What Type of Services does Ethicare offer?

Ethicare, 4 Butler Way, Stanningley, Pudsey, West Yorkshire LS28 6EA

Ethicare

4 Butler Way, Stanningley, Pudsey LS28 6EA

6.2 2 Reviews

Care Provided

Types of Home Care

Visiting Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Children (0-18)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Review from Kelly L (Mother of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

I am so happy with ethicare Leeds/Pudsey. The service I've received is excellent. It's very easy to communicate with the office staff and they listen and understand our needs. The carer's who help me with my daughter are the most friendly, compassionate, polite, efficient and professional ladies

i could wish for. I trust them so much with my girl. She absolutely loves them too. We don't refer to them as her carer's, we call them her friends. In fact they have become part of our family. Ethicare have given me the help I need and it's made a massive difference to our lives. I can't recommend them highly enough. The staff in Pudsey office are friendly, approachable, professional and helpful. The out of hour's service is excellent too.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from P T (Sister of Client) published on 20 December 2024 Submitted via Website • Report

Overall Experience

No matter how many conversations and meeting with this company, they cannot follow a care plan. My sister needs support with her appointments, cooking pre dietetic meals, prompting to promote independence,
overlooking medical and council housing needs. This company have not provided any training on

low fat-pre diabetic cooking for the care workers. Food and hygiene certificates have not been provided after several requests. Cooked food warmed up that has been out of fridge overnight. My sister never/very rarely knows who is coming to her over the four day week. She is told they will let her know. She only knows when they knock on the door the same day of care. Promises to make my sister aware who is visiting very rarely happen.
Over the year with this company my sister must have had at least 20 or more different carers attend. The managers promise change. I have to manage the ladies the best I can for my sister, leaving notes etc.

Reply from Nikki Hey, Branch Manager at Ethicare

Thank you for your comments on the service delivery for your sister. Ethicare takes complaints seriously and endeavours to work closely with service users and their families whose needs are at the heart of the service. Having looked at your comments there are some points we need to clarify. Firstly, your sister's care package started with Ethicare 6 months ago. We have tried to retain consistency of care workers, looking at records to meet your expectations. In a 6-month period there has been two changes in your sister's package of care which resulted in more care workers being allocated. From the start of your sister's care package in July 2024 till the end of November 2024 she had 125 visits and 80 of those care visits were completed by only 2 regular care workers. The increase of carers was due to more visits and shorter length of time allocated. Regarding food hygiene we advocate family involvement and support in providing the right ingredients and guidance for food preparation in the allocated time during care delivery that meets specific dietary requirements. We have to be mindful that care workers support to empower service users and ensure we promote independence, choice and proper nutrition. Unfortunately care workers are not chefs and can only encourage healthy eating in service users’ best interest, but the last and final say is with the service user.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Ethicare Reviews (2)

6.2

Ethicare has a Review Score of 6.2 (6.167) out of 10, based on 2 reviews in the last 2 years.
Over all time Ethicare has 2 reviews.

Order by:

Total of 2, showing 1-2

Current Review Score: 6.2 (6.167)

Overview of Review Score

The Review Score of 6.2 (6.167) out of 10 for Ethicare is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.167 for Ethicare is calculated as follows: ( (6 Excellents x 5) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 12 Ratings = 3.167
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ethicare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.