Personalized Care Plus Ltd

Office 4.5/4.6, Litchurch Plaza, Litchurch Lane, Derby DE24 8AA
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9.8 26 Reviews
  • Personalized Care Plus Ltd, Derby
At Personalized Care Plus, compassion and care come together to ensure the highest standard of support for individuals. The team treats every client with the same level of care and dedication they would want for their own loved ones.

Privacy, dignity, independence, and respect remain at the core of all services provided. The organization upholds strict quality standards, ensuring that each client’s environment is maintained according to their personal preferences.

All staff members undergo a comprehensive screening process, including DBS checks, to guarantee security and peace of mind for both clients and their families.

Personalized Care Plus has a team of dedicated professionals qualified to deliver a range of specialized support packages, including:

•        Ventilator and Tracheostomy Care
•        Spinal Cord Injury Care
•        Neurological Conditions (e.g., Motor Neurone Disease, Multiple Sclerosis)
•        Palliative and End-of-Life Care
•        Brain Injury and Stroke Rehabilitation
•        Learning Disabilities and Autism with Challenging Behaviours
•        Complex Medication and Pain Management
•        Total Parenteral Nutrition (TPN) and Enteral Feeding
•        Dementia and Alzheimer’s Care

Guided by five core values, Personalized Care Plus is:

Inspiring – Empowering individuals to achieve their goals.
Collaborative – Recognizing that more can be achieved through teamwork.
Unique – Delivering care tailored to each individual's specific needs.
Innovative – Continuously seeking better ways to provide support.
Honest & Transparent – Building trust through openness, even in challenging situations.
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Care Provided by Personalized Care Plus Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

Travel costs are dependent on terrain and area. Please enquire about the costs.

These prices are only a guideline, please contact Personalized Care Plus Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Personalized Care Plus Ltd

Person in Charge

  • Enzani Nyatoro (Registered Manager & Director)

Personalized Care Plus Ltd Reviews (26)

9.8

Personalized Care Plus Ltd has a Review Score of 9.8 (9.812) out of 10, based on 22 reviews in the last 2 years.
Over all time Personalized Care Plus Ltd has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Personalized Care Plus Ltd
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Total of 26, showing 1-20
Review from Sarah R (Daughter of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company provided care for my father in his final weeks after his release from hospital. I have to say I was a bit skeptical at first as I was worried about the care they would give and if they would be reliable etc. Within about an hour of us getting Dad home from hospital the carers were there
and they stuck to the agreed timings and never let us down. They always treated Dad with respect and they had smiles on their faces even though I know at times that must have been difficult. They really made a difficult time for the family to deal with much easier for which we are so very grateful. We had various people seeing to dad depending on the shifts but they all were very good. I could also call the management if I needed help with anything as the situation was very new to us and we were unsure on who to contact for various things we needed for Dad.
Thank you to everyone we dealt with for your care and compassion.
I have absolutely no hesitation in recommending this company
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Dear Sarah,

Thank you so much for taking the time to share your experience and for your heartfelt words. We understand how difficult and emotional those final weeks can be, and it means a great…read more
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Review from Graham B (Son of Client) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company provided palliative care for my late Mum, who recently passed away. She was diagnosed in hospital with cancer, and at the age of 90, it was decided to end her days at home.


The staff, without exception, were first class. Every one of them was polite and took great care of my mother. She

was treated with great dignity, care and a little humour, which she loved.


I especially liked the way the day before the first visit, I was called and they wanted great details of my Mother, her likes, her dislikes etc, and I was very impressed with the planning that went into her care to establish a routine.
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I would not hesitate to recommend the company and the staff. Absolutely outstanding.

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Review from Adele J (Wife of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have ongoing care. We have used this care provider for over a year. We have received excellent care. If an issue arises. They deal with it promptly. The carers have become like a part of the family and are always willing to help with any task needed. They provide my husband with great care we as
a family feel comfortable with the carers. They are vital in helping us to care for my husband at home. They are all trustworthy and happy, helpful people. We as a family are very grateful to have such a reliable service that provides the care my husband's needs. We are happy that we found such a service that efficiently covers the rural area we live in. Good reliable care is hard to come by. We are appreciative that this service exists as it has helped us to have more quality time as a whole family which is irreplaceable time. My husband has the care he is happy with and carers that actually care. We are so glad we found them.
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Review from Sarah B (Client) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's very hard for me to write and give a general review as the care is erratic and not very uniform. Some of your staff are more than capable while others leave a lot to be desired. This has not changed in all the years I have used Personalized Care Plus as it is very hard as there are so many staff
to keep tabs on. I treat them all with the same level of respect and humour. Thank you for your time.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you for taking the time to share your feedback — we genuinely value your openness and your continued use of Personalized Care Plus over the years.

We’re sorry to hear that your experience has…read more
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Review from Mary D (Wife of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi the love care & support given to my husband couldn't of been any better not only did they look after him they also made sure as his wife i was ok too we only them for 5/6 weeks but we felt comfortable ti have them coming into our home too they kind of become part of your family woukd highly recommend
this company
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your kind and thoughtful words. It truly means the world to us to know that both you and your husband felt cared for, supported, and comfortable with our team. We understand how…read more
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Review from Janet H (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and respect you showed to my mum in her end of life was amazing, all the ladies were polite, kind, respectful and were very lovely with my sister and I. Nice ladies to have in your home. Thank you so much for all you care and supporting my sister and I in caring for our mum.
Wishing you all
the very best,
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your kind and touching words. We are truly honoured to have been able to support you, your sister, and your mum during such a deeply important time. It means a great deal to know…read more
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Review from James L (Son of Client) published on 26 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn't believe that any team would be able to give my mum the level of care I gave her in the past year. When we needed extra support, the manager and her team came in and within a matter of two days tailored care, that was above and beyond what me or my family could ever do. My mum was very able
in many ways but not in others, which, was very specific. This is where PCP's exemplary approach, gave my mum a new lease of life, aside from essential care.
Mum, would reguarly ask 'what time are they coming?' (an hour before they were due) not out of need but of excitement. Mum came to love the core team at PCP, like family - to the point she forgot she was unwell due to how unique this approach was from PCP. Priceless.
The managers team demonstrated expert level care in all areas, whilst giving constant, genuine compassion, knowing my mums needs, similar to what a lifelong friend would know and do - all in place in a matter of weeks.
If home care was an olympic sport, PCP would take Gold.
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Review from Alison P (Daughter of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company was chosen by the NHS to provide care to my mum who was on end of life care.
As soon as the carers arrived they introduced themselves and we discussed what mums needs were.
At the time we were staying with mum as she was so poorly. We saw the carers 4 times a day. At each visit the carer
talked to mum and put her at ease. They told her what they would like to do and asked if that was OK with her. To washing her, changing pads, stripping the bed, clean clothes etc.
The gentle nature in which they talked to mum, cared for her and made sure she was comfortable at every stage. They made sure they used the correct cream on her skin, washed their hands and wore gloves.
As mum became very poorly they still talked to her and were so gentle. Even though mum could no longer respond. They continued to talk to her. The carers also made sure at every stage we were happy with their care.
I would happily recommend this company to anyone.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you sincerely for taking the time to share your experience with us, especially during such a personal and emotional time for your family.

We are truly honoured to have been chosen to support…read more
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Review from Matt T (Mother of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personalized care have been caring for my mother for over a year and have been excellent so far. My mother is very relaxed in the presence of all the carers who I find to be hard working and caring. Anything out of the ordinary or my Mum's needs change and they let me know straight away. Our peace of
mind has been significantly increased knowing that Mum is in good hands.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that your mother feels comfortable and well cared for, and that our team has…read more
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Review from B B (Friend of Client) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a big massive thank you from myself a dear friend of the client you came to care for. We only had you for 2 days until the client was taken into palliative care. You made those days so happy for her, you came with smiles on your faces, you looked after her needs with compassion and nothing was
to much trouble. When you left each time you made sure she had everything she needed, can I thank you also on her behalf. Fabulous company and staff, you also took the time to call me to see if I was ok to.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your kind and heartfelt words. It truly means the world to us to hear that we could make a positive difference, even in such a brief time. Caring for your dear friend was an…read more
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Review from B W (Son of Client) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Immediately from meeting the carers who looked after my Mum, I was put at ease as they are all such genuinely lovely people. They treated my Mum with patience, dignity and respect at all stages of her care.
There is an app you can download which is updated with care notes after every visit which is
also really useful.
I have no problem at all recommending Personalized Care Plus Ltd.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your wonderful feedback! Were truly grateful that you took the time to share your experience. It means the world to us to know that our carers were able to provide your Mum with…read more
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Review from Kirstine T (Wife of Client) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my husband being terminally ill, he has been receiving care since October 2024. Being given a long list of carers when coming out of hospital was a bit daunting to ensure we chose the right one, so I read all the reviews and chose Personalized Care Plus Ltd, as they had the best reviews and certainly
live up to them. I can't thank them enough, they have been excellent right from the start, very professional, caring, kind and considerate and always going that extra mile. We cannot fault them, even when the snow came, living on a steep hill which everyone avoids, I didn't expect anyone to arrive, but they were here! Always good communication and easy to contact and happy to provide advice to make life easier. I really hope this review helps another family that finds themselves in this situation, as I can't recommend them enough.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for taking the time to share your experience with Personalized Care Plus. We are deeply touched by your kind words and are honoured to have been able to support you and your husband…read more
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Review from Denise R (Daughter of Client) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your employees treated my dad with so much dignity and respect. They were knowledgeable kind and lovely towards my dad as if he were their own father definitely the best company we could have had. They were always on time, well presented and discussed everything with us also very nice to us as well,
only had my dad's well-being first and foremost.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your feedback. It means the world to us to know that our team made such a positive impact on your dad and your family. Treating every individual with dignity, respect and…read more
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Review from Janet S (Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company keeps the times they have arranged. The carers are exceptional, caring, understanding, and supportive, keeping the client and their own carer happy with their positive attitudes. I was extremely impressed with everyone who came to my husband, they showed him love and respect at all times.
After my husband passed I still received support and felt I wanted to highly recommend the company. Thank you all so much for all the smiles and encouragement along the way.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your thoughtful review! We're happy to hear that our team has provided reliable, compassionate, and supportive care for your husband. It's our priority to make both our clients…read more
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Review from Della N (Sister of Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
PCP was a great comfort to myself and my family whilst they supported my brother in his own home. They went above and beyond. Cover was only agreed for 12 hours a day but they often supported him in hospital outside of these hours - not worrying about whether they would be paid. My brother certainly
isn't the easiest of patients and can be rather aggressive/anxious but they never gave up on him. A true care company.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
We're incredibly grateful for your kind words and are so pleased to hear that our team at Personalized Care Plus (PCP) was able to provide the support and care your brother needed. Our goal is always…read more
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Review from S P (Daughter of Client) published on 21 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
This agency has looked after my mum since her discharge home on the palliative/end-of-life care pathway. All of the staff have been extremely professional, polite, and caring towards my mum. They have taken care of her personal care needs in a dignified way. The use of electronic care records is invaluable
as it allows both me and my sister to see how mum has been when the care staff have attended. I would recommend this agency without a shadow of a doubt.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you very much for your kind words and for sharing your experience. It has been our privilege to care for your mum, and we appreciate the trust you've placed in us during this significant time.…read more
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Review from Mandy R (Daughter of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
I was happy with the care from the girls, always friendly and treated mum with dignity.
Unfortunately, the lack of compassion once mum had passed was cold and unprofessional, at no point has mum's death been acknowledged. No call, no card to express condolences, just disappeared, like mum had never
existed! Early hours of 20th Dec 2023 she passed at home, I left a message on their mobile line, never heard from them since.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you for allowing us to support you and your mum and for taking the time to provide this valuable feedback. Our aim is to provide quality and compassionate care at all times. For us, every…read more
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Review from Anthony S (Partner of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Polite, efficient, very helpful with any problems. The carer has been very helpful to me on numerous occasions.
Staff are polite and friendly, never used the care system to compare value.
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Review from T W (Daughter of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi from meeting the team at Personalised Care Plus they have done their upmost to meet my relatives' complex care needs. The ladies working with them are very pleasant very caring and very professional. We could not wish for more. The management have gone above and beyond to put the correct care packages
in place we really do not have a negative word to say. What a shame all care providers are not this caring and professional. Outstanding team thank you.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your kind words! We are thrilled to know the difference our support has had in the lives of you and your loved ones!
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Review from Stella J (Daughter of Client) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Personalized Care team have been helping us care for my father at home for just over a year.
My father has late-stage Alzheimer’s so needs assistance with all aspects of his daily care.
We have found the team to be caring, friendly, efficient and reliable.
The care manager has been an excellent
support to our family. Nothing is too much trouble and she goes above and beyond to make sure that our needs are met.
She also makes sure that my mother gets daily support and regular respite.
I would highly recommend Personalized Care.
Thank you so much.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd
Thank you so much for your sweet words. We've taken great joy in being able to support your family over the past months. We're always looking to improve the experience of care for all our clients and…read more
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Personalized Care Plus Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Personalized Care Plus Ltd is calculated as follows: ( (102 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 117 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Personalized Care Plus Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Personalized Care Plus Ltd

What Type of Services does Personalized Care Plus Ltd offer?

Personalized Care Plus Ltd offers Home Care.

How many Carers does Personalized Care Plus Ltd employ?

Personalized Care Plus Ltd employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personalized Care Plus Ltd to verify any information. View our terms and conditions. Personalized Care Plus Ltd has an Enhanced Service - more info.