Please phone office for further information
These prices are only a guideline, please contact Caring Connections Wigan to find out the exact price for your requirements.
Caring Connections Wigan has a Review Score of 8.9 (8.854) out of 10, based on 10 reviews in the last 2 years.
Over all time Caring Connections Wigan has 13 reviews.
1.0 out of 5
As a care charity, we have an unwavering commitment to providing high-quality care while ensuring the safety, dignity, and respect of our front-line workers. Our staff work tirelessly to support those in need, and we will not tolerate any form of racism, discrimination, or abuse directed towards them.Due to repeated incidents of racism against our staff, we have made the difficult decision to cease providing care in this particular situation. This decision reflects our commitment to protecting our workers and upholding the values of respect and equality that are central to our organisation.
5.0 out of 5
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4.0 out of 5
5.0 out of 5
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1.0 out of 5
5.0 out of 5
1.0 out of 5
Hi, I am so sorry for the above issues however I need to address them on our behalf. In regards to the 24hr no care, one of carers did attend on both occasions however nobody was in the property at the time and there was no key safe nor any answer from next of kin contacted. This was taken from our carer reports and documented on systems. I am aware on Easter weekend there was an issue with call times being close and all of these issues were rectified by the office, this being due to high levels of staff sickness at the time. We have not had any report of the phone issues however as you have now raised it we will look into this, also the office and on call is always available if phones are inaccessible.
I am sorry again for your experience however I must say all the issues have been addressed by the team. Your father's care is our utmost priority and any issues will also be rectified on the day where possible.
1.0 out of 5
We are so sorry you feel this way and there have been issues regarding the service provided to your daughter. As a care charity your daughter's wellbeing is our utmost priority and I believe about some of the issues you mention such as ‘overdosing’ this was not with our organisation and is an allegation to the company who provided your daughter's care prior to April 4th.
As you know, there is an ongoing concern issue within your daughter’s call relating to an individual who has been within your daughter’s property whilst our carers attend the call. Our priority is the safety of your daughter and the safety of our carers which has been raised to yourself. We have spoken on the phone and a member of the team has also spoken with your daughter.
Our carers have a fond relationship with your daughter and want to provide the best service possible.
The Review Score of 8.9 (8.854) out of 10 for Caring Connections Wigan is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caring Connections Wigan is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
Hi, I am Paul Growney and I am the CEO of Caring Connections. As a charity, we are committed to providing the highest quality of care and we believe we can achieve this through treating carers properly 'We care for our carers so they can for others'. We are dedicated to supporting our care team and their wellbeing, we value all social care workers.
At Caring Connections we see ourselves as a family and as either an employee or care recipient we consider you part of that family. All of our values are based on 'people not profit' aiming to reduce levels of social isolation and improve levels of independence across communities. As a charity, we have a range of support services to compliment both our social care and our communities and always have several charitable projects ongoing aiming to support our community.
I love being part of Caring Connections and working with a team i consider my family.
Hi, my name is Rachael I have been working in care for over 15 years and began my career within the residential sector. I have been working for Caring Connections for over 4 years in which I myself have provided front line care and worked my way through the structure to now be an Area director. My passion is ensuring people get the best care delivered by the best carers. I love my job and working in social care. I am proud to work for a charity that does so much for our local communities.
My name is Claire, and I started with Caring Connections, Wigan branch, on the very first day the company started.
I have worked my way up from Care support worker to registered manager of the branch.
I have been in the care sector for 25 years from leaving college to present, with only career gaps when I had my girls.
My motto to all carers is to treat all clients as they would expect their loved ones to be treated with dignity and respect.
Hi, I'm Jurgita. I am the branch's care quality coordinator. I started out as a care support worker in 2022, moved up to senior, and now work in the office ensuring care plans are up to scratch and that our clients are receiving the higher quality care they deserve!
I am also the branch's wellbeing officer and certified moving and handling key mover!
Hi, I'm Lillie. I started in March 2023 as a care support worker and I have moved up through the company to senior care support worker to now being the branch's rota coordinator.
As a Rota Coordinator for Caring Connections, my role is crucial in ensuring the smooth and efficient delivery of care services. I am responsible for creating and managing staff schedules, making sure that the right carers are matched with clients based on their needs, preferences, and continuity of care. This involves constant communication with both care staff and clients, adapting rotas in response to changes such as staff sickness, holiday requests, or urgent care needs. My job requires strong organisational skills, attention to detail, and the ability to problem-solve quickly under pressure. Ultimately, I play a vital part in maintaining a high standard of care for our elderly clients, helping them feel safe, supported, and valued in their own homes.
Hi, I'm Laura! I have been at Caring Connections since 2016 and have worked in the Knowsley, Wirral and now Wigan branch. I have had a wide range of roles from care support worker to senior to manager and now care support coordinator! I support both Jurgita and Lillie with ensuring high-quality care is delivered throughout the branch.
Hi, I'm Lydia! I started with Caring Connections in 2023 as a Business Admin Apprentice in the Wigan, I have since gained my CIPD Level 3 in HR Support and I am now working towards my CIPD Level 5 Associate Diploma in People Management. I have progressed through from Business Admin Apprentice to Branch HR Lead, to Data and HR Manager and now to Governance Manager overseeing projects over all the branches rather than just Wigan.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Connections Wigan to verify any information. View our terms and conditions. Caring Connections Wigan has an Enhanced Service - more info.
