Helping Hands Home Care (Walsall)

60 Bridge Street, Walsall WS1 1JG
Review Us
8.7 4 Reviews
  • Helping Hands Home Care (Walsall), Walsall
Helping Hands Home Care delivers home care services across Bloxwich, Dudley, Walsall, Wednesbury, West Bromwich, and the surrounding areas.

With over 30 years experience, the team are dedicated to providing the highest quality of care. They work hard to get to know each person they work with in order to establish their individual needs and preferences. This allows them to create a completely personalised care plan and deliver care services that contribute positively to the person's quality of life.

Services range from 30 minute visits to full time live-in care, and everything in between. If you are thinking about home care, please get in touch with the team.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Walsall) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jaspreet Nijjar (Branch Care Manager)

Helping Hands Home Care (Walsall) Reviews (4)

8.7

Helping Hands Home Care (Walsall) has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years.
Over all time Helping Hands Home Care (Walsall) has 4 reviews.

Overall Experience
  • 2
  • 1
  • 1
  • 0
  • 0
Date Published
  • 4
  • 3
  • 3
  • 3
  • 1
Reviewer Connection to Helping Hands Home Care (Walsall)
  • 2
  • 2
Total of 4, showing 1-4
Review from G E (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service Helping Hands provides for my mother has been outstanding so far.They have been professional, friendly, caring, supportive, arrive on time and always a smile on their faces when entering our family home.
Mum mainly has the same carer every week for continuity however other ladies have
attended to her and have been just as wonderful.
As a busy family home environment we would struggle without the help and support given to mum from all the team at Helping Hands Walsall.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Walsall)

Thank you for taking the time to leave us a 5* review we really do appreciate it.
We are thrilled to hear the service your Mother has received from Helping Hands so far has been outstanding and the team have been supportive, caring, friendly and always arrive on time with a smile on their face.
It is also great to hear although we attempt to provide continuity every week with the carers when we do have to send someone else they have been just as wonderful.
We will now be sure to pass on your wonderful feedback to the team at Walsall.
Kindest regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John H (Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience of Helping Hands homecare has generally been very good with one or two minor problems. I am sometimes annoyed to find that there are deviations from the supplied rota without notice. I propose to discuss one or two outstanding matters with a particular member of staff on his return from
holiday as I think some things are best dealt with informally.
By and large I feel that Helping Hands is living up to the standard of service claimed and I am very pleased with the high standards of your carers (with one exception which I propose to discuss with a member of staff).
all I can say finally is generally well done and carry on the good work.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Walsall)

Thank you for taking the time to leave us a Homecare review we really do appreciate it.
It is great to hear by large you feel Helping Hands Walsall is living up to the standard of services claimed with a high standard of carers.
We are sorry to hear there have been a few minor problems and an issue with one of the carers and we are sure the relevant staff member will be more than happy to discuss these issues with yourself as requested if you reach out directly to the local branch.
We will also be sure to pass on your feedback to the team at Walsall.
Kindest regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzanne F (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are no complaints from me. I get the rota on a weekly basis, reports of any issues with Mom. All in all I am very happy. Mom enjoys her additional trips to see the Senior Citizens Orchestra. I am happy in the knowledge that I have someone three times a week nipping in to see her in addition to
my regular visits and daily phone calls. Great peace of mind
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Walsall)

Thank you for taking the time to leave us a 5/ 5 Homecare review, we really do appreciate it.
We are thrilled to hear you are happy in the knowledge someone is visiting your Mom three times a week, alongside your regular visits and phone call and this provides great peace of mind.
It is also great to hear you receive weekly rotas and reports on any issues with your Mom when needed.
We will now be sure to pass on your lovely feedback to the team in Walsall.
Kindest regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J L (Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have a different cleaner every week and they do what I ask them to do for one hour. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for Helping Hands Home Care (Walsall) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Helping Hands Home Care (Walsall) is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Walsall) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (1)

Tasleem

Tasleem Bi

Job Title: Branch Care Manager

I have worked in homecare since 2017. I joined Helping Hands in 2024, and it is amazing to
finally work for an organisation that shares my passion for quality care.
When I‘m not leading my team in the office, I can be found exploring the hills and
mountains to enjoy the views. I‘ve walked the Great Wall of China, hiked Mount Etna, and hope to add Toubkal to my list by the end of 2025.

Frequently Asked Questions about Helping Hands Home Care (Walsall)

What Type of Services does Helping Hands Home Care (Walsall) offer?

Helping Hands Home Care (Walsall) offers Home Care.

How many Carers does Helping Hands Home Care (Walsall) employ?

Helping Hands Home Care (Walsall) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Walsall) to verify any information. View our terms and conditions. Helping Hands Home Care (Walsall) has an Enhanced Service - more info.