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1A Pier House, Wallgate, Wigan, WN3 4AL
View Full Details of Caring Connections WiganLatest Reviews for Caring Connections Wigan
30 July 2025
I am very happy with the service provided and the carers that I have at the moment.
21 July 2025
I think the caring staff at caring connections are exemplary there are certain memebers of the caring team i have become close to that i would rate 5 stars. Other staff are very good at their job i have no complaints whatsoever. I would like to make a special mention to thr manager of wigan branch who assisted me in getting a fire door fitted in my bedroom as my room was a fire trap. She is a lovely woman very helpful. Its through her the fire brigade visited and im in the middle of having it fitted as she has gone above and beyond.
17 July 2025
Caring Connections have been looking after my mum since January 2024. Her carers have always treated her with the utmost professionalism and dignity. Despite her dementia, Mum always recognises her carers as they have built up an excellent working relationship with each other. Additionally, myself and my sister have also formed friendships with them. All Caring Connections staff do a fantastic job, often in difficult circumstances. We are blessed to have them involved in Mum's care.
14 July 2025
We have had a lot of staff come through my dad's door and I can honestly say that I've not had a problem with any staff they have on a couple of occasions been really late for his morning call but know is all sorted he has took to a few carers more than others but I think it's just his dignity more than anything else he prefers older than younger carers even though they all do a good job looking after him so thanks to all of you staff how's been out to look after him
14 July 2025
The carers, three of them especially are amazing with mum and dad (who has recently joined the service). Nothing is too much. They put my mum at ease when she has difficult days, reassuring her and making her feel valued. They are always so professional and my parents look forward to their visit. Despite a few start up issues last year they are superb! They always contact myself or my sister if they need anything. They are amazing and we as a family would be lost without them. I always feel at ease when I know they are going to visit. They always show my parents nothing but dignity and respect.
04 November 2024
Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.
30 May 2024
The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.
10 May 2024
I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they, along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.
25 March 2024
Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.
28 July 2022
Hi We recently were transferred by the Council to Caring Connections Wigan Branch and the transfer from day one have been excellent. The care and attention that my wife is getting is first class. The carers are all very polite, helpful and very efficient in their daily duties. I cannot praise them enough after the issues we had with the previous care company. They treat my wife with total respect considering all the various illnesses plus her vascular dementia issues. And another first for us was the afternoon before the carers started we had a visit from the care coordinator and a gentleman from the Wigan Office to introduce the company and discuss my wife's requirements and the gentleman went over health and safety issues this put my mind at total ease. I would very strongly recommend Caring Connections Wigan 100%
19 May 2022
Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times, he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.
03 May 2022
Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.
Latest Reviews for Caring Connections Wigan
30 July 2025
I am very happy with the service provided and the carers that I have at the moment.
21 July 2025
I think the caring staff at caring connections are exemplary there are certain memebers of the caring team i have become close to that i would rate 5 stars. Other staff are very good at their job i have no complaints whatsoever. I would like to make a special mention to thr manager of wigan branch who assisted me in getting a fire door fitted in my bedroom as my room was a fire trap. She is a lovely woman very helpful. Its through her the fire brigade visited and im in the middle of having it fitted as she has gone above and beyond.
17 July 2025
Caring Connections have been looking after my mum since January 2024. Her carers have always treated her with the utmost professionalism and dignity. Despite her dementia, Mum always recognises her carers as they have built up an excellent working relationship with each other. Additionally, myself and my sister have also formed friendships with them. All Caring Connections staff do a fantastic job, often in difficult circumstances. We are blessed to have them involved in Mum's care.
14 July 2025
We have had a lot of staff come through my dad's door and I can honestly say that I've not had a problem with any staff they have on a couple of occasions been really late for his morning call but know is all sorted he has took to a few carers more than others but I think it's just his dignity more than anything else he prefers older than younger carers even though they all do a good job looking after him so thanks to all of you staff how's been out to look after him
14 July 2025
The carers, three of them especially are amazing with mum and dad (who has recently joined the service). Nothing is too much. They put my mum at ease when she has difficult days, reassuring her and making her feel valued. They are always so professional and my parents look forward to their visit. Despite a few start up issues last year they are superb! They always contact myself or my sister if they need anything. They are amazing and we as a family would be lost without them. I always feel at ease when I know they are going to visit. They always show my parents nothing but dignity and respect.
04 November 2024
Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.
30 May 2024
The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.
10 May 2024
I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they, along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.
25 March 2024
Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.
28 July 2022
Hi We recently were transferred by the Council to Caring Connections Wigan Branch and the transfer from day one have been excellent. The care and attention that my wife is getting is first class. The carers are all very polite, helpful and very efficient in their daily duties. I cannot praise them enough after the issues we had with the previous care company. They treat my wife with total respect considering all the various illnesses plus her vascular dementia issues. And another first for us was the afternoon before the carers started we had a visit from the care coordinator and a gentleman from the Wigan Office to introduce the company and discuss my wife's requirements and the gentleman went over health and safety issues this put my mind at total ease. I would very strongly recommend Caring Connections Wigan 100%
19 May 2022
Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times, he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.
03 May 2022
Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.