4 Butler Way, Stanningley, Pudsey, LS28 6EA
View Full Details of EthicareI am so happy with ethicare Leeds/Pudsey. The service I've received is excellent. It's very easy to communicate with the office staff and they listen and understand our needs. The carer's who help me with my daughter are the most friendly, compassionate, polite, efficient and professional ladies i could wish for. I trust them so much with my girl. She absolutely loves them too. We don't refer to them as her carer's, we call them her friends. In fact they have become part of our family. Ethicare have given me the help I need and it's made a massive difference to our lives. I can't recommend them highly enough. The staff in Pudsey office are friendly, approachable, professional and helpful. The out of hour's service is excellent too.
No matter how many conversations and meeting with this company, they cannot follow a care plan. My sister needs support with her appointments, cooking pre dietetic meals, prompting to promote independence, overlooking medical and council housing needs. This company have not provided any training on low fat-pre diabetic cooking for the care workers. Food and hygiene certificates have not been provided after several requests. Cooked food warmed up that has been out of fridge overnight. My sister never/very rarely knows who is coming to her over the four day week. She is told they will let her know. She only knows when they knock on the door the same day of care. Promises to make my sister aware who is visiting very rarely happen. Over the year with this company my sister must have had at least 20 or more different carers attend. The managers promise change. I have to manage the ladies the best I can for my sister, leaving notes etc.
I am so happy with ethicare Leeds/Pudsey. The service I've received is excellent. It's very easy to communicate with the office staff and they listen and understand our needs. The carer's who help me with my daughter are the most friendly, compassionate, polite, efficient and professional ladies i could wish for. I trust them so much with my girl. She absolutely loves them too. We don't refer to them as her carer's, we call them her friends. In fact they have become part of our family. Ethicare have given me the help I need and it's made a massive difference to our lives. I can't recommend them highly enough. The staff in Pudsey office are friendly, approachable, professional and helpful. The out of hour's service is excellent too.
No matter how many conversations and meeting with this company, they cannot follow a care plan. My sister needs support with her appointments, cooking pre dietetic meals, prompting to promote independence, overlooking medical and council housing needs. This company have not provided any training on low fat-pre diabetic cooking for the care workers. Food and hygiene certificates have not been provided after several requests. Cooked food warmed up that has been out of fridge overnight. My sister never/very rarely knows who is coming to her over the four day week. She is told they will let her know. She only knows when they knock on the door the same day of care. Promises to make my sister aware who is visiting very rarely happen. Over the year with this company my sister must have had at least 20 or more different carers attend. The managers promise change. I have to manage the ladies the best I can for my sister, leaving notes etc.