Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Latest Reviews for Helping Hands Home Care (Walsall)

stars
stars 04 September 2025
The service Helping Hands provides for my mother has been outstanding so far.They have been professional, friendly, caring, supportive, arrive on time and always a smile on their faces when entering our family home. Mum mainly has the same carer every week for continuity however other ladies have attended to her and have been just as wonderful. As a busy family home environment we would struggle without the help and support given to mum from all the team at Helping Hands Walsall.
Review from G E (Daughter of Client/Service User)
stars
stars 04 September 2025
My experience of Helping Hands homecare has generally been very good with one or two minor problems. I am sometimes annoyed to find that there are deviations from the supplied rota without notice. I propose to discuss one or two outstanding matters with a particular member of staff on his return from holiday as I think some things are best dealt with informally. By and large I feel that Helping Hands is living up to the standard of service claimed and I am very pleased with the high standards of your carers (with one exception which I propose to discuss with a member of staff). all I can say finally is generally well done and carry on the good work.
Review from John H (Client / Service User)
stars
stars 04 September 2025
There are no complaints from me. I get the rota on a weekly basis, reports of any issues with Mom. All in all I am very happy. Mom enjoys her additional trips to see the Senior Citizens Orchestra. I am happy in the knowledge that I have someone three times a week nipping in to see her in addition to my regular visits and daily phone calls. Great peace of mind
Review from Suzanne F (Daughter of Client/Service User)
stars
stars 28 June 2023
I have a different cleaner every week and they do what I ask them to do for one hour. Thank you.
Review from J L (Client / Service User)