort to myself and my family whilst they supported my brother in his own home. They went above and beyond. Cover was only agreed for 12 hours a day but they often supported him in hospital outside of these hours - not worrying about whether they would be paid. My brother certainly
isn't the easiest of patients and can be rather aggressive/anxious but they never gave up on him. A true care company.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdWe're incredibly grateful for your kind words and are so pleased to hear that our team at Personalized Care Plus (PCP) was able to provide the support and care your brother needed. Our goal is always to go above and beyond for our clients and their families, especially in challenging times, and we're glad that we could bring comfort and stability to your family. We truly appreciate your recognition of the team's dedication and resilience. Wishing you and your family all the very best, and thank you again for sharing your experience with us.
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Review from S P (Daughter of Client) published on 21 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
This agency has looked after my mum since her discharge home on the palliative/end-of-life care pathway. All of the staff have been extremely professional, polite, and caring towards my mum. They have taken care of her personal care needs in a dignified way. The use of electronic care records is invaluable
as it allows both me and my sister to see how mum has been when the care staff have attended. I would recommend this agency without a shadow of a doubt.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you very much for your kind words and for sharing your experience. It has been our privilege to care for your mum, and we appreciate the trust you've placed in us during this significant time. We're pleased to hear that our team has been able to provide the professional, compassionate care your mum deserves and that the electronic care records have been useful for you and your sister. We really appreciate your recommendation, and we are committed to supporting your family. Please don't hesitate to reach out if there's anything more we can do for you.
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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Personalized Care Plus Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Personalized Care Plus Ltd is calculated as follows: ( (113 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 128 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Personalized Care Plus Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Personalized Care Plus Ltd

What Type of Services does Personalized Care Plus Ltd offer?

Personalized Care Plus Ltd offers Home Care.

How many Carers does Personalized Care Plus Ltd employ?

Personalized Care Plus Ltd employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personalized Care Plus Ltd to verify any information. View our terms and conditions. Personalized Care Plus Ltd has an Enhanced Service - more info.