Personalized Care Plus Ltd

This company keeps the times they have arranged. The carers are exceptional, caring, understanding, and supportive, keeping the client and their own carer happy with their positive attitudes. I was extremely impressed with everyone who came to my husband, they showed him love and respect at all times. After my husband passed I still received support and felt I wanted to highly recommend the company. Thank you all so much for all the smiles and encouragement along the way.

PCP was a great comfort to myself and my family whilst they supported my brother in his own home. They went above and beyond. Cover was only agreed for 12 hours a day but they often supported him in hospital outside of these hours - not worrying about whether they would be paid. My brother certainly isn't the easiest of patients and can be rather aggressive/anxious but they never gave up on him. A true care company.

This agency has looked after my mum since her discharge home on the palliative/end-of-life care pathway. All of the staff have been extremely professional, polite, and caring towards my mum. They have taken care of her personal care needs in a dignified way. The use of electronic care records is invaluable as it allows both me and my sister to see how mum has been when the care staff have attended. I would recommend this agency without a shadow of a doubt.

Unfortunately, the lack of compassion once mum had passed was cold and unprofessional, at no point has mum's death been acknowledged. No call, no card to express condolences, just disappeared, like mum had never existed! Early hours of 20th Dec 2023 she passed at home, I left a message on their mobile line, never heard from them since.

Staff are polite and friendly, never used the care system to compare value.

Hi from meeting the team at Personalised Care Plus they have done their upmost to meet my relatives' complex care needs. The ladies working with them are very pleasant very caring and very professional. We could not wish for more. The management have gone above and beyond to put the correct care packages in place we really do not have a negative word to say. What a shame all care providers are not this caring and professional. Outstanding team thank you.

Thank you so much.

Thanking you all.

The care provided by two carers four times a day is great. Through the app, it is easy to make contact with staff when problems arise and are quickly rectified by the staff. Staff are always ready to accommodate any needs that may arise.

Management - 'the best' the communication between me and them was always good. I highly recommend this company because they really care and I will finish how I started, they went above and beyond and for that I will always be grateful!

All the carers, who have cared for my father, have been fabulous. We’ve had them coming in 2 at a time, 4 times a day. They have been so warm and friendly and put Dad at ease very quickly. They have worked with me to give Dad the best care we could, for which I’m truly grateful, thank you.

We are very grateful for all the care and kindness given.

The carers always arrive on time and on the odd occasion when there has been a delay in them arriving to assist my husband we have been notified in plenty of time. We feel that the carers who come into our home are trustworthy.