Caring Connections Wigan

1A Pier House, Wallgate, Wigan WN3 4AL
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9.2 12 Reviews
  • Caring Connections Wigan, Wigan
Caring Connections Wigan is a trusted community-based organisation dedicated to enhancing the lives of individuals through compassionate care and tailored support services. Caring Connections has been serving Wigan and the surrounding areas, providing high-quality home care, mental health support, and wellbeing services that empower people to live independently, safely, and with dignity since March 2022. Whether you are seeking help for yourself or a loved one, the team is here to offer reliable, person-centered care you can count on. At Caring Connections Wigan, you are not just a client - You are part of the family.

Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £22.96

Please phone office for further information

These prices are only a guideline, please contact Caring Connections Wigan to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Claire Melling (Manager)

Caring Connections Wigan Reviews (12)

9.2

Caring Connections Wigan has a Review Score of 9.2 (9.220) out of 10, based on 9 reviews in the last 2 years. Over all time Caring Connections Wigan has 12 reviews.

Overall Experience

  • 8
  • 1
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  • 3

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12
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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided and the carers that I have at the moment.

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Overall Experience  Overall Experience 5.0 out of 5

I think the caring staff at caring connections are exemplary there are certain memebers of the caring team i have become close to that i would rate 5 stars. Other staff are very good at their job i have no complaints whatsoever. I would like to make a special mention to thr manager of wigan branch
who assisted me in getting a fire door fitted in my bedroom as my room was a fire trap. She is a lovely woman very helpful. Its through her the fire brigade visited and im in the middle of having it fitted as she has gone above and beyond.

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Overall Experience  Overall Experience 5.0 out of 5

Caring Connections have been looking after my mum since January 2024. Her carers have always treated her with the utmost professionalism and dignity.
Despite her dementia, Mum always recognises her carers as they have built up an excellent working relationship with each other. Additionally, myself
and my sister have also formed friendships with them.
All Caring Connections staff do a fantastic job, often in difficult circumstances. We are blessed to have them involved in Mum's care.

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Overall Experience  Overall Experience 4.0 out of 5

We have had a lot of staff come through my dad's door and I can honestly say that I've not had a problem with any staff they have on a couple of occasions been really late for his morning call but know is all sorted he has took to a few carers more than others but I think it's just his dignity more
than anything else he prefers older than younger carers even though they all do a good job looking after him so thanks to all of you staff how's been out to look after him

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Overall Experience  Overall Experience 5.0 out of 5

The carers, three of them especially are amazing with mum and dad (who has recently joined the service). Nothing is too much. They put my mum at ease when she has difficult days, reassuring her and making her feel valued. They are always so professional and my parents look forward to their visit. Despite
a few start up issues last year they are superb!
They always contact myself or my sister if they need anything. They are amazing and we as a family would be lost without them. I always feel at ease when I know they are going to visit.
They always show my parents nothing but dignity and respect.

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Overall Experience  Overall Experience 5.0 out of 5

Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.

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Overall Experience  Overall Experience 5.0 out of 5

I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they,
along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.

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Overall Experience  Overall Experience 1.0 out of 5

Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.

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Overall Experience  Overall Experience 5.0 out of 5

Hi
We recently were transferred by the Council to Caring Connections Wigan Branch and the transfer from day one have been excellent.
The care and attention that my wife is getting is first class.
The carers are all very polite, helpful and very efficient in their daily duties.
I cannot praise
them enough after the issues we had with the previous care company. They treat my wife with total respect considering all the various illnesses plus her vascular dementia issues. And another first for us was the afternoon before the carers started we had a visit from the care coordinator and a gentleman from the Wigan Office to introduce the company and discuss my wife's requirements and the gentleman went over health and safety issues this put my mind at total ease.
I would very strongly recommend Caring Connections Wigan 100%

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Overall Experience  Overall Experience 1.0 out of 5

Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times,
he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.

Reply from Paul Growney, CEO at Caring Connections Wigan

Hi, I am so sorry for the above issues however I need to address them on our behalf. In regards to the 24hr no care, one of carers did attend on both occasions however nobody was in the property at the time and there was no key safe nor any answer from next of kin contacted. This was taken from our carer reports and documented on systems. I am aware on Easter weekend there was an issue with call times being close and all of these issues were rectified by the office, this being due to high levels of staff sickness at the time. We have not had any report of the phone issues however as you have now raised it we will look into this, also the office and on call is always available if phones are inaccessible.
I am sorry again for your experience however I must say all the issues have been addressed by the team. Your father's care is our utmost priority and any issues will also be rectified on the day where possible.

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Overall Experience  Overall Experience 1.0 out of 5

Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my
daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.

Reply from Paul Growney, CEO at Caring Connections Wigan

We are so sorry you feel this way and there have been issues regarding the service provided to your daughter. As a care charity your daughter's wellbeing is our utmost priority and I believe about some of the issues you mention such as ‘overdosing’ this was not with our organisation and is an allegation to the company who provided your daughter's care prior to April 4th.
As you know, there is an ongoing concern issue within your daughter’s call relating to an individual who has been within your daughter’s property whilst our carers attend the call. Our priority is the safety of your daughter and the safety of our carers which has been raised to yourself. We have spoken on the phone and a member of the team has also spoken with your daughter.
Our carers have a fond relationship with your daughter and want to provide the best service possible.

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Current Review Score: 9.2 (9.220)

Overview of Review Score

The Review Score of 9.2 (9.220) out of 10 for Caring Connections Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.420 for Caring Connections Wigan is calculated as follows: ( (39 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 50 Ratings = 4.42

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Connections Wigan is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Paul

Paul Growney

Job Title: CEO

Joined: 2017

Hi, I am Paul Growney and I am the CEO of Caring Connections. As a charity, we are committed to providing the highest quality of care and we believe we can achieve this through treating carers properly 'We care for our carers so they can for others'. We are dedicated to supporting our care team and their wellbeing, we value all social care workers.


At Caring Connections we see ourselves as a family and as either an employee or care recipient we consider you part of that family. All of our values are based on 'people not profit' aiming to reduce levels of social isolation and improve levels of independence across communities. As a charity, we have a range of support services to compliment both our social care and our communities and always have several charitable projects ongoing aiming to support our community.


I love being part of Caring Connections and working with a team i consider my family.

Rachael

Rachael Fraser

Job Title: Area Care Director

Joined: 2017

Hi, my name is Rachael I have been working in care for over 15 years and began my career within the residential sector. I have been working for Caring Connections for over 4 years in which I myself have provided front line care and worked my way through the structure to now be an Area director. My passion is ensuring people get the best care delivered by the best carers. I love my job and working in social care. I am proud to work for a charity that does so much for our local communities.

Claire

Claire Melling

Job Title: Registered Care Manager

Joined: 2022

My name is Claire, and I started with Caring Connections, Wigan branch, on the very first day the company started.


I have worked my way up from Care support worker to registered manager of the branch.
I have been in the care sector for 25 years from leaving college to present, with only career gaps when I had my girls.


My motto to all carers is to treat all clients as they would expect their loved ones to be treated with dignity and respect.

Jurgita

Jurgita Valiukaite

Job Title: Care Quality Coordinator

Joined: 2022

Hi, I'm Jurgita. I am the branch's care quality coordinator. I started out as a care support worker in 2022, moved up to senior, and now work in the office ensuring care plans are up to scratch and that our clients are receiving the higher quality care they deserve!
I am also the branch's wellbeing officer and certified moving and handling key mover!

Lillie

Lillie Breheny

Job Title: Rota Coordinator

Joined: 2023

Hi, I'm Lillie. I started in March 2023 as a care support worker and I have moved up through the company to senior care support worker to now being the branch's rota coordinator.
As a Rota Coordinator for Caring Connections, my role is crucial in ensuring the smooth and efficient delivery of care services. I am responsible for creating and managing staff schedules, making sure that the right carers are matched with clients based on their needs, preferences, and continuity of care. This involves constant communication with both care staff and clients, adapting rotas in response to changes such as staff sickness, holiday requests, or urgent care needs. My job requires strong organisational skills, attention to detail, and the ability to problem-solve quickly under pressure. Ultimately, I play a vital part in maintaining a high standard of care for our elderly clients, helping them feel safe, supported, and valued in their own homes.

Laura

Laura McCluskie

Job Title: Care Support Coordinator

Joined: 2016

Hi, I'm Laura! I have been at Caring Connections since 2016 and have worked in the Knowsley, Wirral and now Wigan branch. I have had a wide range of roles from care support worker to senior to manager and now care support coordinator! I support both Jurgita and Lillie with ensuring high-quality care is delivered throughout the branch.

Lydia

Lydia Molyneux

Job Title: Governance Manager

Joined: 2023

Hi, I'm Lydia! I started with Caring Connections in 2023 as a Business Admin Apprentice in the Wigan, I have since gained my CIPD Level 3 in HR Support and I am now working towards my CIPD Level 5 Associate Diploma in People Management. I have progressed through from Business Admin Apprentice to Branch HR Lead, to Data and HR Manager and now to Governance Manager overseeing projects over all the branches rather than just Wigan.

Frequently Asked Questions about Caring Connections Wigan

What Type of Services does Caring Connections Wigan offer?

Caring Connections Wigan offers Home Care.

How many Carers does Caring Connections Wigan employ?

Caring Connections Wigan employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Connections Wigan to verify any information. View our terms and conditions. Caring Connections Wigan has an Enhanced Service - more info.