Care Provided by Ethicare
Types of Home Care
- Visiting Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact Ethicare to get a personalised quote
Good to Know
Owner
- Ethicare Ltd
- Private Owned
Person in charge
- Nikki Hey (Branch Manager)
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Ethicare Reviews (2)
6.2
Ethicare has a Review Score of 6.2 (6.167) out of 10, based on 2 reviews in the last 2 years.
Over all time Ethicare has 2 reviews.
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Overall Experience
Date Published
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Review from Kelly L (Mother of Client) published on 24 September 2025 Submitted via Website•
Overall Experience
I am so happy with ethicare Leeds/Pudsey. The service I've received is excellent. It's very easy to communicate with the office staff and they listen and understand our needs. The carer's who help me with my daughter are the most friendly, compassionate, polite, efficient and professional ladies...
I am so happy with ethicare Leeds/Pudsey. The service I've received is excellent. It's very easy to communicate with the office staff and they listen and understand our needs. The carer's who help me with my daughter are the most friendly, compassionate, polite, efficient and professional ladies i could wish for. I trust them so much with my girl. She absolutely loves them too. We don't refer to them as her carer's, we call them her friends. In fact they have become part of our family. Ethicare have given me the help I need and it's made a massive difference to our lives. I can't recommend them highly enough. The staff in Pudsey office are friendly, approachable, professional and helpful. The out of hour's service is excellent too.
Review from P T (Sister of Client) published on 20 December 2024 Submitted via Website•
Overall Experience
No matter how many conversations and meeting with this company, they cannot follow a care plan. My sister needs support with her appointments, cooking pre dietetic meals, prompting to promote independence,
overlooking medical and council housing needs. This company have not provided any training...
No matter how many conversations and meeting with this company, they cannot follow a care plan. My sister needs support with her appointments, cooking pre dietetic meals, prompting to promote independence,
overlooking medical and council housing needs. This company have not provided any training on low fat-pre diabetic cooking for the care workers. Food and hygiene certificates have not been provided after several requests. Cooked food warmed up that has been out of fridge overnight. My sister never/very rarely knows who is coming to her over the four day week. She is told they will let her know. She only knows when they knock on the door the same day of care. Promises to make my sister aware who is visiting very rarely happen.
overlooking medical and council housing needs. This company have not provided any training on low fat-pre diabetic cooking for the care workers. Food and hygiene certificates have not been provided after several requests. Cooked food warmed up that has been out of fridge overnight. My sister never/very rarely knows who is coming to her over the four day week. She is told they will let her know. She only knows when they knock on the door the same day of care. Promises to make my sister aware who is visiting very rarely happen.
Over the year with this company my sister must have had at least 20 or more different carers attend. The managers promise change. I have to manage the ladies the best I can for my sister, leaving notes etc.
↩Reply from Nikki Hey, Branch Manager at Ethicare
Thank you for your comments on the service delivery for your sister. Ethicare takes complaints seriously and endeavours to work closely with service users and their families whose needs are at the heart of the service. Having looked at your comments there are some points we need to clarify....
Thank you for your comments on the service delivery for your sister. Ethicare takes complaints seriously and endeavours to work closely with service users and their families whose needs are at the heart of the service. Having looked at your comments there are some points we need to clarify. Firstly, your sister's care package started with Ethicare 6 months ago. We have tried to retain consistency of care workers, looking at records to meet your expectations. In a 6-month period there has been two changes in your sister's package of care which resulted in more care workers being allocated. From the start of your sister's care package in July 2024 till the end of November 2024 she had 125 visits and 80 of those care visits were completed by only 2 regular care workers. The increase of carers was due to more visits and shorter length of time allocated. Regarding food hygiene we advocate family involvement and support in providing the right ingredients and guidance for food preparation in the allocated time during care delivery that meets specific dietary requirements. We have to be mindful that care workers support to empower service users and ensure we promote independence, choice and proper nutrition. Unfortunately care workers are not chefs and can only encourage healthy eating in service users’ best interest, but the last and final say is with the service user.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 December 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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