Submit a Review for East Midlands Care Agency Services Ltd
Woodlands Office Suite, Woodlands, Grimsby Road, Louth, LN11 0SX
View full details of East Midlands Care Agency Services LtdLatest Reviews for East Midlands Care Agency Services Ltd
21 January 2026
Carers are enthusiastic and caring. The number of different Carers does mean continuity is adversely affected. However they all seem willing to try and get things right/improve. Communication with office team is good and professional.
07 January 2026
Our Experience with EMCAS Home Care Services
We've been using EMCAS for live-in respite care cover for my mum, who has dementia, for a few months now and honestly, they've been a real lifeline providing exceptional care with compassion and professionalism.
We've had a few different carers look
after mum, and every one of them has been caring, patient, and really attentive. It's always been important to us that mum is treated with dignity, especially as she deals with such a tough illness, and EMCAS has absolutely delivered on that. Knowing she's safe and comfortable in her own home gives us peace of mind.
I can't thank the team enough. It's not just the wonderful carers - the office staff, the people who manage the bookings, the team leaders, the support team who step in for breaks or emergencies (though thankfully we haven't needed them yet) have all been fantastic. Everyone's been quick to help and nothing's been too much trouble. We would recommend EMCAS services 100%!
23 December 2025
My wife has been disabled for four years because her legs no longer bear her weight; I am her primary carer. Because of an ongoing condition, my wife has to go to hospital for treatment from time to time. By using other services we have had awful experiences; by using EMCAS patient transport the
experiences have been excellent. Vehicles and the accompanying carers arrive punctually, and accompany us to the appointments with the greatest care. The vehicles are comfortable, and the quality of the care the EMCAS staff provide is caring, professional, friendly. This high standard of care puts my wife at ease so that she is not stressed by the experience. That is worth 'gold' in our opinion.
18 December 2025
Whilst I sometimes struggle with communication from the office (if calls have been changed etc), I can say the carers have been life saving and life changing. They have gone above and beyond to help me and I feel like without their support I would have ended up back in hospital. They help me so much
and I'm so grateful.
09 December 2025
I would like to express as to how PROUD I am to have EMCAS as my Care Provider for the following reasons:- The Office Staff are always POLITE & OBLIGING. Any Concerns are Responded to Quickly. The CARERS themselves are a CREDIT to the COMPANY, they are SMART, POLITE & have RESPECT for your Home. The
Care provided is EXCELLENT & the two most important things to me is they keep your DIGNITY & I feel a 100% SAFE in their CARE.
04 July 2025
We are a week in to receiving care from EMCAS and I have nothing but praise for the carers, mum has really felt at ease with them. It's certainly no easy task selecting who to get when it comes to looking after your loved one.
Also all of our requirements and requests we have made on calls to the
office have been accommodated.
The app is also a plus point to us that don't live with the client.
30 May 2025
I am pleased with your service although I am disappointed with the time you sometime you come to get me dressed in the morning,,l feel that l have been for gotten when you don't come till 12 30, l under stand that there is an emergency but it seems to be when one has been every day regularly when
it's there weekend of l don't get anyone till 12 to1230, everyone is so good not any complates with the staff.
22 May 2025
So far we have had very helpful,pleasant ,polite and capable carers.
A mixture of male and female whom have all taken the time and trouble to get to know my husband,his likes,dislikes,hobbies and interests which makes a huge difference for him to have someone else to chat to.
His outings have been
throughly enjoyed and his care has been professional yet understanding.
14 April 2025
The care l received is good, the carers are polite and gentle towards me, there manners are polite and can't do enough to keep me clean and dry when they have washed or showered me. If they have time they put laundry on the clothes horse as l can't do my self, l just don't like it when you don't
come till 12:30 l know sometimes there is an emergency but could you please let me know when you are going to be that late thank you l will give you 100 percent for care.
25 March 2025
Mum has been struggling lately and ended up in hospital with an infection and in pain from a fall, leaving her weak and struggling to get out of bed. She had not been eating or drinking. She had also been having incontinence issues in the night and whilst in bed. The East Midlands Care Agency
Services team have been so caring and kind and understanding whilst respecting Mum's modesty and privacy needs especially at this recent time. She loves her carers and trusts them completely. EMCAS have been a godsend for her and me, who is far away. Knowing that EMCAS can care for Mum is a huge relief. I am so grateful for them and cannot praise their staff and service highly enough.
25 March 2025
Extremely friendly, polite and respectful staff. Makes my day knowing someone is coming to see and help me 3 times a day. The girls who answer the phone are never too busy to help and spend a couple of minutes for a chat when I am feeling lonely.
12 November 2024
An amazing care company who really seems to care about their end users and all their staff both in the office and the carers themselves. I can't thank East Midlands Care Agency Services staff for doing their damndest to our meet mum's requirements. I can finally take a step back and relax in the
knowledge the mum is in the best possible hands and she loves her carers. I can't thank them enough after having a previous care company that was only interested in meeting targets and had no interest in the care and job satisfaction of their carers and didn't seem interested in meeting the needs and requirements of their service users. So a very big thank you again to you all at East Midlands Care Agency Services.
27 September 2024
A kind caring company who provides an excellent service, the teams that have been sent to us have been excellent and go above and beyond their caring remit. Highly recommended so pleased to have them looking after my wife.
24 September 2024
Excellent service and care providers. If I have any issues/queries they are dealt with promptly. Highly recommend the East Midlands Care Agency and have recommended the service to other people.
Thank you for your diligent service.
24 September 2024
The carers help mum with all sorts that she cannot manage anymore, it is so much reassurance to me that I know someone is going in each day to help, all the carers are so lovely and nothing is too much trouble. They all love Bruce the dog and make a fuss of him, would always recommend East Midlands
care Agency to family and friends.
13 September 2024
Please convey to everyone at East Midlands Care Agency Services our heartfelt thanks for all the love and excellent care given to mom from the start of her journey with you from early 2023 up until the last few months of her life. The support to us as a family was always gratefully received and took
a lot of the worry off our shoulders. Everyone dad and I dealt with from senior management, and back office staff through to the dedicated care team were outstanding. Mom was very grateful to everyone who spent time with her, helping her stay in her own home as she wanted. We were so pleased to have found East Midlands Care Agency Services and we would highly recommend them.
15 July 2024
As a new user of East Midlands Care Agency Services, I can only say that my experience so far has been totally positive. All the carers sent to me have been very nice, and skilled in their handling of my wife who has severe dementia.
17 June 2024
I was extremely reluctant to use a care agency to enable mum to remain living in her own home and continue to be as independent as possible, but we got to a point where we could not continue to care for mum ourselves. All aspects of the service have been exceptional, from the assessment process to
the excellent care and support that the team provide for mum. All the care staff are kind, respectful and patient with mum, ensuring that all of her needs are met. Mum has said on a number of occasions how much she loves the ladies that visit her. The additional and prompt support of the management team when mum has been unwell has been amazing and so reassuring that they are just at the end of the phone. We as a family are so pleased that we chose East Midlands Care Agency they certainly are a premium service and we would highly recommend them.
14 May 2024
East Midlands Care Agency Services took over my care in the middle of April.
The staff were very reassuring and soon set aside any worries I had.
All the staff are so friendly.
They go above and beyond.
The transition went so smoothly.
Thank you so much.
28 March 2024
My Mother has used East Midlands Care Agency Services for approximately five months now. She has got on well with all the carers who have helped her during a difficult period with her health. They have all been supportive, friendly, and helpful and the management has also been ready to step in and
give extra support when this was needed. This was necessary last November when Mum was particularly unwell.
Both my Mother and I would not hesitate to recommend East Midlands Care Agency Services to other potential users and would like to thank them for all their help and support.
Latest Reviews for East Midlands Care Agency Services Ltd
21 January 2026
Carers are enthusiastic and caring. The number of different Carers does mean continuity is adversely affected. However they all seem willing to try and get things right/improve. Communication with office team is good and professional.
07 January 2026
Our Experience with EMCAS Home Care Services
We've been using EMCAS for live-in respite care cover for my mum, who has dementia, for a few months now and honestly, they've been a real lifeline providing exceptional care with compassion and professionalism.
We've had a few different carers look
after mum, and every one of them has been caring, patient, and really attentive. It's always been important to us that mum is treated with dignity, especially as she deals with such a tough illness, and EMCAS has absolutely delivered on that. Knowing she's safe and comfortable in her own home gives us peace of mind.
I can't thank the team enough. It's not just the wonderful carers - the office staff, the people who manage the bookings, the team leaders, the support team who step in for breaks or emergencies (though thankfully we haven't needed them yet) have all been fantastic. Everyone's been quick to help and nothing's been too much trouble. We would recommend EMCAS services 100%!
23 December 2025
My wife has been disabled for four years because her legs no longer bear her weight; I am her primary carer. Because of an ongoing condition, my wife has to go to hospital for treatment from time to time. By using other services we have had awful experiences; by using EMCAS patient transport the
experiences have been excellent. Vehicles and the accompanying carers arrive punctually, and accompany us to the appointments with the greatest care. The vehicles are comfortable, and the quality of the care the EMCAS staff provide is caring, professional, friendly. This high standard of care puts my wife at ease so that she is not stressed by the experience. That is worth 'gold' in our opinion.
18 December 2025
Whilst I sometimes struggle with communication from the office (if calls have been changed etc), I can say the carers have been life saving and life changing. They have gone above and beyond to help me and I feel like without their support I would have ended up back in hospital. They help me so much
and I'm so grateful.
09 December 2025
I would like to express as to how PROUD I am to have EMCAS as my Care Provider for the following reasons:- The Office Staff are always POLITE & OBLIGING. Any Concerns are Responded to Quickly. The CARERS themselves are a CREDIT to the COMPANY, they are SMART, POLITE & have RESPECT for your Home. The
Care provided is EXCELLENT & the two most important things to me is they keep your DIGNITY & I feel a 100% SAFE in their CARE.
04 July 2025
We are a week in to receiving care from EMCAS and I have nothing but praise for the carers, mum has really felt at ease with them. It's certainly no easy task selecting who to get when it comes to looking after your loved one.
Also all of our requirements and requests we have made on calls to the
office have been accommodated.
The app is also a plus point to us that don't live with the client.
30 May 2025
I am pleased with your service although I am disappointed with the time you sometime you come to get me dressed in the morning,,l feel that l have been for gotten when you don't come till 12 30, l under stand that there is an emergency but it seems to be when one has been every day regularly when
it's there weekend of l don't get anyone till 12 to1230, everyone is so good not any complates with the staff.
22 May 2025
So far we have had very helpful,pleasant ,polite and capable carers.
A mixture of male and female whom have all taken the time and trouble to get to know my husband,his likes,dislikes,hobbies and interests which makes a huge difference for him to have someone else to chat to.
His outings have been
throughly enjoyed and his care has been professional yet understanding.
14 April 2025
The care l received is good, the carers are polite and gentle towards me, there manners are polite and can't do enough to keep me clean and dry when they have washed or showered me. If they have time they put laundry on the clothes horse as l can't do my self, l just don't like it when you don't
come till 12:30 l know sometimes there is an emergency but could you please let me know when you are going to be that late thank you l will give you 100 percent for care.
25 March 2025
Mum has been struggling lately and ended up in hospital with an infection and in pain from a fall, leaving her weak and struggling to get out of bed. She had not been eating or drinking. She had also been having incontinence issues in the night and whilst in bed. The East Midlands Care Agency
Services team have been so caring and kind and understanding whilst respecting Mum's modesty and privacy needs especially at this recent time. She loves her carers and trusts them completely. EMCAS have been a godsend for her and me, who is far away. Knowing that EMCAS can care for Mum is a huge relief. I am so grateful for them and cannot praise their staff and service highly enough.
25 March 2025
Extremely friendly, polite and respectful staff. Makes my day knowing someone is coming to see and help me 3 times a day. The girls who answer the phone are never too busy to help and spend a couple of minutes for a chat when I am feeling lonely.
12 November 2024
An amazing care company who really seems to care about their end users and all their staff both in the office and the carers themselves. I can't thank East Midlands Care Agency Services staff for doing their damndest to our meet mum's requirements. I can finally take a step back and relax in the
knowledge the mum is in the best possible hands and she loves her carers. I can't thank them enough after having a previous care company that was only interested in meeting targets and had no interest in the care and job satisfaction of their carers and didn't seem interested in meeting the needs and requirements of their service users. So a very big thank you again to you all at East Midlands Care Agency Services.
27 September 2024
A kind caring company who provides an excellent service, the teams that have been sent to us have been excellent and go above and beyond their caring remit. Highly recommended so pleased to have them looking after my wife.
24 September 2024
Excellent service and care providers. If I have any issues/queries they are dealt with promptly. Highly recommend the East Midlands Care Agency and have recommended the service to other people.
Thank you for your diligent service.
24 September 2024
The carers help mum with all sorts that she cannot manage anymore, it is so much reassurance to me that I know someone is going in each day to help, all the carers are so lovely and nothing is too much trouble. They all love Bruce the dog and make a fuss of him, would always recommend East Midlands
care Agency to family and friends.
13 September 2024
Please convey to everyone at East Midlands Care Agency Services our heartfelt thanks for all the love and excellent care given to mom from the start of her journey with you from early 2023 up until the last few months of her life. The support to us as a family was always gratefully received and took
a lot of the worry off our shoulders. Everyone dad and I dealt with from senior management, and back office staff through to the dedicated care team were outstanding. Mom was very grateful to everyone who spent time with her, helping her stay in her own home as she wanted. We were so pleased to have found East Midlands Care Agency Services and we would highly recommend them.
15 July 2024
As a new user of East Midlands Care Agency Services, I can only say that my experience so far has been totally positive. All the carers sent to me have been very nice, and skilled in their handling of my wife who has severe dementia.
17 June 2024
I was extremely reluctant to use a care agency to enable mum to remain living in her own home and continue to be as independent as possible, but we got to a point where we could not continue to care for mum ourselves. All aspects of the service have been exceptional, from the assessment process to
the excellent care and support that the team provide for mum. All the care staff are kind, respectful and patient with mum, ensuring that all of her needs are met. Mum has said on a number of occasions how much she loves the ladies that visit her. The additional and prompt support of the management team when mum has been unwell has been amazing and so reassuring that they are just at the end of the phone. We as a family are so pleased that we chose East Midlands Care Agency they certainly are a premium service and we would highly recommend them.
14 May 2024
East Midlands Care Agency Services took over my care in the middle of April.
The staff were very reassuring and soon set aside any worries I had.
All the staff are so friendly.
They go above and beyond.
The transition went so smoothly.
Thank you so much.
28 March 2024
My Mother has used East Midlands Care Agency Services for approximately five months now. She has got on well with all the carers who have helped her during a difficult period with her health. They have all been supportive, friendly, and helpful and the management has also been ready to step in and
give extra support when this was needed. This was necessary last November when Mum was particularly unwell.
Both my Mother and I would not hesitate to recommend East Midlands Care Agency Services to other potential users and would like to thank them for all their help and support.