Caring Connections Wigan

The carer we have is absolutely fantastic she goes above and beyond the call of duty she looks after my wife far far better than I could she always asks if she can do anything else but she does more than we expect her to do

Months ago, but she kept putting it off, and now care connections stab her the back, saying she's racist!!!!! Shame on the management and her daughter, they should hang there heads in shame, anyone thinking of going to this company I strongly believe you looks else where if you want proper care for your loved ones.

I am very happy with the service provided and the carers that I have at the moment.

I think the caring staff at caring connections are exemplary there are certain memebers of the caring team i have become close to that i would rate 5 stars. Other staff are very good at their job i have no complaints whatsoever. I would like to make a special mention to thr manager of wigan branch who assisted me in getting a fire door fitted in my bedroom as my room was a fire trap. She is a lovely woman very helpful. Its through her the fire brigade visited and im in the middle of having it fitted as she has gone above and beyond.

All Caring Connections staff do a fantastic job, often in difficult circumstances. We are blessed to have them involved in Mum's care.

We have had a lot of staff come through my dad's door and I can honestly say that I've not had a problem with any staff they have on a couple of occasions been really late for his morning call but know is all sorted he has took to a few carers more than others but I think it's just his dignity more than anything else he prefers older than younger carers even though they all do a good job looking after him so thanks to all of you staff how's been out to look after him

They always show my parents nothing but dignity and respect.

Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.

The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.

I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they, along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.

Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.

I would very strongly recommend Caring Connections Wigan 100%

Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times, he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.

Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.