Personalized Care Plus Ltd

Office 4.5/4.6, Litchurch Plaza, Litchurch Lane, Derby DE24 8AA
Review Us
9.8 29 Reviews
  • Personalized Care Plus Ltd, Derby
At Personalized Care Plus, compassion and care come together to ensure the highest standard of support for individuals. The team treats every client with the same level of care and dedication they would want for their own loved ones.

Privacy, dignity, independence, and respect remain at the core of all services provided. The organization upholds strict quality standards, ensuring that each client’s environment is maintained according to their personal preferences.

All staff members undergo a comprehensive screening process, including DBS checks, to guarantee security and peace of mind for both clients and their families.

Personalized Care Plus has a team of dedicated professionals qualified to deliver a range of specialized support packages, including:

•        Ventilator and Tracheostomy Care
•        Spinal Cord Injury Care
•        Neurological Conditions (e.g., Motor Neurone Disease, Multiple Sclerosis)
•        Palliative and End-of-Life Care
•        Brain Injury and Stroke Rehabilitation
•        Learning Disabilities and Autism with Challenging Behaviours
•        Complex Medication and Pain Management
•        Total Parenteral Nutrition (TPN) and Enteral Feeding
•        Dementia and Alzheimer’s Care

Guided by five core values, Personalized Care Plus is:

Inspiring – Empowering individuals to achieve their goals.
Collaborative – Recognizing that more can be achieved through teamwork.
Unique – Delivering care tailored to each individual's specific needs.
Innovative – Continuously seeking better ways to provide support.
Honest & Transparent – Building trust through openness, even in challenging situations.
Show Personalized Care Plus Ltd on the Map

Care Provided by Personalized Care Plus Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £45

Travel costs are dependent on terrain and area. Please enquire about the costs.

These prices are only a guideline, please contact Personalized Care Plus Ltd to find out the exact price for your requirements.

Contact Personalized Care Plus Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Personalized Care Plus Ltd to get a personalised quote.

Good to Know

Owner

  • Personalized Care Plus Ltd
  • Privately Owned

Person in Charge

  • Enzani Nyatoro (Registered Manager & Director)

Personalized Care Plus Ltd Reviews (29)

9.8

Personalized Care Plus Ltd has a Review Score of 9.8 (9.821) out of 10, based on 25 reviews in the last 2 years.
Over all time Personalized Care Plus Ltd has 29 reviews.

Overall Experience
  • 25
  • 2
  • 2
  • 0
  • 0
Date Published
  • 29
  • 8
  • 15
  • 25
  • 4
Reviewer Connection to Personalized Care Plus Ltd
  • 12
  • 5
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Anthony S (Partner of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Polite, efficient, very helpful with any problems. The carer has been very helpful to me on numerous occasions.
Staff are polite and friendly, never used the care system to compare value.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T W (Daughter of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi from meeting the team at Personalised Care Plus they have done their upmost to meet my relatives' complex care needs. The ladies working with them are very pleasant very caring and very professional. We could not wish for more. The management have gone above and beyond to put the correct care packages
in place we really do not have a negative word to say. What a shame all care providers are not this caring and professional. Outstanding team thank you.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your kind words! We are thrilled to know the difference our support has had in the lives of you and your loved ones!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stella J (Daughter of Client) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Personalized Care team have been helping us care for my father at home for just over a year.
My father has late-stage Alzheimer’s so needs assistance with all aspects of his daily care.
We have found the team to be caring, friendly, efficient and reliable.
The care manager has been an excellent
support to our family. Nothing is too much trouble and she goes above and beyond to make sure that our needs are met.
She also makes sure that my mother gets daily support and regular respite.
I would highly recommend Personalized Care.
Thank you so much.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your sweet words. We've taken great joy in being able to support your family over the past months. We're always looking to improve the experience of care for all our clients and value all the feedback we receive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B D (Wife of Client) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly helpful caregivers, the company should be proud of them.
Happy Christmas and a Happy New Year, all the best and I hope we can carry on in the new year.
Thanking you all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V H (Daughter of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by two carers four times a day is great. Through the app, it is easy to make contact with staff when problems arise and are quickly rectified by the staff. Staff are always ready to accommodate any needs that may arise.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so much for your kind words! It's an honour to provide care for your loved one. Personalized Care Plus prides itself on providing a client-centered service. We are delighted to hear that the app makes this possible. We look forward to continuing to support you guys!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Donna A (Daughter of Client) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went above and beyond - The care given to my mum was excellent, both by the carers and management.
I was very pleased with the carers, they always found time to sit and chat with Mum, and that's what she enjoyed most.
Management - 'the best' the communication between me and them was always good. I
highly recommend this company because they really care and I will finish how I started, they went above and beyond and for that I will always be grateful!
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you so, so much for your kind words! It was an honour to care for your mother. We take pride in the dedication we have for providing top tier care. It's rewarding to see the impact our efforts have!
Take care and thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jayne P (Daughter of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers, who have cared for my father, have been fabulous. We’ve had them coming in 2 at a time, 4 times a day. They have been so warm and friendly and put Dad at ease very quickly. They have worked with me to give Dad the best care we could, for which I’m truly grateful, thank you.
Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus LtdThank you for giving us the opportunity to help support your lovely Dad. It was our pleasure!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Daughter-in-law of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the assignment, my mother-in-law had various carers, all of which were extremely polite, caring and attentive.
This was very reassuring to us as a family knowing she was in good hands, and we could trust that the care given would always be in her best interest.
The communication with us was
always very good to assist her needs and always acted upon as required.
The use of the app was also much appreciated to know how she was at all times.
We are very grateful for all the care and kindness given.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Toni P (Wife of Client) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found carers to be very caring, polite and professional whilst in our home. They always respect my husband's wishes and feelings, provide him with dignity and respect at all times and the standard of care that they provide to him is of a very high standard.
The carers always arrive
on time and on the odd occasion when there has been a delay in them arriving to assist my husband we have been notified in plenty of time. We feel that the carers who come into our home are trustworthy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Personalized Care Plus Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Personalized Care Plus Ltd is calculated as follows: ( (117 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 134 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Personalized Care Plus Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personalized Care Plus Ltd to verify any information. View our terms and conditions. Personalized Care Plus Ltd has an Enhanced Service - more info.